powering cloud with cisco
TRANSCRIPT
Our Services
7
Infrastructure
Services
Application
Services
Software as a Service (PACS)
Security as a Service
Storage as a Service
Backup as a Service
Virtual Desktop
Data Centre Connectivity
Colocation & Managed Hosting
Virtual Machines
Virtual Private Cloud
Disaster Recovery
Hybrid Cloud
Cisco Connect 2014
8
2013 – Advanced Service Provider
Cisco Partner Summit 2014 – Cloud Provider Partner of the Year 2013
2014
Audit
15
Independent third party auditor
CISCO PAM & SE presence
Annual Recertification
Duration 2 days
Audit Findings
Open action items – closure within 5 days or
concrete action plan
Opportunities for improvement
Two-fold audit
Procedural
Architectural
Audit (1) - PPDI
16
Presales
Lab
Customer presentation
Design
Project management
Service Strategy
Portfolio
Demand
Financial Management
Service Design
Service Catalogue
SLA
Capacity
Availability
Service Continuity
Information Security
Service Transition
Transition planning
Change Management
Release & Deployment
Service Asset & configuration
Validation & Testing
Service Evaluation
Service Knowledge Management
Audit (2) - Operation
17
Operate
• Service Desk
• Request Fulfillment
• Event Mgmt
• Incident Mgmt
• Problem Mgmt
Optimize
• Service Improvement
• Service Measurement
• Service Reporting
Powered Services
18
Audit against specific blueprint/design of CISCO
Rigorous check list with focus on
Service functionality
Service reliability and availability
Service quality
Service security & privacy
All levels of architecture are audited against blueprint
Benefits for us
19
Improved quality, costs reduction, improved effectiveness and efficiency of services.
Optimisation of service delivery across the supply chain
Priorities, demand, resources and costs managed in line with business needs
Organizational agility created through improving quality and reliability
IT services reviewed regularly to ensure they remain aligned with changing business
priorities..
Benefits for our customers
20
Services designed to be both fit for purpose and fit for use
Balanced functionality, cost and performance.
Services designed against CISCO guidelines, best practices and proven blueprints
Services operated securely and reliably, avoiding failures and unexpected disruptions.