pqcnc leading partnerships with patients and families

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Leading Partnerships with

Patients & FamiliesPresented by: Sue Collier, MSN, RN, FABC

Performance Improvement Specialist

Patient-Family Engagement

Perinatal Quality Collaborative of NC

Learning Session 1

September 4, 2013


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Patients & Families

Objectives:

1. Discuss the elements of partnerships and how

these apply to patients and families

2. Discuss the role of leaders in patient-family

engagement

3. Identify personal goals for leading the work


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Elements of Partnerships

Attitudes and beliefs (personal, unit, system)

Behaviors (actions, words)

Enablers and barriers (why we do it and why

we dont)


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Attitudes Checklist:

Partnering with Patients and Families


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The Foundation for Patient-FamilyEngagement:

Patient-Family Centered Care (PFCC)

Dignity and Respectlisten and honor choices

Information Sharingcommunicate and shareaccurate, unbiased and timely knowledge with

patients and families at all levels

Participationencourage shared decision makingin all planning, delivery, and evaluation of health careservices and programs

Collaborationpartners in all aspects of care at alllevels

CEO WebinarPatient-Family Engagement Pledge

08.15.13


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Levels of Patient Engagement and

Selected Best Practices

Ind iv idual (ski l ls & know ledge)Adhering to mutually agreed upon treatment planActive participation

Healthcare Team (shared

understanding)Bedside shift report

Teach-back

Access to medical records and decision aids

Organizat ion (integrate perspect ives)

Patient-family advisors on the teamsFamily presence (open visitation)

Commun i ty (popu lat ion heal th)Health education and literacy programs

Local, state, and national policy changes


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Effective Partnerships

Champion

Shared outcomes

Agreement on type of engagement Networking

Coordination

Cooperation

Collaboration

Recruit & Expect Evaluate


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The Role of Leaders in PFE

Start with yourself (words, actions,expectations)

Sustain relentless focus on outcomes

(every patient, every place, every time) Prioritize and plan

Practice transparency (performance dataand open communication)

Support champions, celebrate successes Deliver on the broad aims


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Innovation Adoption Curve

Execut ingbest practices requires discipline, time, and willSpreadingbest practices requires discipline, time and will

Sustainingbest practices requires leadership


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Benefits of Engaging Patients & Families

Identify errors, problems and mistakes others may miss Have the ultimate concern for potential harm

Help assure the team is able to provide safe care

Ask questions, seek solutions, and help caregivers remain

alert and prevent harm Teach us how systems really work

Help hospitals be more patient-family centered

Common language with care providers

Return on investment: relationships, time, money

Shared decision making creates better outcomes

Other benefits:


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The Bottom Line

Patient and Family Engagement

is apersonalcommitment that

has the impact to change theworld

(your world, your unit,

your hospital, your community)


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For more information contact

Sue Collier, MSN, RN, FABC



[email protected]

919.677.4157
mailto:[email protected]:[email protected]


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Patients & FamiliesPresented by: Sue Collier, MSN, RN, FABC



Perinatal Quality Collaborative of NC

Learning Session 1

September 4, 2013

pqcnc leading partnerships with patients and families

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