powys joint ict strategy · ict as a ‘facilitator for change’ powys joint ict strategy...

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Powys Joint ICT Strategy 2018 - 2020

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1. Foreword 2. Vision and Priorities 3. Context •Strategiesandcollaborations •DigitalInclusion(SMEs,charities,individuals) •DriversforChange 4. ICT as a facilitator for change •ICTprinciples 5. Priority outcomes •Fit,robustandsafeinfrastructure •Informationforyou •SupportingProfessional •Improvementandinnovation •Aplannedfuture 6. Governance

7. Conclusion

Powys Joint ICT StrategyContents

8. APPENDIX •KeypriorityStrategicOperationalPlans •ContributiontoLocalStrategies •Impactassessment •Principlesofsustainability

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PowysCountyCouncilandPowysTeachingHealthBoard,alongwithotherpublicsectororganisationsaregoingthroughanunprecedentedandrapidperiodoftransformation.Ourcustomersexpectustodelivermoreandmoreservicesthroughdigitalmeansandincreasinglyincollaborationwithpartnerorganisations.WearethereforedelightedtopresentthisupdatedstrategybetweenPowysTeachingHealthBoardandPowysCountyCouncilthatdescribestheever-increasingrolethattechnologywillplayinsupportinganddrivingchangetoimproveserviceforourcustomers.

Ouraimistomakeitaseasyaspossibleforstaff,patients,clientsandstakeholderstointeractwiththeCouncil,HealthBoardanditspartnersthroughinnovativeservicedeliveryandbetteruseofitstechnologicalandinformationassets.Therehavebeenmajordevelopmentsalready,justtomentionafew:

• Healthcolleagueshavepilotedarangeoftelehealthfacilities;• PowyshasledonthelaunchoftheWelshCommunityCareInformationSystem(WCCIS);whichisanintegratedcomputerisedsystemforHealthand

SocialCare;• LearningInDigitalWaleshasbeenintroducedinalmostallschoolsinPowyswhichhasimprovedbroadbandspeeds,and;• AfullyintegratedadministrativeandteachingdigitalplatformisavailabletoallschoolsinPowys.

Inthelatterpartof2016,theHealthandCareFutureseventprovidedavehicleforstakeholderstosharetheirthoughtsonthechangesaheadandtheprioritiesforthefuture.TheseviewshavebeentakenintoconsiderationalongwiththekeyfindingsoftheWellbeingandFutureGenerationsAssessment.Newandimprovedtechnologieswerehighlightedasaclearpriorityareainbothpiecesofwork,bothsitingimprovedinfrastructurewithgreaterWi-Ficoverageasarealneed.Whilstthereisalwaysmorethatcanbedoneintermsofengagementwithstakeholders,thisstrategybuildsonwhatthepeopleofPowyshavesaidandensuresitusesthesustainabledevelopmentprinciplestoguideitswork(listedinAppendix4).

Inconclusionthismajorrefreshoftheexistingstrategy,takesintoconsiderationnewintelligenceandthekeydriversforchange.Wehavetriedtomakethisaccessibleintermsoflanguageandformat,howeverwewouldbekeentoheartheviewsofcitizensandpartnersonhowwemightimproveourfuturereportsandwidercommunication.EffectivepartnershipsarekeytothesuccessofanymodernstrategyandthereforewewouldliketoexpressoursincerethankstoourexistingpartnersandstafffortheircontributioninanumberofmajorITdevelopmentswithinPowys

Cllr. James EvansPortfolioHolderforHRandCommunicationsPowysCountyCouncil

Powys Joint ICT StrategyForeword

Mark BairdIndependentMember(ICT).PowysTeachingHealthBoard

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SuccessfulimplementationofthePowysICTstrategywouldmean:

Powys Joint ICT StrategyVision

Thatindividualsandstaffcanaccessdigitalservicestheyneedinanefficient,effectiveandagilemanner.WewillencouragepeopletothinkDigitalFirstinanyproposedchangesandserviceimprovements.ThiswillbeachievedthroughhighqualityeffectiveandefficientICTsupportservices,productsandinfrastructurethatisrobustsafeandfitforpurpose

Thisvisionhasbeentranslatedintoanumberofpriorityareaswhichareoutlinedinmoredepthinalaterchapter.Insummary,thepriorityareas,withthestatedambitionareasfollows:

Priority- Information for you

The ambition for Information for you: “Powyscitizensandbusinesseswillbeabletolookaftertheirownwell-beingandbusinessneedsthroughconnectingwithservicesmoreefficientlyandeffectively,withimprovedonlineaccesstoinformation;toimprovebusinessperformance;andtosupportcitizenstoliveanindependenthealthierlife.

The ambition for Supporting Professions is: “ProfessionalsacrossPowyswillusedigitaltoolsandhaveimprovedaccesstoinformationtodotheirjobsmoreefficientlyandeffectively.Improvementsinquality,safetyandefficiencywillsupportcollaborativeworkingandsystemsforbetteroutcomestotheserviceusers

The ambition for improvement and innovation;Serviceswillmakebetteruseofavailabledataandinformationtoimprovedecisionmaking;planservicechange;improvedatasafety;anddriveimprovementinqualityandperformance.Collaborationwithpartnersinindustryandacademia,willensuredigitaladvancesandinnovationisharnessed

The ambition for a planned future:Jointplanning,partnershipworkingandstakeholderengagementatlocal,regionalandnationallevelwillensurethatopportunitiesandambitionsoutlinedinkeystrategiesareprioritised,witheffectiveICTplanning”.

Priority- Supporting Professionals

Priority- Improvement and innovation

Priority- A planned Future

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Thisstrategyisamajorrefreshofthe2016-18jointstrategybetweenPowysCountyCouncil(PCC)andPowysTeachingHealthBoard(PTHB)anddetailstheICTroadmapforthenext3years.PowysCountyCouncil(PCC)andPowysTeachingHealthBoard(PTHB)haveajointICTservicethatoperatesunderas.33agreementoftheNHS(Wales)Act2006.ThroughouttheperiodoftheStrategy,ICTwillunderpin,supportandenablethestrategicprioritiesoftheCouncil,HealthBoardandthePublicServiceBoard.

Strategies & Collaborations

ItiswelldocumentedthatICThasbecomeacriticalservice.Ithastheabilitytotransformthewayservicesareorganisedanddelivered.Ithasafundamentalroletoplayinimprovingefficiency,reducingcostacrosstheorganisationandunderpinningtheorganisationalchangeprogramme.Assuchanumberofimportantnationalstrategiesandcollaborationsarehelpingguidethislocalstrategyandservicedevelopment.Thesearedetailedinthediagram:

Powys Joint ICT StrategyContext

Powys ICT Strategy

National StrategiesEgWellbeingofFuture

GenerationsAct;ADigitalHealth&SocialCareStrategyforWales;PrudentHealth&Care;DeliveringDigital

Inclusion;Education

CollaborationsEgSocietyofInformationTechnologyManagers(SOCITMWales);NHS

WalesInformatics;EducationThroughRegionalWorking;otherhealthboardsand

localauthorities

Local StrategiesEGVision20/25;IMTP;

WellbeingPlan;IntegrationPlan;Health&CareStrategy;ServiceImprovementPlans

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The Wider Business Environment AkeystrategicfocusinPowysisimprovementsinthelocaleconomy.Withinits20/25visiononeofitsoutcomesistopromoteavibranteconomyandtheICTservicesneedtoadapttoprovidefargreatersupportinthisarea. Whilsttheeconomicbenefitsofdigitaltoolsarewidelyknownmanysmallandmediumsizedenterprises(SMEs)andcharitiesstillfaceanumberofchallengestoadoptingdigitaltechnologies.TheserviceneedstobecontinuallyawareoftheimpactofanyproposedITdevelopmentswillhaveonitslocalbusinesses/charities.

ThePowysPopulationAssessmentstatesthatthereisagrowingneedtoaddressissuesrelatingtobroadbandconnectivityandmobilephoneinfrastructure.ItwasstatedthatbyJune2017,96%ofPowysshouldhaveaccesstosuperfastbroadbandduetotheSuperfastCymruproject.However,inruralareasofthecounty,thereisagrowingproblemofruralisolation.

Digital Inclusion in PowysItisimportanttoensurenewservicemodelsarefitforpurposeandareinclusive.Outsideofurbancentresaround63%ofruralcommunitiesinPowyshaveapoormobilephonesignalornoneatall.ThecentralandnorthernpartsoftheCountyareparticularlyaffected.Throughthefixedlinenetworkaround40%ofruralcommunitieshavepoorbroadbandconnectivity.Themainurbancentresacrossthecountyaregenerallywellservedthroughthefixedlinenetworkandmobilenetworks.Theseissuecontributetoruralisolation.

Solvingaccessproblemsisalsonotsimplyaboutinfrastructure.In2014/15theWalesNationalSurveyreportedthat63%of65-74yearoldsandonly29%ofpeopleaged75andoverwereusingtheinternet(thiscomparesto99%of18-24yearoldsand96%of25-44yearolds)Overall,digitalexclusion,basedonregularinternetuse,hasfallenfrom34%in2010to19%inthelatestNationalSurveyforWalesfiguresfromJune2015.Howeveritshouldbenoteddigitalexclusionamongstdisabledpeople(38%)isdoublethefigureforalladults(19%)

Whilstprovidingsupportiscritical,usabilityandaffordabilityaresignificantbarriers.Asurveyofnon-internetusersfromthe2013-14NationalSurveyforWales,highlightsthemultiplebarriersthatpreventpeoplefromgoingonlineincludingthat91%identifiedalackofinterestorneedasafactor.Costwasacontributingbarrierforonethirdandupfrontcostswereseenasmoreofaconstraintthanmonthlyconnectionfees.Theseissueswillbetakenintoconsiderationinthisstrategy,asLesleyGriffiths,MinisterforCommunitiesandTacklingPovertystated:

AchievingamoredigitallyinclusivesocietywillmakeasignificantcontributiontomeetingourTacklingPovertycommitmentsandthesevengoalsofourground-breakingWell-beingforFutureGenerations(Wales)Act.

