If you’ve enjoyed what you read so far, order PRACTICAL COMMUNICATION now!

Go to: www.Amy-Castro.com/Books-and-Products

Strengthen your relationships, increase productivity, and reduce conflict by improving your communication skills. Practical Communication provides streamlined tips for dealing with real-life scenarios. Learn how to prevent misunderstandings and handle awkward situations with composure. Gain insight and become a better communicator by discovering:

How to deal with criticism

When and how to say “no”

How to improve your listening and empathy skills

Techniques for communicating to get results

Effective approaches for dealing with mistakes

How to handle people who are upset

What to do about gossip

Ways to redirect poor performance

How to deliver bad news

Amy Castro provides communication training to leaders, managers, educators, and more. Her expertise includes:

Oral, written, and interpersonal communication

Customer service

Coaching

Conflict resolution

Public speaking, presentation, and facilitation skills

Leadership/management skills and decision-making

Delegation

Contact Amy by visiting her Web site at: www.Amy--Castro.com