1Robbins et al., Fundamentals of Management, 4th Canadian Edition ©2005 Pearson Education Canada, Inc.

Chapter 1Managers and Managingin the 21st Century

2Robbins et al., Fundamentals of Management, 4th Canadian Edition ©2005 Pearson Education Canada, Inc.

Organization

A systematic arrangement of people brought together to

accomplish some specific purpose

Robbins et al., Fundamentals of Management, 4th Canadian Edition ©2005 Pearson Education Canada, Inc.

The Characteristics of an Organization

Purpose

Structure

People

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Robbins et al., Fundamentals of Management, 4th Canadian Edition ©2005 Pearson Education Canada, Inc.

MiddleManagers

First-LineManagers

Front-Line Employees

TopManagers

The Levels of an Organization

SuperviseOthers

Workon Jobs

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5Robbins et al., Fundamentals of Management, 4th Canadian Edition ©2005 Pearson Education Canada, Inc.

Management

Process of getting things done, efficiently and effectively, through

and with other people

Robbins et al., Fundamentals of Management, 4th Canadian Edition ©2005 Pearson Education Canada, Inc.

PlanningDefining goals and

establishingaction plans

ControllingMonitoring activitiesto ensure that they

are achievingresults

LeadingGuiding and motivating all

involved parties

OrganizingDetermining what

needs to be done, in what order, and by

whom

Management Activities

EffectiveManagement

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Robbins et al., Fundamentals of Management, 4th Canadian Edition ©2005 Pearson Education Canada, Inc.

Mintzberg’sManagerial Roles

Interpersonal Decisional

Informational

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Robbins et al., Fundamentals of Management, 4th Canadian Edition ©2005 Pearson Education Canada, Inc.

Distribution of Manager’s Time

0 20 40 60

Planning

Organizing

Leading

Controlling

First-levelMiddle levelTop level

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Robbins et al., Fundamentals of Management, 4th Canadian Edition ©2005 Pearson Education Canada, Inc.

The Roles That Managers Play

High

Moderate

Low

Importance

Spokesperson Resource Allocator

EntrepreneurFigureheadLeader

Liaison, MonitorDisturbance HandlerNegotiator

Disseminator Entrepreneur

Small Firms Large Firms

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Robbins et al., Fundamentals of Management, 4th Canadian Edition ©2005 Pearson Education Canada, Inc.

Managers and Decisions

In order for managers to make decisions, they need to:

Identify critical problems Gather and use appropriate data Make sense of the information Choose the best course of action

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Robbins et al., Fundamentals of Management, 4th Canadian Edition ©2005 Pearson Education Canada, Inc.

Managers and Change

Be change agents Be able to work in a dynamic

environment Be flexible and adaptable

In order to deal with change, managers need to:

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Robbins et al., Fundamentals of Management, 4th Canadian Edition ©2005 Pearson Education Canada, Inc.

General Management Skills

POLITICALTECHNICAL

INTERPERSONALCONCEPTUAL

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Robbins et al., Fundamentals of Management, 4th Canadian Edition ©2005 Pearson Education Canada, Inc.

Specific Management Skills Controlling the organization’s

environment and resources Organizing and coordinating Handling information Providing for growth and development

of staff Motivating staff and handling conflicts Strategic problem-solving

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Robbins et al., Fundamentals of Management, 4th Canadian Edition ©2005 Pearson Education Canada, Inc.

Management Competencies Initiate and implement change Monitor, maintain and improve

performance Monitor and control resources Secure effective resource allocation Recruit and select staff (continued)

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Robbins et al., Fundamentals of Management, 4th Canadian Edition ©2005 Pearson Education Canada, Inc.

Management Competencies (continued)

Develop teams, individuals, and self Plan, allocate, and evaluate work Create, maintain, and enhance

relationships Seek, evaluate, and organize

information Exchange information to solve problems

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Robbins et al., Fundamentals of Management, 4th Canadian Edition ©2005 Pearson Education Canada, Inc.

Managers and the Changing World Environment Management is no longer constrained

by national borders Managers need to understand what is

going on in the world Managers need to take into

consideration different economic, political, legal and cultural systems in other countries

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Robbins et al., Fundamentals of Management, 4th Canadian Edition ©2005 Pearson Education Canada, Inc.

Is Understanding Management Important?

Management affects everyone in an organization

Poorly managed organizations will not be successful

A good manager is a combination of many factors

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