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Drivers for Improved ICTTheICTservicewillcontinuetomakeprogressmovingfromaservicethathasbeenfocusedonreactingtoservicerequestandmaintainingbusinessasusual,totransformingbusinessthroughintegration,innovationandstrongplanning.Itisadifficultjourneyinacomplexenvironmentbutonethathasastrongfocusanddeterminedworkforcetoensuresuccess.AspartoftheplanningprocessthestrategywillalsotakeintoaccountthedriversforimprovedICT,whichinclude:


• Customer Needs –Changingcustomerexpectationsonthedeliveryofservicesandensuringequalityofprovision

• infrastructure –ImprovedBroadbandandconnectivity;interoperabilitybetweenITproductsandservices;mobilefacilities;

• Information Management & Security - effective,efficient,relevantandappropriateuseofinformationinasafeenvironment

• Skills -Meetingserviceneeds,ensuringuptodateknowledgeofICTsolutions,technicalandnon-technicalstaffunderstandingofwiderchangemanagementissueswhenimplementingICT.Improvingtheskillsofusers

• Regulations - Industrystandards;accreditation;andlegislation• Finance -Accesstofundingsources,investment,procurement• Research and development -Innovation,commercialisation,businessandacademia• Rurality –Theneedtodeliverservicesoveralargegeographicalarea• Strategies –TheseincludespecificICTstrategies,DigitalInclusionStrategies,andservicestrategies

Theinterconnectionbetweennationalandlocalstrategies,ICTdevelopmentgroups;andthedriversforchangeinPowysiscomplex.Thisstrategytakesintoconsiderationallofthesefactorsandensuresthatdigitalinvestmentisspentwiselyinordertoachievetheoutcomesset.

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Powys Joint ICT StrategyICT as a ‘Facilitator For Change’

Technologyalonedoesnotchangethings,butitiswidelyrecognisedthatpublicservicescannottransformtomeetmoderncitizens’expectationswithoutit.TechnicalstaffwillbesupportedtoensurethatICTprogrammesarenotviewedinisolationfromthewiderchangesthatneedtohappenwithinaserviceforanytransformationtosucceed.Furthermoreotherserviceswillbeencouragedtothink“DigitalFirst”whenconsideringchangesandincludeICTatearlystageindiscussions.Greaterjointplanning,focusingclearlyonchangemanagementprinciples,forICTandotherrelevantserviceprofessionals,willbeakeythememovingforward.

PowysisinauniquepositionhavingonesharedITserviceacrosstheCouncilandHealthsothatresourcesandintelligencearemaximised.Whilsttherearenumerousbenefitstothisapproachitmustalsoberecognisedthechallengesthisbringsinsupportingchangeindifferentcultures,governancestructuresandworkingpatterns.Thechallengesofmanagingchangeincomplexenvironmentshasalreadybeenrecognisedandplanstoupskillstaffareinprogress.

Inorderfortheplannedchangestosucceedtheremustalsobegreaterserviceengagement,directionandownership.Encouragingmulti-disciplinaryteamsfocusingonacommonoutcomewillassistunderstandingofhowthedifferentorganisationcultures,governanceandprocessesinfluencethedeliveryofaproject.Somebusinessprocesseshavealreadybeenputinplaceoutliningtherequirementforbetterplanningwhichdetailsbusinessobjectives,businesschange,realsavingsandtangibleefficienciestojustifyfutureinvestment.Amorecollaborativeandflexibleapproachtosupportingdepartmentswillbesoughttakingintoaccounttheimportanceofmanagingexistingsystemswhilstatthesametimeenablingchangeandunderstandingserviceneeds.ICTGovernancewillcontinuetoimprove,andwillprovidecriticalchallengeandsupporttodepartments.

AclearaimofthisstrategyistoensurethatPowysisreadyandabletomeetthedemandsarisingfromorganisationalchange;andtoeffectivelyplanthedeploymentofavailableresources.PTHBisinauniquepositioninWalesinmanagingcareacross6HealthBoardsinWalesandthreeHealthTrustsinEngland.Thisisacomplexenvironmentandthepotentialforunplannedchangesissignificant.Thisriskneedscarefulmanagement.

Toensurethischangeenvironmentismonitoredandmanagedeffectively,thestrategywillbeconsideredaliveorganicdocument,updatedregularly,inpartnershipwithservicesandadheretoanumberofkeyprinciples.Theseprincipleshavebeenwellrehearsedovertimebuthavestillbeenrefreshedtoensuretheyarerelevantandappropriateintoday’senvironment.

Theprinciplesare:

ICT Principles • Clearlydefiningoutcomes,business/serviceneeds

andprocesseswilldrivetheshapeandformofourICTsystems

• Safeandsecuresystemsincludingprivacybydesign

• Insupportingbusinessneedswewilllooknationallyandregionallyforavailablesolutions,

• Whereourpopulationcanandwantto,wewillutiliseonlinechannelsandtransactionsutilisinge-businessasmuchaspossible

• Wewillsupportandencourageinnovationinself-serve/self-helpandself-caretechnologiesasthesebegintoemergeandmakeiteasyforourcustomerstoaccessdigitalservices.

• Ourtechnologywillhelptodriveefficiencyandeffectivenessthroughintegrationandagilebydesign.

• Ourtechnologywillberesilienttosupportbusinesscontinuityplanning.

• OurICTsolutionswillbeofappropriatescaleandwhereappropriateasharedservices.

• FuturechangestoICTsystemswillbebi-lingualbydesign.

• ICTsystemswillsupportourenvironmentalprincipals,deviceswillbeoflowpowerconsumptionwherepossible,wewillmakeuseofcloudtechnology,wherepossible;andwillenableuserstocommunicateeffectivelyavoidingunnecessarytravel.

• Makeoursystemsavailabletoourusers24/7(ifappropriateandapplicable)inmultiplelocations.

10 PB

Our PrioritiesInordertoachievethePowysICTvisionfourpriorityareashave

beenagreed;InformationForYou;SupportingProfessionals,

ImprovementandInnovationandAPlannedFuture.Eachofthese

priorityareaswillprovidethereaderwithaclearpositionstatement

onwhatwewanttoachieve;howwearegoingtoachieveit;and

whatthebenefitswillbeincludingsomeexamplesofimpact.A

criticalandconsistentcomponentwithineachoftheprioritiesisthe

needtoensureafit,robustandsafeinfrastructure.

Fit, robust and safe

infrastructure

Information for you

Supporting professionls

Improvement and Innovation

A planned future

Powys Joint ICT StrategyPriority Outcomes

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Powys Joint ICT StrategyPriority Outcomes

On-goinginvestmenttoretainafit,robustandsafeinfrastructuretomaintaincurrentbusinesscontinuityisvitalforthestrategytosucceed.Itisthereforecrucialthateachoftheprioritieshasafitandrobustinfrastructure.Specificconsiderationhasbeengiventoeachofthepriorityareasintermsofwhatactionsensurethereisafit,robustandsafeinfrastructure.

Sowhatdoesafit,robustandsafeinfrastructurelooklikeforPowys?

A fit, robust and safe infrastruc-A fit, robust and safe infrastructure

Fit- A fit infrastructure is having the right shape and size to meet the current and future business needs.

Astheorganisationtransforms,afitinfrastructurewillneedconstantappraisalandadjustmenttoensureitremainsfitforpurpose.Toachievethiswewillworkwiththeservicestofullyunderstandthebusinessrequirements,identifyanychangestoprocessesandopportunitiestoinnovate.

Robust- A robust infrastructure is solidly built and strongly maintained and is key to good business continuity and disaster recovery

Ourrobustinfrastructureisproactivelymonitoredtospotdevelopingproblemsbeforetheyaffecttheservices.Itwillreduceunplannedsystemoutagesandwhereanunexpectedoutageoccursourinfrastructurewillallowforquickassessmentandmitigationoftheproblem.

Inordertoachievearobustinfrastructurewewillprocureandmaintainindustrystandardequipmentthataskilledworkforcecansupporttoensuretherightlevelofbusinesscontinuity.Wewillalsotakeadvantageofthirdpartycontractsensuringthattheymeetthebusinesscontinuityneedsoftheorganisations.

Safe- Safe infrastructure is one that has sufficient controls to prevent loss of information either from hacking, inappropriate use or through mistakes.

Wewillensureappropriatesecuritystandardsareadheredtoanduptodatetechnologiesareutilisedtominimisethegrowingcyberthreats.Wewillworkwithpartnerse.g.theNationalCrimeAgency,NWIS,otherpublic/privatepartnerstoprovidearobustcyberincidentresponsecapabilityandtrainourusersingoodcyberpreventionpractices.

In Summary Afit,robustandsafeinfrastructureisfundamentalforanydigitalcapability.Thechallengeistoensurewemaintainourinfrastructureinacosteffectivemannerwhilstbeingadaptabletotheorganisationsandindustrychangethataffectus.Continuedinvestmentinthisareaisfundamental.

