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Managing Transitions at the Personal and Organizational Level
Dr. FRANCISCO T. DUQUE IIIChairman, Institute for Solidarity in Asia
Lyceum-Northwestern University General Hospital, Dagupan City
Had worked in universities and hospitals for 10 years.
Expanded health care coverage:
1.59
22.10
0
5
10
15
20
25
2000 2010
Indigent Membership
Membership
1,280%Growth
Expanded health care coverage:
6.76
30.01
0
5
10
15
20
25
30
35
2000 2010
Benefit Payments
Philhealth Benefit Payments
349%Increase
Personal and organizational transitions…
Social Protection
Health Promotion & Prevention and Control of Epidemics
Breakthroughs & Milestones in Public Healthcare
High satisfaction ratings in 2006-2009 SWS survey results
DOH was ranked No. 1 four times
Health Reforms created:
Republic Act No. 9502Universally Accessible Cheaper
And Quality Medicines Act of 2008
“Chapter V: Price Monitoring and Regulation System andCreation of Advisory Bodies and ConsultativeCouncils
Rule 26: Establishment of Price Monitoring for DrugRegulation Price System.”
Legal Basis
Had mobilized DOH by:
• Providing health care financing
• Improving quality of services
• Establishing better health regulations
• Promoting good governance
Commendation received:
• Commended by WHO for its efficiency and effectiveness in containing AH1N1 virus.
• Excellent risk communication strategy.
Transforming the CSC…
CSC Achieved the highest ever public awareness, availment and satisfaction rating.
Insights
• True public service is a special calling.It is not meant for everyone.
• Public service provides meaning andfulfillment which cannot be sourcedelsewhere.
1 Professional Conduct
2 Public Scrutiny
3 Public Trust
4 Public Interest
5 Rule of Law
6 Good Governance
THE REWARDS OF PUBLIC SERVICE
COME AT A PRICE:
Insights
• Public service, when added to a chosenprofession, adds purpose and flavor.
• Public service entails managing personaland organizational transitions as best aswe can and delivering excellent service atall times.