A Detailed study of Hospital

Administration In Rahate

surgical hospital, Nagpur

Presented by

POOJA JAMAIWAR

Guide :-

Muktai Deb

Introduction

Meaning:-

The terms “administration” and “Management” have often been interchangeably used. Some people have tried to define administration and management as two distinct entities. To them, administration seems to connote some higher and broader function than managing. They continue to distinguish them without agreeing clearly on what the distinction is about. But management is not an academic discipline alone.

Definition of ' Hospital Administration. :-

Medical care is a programme of services that should make available to the individual, and thereby to the community, all facilities of medical and allied services necessary to promote and maintain health of mind and body. This programme should take into account the physical, social and family environment, with a view to the prevention of disease, the restoration of health and the alleviation of disability.

WHO, 1959

COMPANY PROFILE

Rahate Surgical Hospital is one of most popular SURGICAL hospitals in Nagpur which took birth in the year 1996, when Dr. Prashant Rahate led a team of medical professionals to set up the surgical hospital in Nagpur. It opened a new chapter in history of healthcare of vidarbha region in Nagpur. Within a span of 18 years.

The hospital is an ISO 9001:2000 certified Surgical Hospital with special surgical ICU facility. Doctors of international acclaim, well qualified and competent medical, nursing, paramedical and other staff, unite with the superior technology and state-of-the-art facilities to provide the best and the purest form of care to its patients. We strive to achieve perfection in serving our patients by providing quality healthcare built on values of Compassion, Care and concern.

RESEARCH METHODOLOGY

MEANING OF RESEARCH:-

Research is a systematic and scientific search for pertinent information on a Specific topic in fact research is an art of scientific investigation. It is an academic activities and the term should be use in technical sense. Research is an original contribution to the existing stock of knowledge helping for its advancement it is the pursuit of a truth with the help of study observation, comparison and experiment. In short, the search for knowledge through objective and systematic method of finding solution through a problem is called research

OBJECTIVES:-

1) To determine and study the various goals and objective of the hospital.

2) To understand the various departmental Activities of Hospital.

DATA ANALYSIS AND INTERPTETATION

Categorization Respondent Percentage

During working hours 25 50%

During non- working hours 25 50%

Total 50 100%

Q.1 ) When hospital survey programmes conducted?

INTERPRETATION:From the above table, it is conclude that 50% respondents says that hospital survey programme during working hours and 50% says during non-working hours.

Categorization Respondent Percentage

Yes 50 100%

No 0 00%

Total 50 100%

Q.2) Does the hospital administration programme related to organizational goals?

INTERPRETATION:-From the above table, it is conclude that 100% respondents says that programme related to organizational goals.

Categorization Respondent Percentage

Yes 35 70%

No 15 30%

Total 50 100%

Q.3) Is your progress reviewed periodically?

INTERPRETATION:70% of employees think that progress is reviewed periodically while 30% employees do not agree with this.

Categorization Respondent Percentage

Yes 35 80%

No 15 20%

Total 50 100%

Q. 4) Are you involved with the manager in designing the management

at the organization?

INTERPRETATION:-From the above table, it is conclude that 80% respondents are like to involve with the manager for designing managements programme and 20% says “no”

Categorization Respondent Percentage

Mostly 32 64%

Rarely 10 20%

Never 8 16%

Total 10 100%

Q. 5) Do you share your opinion and suggestion freely to the manager

during the survey programme?

INTERPRETATION:-From the above table, it is conclude that, 64% respondents want to share opinion and suggestion freely to manager, 20% respondents share it rarely and 16% appose of all these things.

Categorization Respondent Percentage

Yes 45 90%

No 5 10%

Total 50 100%

Q. 6) Is hospital management properly executed in your organization?

INTERPRETATION:-From the above table, it is conclude that 90% says that administration executed in organization properly and 10% the Administration not executed properly

Categorization Respondent Percentage

Yes 48 96%

No 2 4%

Total 50 100%

Q7) Does the management system in your organization helps in developing

your carrier?

INTERPRETATION:-96% employees agree that management system helps in developing your carrier and 4% employees do not agree with this.

Categorization respondent Percentage

High 20 50%

Average 15 37%

Low 5 13%

Total 50 100%

Q.8) what is your satisfaction level with the current management system?

INTERPRETATION:-From the above table, it is conclude that 50% respondents are fully satisfied with the current Administration system, 37% respondents are on average step and 13% are satisfied very low.

Categorization respondent Percentage

Yes 25 50%

No 25 50%

Total 50 100%

Q9) Are you given to fill up forms?

INTERPRETATION:-From the above table, it is conclude that 50% respondents fill application forms and 50% respondents cannot fill application forms

Strategies and programmes in

the company

respondent Percentage

Good 28 70%

Average 10 25%

Bad 2 5%

Total 50 100%

Q.10) How was the management strategies and programmes in the hospital?

INTERPRETATION:-From the above table, it is conclude that 70% respondents says the programmer was good, 25% respondents says that average and 5 % says that bad.

CONCLUSIONS:-

The RAHATE SURGICAL Hospital Satisfaction Questionnaire asked respondents

general questions relating to Reception/administration, hospital cleanliness, signage,

hospital food and interpreter services.

Respondents also provided ratings relating to the care, respect and communication

experienced in their treatment/procedure and dealings with health care professionals.

In all of these sections of the questionnaire - General, Health Care Providers and

Treatment/Procedure - the majority of the 66 total respondents were satisfied with the

care they received from the hospital.

This satisfaction was reflected in the fact that 96% of respondents said that overall,

the care they received was excellent or good.

The majority of comments provided by respondents also reflected the quality of service

provided.

Hospital staff in particular received numerous comments praising their professionalism

and caring attitudes.

SUGGESTIONS

Some kind of transparency must be maintained in knowing the business status of the RAHATE SURGICAL Hospital. Meetings must be conducted at the end of financial year to create awareness in the employees about the financial status of the RAHATE SURGICAL Hospital.

To take up feedback periodically from the employees regarding the motivation aspects and they must be given liberty to question for procedures on compensation if they are not satisfied.

The RAHATE SURGICAL Hospital should provide initial and ongoing performance Administration programme.