ppt emotional intelligence
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EMOTIONAL
INTELLIGENCE
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Emotional Intelligence is a type of
social intelligence that involves
the ability to monitor ones ownintelligence related to emotions
and also respect other peoplesemotions and use this information
to guide ones thinking and action.
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Emotional Intelligence is a
combination of INTERPERSONAL and INTRA
PERSONAL INTELLIGENCE.
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Types
of EmotionS
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Happiness
Happiness is a positive emotion. It is an expression of
pleasure, contentment, good-luck or good fortune.
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Increases blood pressure
Increases heart rate
Changes breathing
Reduces levels of certain neuro
chemicals
Provides a boost to the immune
system
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Surprise
An expression used when something
unexpected or sudden occurs.
POSITIVE
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lifted and curved eyebrows
eyes, opened wide horizontal wrinkles spanning
across the forehead
dropped jaw, with mouth open
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wrinkle your nose up
raise your cheeks
raise your upper lip
lower your brow form lines below your
lower eyelid
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Fear
A feeling that something dreadful ordangerous is about to happen.Negative
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eyebrows become drawnand raised
lips slightly drawn back withan opened mouth
upper eyelids show wrinkles in the middle of
their forehead
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Anger
Anger is a strong feeling ofannoyance and displeasure. Negative
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the brows become drawn togetherand lower
their lips will become set in asquarish shape, and pressedtogether firmly
their eyes will become bulgy their nostrils will flare
their upper and lower eyelids will
tense
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Sadness
The state of being sad, unhappy,
sorrowful, or mournful. Negative
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The corners of the lips droop,
the bottom lip may tremble.
The inner corners of the eyebrows
are drawn upwards.
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Elements of
Emotional
Intelligence
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PERSONAL COMPETENCIES
SELF-AWARENESS
MANAGING EMOTIONS
SELF-MOTIVATION
EMPATHY
HANDLING and BUILDING
RELATIONSHIPS
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1. SELF-AWARENESS
Knowing one's internal
states, preferences, resources,
and intuitions.
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High self-awareness refers to havingan accurate understanding of how
you behave, how other peopleperceive you, recognizing how yourespond to others, being sensitive to
your attitudes, feelings, emotions,intents and general communicationstyle at any given moment and beingable to accurately disclose thisawareness to others.
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SKILL INDICATORSKnow when you are thinking
negativelyKnow when your self-talk ishelpful
Know when you are becomingangryKnow how you are interpreting
eventsKnow what senses you arecurrently using
h i
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Know how to communicateaccurately what you
experienceKnow the moments your
mood shiftsKnow when you arebecoming defensiveKnow the impact yourbehavior has on others
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SKILLS ASSESSMENTDo you recognize yourfeelings and emotions as theyhappen?
Are you aware of how othersperceive you?How do you act when you
are defensive?Are you aware of how youspeak to yourself?
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SKILL INDICATORSAble to identify shifts in
physiological arousalBe able to relax in pressuresituations
Act productively in anxiety-arousing situationsCalm oneself quickly when angry
Associate different physiologicalcues with different emotional states
U lf t lk t ff t
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Use self-talk to affectemotional states
Communicate feelingseffectively
Reflect on negative feelingswithout being distressedStay calm when you are thetarget of anger from others
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SKILLS ASSESSMENTDo you use angerproductively?
Can you manage youranxiety in times of change?Can you put yourself in agood mood?
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MOTIVATIONBe able to channel emotions to achieve
a goal; to postpone immediate
gratification for future gratification; tobe productive in low interest, low
enjoyment activities; to persist in the
face of frustration and generateinitiative without external pressure.
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SKILL INDICATORSAble to "gear up" atwill
Able to regroupquickly after a setback
Able to complete long-term tasks in designated
time frames Abl t d hi h
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Able to produce high energyin the context of low-
enjoyment workAble to change and stop
ineffective habitsAble to develop new andproductive patterns ofbehaviorAble to follow through
words with actions
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SKILLS ASSESSMENTAre you persistent?Do setbacks set you
back?Can you psyche
yourself up?
