practical advice for making social media work for your organisation, aged and community services,...
DESCRIPTION
The aged care industry has more customers than it can manage with plenty more on the way. They're bound by government regulations affecting how much money they charge each client. If you have all the customers you need and were charging the maximum amount for your services, how would you use social media? For the aged care industry in Australia the answer is simple: Advocacy and Client OutreachTRANSCRIPT
Practical Advice for Making Social Media Work for Your Organisation
Sarah Mitchell
Introduction
• Social Media is also called: – Social Marketing– Social Networking– Web 2.0
• Goal for Today:– Provide ideas on how you can use Social Media in
your organisation.
Two Influencing Moments
@IvyBean104
Dispelling Myths
• It’s not about technology
• It’s not a magic bullet
• It’s not free
• You don’t get immediate results
What Social Media Can Do
1. Promote your brand
2. Establish your Authority
3. Advocacy
4. Client Outreach
Two Things to Remember
1. It’s “social” meaning your activities have to be centred on building relationships
2. You are representing your brand (or your company brand). At all times you must maintain a professional tone and attitude.
The ToolsTwitter LinkedIn Facebook Blogs
• Advocacy• Client
Outreach
• Establish Authority
• Promote Your Brand
• Client Outreach
• Promote Your Brand
• Client Outreach
• Advocacy
Usage of Tools for Business
Social Media Success Summit Report 2009
Social Media Marketing Industry Report 2010
0102030405060708090
100
79.3 7877.287
75.3
88
68 70
LinkedIn Facebook Twitter Blogs
Interesting FactsAUSTRALIA
• We average over 7 hours per month in social media usage, the highest global average
• 62% of us visited a message board or forum in 2009
• Unique audience numbers for LinkedIn increased by 99 percent from July 2009 to May 2010
Social Media and Older People April 2009 – May 2010
• 50+:
• 50-64:
• 65+:
• 18-29:
22% to 42%, nearly double
25% to 47%, 88% increase
13% to 26%, doubled
76% to 86%, modest 13% increase
Pew Research Center: Pew Internet & American Life Project
By comparison
Establish Authority
• LinkedIn is a professional networking site • Complete online curriculum vitae• Find and connect with business colleagues• List your company• Special interest discussion groups• Polls• Q&A• 80 million members in over 200 countries
Advocacy
• Twitter is a global instant messaging tool• Send messages to drive traffic to your website
or cause• Networks consists of “followers” and are very
fluid• 600 million search queries every day• Twitter has 105,779,710 registered users• Over 1 million Twitterers in Australia
Promote Your Brand
• Blogging is an online dialogue you have with your customers and prospects
• Allows you to state your position, raise awareness, start a dialogue
• Excellent way to improve SEO• Readers can leave their own comments and
opinions
Client Outreach
• Facebook allows you to create a business page• You can also have a personal profile to
connect with friends and family• Post photos, documents or run advertising• 70% of user are outside the USA• More than 250 million users log on to
Facebook every day
Before you Start
• Pick a descriptive user id – globalcopywrite• Use a picture• Use your real name• Be transparent• Be generous with information• Don’t forget your on station WII-FM
(What’s in it for me?)
Advocacy#agedcare
Glenn-Ray-Vaughan Study Tour
Benefits to the Elderly
• Removes isolation
• Increases social opportunities
• Improves mental health: An American study of 7,000 retired Americans (55+): “spending time online reduces depression by 20 percent in senior citizens
• Enhances brain function: UCLA study discovered “surfing the web for only a week stimulated areas of the brain that control decision-making and complex reasoning in middle-aged and older adults with little internet experience.”
The Elderly and Social Media
Social Media “Golden Oldies”Ivy Bean
Phyllis Greene
99 year old in Melbourne
What They’re DoingTwitter: 62,575 followers,
listed 1,428 timesFacebook: 57,577 followers
90 year old bedridden blogger – wedeb90
Uses Skype to keep in touch with relatives in France
Get Started!
• Select a User ID• Upload you photo to Gravatar• Create a profile on LinkedIn and start sending
invitations• Open a Twitter account and send me a Tweet!• Start making a list of blog topics• Put your organisation on Facebook/LinkedIn
Get Your Residents Wired
Sarah MitchellCopywriter/Consultantoffice: (08)9336-2439mobile: 0410 024 405website: www.globalcopywriting.comTwitter: twitter.com/globalcopywriteLinkedIn: www.linkedin.com/in/sarahcmitchellJoin the Global Copywriting Facebook Page