powerpoint presentation · marketing offers 59% personalization of marketing offers branch 53%...
TRANSCRIPT
![Page 1: PowerPoint Presentation · marketing offers 59% Personalization of marketing offers Branch 53% Personal financial management tools 67% Financial planning tools 53% 360 degree view](https://reader034.vdocuments.us/reader034/viewer/2022042300/5ecb098c246606720027ddb8/html5/thumbnails/1.jpg)
![Page 2: PowerPoint Presentation · marketing offers 59% Personalization of marketing offers Branch 53% Personal financial management tools 67% Financial planning tools 53% 360 degree view](https://reader034.vdocuments.us/reader034/viewer/2022042300/5ecb098c246606720027ddb8/html5/thumbnails/2.jpg)
![Page 3: PowerPoint Presentation · marketing offers 59% Personalization of marketing offers Branch 53% Personal financial management tools 67% Financial planning tools 53% 360 degree view](https://reader034.vdocuments.us/reader034/viewer/2022042300/5ecb098c246606720027ddb8/html5/thumbnails/3.jpg)
![Page 4: PowerPoint Presentation · marketing offers 59% Personalization of marketing offers Branch 53% Personal financial management tools 67% Financial planning tools 53% 360 degree view](https://reader034.vdocuments.us/reader034/viewer/2022042300/5ecb098c246606720027ddb8/html5/thumbnails/4.jpg)
![Page 5: PowerPoint Presentation · marketing offers 59% Personalization of marketing offers Branch 53% Personal financial management tools 67% Financial planning tools 53% 360 degree view](https://reader034.vdocuments.us/reader034/viewer/2022042300/5ecb098c246606720027ddb8/html5/thumbnails/5.jpg)
![Page 6: PowerPoint Presentation · marketing offers 59% Personalization of marketing offers Branch 53% Personal financial management tools 67% Financial planning tools 53% 360 degree view](https://reader034.vdocuments.us/reader034/viewer/2022042300/5ecb098c246606720027ddb8/html5/thumbnails/6.jpg)
![Page 7: PowerPoint Presentation · marketing offers 59% Personalization of marketing offers Branch 53% Personal financial management tools 67% Financial planning tools 53% 360 degree view](https://reader034.vdocuments.us/reader034/viewer/2022042300/5ecb098c246606720027ddb8/html5/thumbnails/7.jpg)
![Page 8: PowerPoint Presentation · marketing offers 59% Personalization of marketing offers Branch 53% Personal financial management tools 67% Financial planning tools 53% 360 degree view](https://reader034.vdocuments.us/reader034/viewer/2022042300/5ecb098c246606720027ddb8/html5/thumbnails/8.jpg)
![Page 9: PowerPoint Presentation · marketing offers 59% Personalization of marketing offers Branch 53% Personal financial management tools 67% Financial planning tools 53% 360 degree view](https://reader034.vdocuments.us/reader034/viewer/2022042300/5ecb098c246606720027ddb8/html5/thumbnails/9.jpg)
Source: EFMA Innovation Survey
High Neutral Low
Threat of Industry Disruptors (Perceived by Global Banks)
88 12
63 37
61 63 6
67 32 1
45 49
26 67
8 78 14
32 55 12
Mobility
Big data
Social Channels
Gamification
Technology Companies
Start-ups
Telco’s
Retailers
5 67 28
Insurers
6
8
Importance of Innovation (Themes For Global Banks)
Building a digital bank is a matter of survival
![Page 10: PowerPoint Presentation · marketing offers 59% Personalization of marketing offers Branch 53% Personal financial management tools 67% Financial planning tools 53% 360 degree view](https://reader034.vdocuments.us/reader034/viewer/2022042300/5ecb098c246606720027ddb8/html5/thumbnails/10.jpg)
What is driving digital transformation & innovation?