12 PB

InformationforyouTheambitionforInformationforyou:

Powyscitizensandbusinesseswillbeabletolookaftertheirownwell-beingandbusinessneedsthroughconnectingwithservicesmoreefficientlyandeffectively,withimprovedonlineaccesstoinformation;toimprovebusinessperformance;andtosupportcitizenstoliveanindependenthealthierlife.

Outcomes

2) Digitally enabled buildings that increase, employment/business/social opportunities

3) Citizens have access to digital technology to promote Wellbeing.

We will do this by.....

Providemoreonlineservicestopromoteself-serviceandassistedserviceEnsurethatqualityadviceandguidanceisprovidedforuserstoencourageuseanddigitalinclusion.ImprovedconnectivityincludingmobilecoveragebroadbandandWi-Fitoenableconnectiontotheinternet.Improvemarketingandpromotionofnewtechnologies

ContributetothecreationofdigitallyenabledbuildingsImprovedconnectivityincludingmobilecoverageBroadbandandWi-Fitoenableconnectiontotheinternet.

Benefit

1)People use technology to support independence and promote wellbeing

Continuetodevelopdigitalapps,wearabledevicesandonlineresourcesImprovedconnectivityincludingmobilecoverageBroadbandandWi-Fitoenableconnectiontotheinternet.Improveddigitalaccessforpublicself-serviceandtelehealthtechnology.Improvetransparencyandassistpeopletoviewthepersonalinformationheldaboutthem(whereappropriate)insupportofGPDR

• Accessibletechnologywillallowforimprovedmanagementofconditions.

• ProfessionalHealthexpertiseisconcentratedonhigherlevelofneedinamoreefficientway.

• Improvedaccess/shorterwaitingtimes• Maximisingstafftimefordirectcareandremoving

duplicationandtravelreducescostsandincreasescapacity

• Reductionincancelledpatientappts/increasedutilisationofclinicslots

• Parents,pupils,teachersgovernorshaveaccesstoappropriateinformationanywhere

• Teachersandpupilscanlearnandsharesafelyacrosswales

• Greaterattractionforbusinessinvestment.

• Reduceoutwardmigrationofskilledworkforce.

• Agreatersupplyandmixofsuitableworkspacetosupportemploymentandserviceuse.

• Supportssocialregeneration

• Increasedaccesstoinformationatthepointofcare/realtime

• Higherlevelsofengagementandself• Managementofhealth.• Selfservicefunctionswillsupport

earlydiagnosis• Citizenshaveagreaterassuranceof

howtheirpersonaldataisused.• Informationbecomesmoreaccessible

throughself-serviceprocesses,resultingingreatertransparency.

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Informationforyou

What difference this will make?

• Citizenswillbeabletoreceivetextremindersofappointments,andwhereappropriatemayreceivehealthinformationbytextsuchasreminderstotaketheirmedicationorarequesttocalltheirsurgerytodiscussbloodtestresultsetc.

Byhavingservicesavailableonanonlineportalitallowscustomerstoviewtheirinformationandaccessservices.Forexample:

Using “My Health on Line” an online service, patients will be able to access their GP record, to view details of current medication and read letters related to their care. Patients will be able to carry out self-assessments, complete satisfaction surveys and report experiences and outcomes of the care they have received.

• Powyscitizenswillbeabletoaccessthesedigitalservicesathome,inpublicbuildingssuchashospitals,schoolsandlibrariesviaafreeWi-Fiserviceandwhilstonthemoveviatheirsmartphone.

• TheexpectationisthathealthandotherpersonalInformationwillbecomeasaccessibleasotheronlineservicessuchasbankingorshopping.Thiswillhelppeoplemakeinformeddecisionsandtakecontroloftheircare.

• Thesuiteofdigitalservicesavailablethroughportals,videoconferencing,andSkypeforbusinesswillsignificantlyreducethetravelneededtoaccessservices.

Note: An operational overview can be viewed in Appendix 1 providing greater detail

14 PB

SupportingProfessionalsTheambitionforSupportingProfessionalsis:

ProfessionalsacrossPowyswillusedigitaltoolsandhaveimprovedaccesstoinformationtodotheirjobsmoreefficientlyandeffectively.Improvementsinquality,safetyandefficiencywillsupportcollaborativeworkingandsystemsforbetteroutcomestotheserviceusers.

Outcomes2) Reduced incident resolution times and improved support


Continuetoreviewanddevelopappropriateplansforupskillingsupportstaff.Continuallyanalysereasonsforincidentreportingandidentifyserviceimprovementneeds.Developautomatedservicestosupportstafftohelpthemselvesresolveproblems.

Benefit

1) Improved access, remote access and support to information, communications and collaborative tools.

• Improveddecisionmakinginatimelymanor• Improvedcollaborationbetweenorganisations.• Maximisingstafftimefordirectcontactthus

removingduplicationandtravelandcosts.• Allowspilotingofnewwaysofworking• Singleviewofclients/patientrecordsacrossthe

organisations.• Streamlining&automationofbusinessprocesses• Improvedplanninganduseofdata• GreaterstaffawarenessofsupportavailableforIT

systems.

• ITdowntime/incidentsareminimised

• IncreasedITskillsofworkforce

• ImprovedITresponse• ReducedITprofessional

inputintoresolvingincidents.

Increaseflexibilityforaccessinginformation/systems(anytime/anywhere/anydevice(agile)Supportservicesinusingmodern,agilereadysystemswithintegrationbydesigne.g.MicrosoftSharePointProvidehighqualitymanagementinformationtoaidbusinessanalysisofdecisions.WorkwithservicestoincludeanITcontinuityfeaturewithintheirownbusinesscontinuityplansUseinformationandelectronicrecordstocollaboratefullywithcitizens.Createacorporatehubofjoinedupsystemstoenableconsistentprocesses,removinganyduplicationbysharinginformationwithotherservices/organisations

3) New technology supports the delivery of high quality teaching and learning environments

ContinuetoadviseandimplementappropriatetechnologiesfortheschoolTransformationProgramme.Ensureschoolsmaximisecapabilitiesavailablethroughthenationaldigitallearningsystems(HWB,HWB+)

• ImprovedLearningexperienceforpupils

• Improvedflexibilityoflessonplanningforteachers.

• Increasedtraininguptake/complianceresultinginamoreskilledworkforce

4) Improved engagement with our customers/users on their needs

UpdateServiceLevelagreementswithourcustomers.Developcustomerfeedbacktoolstoimproveservices.Encouragea‘digitalfirst‘philosophywhendesigninganddeliveringnewservices

• Increasedunderstandingofclients’needs

• Greaterintelligenceofoperationalactivitytoimproveservicedelivery

• Enablesnewtechnologytosupportdifferentwaysofworking.

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• HealthandSocialCarestaffthatutiliseWCCISwillhaveallthenecessaryinformationtohand,thereforeimprovingtheirdecisionmakingandclientexperience.

• Utilisingrealtimeelectronicrecordkeeping,asopposedtotypingupnotesafterameeting,meansthatstaffareabletobemoreproductiveandspendgreateramountoftimewithclients.

• Through“SharePoint”staffcanfindinformationacrossarangeofservicesquickerandeasier,thereforereducingduplicationandtimespentwaitingforinformation.

• GPssurgeriescanreducetheiradministrativecostsandtimebysendingereferralsandreceivingedischargesfromotherHealthprofessionals.

• StaffwillhavegreaterconfidenceinknowinghowtoresolveITrelatedissuesthroughimprovedbusinesscontinuityplanning.

• BusinessMetricsisamethodofanalysinghowwellanICTsystemorprocessisworking,usingthisapproachitwillhelptheservicefocusonmakingtherightdecisionsforimprovements.


SupportingProfessionals

16 PB

ImprovementandinnovationThePowysambitionforimprovementandinnovation:

Serviceswillmakebetteruseofavailabledataandinformationtoimprovedecisionmaking;planservicechange;improvedatasafety;anddriveimprovementinqualityandperformance.Collaborationwithpartnersinindustryandacademia,willensuredigitaladvancesandinnovationisharnessed

Outcomes


Benefit

1) Improved infrastructure that’s robust, resilient and secure and meet the needs of customers.

• Increaseautomationofprocessesandstreamlineworkflow.• Improvedaccesstodigitalinformationandacceptablesystem

responsetimes.• Improvedflexibilityofaccessinginformation.• Increasesthesecurityofinformation.• Improvedcommunicationtechnologywillallowservicesgreater

flexibility.• Minimisingriskoflossofinformation.• Improvedaccesstoinformation.• Compliancewithlegalrequirementsondatamanagement.• Improveorganisationbusinesscontinuityandabilitytorecover

fromadisaster.

ImprovedconnectivityincludingmobilecoverageBroadbandandWi-Fitoenableconnectiontotheinternet.Improvinginformationstorage,andserverhosting,securityanddisasterrecoverycapability.SupportservicestoutiliseMicrosoftSharePointandrolloutSkypeforbusinessacrossPTHBtotransformservicesImprovingBack-upandarchivingcapabilitiesReplacecoreswitchPromotecloudsystemandremovethelegacydatacentretoa3rdpartyDataCentre.ImprovingdatalifecyclemanagementbyutilisingeffectiveICTsolutionsSupportservicestoutilisethePowysenterpriseresourceplanning(ERP)

2) Powys is established as an innovation base for learning, skills and research

• Attractahighqualityworkforce.• Jointworkingwithkeyservices

willsupportinwardinvestmentandbusinessgrowth.