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EMPATHYThe ability to exchange information ona meaningful level. Adept in skills
necessary for organizing groups andbuilding teams, negotiating solutions,mediating conflict among others,
building consensus, and makingpersonal connections.
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SKILL INDICATORSWork out conflictsBuild consensusMediate conflict betweenothersExhibit effective
interpersonalcommunication skills
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Articulate the thoughts of agroupAble to influence others,directly or indirectly
Build trustBuild support teams
Make others feel goodSought out by others foradvice and support
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SKILLS ASSESSMENTIs it easy for you toresolve conflict?How well do you givecriticism?Are you a good listener?
Do you frequently praisepeople?
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Handling and Building Relationships
Being aware of other people's feelingsand emotions; being able to listen to their
feelings; being able to help others deal
with their feelings and emotionsinproductive ways and assist them in
increasing their awareness about their
own impact on others.
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SKILLS INDICATORSAble to accurately reflect back
to others the feelings they areexperiencing
Stay calm in the presence of
others' distressful emotionsRecognize when others are
distressedAble to help others managetheir emotions
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Be perceived by others as beingempathicAble to engage in intimateconversations with others
Able to manage groupemotionsDetect incongruence between
others' emotions and theirbehavior
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SKILL ASSESSMENTAre you skillful in managingthe emotions of others?How do you know when your
boss is angry, sad, anxious?Can you manage an angrygroup?
Are you comfortable with yourfeelings?
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BECOMING
EMOTIONALLY
INTELLIGENT
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Becoming
EMOTIONALLYINTELLIGENT is a
journey, which starts andends with SELF or
INDIVIDUAL
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Some suggestions
to help you start
on thisjourney.
1 U d d h f l d b
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1.Understand how you feel and bekind to your feelings. Recognize
your feelings for what these are.
ALL FEELINGS ARE LIKE TOOLSIN YOUR HANDS TO PRODUCEA MONUMENT CALLED LIFE.
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2.Dont Blame
STOP BLAMING.TAKE CHARGE.
ACT MATURELY.
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3. Set goals and use positive emotions toguide yourself.
SET GOALS.
DECIDE WHICH EMOTION IS BESTSUITED TO ACHIEVE A DESIREDRESULT.
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BLOCKS TO
EMOTIONALINTELLIGENCE
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BLOCKS
PREJUDICE
LOW
SELF-ESTEEM
OVER
SENTIMENTALBEHAVIOUR
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1.PREJUDICE
All prejudice, narrow-
mindedness, favouritism,intolerance, block our ability tounderstand our emotions as
well as the emotions of others.Put a STOP to prejudice and a
GO to tolerance and progress.
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2. LOW SELF-ESTEEM
A little black boy in an all whiteclass in the days of discrimination
stood up and saidGODDIDNT MAKE JUNK.
Yes! All of us are unique uncutsparkling diamonds and we mustbelieve in ourselves and in the
beauty of life.
3 OVER SENTIMENTAL
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3. OVER SENTIMENTALBEHAVIOUR
Sentiments have an important role
in human relationships, but,when allowed to run wild, thesedamages the relationships.
GROW UP!
USE YOUR SENTIMENTS
WISELY..
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HARMONY
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Life is nature and nature isharmony.
Learn to look at the brighter
side of things and show this topeople around you.
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Emotional Intelligence
Emotional Intelligence is, the ability of an
individual to dealsuccessfully with other
people, to manage ones self,
motivate other people,
understand one's own
feelings and appropriately respond to
the everydayenvironment
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BECOME THE KIND OF PERSON WHO
SPREADS SUNSHINE AND BRIGHTNESS,
WHERE EVER THE PERSON GOES and not
when ever the person goes.
"I th l t d d i
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"In the last decade or so, sciencehas discovered a tremendous
amount about the role emotionsplay in our lives. Researchers
have found that even more thanIQ, your emotional awarenessand abilities to handle feelings
will determine your success andhappiness in all walks of life,including family relationships."
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"People high in emotional
intelligence are expected to
progress more quickly through theabilities designated and to master
more of them."
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Good luck