A change in society behavior
Omni Channel UX is improving Loan conversion
rates and reducing dropped leads
50%
36%
32%
45%
Custom Developed
Desktop & Mobile
Loan Application
KYC, Passport &
Emirates ID
Verification
Friction Reduction -
Unnecessary Fields
Removed
Mobile Onboarding
and UX Optimization
Starting Point After 5 Weeks
![Page 11: PowerPoint Presentation · marketing offers 59% Personalization of marketing offers Branch 53% Personal financial management tools 67% Financial planning tools 53% 360 degree view](https://reader034.vdocuments.us/reader034/viewer/2022042300/5ecb098c246606720027ddb8/html5/thumbnails/11.jpg)
Source: EFMA Innovation Survey
37% 50% 61%60%
2014201320112009
37%
61%
2009
2014
More and more banks have an
innovation strategy
Banks are increasing their investment in
innovation
Mobile
Innovation in banking is becoming more common day by day
Channel innovations bankers believe deliver the most customer value proposition
Percentage of global banks with an innovation strategy
13%
84%
75% Mobile payments
70%Automated account origination
70%Analytics-led cross sell suggestions
Online
70% Services on multiple device types
46% Personalized mobile marketing offers
59% Personalization of marketing offers
Branch
53%Personal financial management tools
67%Financial planning tools
53%360 degree view of customers entering branch
Banks investing to provide Omni-channel user experience
![Page 12: PowerPoint Presentation · marketing offers 59% Personalization of marketing offers Branch 53% Personal financial management tools 67% Financial planning tools 53% 360 degree view](https://reader034.vdocuments.us/reader034/viewer/2022042300/5ecb098c246606720027ddb8/html5/thumbnails/12.jpg)
Started on a Smartphone
The importance of mobile on-boarding and the cross channel experience
Searching for information
Browsing the internet
Shopping online
Planning a trip
Managing finances
Social networking
Watching an online video
65% 63% 65% 47% 59% 66% 56%
60% 58% 61% 45% 56% 58% 48%
4% 5% 4% 3% 3% 8% 8%
Continued on a PC
Continued on a Tablet
Digital Distribution - Mobile Apps, Contextual Advice & On-Boarding
![Page 13: PowerPoint Presentation · marketing offers 59% Personalization of marketing offers Branch 53% Personal financial management tools 67% Financial planning tools 53% 360 degree view](https://reader034.vdocuments.us/reader034/viewer/2022042300/5ecb098c246606720027ddb8/html5/thumbnails/13.jpg)
![Page 14: PowerPoint Presentation · marketing offers 59% Personalization of marketing offers Branch 53% Personal financial management tools 67% Financial planning tools 53% 360 degree view](https://reader034.vdocuments.us/reader034/viewer/2022042300/5ecb098c246606720027ddb8/html5/thumbnails/14.jpg)
![Page 15: PowerPoint Presentation · marketing offers 59% Personalization of marketing offers Branch 53% Personal financial management tools 67% Financial planning tools 53% 360 degree view](https://reader034.vdocuments.us/reader034/viewer/2022042300/5ecb098c246606720027ddb8/html5/thumbnails/15.jpg)
![Page 16: PowerPoint Presentation · marketing offers 59% Personalization of marketing offers Branch 53% Personal financial management tools 67% Financial planning tools 53% 360 degree view](https://reader034.vdocuments.us/reader034/viewer/2022042300/5ecb098c246606720027ddb8/html5/thumbnails/16.jpg)
![Page 17: PowerPoint Presentation · marketing offers 59% Personalization of marketing offers Branch 53% Personal financial management tools 67% Financial planning tools 53% 360 degree view](https://reader034.vdocuments.us/reader034/viewer/2022042300/5ecb098c246606720027ddb8/html5/thumbnails/17.jpg)
![Page 18: PowerPoint Presentation · marketing offers 59% Personalization of marketing offers Branch 53% Personal financial management tools 67% Financial planning tools 53% 360 degree view](https://reader034.vdocuments.us/reader034/viewer/2022042300/5ecb098c246606720027ddb8/html5/thumbnails/18.jpg)
![Page 19: PowerPoint Presentation · marketing offers 59% Personalization of marketing offers Branch 53% Personal financial management tools 67% Financial planning tools 53% 360 degree view](https://reader034.vdocuments.us/reader034/viewer/2022042300/5ecb098c246606720027ddb8/html5/thumbnails/19.jpg)
![Page 20: PowerPoint Presentation · marketing offers 59% Personalization of marketing offers Branch 53% Personal financial management tools 67% Financial planning tools 53% 360 degree view](https://reader034.vdocuments.us/reader034/viewer/2022042300/5ecb098c246606720027ddb8/html5/thumbnails/20.jpg)
![Page 21: PowerPoint Presentation · marketing offers 59% Personalization of marketing offers Branch 53% Personal financial management tools 67% Financial planning tools 53% 360 degree view](https://reader034.vdocuments.us/reader034/viewer/2022042300/5ecb098c246606720027ddb8/html5/thumbnails/21.jpg)
![Page 22: PowerPoint Presentation · marketing offers 59% Personalization of marketing offers Branch 53% Personal financial management tools 67% Financial planning tools 53% 360 degree view](https://reader034.vdocuments.us/reader034/viewer/2022042300/5ecb098c246606720027ddb8/html5/thumbnails/22.jpg)