• Assesstocontentrichinformationtosupportimprovedlearning.

• Improvedsuccessionplanningensuringskillsareavailablelocally.

ImprovedconnectivityincludingmobilecoverageBroadbandandWi-Fitoenableconnectiontotheinternet.Strengthenlinkswitheconomicdevelopmentservices,internallyandexternally.ExplorethepotentialforestablishinganapprenticeshipprogrammeforICT

3) Integrated services, have ICT support to assist business improvement

• AfitforpurposeICTservicethatmeetstheneedsofourcustomers

• EnsuringservicesregularconsiderICTsolutions

• IntegrationsuccessisenhancedthroughICTinvolvement.

• AvailabilityofICTskillsandcapacitycanbeplannedmoreeffectively.

Establishamechanismforeffectiveengagementwithourcustomerstoidentifysupportneeds.ImprovemechanismsforregularupdatingICTresourceplansServiceplans/ProjectPlansidentifywhereandwhenITprofessionalinputisrequired.

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• Through“SharePoint”staffcanfindtherelevantinformation,farquickerandeasier,thereforereducingdowntimeinlocatinginformation.

• ImprovementsinthespeedandconnectivityofBroadband,coupledwithimprovedmanagementsystemswillsignificantlyreducethetravelneededtoaccessservicesandinformationandimprovedecisionmakinginatimelymanner.

• ManagingchangeswithinorganisationswillbeimprovedbyITservicesbecominginvolvedfarearlierintheprojectplanningphase,sothatadviceandguidancecanbegivenattheappropriatetime.

• ByPowys“growingitsown”ICTprofessionalsthroughaneffectiveapprenticeshipprogrammeitwillensurethereisappropriateskillsavailabletotakeforwardinitiatives.

• ByensuringthereisamodernICTinfrastructureitwillimprovePowys’abilitytoretainbusiness,attractfurtherbusinessandskilledstaff.

• IfthereisaCyber-attackonthesystemsinPowys,wewillbemoreresilienttocounteranyattack,resumeservicequicklyandrecoveranydatathatmayhavebeenaffected.


Improvementandinnovation

18 PB

AplannedfutureThePowysambitionforaplannedfuture:

Jointplanning,partnershipworkingandstakeholderengagementatlocal,regionalandnationallevelwillensurethatopportunitiesandambitionsoutlinedinkeystrategiesareprioritised,witheffectiveICTplanning.

Outcomes


Benefit

1) IT information systems across organisations/services become joined up

• Improvedgovernancewillaidabetterunderstanding,decisionmakingandengagementacrosstheorganisations.

• Sharinginformationinastreamlinedmannerwillbequickerandmoreeffective

• Reductionintechnicalrefreshcosts

• Reductionintherelianceofstandalonedepartmentalsystems

• Commonstandardsacrossbothorganisationscanbeadopted.

ImplementthePowysEnterpriseResourcePlanningandrationaliselegacysystems.HaveintegratedsystemsbydesignExplorewaysofsharingsystemsandprocessesacrossorganisations.ContinuetoimprovetheICTgovernanceframeworkandservicemanagementframeworkacrosstheHealthBoardandCouncil.

2) Reduced digital exclusion

• Greaternumberscanaccessdigitalservices.

• ExternalbodieshaveabetterunderstandingofplannedICTintenttosupportcustomers.

Ensurethatserviceplanscaterforcustomerswhoarecurrentlydigitallyexcluded.Strengthenlinkswithbusiness,educationandcommunityproviderstoimprovedigitalinclusion

3) Secure appropriate levels of investment to -maintain effective ICT systems and infrastructure -support new developments

• Improveplanningbyidentifyingneedsinaholisticway.

• Abetterunderstandingofneedsandpotentialcostswillimprovedecisionmaking.

• AnICTInvestmentplanwillensureorganisationsandpoliticianscanbalancefinanceagainstpriorities.

• ImproverelationshipsataNationallevelwillensurefinanceisappropriatelytargeted.

StrengtheningprojectmanagementproposalsacrosstheorganisationstoclearlyidentifyICTrequirements.StrengtheningtheprocessfordevelopingbusinesscasesforICTsolutions.DevelopandmonitoranICTfinancialinvestmentplanthatreportsholisticallyonbusinessasusualfinanceandnewdevelopmentsImprovelinkswithWelshGovernmentonthefinancialimplicationsofNationalICTprojects.HaveasustainableICTinfrastructureandsupport.ControlspendofICTwithinCouncilandHealthBoard.

4) There is a culture of ensuring ICT programmes are not viewed in isolation from wider service changes

• Greaternumberscanaccessdigitalservices.

• ExternalbodieshaveabetterunderstandingofplannedICTintenttosupportcustomers.

TrainingprogrammesforICTstaffincludeawiderunderstandingofculturalimpactsonservicedevelopmentsandjointworkingandcommissioning.RevisethecurrentICTbusinesscasetemplatetoincludebetterunderstandingofchangeprocessesProjectgovernancearrangementsarestrengthenedwithgreaterserviceownership

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3a

3b

3c

3d

3e

3f

4a

4b

4c

19 PB


• Lastyearover3dozenITsystemsweredecommissionedanduserswereencouragedtoreviewtheirbusinessprocesses.Thiswillcontinueasithashighlightedthatitwillleadtoreducedcosts,moreeffectivebusinessprocesses,andreleaseICTstafftoworkonothersystems..

• Effectivegovernancearrangementswillleadtogreatersharingofinformationandunderstandingofservicepressuresandprocessesthatcurrentlyexistthatneedtransforming.

• Improvingchangeprocessesforallstaffwillallowforimprovedunderstandingofneeds,pressurepointsandoverallprojectplanning

• Changestothewayinwhichfinanceisbidforandmonitoredwillimprovekeydecisionmakersunderstandingoftheholisticrequirementsandcompetingprioritiesforfunding

• WCCISisanexampleofajoinedupsystemwherebyhealthandsocialcarestaffcanaccessrecordsacrossbothserviceswhichwillimprovedecisionmakingandsupporttocustomers.


Aplannedfuture

20 PB

Powys Joint ICT StrategyGovernance

Effectivegovernanceisfundamentaltothesuccessofanystrategy.Itisimportantthatthestrategyiscorrectlyimplementedandmonitoredsothatthegovernanceprocessenableshighqualitydecisionstobemadeattherighttime.Thisstrategyneedstobeviewedasaroadmapforsuccess,andlikeallroadmaps,sometimesthereareunforeseenroutes,obstacles,andopportunities(particularlyinthetechnologicalword)thatwarrantdifferentroutesanddifferentapproaches.

WhilstbothHealthBoardandtheCouncilneedtobeaccountableforthesuccessofthisstrategy,thegovernanceadministrationclearlylaywithintheICTDepartment.ThegovernanceforICTmustimproveandactasagatewayforinvestmentdecisions,ICTstandards;andensuredifferentinformationtechnologysystemsandsoftwareapplicationscommunicate,exchangedata,andusetheinformationthathasbeenexchanged(interoperability)

Newgovernancearrangementsneedtobeagreedtoensure:• Efficiency-throughapplyinginteroperability,standardsandgoodinvestmentdecisions

resourcescanbedeployedinthemostcosteffectivemanner.• Security-ensuringproductsaresecureinanenvironmentofincreasingCyberthreats.• Sustainability-ensuringweareprocuringsystemsthataresustainableintermsofsupportand

3rdpartyviability

Itisourintentionthatanyoneaffectedbythisstrategywillbegiventheopportunitytoparticipateinthegovernanceprocess.Thiswillhappeninanumberofways

• AformalBoardwillbeestablishedtomonitortheprogressofthestrategyindetail• BiAnnualprogressreportswillbeprovidedtotheCouncilandPTHB• Quarterlybriefingnoteswillbeprovidedontheprogressofeachofthekeypriorityareas.• TheICTdivisionwillintroduceregularfeedbacksessionsineachoftheprojectstheyare

undertakenandthelearningfedbackintotheprocess.

Whilstthereiscollectiveresponsibilityfortheachievementofthisstrategy,thereisalsoaneedtodesignatespecificresponsibilityforitsmonitoring.ThiswillbeundertakenbytheICTDepartmentandspecificallytheICTStrategyandGovernanceManager.Thepostholderwillberesponsibleforcontinuallyhorizonscanningforintelligencethatwillhelpimplement,monitorandupdatethestrategy.

Conclusion

TheStrategysetsoutthevisiontoenablePowystoadoptatrulyDigitalFirstapproach.TheneedsoftheIndividualisparamountinalltheproposeddevelopmentsandreflecttheanalysiswehaveundertakenofservicechallenges,andopportunities,aswellasnationaldirectioninanumberofpolicyareas.Someoftheprioritiesbuildonworkstartedduringtheexistingplanandwillthereforeprogressthroughoutthisstrategy,whilstothersarenewandreflectiveofemergingopportunitiesandimprovementsneeded.

