power of the platform: andy walker, bmc software
DESCRIPTION
The service management industry has a challenge in deploying, maintaining and extending workflow based environments that consolidate information across all user types, departments and lines of business areas. All too frequently we see an environment today that consists of too many systems, dis-jointed processes and poor collaboration. View this presentaition to learn how BMC ITSM solutions build concepts, such as, extensibility, automation, and collaboration directly into the technology platform to help companies overcome challenges faced by many service management organisations.TRANSCRIPT
Andy Walker BMC Software
The Power of The Platform
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What is a Platform ?
A platform is a group of technologies
that are used as a base upon which
other applications, processes or
technologies are developed.
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From War Rooms and Chaos...
Document management system is down, which
servers do we investigate?
What’s the risk of making a change to
this server?
Per Gartner • It takes on average 14 people to solve a typical problem • 80% of unplanned downtime is caused by change
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Manage capacity from a business
perspective
Understand the business impact events
Diagnose root cause faster
Reduce change risk
Understand true cost of IT services
Prioritize incidents based on
business impact
Plan and design data center
transformations
Ensure compliance
Discovery & Dependency
Mapping
Accurate Inventory and Dependency Relationships are the foundation for effective IT Management
... to Information and Control
Reduce MTTR
Plan and verify
Disaster Recovery
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Software Databases
Hosts Switches/ Routers
Find IT, Manage IT, Optimise IT
Examples: Business Application – Payroll, Expenses, Email, Online Purchasing
Software – Apache web server, Weblogic Server, Oracle Database server, MS Exchange
Application Mapping
Business Application
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Largest Independent Telecommunications Retailer in Europe - 2,377 Stores across 8 European
Countries
Reduced resources needed to maintain CMDB data by 80%
Achieved ROI in 1 year
“ADDM provided us with an instant source of truth. It gave us answers to infrastructure questions we didn’t even know to ask.”
Virgin Media is the UK’s only provider of "quad-play" broadband, TV, mobile phone and home phone services.
ADDM primarily used for discovery of server estate to drive application modelling and population of CMDB. - 4000+ Servers - 500+ Business Applications
"The implementation of ADDM is the first milestone on our strategic roadmap for improving our IT Service Management tooling."
Success Stories
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The Benefits Span IT and Beyond
Service Management - Target actions more effectively - Restore service faster - Minimize change risks and outages
Asset Management - Reduce costs - Prevent audit penalties - Optimize HW and SW
IT Infrastructure and Operations - Improve efficiency - Ensure compliant and secure
operations - Optimize data center assets - Minimize change risks and outages - Guarantee IT service continuity
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The Industrialised IT Service Management Platform
Proven best practices accelerate time to value
Extensible platform for continuous improvement
Service-oriented throughout for business prioritization
Single workflow across applications for easy coordination
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Business Users’ Expectations Have Changed
Instantly collaborate with customers and
employees
Buy a plane ticket with your
phone
Search and combine
information across the web
Access applications
from anywhere to any time
SOCIAL ANALYTICS MOBILE CLOUD
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92% of companies report workers using own devices
44% have a formal “bring your own device” policy
94% expect to have one by mid-2013
The Future is Mobile
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HTML Universal Client
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80% of social media users want to connect with businesses through Facebook
70% of all customer tweets are ignored
IT needs to change the way it connects, shares, collaborates.
The Future is Social
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24/7 NOC ITSM Experts
99.9% Availability Painless Upgrades
Release Automation Single Point of Contact
Monitored by BMC BPPM and TMART
Remedy OnDemand: Managed by BMC Software
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The Force.com Platform
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Today’s businesses need a Platform that ...
… is Configurable and Extensible … offers a wide range of robust
integration capabilities … provides and promotes the use of
Social and Mobile Collaboration … can meet the needs of an On Premise
or Cloud based strategy
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To make IT personal, it has to be: Easy. Predictable. Always on. Invisible.
In short, MyIT.
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Learn more at www.bmc.com