![Page 23: PowerPoint Presentation · marketing offers 59% Personalization of marketing offers Branch 53% Personal financial management tools 67% Financial planning tools 53% 360 degree view](https://reader034.vdocuments.us/reader034/viewer/2022042300/5ecb098c246606720027ddb8/html5/thumbnails/23.jpg)
23
![Page 24: PowerPoint Presentation · marketing offers 59% Personalization of marketing offers Branch 53% Personal financial management tools 67% Financial planning tools 53% 360 degree view](https://reader034.vdocuments.us/reader034/viewer/2022042300/5ecb098c246606720027ddb8/html5/thumbnails/24.jpg)
24
![Page 25: PowerPoint Presentation · marketing offers 59% Personalization of marketing offers Branch 53% Personal financial management tools 67% Financial planning tools 53% 360 degree view](https://reader034.vdocuments.us/reader034/viewer/2022042300/5ecb098c246606720027ddb8/html5/thumbnails/25.jpg)
25
![Page 26: PowerPoint Presentation · marketing offers 59% Personalization of marketing offers Branch 53% Personal financial management tools 67% Financial planning tools 53% 360 degree view](https://reader034.vdocuments.us/reader034/viewer/2022042300/5ecb098c246606720027ddb8/html5/thumbnails/26.jpg)
![Page 27: PowerPoint Presentation · marketing offers 59% Personalization of marketing offers Branch 53% Personal financial management tools 67% Financial planning tools 53% 360 degree view](https://reader034.vdocuments.us/reader034/viewer/2022042300/5ecb098c246606720027ddb8/html5/thumbnails/27.jpg)
![Page 28: PowerPoint Presentation · marketing offers 59% Personalization of marketing offers Branch 53% Personal financial management tools 67% Financial planning tools 53% 360 degree view](https://reader034.vdocuments.us/reader034/viewer/2022042300/5ecb098c246606720027ddb8/html5/thumbnails/28.jpg)
![Page 29: PowerPoint Presentation · marketing offers 59% Personalization of marketing offers Branch 53% Personal financial management tools 67% Financial planning tools 53% 360 degree view](https://reader034.vdocuments.us/reader034/viewer/2022042300/5ecb098c246606720027ddb8/html5/thumbnails/29.jpg)
![Page 30: PowerPoint Presentation · marketing offers 59% Personalization of marketing offers Branch 53% Personal financial management tools 67% Financial planning tools 53% 360 degree view](https://reader034.vdocuments.us/reader034/viewer/2022042300/5ecb098c246606720027ddb8/html5/thumbnails/30.jpg)
![Page 31: PowerPoint Presentation · marketing offers 59% Personalization of marketing offers Branch 53% Personal financial management tools 67% Financial planning tools 53% 360 degree view](https://reader034.vdocuments.us/reader034/viewer/2022042300/5ecb098c246606720027ddb8/html5/thumbnails/31.jpg)
![Page 32: PowerPoint Presentation · marketing offers 59% Personalization of marketing offers Branch 53% Personal financial management tools 67% Financial planning tools 53% 360 degree view](https://reader034.vdocuments.us/reader034/viewer/2022042300/5ecb098c246606720027ddb8/html5/thumbnails/32.jpg)
![Page 33: PowerPoint Presentation · marketing offers 59% Personalization of marketing offers Branch 53% Personal financial management tools 67% Financial planning tools 53% 360 degree view](https://reader034.vdocuments.us/reader034/viewer/2022042300/5ecb098c246606720027ddb8/html5/thumbnails/33.jpg)
![Page 34: PowerPoint Presentation · marketing offers 59% Personalization of marketing offers Branch 53% Personal financial management tools 67% Financial planning tools 53% 360 degree view](https://reader034.vdocuments.us/reader034/viewer/2022042300/5ecb098c246606720027ddb8/html5/thumbnails/34.jpg)
![Page 35: PowerPoint Presentation · marketing offers 59% Personalization of marketing offers Branch 53% Personal financial management tools 67% Financial planning tools 53% 360 degree view](https://reader034.vdocuments.us/reader034/viewer/2022042300/5ecb098c246606720027ddb8/html5/thumbnails/35.jpg)
![Page 36: PowerPoint Presentation · marketing offers 59% Personalization of marketing offers Branch 53% Personal financial management tools 67% Financial planning tools 53% 360 degree view](https://reader034.vdocuments.us/reader034/viewer/2022042300/5ecb098c246606720027ddb8/html5/thumbnails/36.jpg)
![Page 37: PowerPoint Presentation · marketing offers 59% Personalization of marketing offers Branch 53% Personal financial management tools 67% Financial planning tools 53% 360 degree view](https://reader034.vdocuments.us/reader034/viewer/2022042300/5ecb098c246606720027ddb8/html5/thumbnails/37.jpg)
![Page 38: PowerPoint Presentation · marketing offers 59% Personalization of marketing offers Branch 53% Personal financial management tools 67% Financial planning tools 53% 360 degree view](https://reader034.vdocuments.us/reader034/viewer/2022042300/5ecb098c246606720027ddb8/html5/thumbnails/38.jpg)
![Page 39: PowerPoint Presentation · marketing offers 59% Personalization of marketing offers Branch 53% Personal financial management tools 67% Financial planning tools 53% 360 degree view](https://reader034.vdocuments.us/reader034/viewer/2022042300/5ecb098c246606720027ddb8/html5/thumbnails/39.jpg)