Atitscore,ICTisakeyenablertostrategicchangeaswellasakeycomponentofcurrentoperationaldeliveryofservices.Weneedtocontinuallyreviewthisstrategyandwouldwelcomeregularinputfromstaffandcitizensonareasforimprovement.ForanycommentspleaseemailEllenSullivan-ICTStrategyandGovernanceManageratellen.sullivan@powys.gov.uk

21 PB

APPENDICES

22 PB

Operationaloverviewofkeypriorityarea:InformationForYou Appendix1

ThetablebelowgiveskeyoperationdetailfortheambitionofInformationforYou:

Links to Outcome

& Objectives

2017/2018 Activity 17/18 Investment(funding stream) 2018/2019 Activity 18/19 Investment

(funding stream)2019/20/21

Activity/funding

1a3a3c

Health on Line • Implementedandrolled

out

• Nationallyfunded-nolocalfundingrequiredforimplementation

• Investigatetheroll-outoffurtherHealthonlinefunctions.

Potentialfundinggapinifadditionalfunctions/servicesarerequired(Costofthiswillbepartofinvestigatoryworkfor18/19)

Futuredirectionofworkistobedetermined

1a3a3c

Choose Pharmacy• ChoosePharmacy

(Nationalsolutions)• Implementedandrolled

out

• Nationallyfunded-nolocalfundingrequiredforimplementation

• InvestigatethepotentialforPharmaciestouseadditionalservicesaspartofChoosePharmacy.

Potentialfundinggapinifadditionalfunctions/servicesarerequired(Costofthiswillbepartofinvestigatoryworkfor18/19)


1c2b3b

Wi-Fi Coverage• • Wi-FiBlanketcoverage

forallmainCouncilsites

• 350KsecuredtocompleteBlanketWi-Fi(whichincludesswitchreplacementupgradesandotherhardwarereplacements)FundedbuyPCC


23 PB

Links to Outcome

& Objectives



Activity/funding

1c2b3b

• • CommissionandIm-plementICTinfrastructureforintroductionofWi-Fiincommunityhospitals/surgery’stosupporttherolloutofWCCIS.

• 55kfundingsecuredviaPTHBCapitalWCCISfunding

• ContinueRolloutofoutstandingWi-Fiareas(linkedtoWCCIS)

• ExplorecoverageforotherHealthsites

Residuespendfrom55kfunding17/18securedviaPTHBCapitalWCCISfunding


1a1b1d3a3c

• TelehealthProgramme,thebelowprojectsneedevaluating/progressingandrollingout.

• Florence• Investinyourhealth• Telehealthcarts• Mentalhealth-CBTonline

• Thisneedstobeprogressedbytheserviceareas,withITsupporting.Theamountoffundingrequiredisdependentontheprogressanddevelopmentoftheprojectsoitishardtoestimateacost

TelehealthProgramme,thebelowprojectsneedevaluating/progressingandrollingout.• Florence• Investinyourhealth• Telehealthcarts• Mentalhealth-CBT

online

Thisneedstobeprogressedbytheserviceareas,withITsupporting.Theamountoffundingrequiredisdependentontheprogressanddevelopmentoftheprojectsoitishardtoestimateacost

ExplorerequirementstoImplementfuture‘informationforyou’Nationalproducts.

3d • DevelopPowysCouncilpoliciesandprocedurestosupporttheindividual’srightsunderthegeneraldataprotectionregulation.(GDPR)

• 57kfundingsecuredbyPCCtoprovidedirectsupport

• Exploreandbuildaplatformtoaccessinformationef-ficientlyandeffec-tivelytosupporttheindividual’srightsunderthegen-eraldataprotectionregulation

PCCFundingtobesecured

3d • UndertakinginformationassetauditinserviceareastodevelopdetailedGDPRactionplans

• PCCInternalresourcecost

24 PB

Links to Outcome

& Objectives



Activity/funding

3d • DevelopPowysSchoolpoliciesandprocedurestosupporttheindividual’srightsunderthegeneraldata

• 100kfundingtobesecuredfromschoolstoprovidedirectsupport

• Exploreandbuildaplatformtoaccessinformationefficientlyandeffectivelytosupporttheindividual’srightsunderthe

PCCFundingtobesecured

2a • EstablishaplanwithRegenerationforpriorityrolloutofdigitalenabledbuildings.

PCCInternalresourcecost-workwillbecompletedinpartnershipwithRegeneration.

Futuredirectionofworkistobedeter-mined

3d • Reviewcurrentus-age,undertakegapanalysisofICTsup-porttoschools

PCCInternalresourcecost-Followinggapanalysisfundingmayberequired.

Futuredirectionofworkistobedeter-mined

1a1d3c

Web Project • Supportforcustomer-

servicetransformation

• 2xdevelopersinternalresource

• Continuerollout PCC2xdevelopers-41kx2=82k


1a3c

HTR Digital Transformation• DevelopmentofHTR

DigitaltransformationPlan.

• PCC-internalresource • SupportHTRDigitalTransformation

PCC-Costunknownandnotsecured-TBC

25 PB

Links to Outcome

& Objectives



Activity/funding

1a1b1c1f

SharePoint Project• Teamsitescreatedand

rolledoutacrossPCC

• £165kfundedfromPCCCapitalfunding

• SharePointProject• Reviewsuccessof

rolloutanddefinenewfunctionality.

100kfundedfromPCCCapitalfunding

SharePointProjectReviewsuccessandexplorefurtherdevelopment.

1a1c1e4c

WCCIS• Continuerolloutto

PTHBandimprovedfunctionalityforSocialCare

• PCC/PTHB-£1,200.00 • WCCIS• Continuerolloutto

PTHBandimprovedfunctionality.

• EvaluatesuccessandbenefitsofWCCIS.

PCC/PTHB-£1,100.00 WCCISContinuetoevaluateandimprove.

1a4c

• PTHBMobilereplacement• ReplaceallBlackberry

phoneswithSmartphones

• PTHB30Kfundingsecured

CombinedMobilephoneprojectExploreoptionofmovingMDMtoEMSaspartof0365migration.

PTHBfundingtobesecured


1d • ITDisaster/Businesscontinuity

• ReviewandupdatePCCICTDisaster/BusinessContinuityplan

• PCCInternalresourcecost ITBusinesscontinuityReviewandupdatePTHBICTbusinessContinuityplan

PCCInternalresourcecost


SupportingProfessionals

Thetablebelowgiveskeyoperationdetailfortheambitionofsupportingtheprofessional:

26 PB

Links to Outcome

& Objectives



Activity/funding

1a4c

Voip• VoipProject-PCC-

Implementationandrollout.

• DevelopbusinesscaseandsecurefundingforrolloutofVOIP-TelephonysystemacrossPTHB,includingthereplacementoftheAvayasystem

• VoipPCCimplementationfullyfundedbyPCC-£150k

• Implementandroll-outVoip-TelephonysystemacrossPTHB

Approx.£500Krequired-FundingtobesecuredfromPTHB


2a ICT Staff Training• UpdateTrainingneeds

analysisanddevelopICTstafftrainingplan

• PCC/PTHBfundingsecured20k

ICT Staff Training• Reviewand

continuetoimplementICTstafftrainingplan

PCC/PTHBfundingsecured20k


1c2b2c4a4b

Metrics• Introduceametrics

systemforanalysingincidentreporting

• PCCInternalresourcecost MetricsEmbedperformancemanagementacrossITTeams



1a3a3b

Schools Transformation Project• LIDW• MigrationofSchools

emailtoO365

• CostofHWBunknownuntilgapanalysiscompleted

• Reviewcurrentusage,undertakegapanalysis,ofSchoolsupport

CostofHWBunknownuntilgapanalysiscom-pleted


27 PB

Links to Outcome

& Objectives



Activity/funding

1c4c

Develop Service Management Board

• PCC/PTHBInternalresourcecost

• Developacustomerengagementplan.

• Developadigitalfirstpromotionalplan

• PromotecustomerengagementthroughICTgovernance

PCC/PTHBInternalresourcecost


1a • WelshLanguage• PilotWelshtranslationof

Trent&implement

• PCC£4,500kfullyfunded

1b1f4c

• FinanceSystem• Re-procurementof

Financesystem

• PCC£300Ksecured ImplementationofnewFinancesystem

Futurefunding/coststobesecured.

1b4c

Re-procurement of housing system• DevelopmentofHousing

specification

• PCCInternalresourcecost Re-procurement of housing system• Implementationof

newsystem

PCCCoststbc,fundingnotsecured.

1b1f4c

Planning and Building Control• IDOX-Re-procurementof

system

• PCCinternalresourcecost Planning and Building Control• Implementationof

newsystem.

PCCCosts/fundingtbc

28 PB

Links to Outcome

& Objectives



Activity/funding

1b4c

HTR Digital TransformationDevelopmentofHTRDigitaltransformationPlan.




1b4c

HTR Digital Transformation• DevelopmentofHTR

DigitaltransformationPlan.




1e Welsh Image Archive SystemImplementifNationallyavailable

£28kPTHHfundingtobesecured


1b1c1e

Welsh Clinical Communication Gateway• Furtherengagement/

supportwiththeremainingPracticestoencouragetake-up


Welsh Clinical Communication Gateway• Continuewith

engagement/support,aimtoachieve100%take-upinGeneralPracticesacrossPowys


1b4c

WCP Test Requesting• Implementif

availableinPowys

£18KPTHBFundingtobesecured.


29 PB

Links to Outcome

& Objectives



Activity/funding

1a1b4c

Welsh Patient Referral ServiceImplementifavailableinPowys.19/12-£18kPTHB-Fundingtobesecured

1b1e4c

Welsh Care Records ServiceCompleterollout19/20-£18KPTHB-Fundingtobesecured.

1b4c

Children and Young Persons Integrated System (CYPrIS)ImplementationofCYPrIS.

• £10KPTHBfundingtobesecured.

