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Copyright © 2015 Pearson Education, Inc. 4-1

4 Job Analysis and the Talent Management

Process

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Learning Objectives

1. Define talent management and explain why it is important.

2. Discuss the process of job analysis, including why it is important.

3. Explain how to use at least three methods of collecting job analysis information, including interviews, questionnaires, and observation.

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Learning Objectives

4. Explain how you would write a job description.

5. Explain how to write a job specification.

6. Explain competency-based job analysis, including what it means and how it’s done in practice.

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Define talent management and explain why it is

important.

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The Talent Management Process

• What Is Talent Management?o TasksoGoal-directedoUses the same “profile”o Segments and manages

employeeso Integrates/coordinates all talent

management functions

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• Thought of as

linear process• Definition • Managing talent

effectively

Review

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Discuss the process of job analysis, including

why it is important.

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The Basics of Job Analysis• Work activities• Behaviors• Machines, tools,

equipment, and work aids

• Performance standards

• Job context• Human

requirements

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Uses of Job Analysis Information

• Recruitment and

selection• EEO compliance• Performance

appraisal• Compensation• Training

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Conducting a Job Analysis

1. How will information be used?

2. Background information

3. Representative positions

4. Collect and analyze data

5. Verify

6. Job description and specification

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IMPROVING PEFORMANCE: HR as a Profit Center

• Boosting Productivity Through Work Redesigno Workflow analysis prompted

several performance-boosting

redesigns o Firm reduced from four to one

the number of people opening

mail

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Job Analysis Guidelines

• A joint effort• Clarity of questions

and process• Different job analysis

methods

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• The basics of job analysis• Uses of job analysis information• Conducting a job analysis• Job analysis guidelines

Review

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Explain how to use at least three methods of collecting job analysis information, including interviews, questionnaires, and observation.

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Methods for Collecting Job Analysis Information

• Interviews• Questionnaires• Observation• Diary/logs• Quantitative

techniques• Internet-based

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Collecting Job AnalysisInformation – Interviews

• The Interviewo Typical questionso Structured interviewso Pros and conso Interviewing guidelines

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• Interviews• Questionnaires• Observation• Diary/logs• Quantitative

techniques• Internet-based

Review

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Explain how you would write a job description.

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Writing Job Descriptions

• Job identification• Job summary• Relationships • Responsibilities and duties

o Authority• Performance standards &

working conditions• Job specifications

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IMPROVING PERFORMANCE: HR Tools for Line Managers and

Entrepreneurs• O*NET

o The U.S. Department of Labor’s online

occupational information networko O*NET lists the specific duties

associated with numerous

occupations

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Review

• Job descriptionso Identifying the job,

summary, relationshipsoResponsibilities, duties,

standards• Specifications

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Explain how to write a job specification.

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Write a job specification.

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Writing job specifications

• Trained vs. untrained• Judgment• Statistical analysis• Task statements

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Review

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Explain competency-based job analysis, including what it means

and how it’s done in practice.

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Profiles in Talent Management

• Competencies and competency-based job analysis

• How to write competencies-based job descriptions

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IMPROVING PERFORMANCE: HR Practices Around the Globe

• Daimler Alabama emphasizeso Just-in-time inventory o Work teamso Continuous improvement

• Stressing competencies rather than duties

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Review

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• Based on the hotel’s stated strategy, list at least four more important employee behaviors important for the Hotel Paris’s staff to exhibit.

• If time permits, spend some time prior to class observing the front-desk clerk at a local hotel. In any case, create a job description for a Hotel Paris front-desk clerk.

Translating Strategy into HR Policies & Practices: Improving Performance at the Hotel Paris

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Hotel Paris Strategy Chapter 4

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