PUBLIC RELATION of INSURANCE AND BANKING SECTOR Presentation by : Aditya Bhujbal Sejal Rane Gargi Keluskar Pritam Jadhav Information and Videos by: Reshma Desai Prachi Shinde

Po w e rp o i t Pre se n ta ti n n o b y: S u sh a n t G a w a l i

itya Bhujbal Ad

What is Public Relation (PR) ?

a I m th e P R

What is PR?

Name plate on the house

Role of PR in banking & insurance sector PR works 24 x 7

It maintains good Human Relation

Persuasion Attractive websites

Brand ambassador

Sejal Rane

Public relation strategies of

LIC corporate profile Established by an Act of Parliament on 1st September, 1956.

It has a network of 2048 branches and more than nine lakh agents.

LIC ranks No.1 in the list of top 500 companies on the basis of Net Worth(Rs. 15, 47, 951 million) as well as Net Profit(2,66,277 million)

Objectives of PR in LIC TO THE COMMUNITY: We will TO OUR CUSTOMERS: We will TO OUR WORKFORCE: We will

Public relation department

COMMUNICATION DEPARTMENT CRISIS MANAGEMENT DEPARTMENT PUBLICITY DEPARTMENT 1.

Tasks and Activities under the purview of PR at LIC Advertising Organize press conferences Issue Press Releases Participate in public awareness programmes

itam Jadhav Pr

Points

Consumer relation in L.I.C. Aim of corporate relation fulfilled at L.I.C. PR activities of L.I.C.

CONSUMER RELATION IN L.I.C.

PR ACTIVITIES FOR CONSUMER RELATIONS

Number of means Press release Oral communication Journals and Employee-consumer publications communication Financial result Press conference Booklets, brochures and pamphlets Audio-visual Posters and hoardings communication Other amenities Television and Radio provided by L.I.C. advertising i. WEBSITE Trans slides ii.ETC. Printed communication

Aim of corporate relations fulfilled at L . I . C . CORPORATE IDENTITY1. COMPANY LOGO 2. SIGN-UP LINE 3. COMPANY PUBLICATIONS

CORPORATE IMAGE CORPORATE CITIZEN

Public relation activities at L.I.C.L.I.C. website Grievance redressal machinery Rally organization PR and publicity conference Exhibitions Free phone call facility to the policy holder Sponsorship

Distribution of diaries and calendars Publicity stall Public function Adv.in newspaper and magazine Insurance week Training programme Meetings Publicity Pavillion.

rgi Keluskar Ga

INDUSTRIAL CREDIT AND INVESTMENT CORPORATION OF INDIA

NTRODUCTION

Indias 2nd Largest BANK. 614 and more Branches and Extension Counters. 2200 ATMS and still counting . Biggest private sector bank in India. Most valuable bank in India in terms of market capitalization. Described by the competitors and industry expert in one word Aggressive .

in the Industry.

Introduced concept of Branding in the Indian banking industry . Process , People and Physical evidence brought to life by ICICI . Product Innovation Put the customer first in the true sense . Cash on the celebrity fever Introduced the Concept of Brand Ambassadors .

In effect changed and shaped

Unleashed the power of the internet introduced the concept of net banking and e mail marketing . First bank to focus on retail banking as a driver for growth . Comprehensive data centre availability & data protection the Indian Banking Industry . !! solutions .

PUBLIC RELATIONS !!!!THE PURPOSE - To deliver communication that is uniform in its message and yet customised for specific target audiences.

Media relations. Press conferences. Press Releases. 1-1 interviews. Investor relations.

Analyst relations.

Government relations. Hum Hain Na

EMPLOYEE RELATED ( InternalPR ).Learning Matrix. Learning programmes. I.Q Quiz. Current programme ::: I NEED TRAINING!!! TRAINING Rewards and Recognition

Programme.

HR Club(Regional and Zonal).

Customer related .MILAP Function.

Conducted on 3rd Friday of every month.

Feedback the customers centrally. Like Meet and Greet, High tea

Outdoor Activities !!!!!

Need to be seen everywhere !!

ACTIVITIES:: Events at corporate campus. Promotional material at channel partner outlets. Signage Billboards. Kiosks in residential and commercial complexes. Hum Hain Na

Other Initiatives In - film promotions

BAGHBAN

Co - Branding Initiatives .

Alliance with Amway India for launch of the international credit card. The card will enable Amway distributors to purchase Amway products and earn and redeem reward points.

Indian Railways Catering And Tourism Development Corporation, in conjunction with ICICI Bank, announced the launch of mobile payments and ticketing system, offering IRCTC customers toHum Hain Na book railway tickets via SMS and

(Contd.) Seminars in partnership with media channels.

Young Stars Account Promotion through tie-up with Cartoon Network, and Network in-series promotion through Tom & Jerry.

Hum Hain Na

PEOPLE.!!!!!!!

ORIENTATION TOWARDS CUSTOMER SERVICE. PERSONAL BANKING AND OTHER FUNCTIONS AT THE BRANCH LEVEL. EFFORT TOWARDS PROVIDING SOPHISTICATED AND MODERN IMAGE OF THE BANK THROUGH ITS PEOPLE.

PROCESS .!!!!!

Use of technology for both internal and external processed . Process are system driven and independent of the people handling it . Standardization of service across the branches .

PHYSICAL EVIDENCE !!!

Ambience in the branch which projects modernization and sophistication . Consistency across branches in construction ambience etc .

Rekha Lad (PR and Branch Manager of ICICI BANK, Dadar.)

CONCLUSIONThe PR Mantra has now become pervasive . Neither a individual nor the organization & not even the government Or a UN body can thrive or sustain in this age without effectively strategizing PR .