1e GP “Next Generation” Systems • Re-procurementof

system.

• NWIStoprojectmanage.Nolocalresourcerequired.

GP “Next Generation” Systems• Completerolloutto

Practiceswhoopttochangetheirclinicalsystem.

NWIStoprojectman-agetheinstallations.Nolocalresourcerequired.

1a1b1c

Welsh Clinical Portal (WCP)• • MTeD–rollout• • WGPR–rollout

• 17/18/19-£83KPTHB,fundingsecured.

Welsh Clinical Portal (WCP)• MTeD–Complete

rollout• WGPR–Complete

rollout

17/18/19-£83KPTHB,fundingsecured.


30 PB

Links to Outcome

& Objectives



Activity/funding

1e4c

• WRRS–rollout • WRRS–Completerollout

1b1c1e4c

Cross Border• eReferrals–complete

implementation• eDischarges–initiated

• Seetotalcostsin18/19 Cross Border• eDischarges

–Completeimplementation

17/18/19Pooledfund-SaTH-Noadditionalcosts.£41kcarriedforward(unlessworkiscompletedin17/18)secured

WVT-Nofundingrequired

RJAH-Noadditionalcosts.£41kcarriedforward(unlessworkiscompletedin17/18)

ProjectManagersupport-0.5WTE(£24k)secured


TBC NIIASCompleteimplementation

• PCCInternalresourcecost

TBC ICNet• Completeimplementation

• PTHB-30K-fundingsecured

• Hardware£25k(Quality&Safetyteamfundedthrough)

31 PB

Links to Outcome

& Objectives



Activity/funding

1a1b4c

GP2GPCompleteImplementation

• ManagedbyNWISNolocalcosts.

1b4c

GP Test Requesting• Resultsreporting–Aimto

completeimplementation

• ResultsReportingisfundedalready,includedinWCPcostsabove

GP Test Requesting• Testrequesting–

Aimtocompleteimplementation

20kPTHB-Fundingtobesecured.

32 PB

Improvementandinnovation

Links to Outcome

& Objectives



Activity/funding

1a2a

Wi-Fi • Wi-FiBlanketcoveragefor

allmainCouncilsites

• 17/18,18/19350KsecuredtocompleteBlanketWi-Fi(whichincludesswitchreplacementupgradesandotherhardwarereplacements)


1a2a

• CommissionandImplementICTinfrastructureforintroductionofWi-Fiincommunityhospitals/surgery’stosupporttherolloutofWCCIS.

• 55kfundingsecuredviaPTHBCapitalWCCISfunding

• ContinueRolloutofoutstandingWi-Fiareas(linkedtoWCCIS)

• ExplorecoverageforotherHealthsites

Residuespendfrom55kfunding17/18securedviaPTHBCapitalWCCISfunding


1b1d1f

• PTHBDataCentreMigrationtothecloud

PTHB£60k(oneoffcost)£40k(annualcostsforhostingandPSBA)-Nofundingsecured

PCCDataCentreMigrationtothecloud19/20-PCC£60k(oneoffcost)£40k(annualcostsforhostingandPSBA)Nofundingsecured

1b1d

IT Disaster/Business continuity• ReviewandupdatePCC

ICTDisaster/BusinessContinuityplan

• PCCInternalresourcecost IT Business continuityReview and update PTHBICTbusinessContinuityplan



ThetablebelowgiveskeyoperationdetailfortheambitionofImprovementandInnovation:

33 PB

Links to Outcome

& Objectives



Activity/funding

1e Replacement of Core Switch • PCCCapital-£150kfundingsecured.

1b1d

Cyber security• PCC/PTHBCybersecurity

strategyandActionplandeveloped

• PCCInternalresourcecost • ImplementCybersecurityactionplan

PCC-100k-fundingsecuredPTHB-100k-fundingtobesecured.


1c Voip roll-out• VoipProject-PCC-

Implementationandrollout.

• DevelopbusinesscaseandsecurefundingforrolloutofVOIP-TelephonysystemacrossPTHB,includingthereplacementoftheAvayasystem

• VoipPCCimplementationfullyfundedbyPCC-£150k

• Implementandroll-outVoip-TelephonysystemacrossPTHB

Approx.£500Krequired-FundingtobesecuredfromPTHB


1a Email project- PCCOffice365

• PCC-£120Kfundingsecured.

Emailproject-PTHBOffice365

PTHB-nofundingsecured.

1c1g

SharePointProjectTeamsitescreatedandrolledoutacrossPCC

• £165kfundedfromPCCCapitalfunding

SharePointProjectReviewsuccessofrolloutanddefinenewfunctionality.

100kfundingsecuredfromPCCCapital

SharePoint ProjectReviewsuccessandexplorefurtherdevelopment.

34 PB

Links to Outcome

& Objectives



Activity/funding

1g • Review/updateActiveDirectoryandgrouppolicyPCC/PTHB

PCC/PTHB-Costtobeconfirmed/fundingtobesecured.

1a1b1d1e1f2a

Modernisation of Infrastructure• Rolling5yearprogramme

Serverreplacements,switchreplacementetc

• PCC-£474k-fundingsecured.

• PTHB-£117k-fundingtobesecured.

ModernisationofInfrastructureRolling5yearprogrammeServerreplacements,switchreplacementetc

PCC-£362K-bidsubmitted.

PTHB-£134-bidsubmitted

PCC£75Krequiredforimplementationoftheabove-fundingtobesecured.

ModernisationofInfrastructureRolling5yearprogrammeServerreplacements,switchreplacementetcPCC-£12k-bidsubmitted.PTHB-£112K-bidsubmitted

3a3c3b

Develop Service Management Board


• Developacustomerengagementplan.

• Developadigitalfirstpromotionalplan

• PromotecustomerengagementthroughICTgovernance



2c ICTApprenticeshipProgrammefullyscopedandimplemented

PCCInternalresourcecosttoscope.PCCcosttoimplementtbc


2b • stablishaplanwithRegenerationforpriorityrolloutofdigitalenabledbuildings.

PCCInternalresourcecost-workwillbecompletedinpartnershipwithRegeneration.


35 PB

Aplannedfuture

ThetablebelowgiveskeyoperationdetailfortheambitionofAPlannedFuture:

Links to Outcome

& Objectives



Activity/funding

1a1b1c3e

System rationalisationContinuetorationaliseITsystems

• PCC-Internalresourcecost System rationalisationContinuetorationaliseITsystems

PCC-Capitalresourcecost

System rationalisationContinuetorationaliseITsystemsPCC-resourcecost

1d3a3b3f4b4c

GovernanceCompleteareviewoftheICTGovernancearrangements

PCC/PTHB-Internalresourcecost


1d3a3c3d3f

Planning processes/engagementDevelopServiceManagementBoard


Planning processes/engagementCompleteareviewofbusinessandplanningprocessforICTandimplementrecommendations

PCC/PTHB-Internalresourcecost


4a ICT Staff TrainingUpdateTrainingneedsanalysisanddevelopICTstafftrainingplan

• PCC/PTHBfundingsecured20k

ICT Staff TrainingReviewandcontinuetoimplementICTstafftrainingplan

PCC/PTHBfundingsecured20k


36 PB

Links to Outcome

& Objectives



Activity/funding

2a2b

Digital inclusionCommissionworktodevelopagreaterunderstandofthecommunitysupportnetworktoaiddigitalinclusionanddevelopplantomeetneeds

18/19-PCC/PTHB50k-Fundingtobesecured.

1c DirectAccess 18/19-PCC-Internalresourcecost

37 PB

Appendix 2CONTRIBUTION TO LOCAL STRATEGIES

PleaseseebelowalistofoutcomesfromarangeoflocalstrategiesthatwewillaimtocontributetothroughourworkdetailedwithinthisJointICTstrategy.

PSB wellbeing plan

Objective 1•Peoplehaveagreatwork/lifebalanceusingthedigitaltechnologiesonofferinPowystoworkmoreflexiblyandbeconnectedworldwide.

Objective 2• Residentsadopthealthylivinghabitsandtakeresponsibilityfortheirownhealthandwell-being• Digitaltechnologieshelppeopletoconnectwithfriendsandlovedones,accessinformationandadvice,stayhealthyandfeelsafeintheirownhomes

andcommunities• Advancesindigitaltechnologiesenableshealthyliving,makingPowysagreatplacetolive• Healthandcareinitiativeshavereducedillhealthandallowpeopletore-connectandcontributeintheircommunities

Objective 4• Communityhubsexistacrossthecountyofferingresidentsamixofservicesallunderoneroofreducingtheneedforpeopletotraveltoseveralplaces.

IMTP- Summary Digital Health care Plan

• Servicesandstaffaresupportedwithamodernandefficientinfrastructure• Improvedcoordinationofinformation,referralsandpatientrecords• Careclosertohomesupportedbyeffectiveandinnovativetechnology

Vison 2025

• Agreatersupplyandmixofsuitableworkspacetosupportemployment• Powysisestablishedasaninnovationbaseforlearning,skillsandresearch• Technologyenablespeopletoself-careandremainindependent• Morejobopportunitiesandapprenticeshipsforyoungpeople• Youngpeople,adultsandfamiliesareabletocreatethefoundationsofgoodhealththroughouttheirlife• Significantinvestmentinintegratedhealthandcarefacilitiesandinfrastructures

38 PB

Appendix 2CONTRIBUTION TO LOCAL STRATEGIES

• HealthandCareteamsworkseamlesslywithpeople,gettingthingsrightfirsttime• Youngpeople,adultsandfamilieshaveafullyintegratedexperienceofhealthandcare• Accessibleandequitableservicesfitaroundpeople’sbusylives• Highqualityteachingandlearningenvironmentsembracenewtechnologyforthepopulation• Pupilshaveaccesstoremote/alternativelearningopportunities• Communitieshaveanactiveroleinthedesignanddeliveryoftheservicestheyneed

Appendix 3Impact assessment- TBC

Cyngor Sir Powys County Council Impact Assessment (IA) The integrated approach to support effective decision making

PCC: Impact Assessment Toolkit (Oct 2017) 1

ServiceArea ICT HeadofService AndrewDurant StrategicDirector MarkEvans PortfolioHolder CllrJamesEvansProposal JointICTStrategyOutlineSummary/DescriptionofProposalThisistheimpactassessmentoftheJointICTStrategy.TheICTJointStrategyisarefreshofthe2016-18jointstrategybetweenPowysCountyCouncil(PCC)andPowysTeachingHealthBoard(PTHB)anddetailstheICTroadmapforthenextthreeyears.

1.Profileofsavingsdelivery(ifapplicable)

2018-19 2019-20 2020-21 2021-22 2022-23 TOTAL£n/a £n/a £n/a £n/a £n/a £n/a

2.Consultationrequirements

ConsultationRequirement Consultationdeadline Feedbackconsidered

Staffconsultationrequired 13/12/17 Yes

3.VersionControl(servicesshouldconsidertheimpactassessmentearlyinthedevelopmentprocessandcontinuallyevaluate)

Version Author JobTitle Date1 EllenSullivan ICTStrategyandGovernanceManager 11/01/182 EllenSullivan ICTStrategyandGovernanceManager 29/01/18

This Impact Assessment (IA) toolkit, incorporating Welsh Language, Equalities, Well-being of Future Generations Act, Sustainable Development Principles, Communication andEngagement, Safeguarding, Corporate Parenting, Community Cohesion and Risk Management, supporting effective decision making and ensuring compliance with respectivelegislation.Pleasereadtheaccompanyingguidancebeforecompletingtheform.Draftversionsoftheassessmentshouldbewatermarkedas“Draft”andretainedforcompleteness.However,onlythefinalversionwillbemadepubliclyavailable.Draftversionsmaybeprovidedtoregulatorsifappropriate.InlinewithCouncilpolicyIAsshouldberetainedfor7years.



4.ImpactonOtherServiceAreas

Doestheproposalhavepotentialtoimpactonanotherservicearea?(IncludingimplicationforHealth&SafetyandCorporateParenting)PLEASEENSUREYOUINFORM/ENGAGEANYAFFECTEDSERVICEAREASATTHEEARLIESTOPPORTUNITY

Thestrategywillnotimpactnegativelyonservicesareas.Throughtheworkdetailedwithinthestrategyserviceswillbeimpactedpositivelythroughimprovedinfrastructure,customersatisfactionandimprovedICTsupport.

ServiceAreainformed: ContactOfficerliaisedwith: Mitigation

5.Howdoesyourproposalimpactonthecouncil’sstrategicvision?

CouncilPriority Howdoestheproposalimpactonthispriority?

IMPACTPleaseselect

fromdropdownbox

below

Whatwillbedonetobettercontributetopositiveormitigateanynegativeimpacts?

IMPACTAFTER

MITIGATIONPleaseselect

fromdropdownbox

below

TheEconomyWewilldevelopavibranteconomy

• Agreatersupplyandmixofsuitableworkspacetosupportemployment

• Powysisestablishedasaninnovationbaseforlearning,skillsandresearch

• Morejobopportunitiesandapprenticeshipsforyoungpeople

Good Chooseanitem.



CouncilPriority Howdoestheproposalimpactonthispriority?

IMPACTPleaseselect

fromdropdownbox

below


IMPACTAFTER


fromdropdownbox

below

HealthandCareWewillleadthewayineffective,integratedruralhealthandcare

• Technologyenablespeopletoself-careandremainindependent

• Youngpeople,adultsandfamiliesareabletocreatethefoundationsofgoodhealththroughouttheirlife

• Significantinvestmentinintegratedhealthandcarefacilitiesandinfrastructures

• HealthandCareteamsworkseamlesslywithpeople,gettingthingsrightfirsttime

• Youngpeople,adultsandfamilieshaveafullyintegratedexperienceofhealthandcare

• Accessibleandequitableservicesfitaroundpeople’sbusylives

VeryGood Chooseanitem.

LearningandskillsWewillstrengthenlearningandskills

• HighqualityteachingandlearningenvironmentsembracenewLearningtechnologyforthepopulation

• Pupilshaveaccesstoremote/alternativelearningopportunities

Good Chooseanitem.

ResidentsandCommunitiesWewillsupportourresidentsandcommunities

• Communitieshaveanactiveroleinthedesignanddeliveryoftheservicestheyneed Good Choosean

item.



SourceofOutlineEvidencetosupportjudgements

TheJointICTStrategyhasFourkeyPriorityareas.Theseareashaveatotalof13outcomeswhichinternhasanumberofobjectivesdetailinghowweproposetomeetoutoutcomes.Theseoutcomesandobjectiveshavebeencrossreferencedwiththe4councilprioritieslistedaboveandhavebeendeterminedthroughaplanningprocessincludingdesktopresearch,planningworkshopsandconsultation.

6.HowdoesyourproposalimpactontheWelshGovernment’swell-beinggoals?

Well-beingGoal Howdoesproposalcontributetothisgoal?

IMPACTPleaseselect

fromdropdownbox

below


IMPACTAFTER


fromdropdownbox

below

AprosperousWales:Aninnovative,productiveandlowcarbonsocietywhichrecognisesthelimitsoftheglobalenvironmentandthereforeusesresourcesefficientlyandproportionately(includingactingonclimatechange);andwhichdevelopsaskilledandwell-educatedpopulationinaneconomywhichgenerateswealthandprovidesemploymentopportunities,allowingpeopletotakeadvantageofthewealthgeneratedthroughsecuringdecentwork.

Byaimingtoachievethefollowingoutcomes:

• Digitallyenabledbuildingthatincrease,employment/business/Socialopportunities

• NewtechnologysupportsthedeliveryofHighqualityteachingandlearningenvironments

• Powysisestablishedasaninnovationbase

forlearning,skillsandresearchThrough……

• Ensuringschoolsmaximisecapabilitiesavailablethroughthenationaldigitallearningsystems

• Contributingtothecreationofdigitallyenabledbuildings

• Continuingtoreviewanddevelopappropriateplansforupskillingsupportstaff.

• Strengtheninglinkswitheconomicdevelop

Good Chooseanitem.




IMPACTPleaseselect

fromdropdownbox

below


IMPACTAFTER


fromdropdownbox

belowservices,internallyandexternally.

• ExploringthepotentialforestablishinganapprenticeshipprogrammeforICT.

• DevelopingTrainingprogrammesforICTstaffincludeawiderunderstandingofculturalimpactsonservicedevelopmentsandjointworkingandcommissioning.

AresilientWales:Anationwhichmaintainsandenhancesabiodiversenaturalenvironmentwithhealthyfunctioningecosystemsthatsupportsocial,economicandecologicalresilienceandthecapacitytoadapttochange(forexampleclimatechange).

proposalneitherunderminesorcontributestothisaspect Neutral Chooseanitem.

AhealthierWales:Asocietyinwhichpeople’sphysicalandmentalwell-beingismaximisedandinwhichchoicesandbehavioursthatbenefitfuturehealthareunderstood.


• Peopleusetechnologytosupportindependenceandpromotewell-being

• CitizenshaveaccesstodigitaltechnologytopromoteWellBeing.

Through……

• Improvingdigitalaccessforpublicself-serviceandtelehealthtechnology.

• Continuingtodevelopdigitalapps,wearabledevicesandonlineresources

• Usinginformationandelectronicrecordsto

Good Chooseanitem.




IMPACTPleaseselect

fromdropdownbox

below


IMPACTAFTER


fromdropdownbox

belowcollaboratefullywithcitizens.

• Establishingamechanismforeffectiveengagementwithourcustomerstoidentifysupportneeds.

AWalesofcohesivecommunities:Attractive,viable,safeandwell-connectedCommunities.


• Digitallyenabledbuildingthatincrease,

employment/business/Socialopportunities

• Powysisestablishedasaninnovationbaseforlearning,skillsandresearch

• Reduceddigitalexclusion

Through…..

• Contributingtothecreationofdigitallyenabledbuildings

• Strengtheninglinkswitheconomicdevelopservices,internallyandexternally.

• Ensuringthatserviceplanscaterforcustomerswhoarecurrentlydigitallyexcluded.

Good Chooseanitem.

AgloballyresponsibleWales:Anationwhich,whendoinganythingtoimprovetheeconomic,social,environmentalandculturalwell-beingofWales,takesaccount





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belowofwhetherdoingsuchathingmaymakeapositivecontributiontoglobalwell-being.AWalesofvibrantcultureandthrivingWelshlanguage:Asocietythatpromotesandprotectsculture,heritageandtheWelshlanguage,andwhichencouragespeopletoparticipateinthearts,andsportsandrecreation.

OpportunitiesforpersonstousetheWelshlanguage,andtreatingtheWelshlanguagenolessfavourablethantheEnglishlanguage

KeyprincipleintheICTStrategyis…


Good Chooseanitem.

OpportunitiestopromotetheWelshlanguage



Good Chooseanitem.

WelshLanguageimpactonstaff



Good Chooseanitem.

Peopleareencouragedtodosport,artandrecreation. proposalneitherunderminesorcontributestothisaspect Neutral Choosean

item.AmoreequalWales:Asocietythatenablespeopletofulfiltheirpotentialnomatterwhattheirbackgroundorcircumstances(includingtheirsocioeconomicbackgroundandcircumstances).

Age proposalneitherunderminesorcontributestothisaspect Neutral Chooseanitem.

Disability proposalneitherunderminesorcontributestothisaspect Neutral Chooseanitem.

Genderreassignment proposalneitherunderminesorcontributestothisaspect Neutral Chooseanitem.

Marriageorcivilpartnership proposalneitherunderminesorcontributestothisaspect Neutral Chooseanitem.



Race proposalneitherunderminesorcontributestothisaspect Neutral Chooseanitem.

Religionorbelief proposalneitherunderminesorcontributestothisaspect Neutral Chooseanitem.

Sex proposalneitherunderminesorcontributestothisaspect Neutral Chooseanitem.

SexualOrientation proposalneitherunderminesorcontributestothisaspect Neutral Chooseanitem.

PregnancyandMaternity proposalneitherunderminesorcontributestothisaspect Neutral Chooseanitem.


TheJointICTStrategyhasFourkeyPriorityareas.Theseareashaveatotalof13outcomeswhichinternhasanumberofobjectivesdetailinghowweproposetomeetoutoutcomes.TheseoutcomesandobjectiveshavebeencrossreferencedagainsttheaboveWell-beinggoalsandhavebeendeterminedthroughaplanningprocessincludingdesktopresearch,

planningworkshopsandconsultation.

7.Howdoesyourproposalimpactonthecouncil’sotherkeyguidingprinciples?

Principle Howdoestheproposalimpactonthisprinciple?

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belowSustainableDevelopmentPrinciple(5waysofworking)LongTerm:Lookingtothelongtermsothatwedonotcompromisetheabilityoffuturegenerationstomeettheirownneeds.

TheICTJointStrategyaimstosupportthedigitalneedsoffuturegenerations.

Good Chooseanitem.

Collaboration:Workingwithothersinacollaborativewaytofindsharedsustainablesolutions.

TheJointICTStrategyisacollaborativeapproachbetweenPowysCountyCouncilandPowysTeachingHealthBoard.Throughthejointpartnershipwehavecreatedopportunitiestodeliverimprovedoutcomes.Deliveryoftheoutcomeswithinthestrategyaresharedencouragingallpartnerstoplayanactiveroleinachievingpositiveoutcomes.

Good Chooseanitem.




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Involvement(includingCommunicationandEngagement):Involvingadiversityofthepopulationinthedecisionsthataffectthem.

StaffacrossPowysCouncilandPowysTeachingHealthBoardhavebeenengagedandcommunicatedwithregardstotherevisedICTStrategy.AstaffconsultationhastakenplaceandfeedbackhasbeenincorporatedintotheStrategy.

Good Chooseanitem.

Prevention:Understandingtherootcausesofissuestopreventthemfromoccurring.

Thereisagoodunderstandingofthe‘need’andthe‘rootcauses’ofissues.Thisisdetailedwithinthestrategyvia‘digitalinclusioninPowys’,the‘widerbusinessenvironment’andanumberofobjectivesreflectingtheneedtohaveafit,robustandsafeinfrastructurewithappropriatelevelsofinvestment

Good Chooseanitem.

Integration:Takinganintegratedapproachsothatpublicbodieslookatallthewell-beinggoalsindecidingontheirwell-beingobjectives.

Aswithcollaboration,integrationisseenaskeyindeliveringtheoutcomeswithinthestrategy.PowysICTprovideanintegratedservicebetweenPowysCouncilandPowysHealth.Theoutcomes/objectiveswithinthestrategymeetthisprinciplebyensuringthatweworkinpartnershipwitharangeofserviceareas,ensuringthatweconsideringandwherepossiblecontributingtocommongoals

Good Chooseanitem.

PreventingPoverty:Prevention,includinghelpingpeopleintoworkandmitigatingtheimpactofpoverty.


UnpaidCarers:Ensuringthatunpaidcarersviewsaresoughtandtakenintoaccount





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belowSafeguarding:Preventingandrespondingtoabuseandneglectofchildren,youngpeopleandadultswithhealthandsocialcareneedswhocan’tprotectthemselves.


ImpactonPowysCountyCouncilWorkforce

Thestrategyaimstoenableadigitalworkforcewhereapplicable.

VeryGood Chooseanitem.


TheJointICTStrategyhasFourkeyPriorityareas.Theseareashaveatotalof13outcomeswhichinternhasanumberofobjectivesdetailinghowweproposetomeetoutoutcomes.TheseoutcomesandobjectiveshavebeencrossreferencedagainsttheaboveWell-beinggoalsandhavebeendeterminedthroughaplanningprocessincludingdesktopresearch,

planningworkshopsandconsultation.

8.Achievabilityofproposal?

ImpactonService/Council Risktodeliveryoftheproposal InherentRisk

Low Medium Low

Mitigation

n/a

9.Whataretheriskstoservicedeliveryorthecouncilfollowingimplementationofthisproposal?

RiskIdentified InherentRiskRating Mitigation ResidualRiskRating

Ambitiousinthenumberofoutcomesseekingtoachieve MediumMonitorandreviewprogressandifrequiredreconsidernumberofoutcomes

Low



Dependantofsufficientfundingtosustainafit,robustandsecureinfrastructure

MediumImproveplanningandensuresuitablefundsaresecuredtomaintain/improveourcurrentinfrastructure

Low

Adequateworkforceskillstomaintain/developinfrastructure/systems/programmes

MediumSkillsgapanalysistobeupdated,continuedstafftrainingtoupskillwereapplicable.

Low

Overalljudgement(tobeincludedinprojectriskregister)VeryHighRisk HighRisk MediumRisk LowRisk x

10.Indicativetimetableforactionstodeliverchangeproposal,ifapproved

Action TargetDate Outcome DecisionsmadeDevelopreportingframeworktomonitorprogress

May18 Performanceframework n/a

ContinuetoreviewICTStrategy/ICTplansetc

On-going Suitablefundingsecured n/a

Completeupdatesskillsanalysis Summer18 RobustICTworkforceplans n/a PortfolioHolderdecisionrequired No Daterequired n/aCabinetdecisionrequired No Daterequired n/aCouncildecisionrequired No Daterequired n/a

11.Indicativeresourcerequirements(FTE)–linktoResourceDeliveryPlan

2018-19 2019-20 2020-21SupportRequirements Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4TheICTstrategyhasadeliveryplan,whichtheresourcerequirementswillbedefinedandagreedaspartoftheplan.Resourcerequirementswillbedependentonindividualprojects.

12.OverallSummaryandJudgementofthisImpactAssessment?

OutlineAssessment(tobeinsertedincabinetreport) CabinetReportReference:



TheoveralljudgementofthisimpactassessmentisthattheJointICTStrategyisoverall‘good’inensuringthatitcontributestotheplans/legislation/policesoftheCouncilandsupportseffectivedecisionmaking,ensuringcompliancewithrespectivelegislation.Theoverallriskidentifiedinthisimpactassessmentis‘Medium’.Thisisbasedonthedelivery(nottheimpact)ofthestrategy:-theambitionofthestrategy,theneedforadequatefundingandanappropriatelyskilledworkforce.MitigatingactionshavebeenidentifiedwhichwilllowertherisktoLow.Theimpacttotheserviceis‘Low’.

13.IsthereadditionalevidencetosupporttheImpactAssessment(IA)?

Whatadditionalevidenceanddatahasinformedthedevelopmentofyourproposal?• JointICTStrategy• Desktopresearch• Staffworkshops• Consultationfeedbackdocument

14.On-goingmonitoringarrangements?

Whatarrangementswillbeputinplacetomonitortheimpactovertime?.

• Aperformanceframeworkwillbedevelopedtomonitorprogress/impact.• ThisprogresswillfeedintoICTSMTandotherboardsofboththeCouncilandHealthBoardsasandwhenrequirede.g.IMTG,CMT,andExecutiveBoard.• TheJointICTStrategywillbereviewedonanannualbasis

PleasestatewhenthisImpactAssessmentwillbereviewed.AnnuallythroughtheprocessofreviewingtheStrategy.

15.SignOff

Position Name Signature DateImpactAssessmentLead: EllenSullivan HeadofService: AndrewDurant StrategicDirector: MarkEvans PortfolioHolder: CllrJamesEvans 16.Governance



Decisiontobemadeby PortfolioHolder Daterequired

FORMENDS

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Appendix 4

Principlesofsustainabilitythatthisstrategyhasconsidered:

Long term takingaccountofhowwhatwedonowmayaffectcommunitiesandservicesinthefuture

Preventative actingtopreventproblemsoccurringorgettingworse

Integrated consideringhowourwell-beingobjectivescontributetoeachofthewell-beinggoals,affectourotherobjectives,orthoseofotherpublicbodies

Collaborative workingwithotherstomeetourwell-beingobjectives

Involvedinvolvingpeopleinachievingthewell-beinggoals,andensuringthatthosepeoplereflectthediversityofthecommunitiesinPowys

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Appendix 1

Appendixone-Pleaseseeseparatedocument

powys joint ict strategy · ict as a ‘facilitator for change’ powys joint ict strategy...

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