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The Power of Habit in Performance ManagementDesigning Routines to Create Successful Teams

A PRODUCT OF

@7Geese @Fluenciacom & @SpanishDict #PowerOfHabits

Ali Zelek Product Growth Lead

Kendra Moroz Director, Customer Engagement

Eric Bell Coordinator, Customer Success

Eliezer Gonzalez Digital Content Creator

60 MINUTES WITH…

60 MINUTES LEARNING…

What you will leave this webinar knowing (I hope!)

- Able to identify a personal habit that’s detrimental to your personal effectiveness

- How to manage the stress of change and fear successfully

- Steps to take to break newly identified bad habits (and how to maintain the good ones!)

And of course, some other awesome tidbits!

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ASK YOURSELF…

WHAT IS SOMETHING I DO DAY-TO-DAY THAT I BELIEVE IS A GOOD HABIT?

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IN CREATING THIS PRESENTATION, I REALIZED I HAVE THIS HABIT:

Perfectionism

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THIS IS A BAD HABIT.

Perfectionism

It’s commonly understood that perfectionism leads to high quality work, therefore it’s a good habit.

Reasons why it is actually a bad habit:

Silos opportunity for

collaborative feedback,

discouraging multiple

perspectives

Empowers a fear of

failure, rather than a focus

on success and inhibits a

culture of iterative testing

Focuses on nitpicking, not

innovation or possibility.

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BECAUSE… SCIENCE! THE HABIT LOOP AND KEYSTONE HABITS

Let’s further explore why perfectionism is a bad habit …Perfectionism

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Perfectionism is a habit of character. It’s linked to a behaviour.

What makes habits of character different?

- They’re situational.

- To change them, there has to be a willingness to launch (take action)

- They impact the direction of goals, with no guarantee of success

Perfectionism

Habit of Excellence

INSTEAD….

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CHOICE ARCHITECTURE

Choice architecture answers the question, “what’s in it for me?”

It does so through small ‘nudges’ you give via the words you use to frame something.

Perfectionism Excellence

Perfectionism

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RECAP:

1. Habits are part of our everyday. Habits of character are repeated behaviours.

2. These habits are the routines we take that create our identity.

So now, let’s explore what this means in the context of organizational success.

“IT’S JUST THE WAY WE DO THINGS HERE.” FRUSTRATING.

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Champions don’t do extraordinary things, they do ordinary things,

but they do them without thinking, too fast for the other team to react.

They follow the habits they’ve learned.

KEYSTONE HABITS: A DEFINITION

- Tyler Triemstra - Sales @ Newmind Group

Keystone habits can also drive success with OKRs and goal-setting.

Tony Dungy

Former NFL coach,

Indianapolis Colts.

LEARNINGS FROM FOOTBALL

Perfectionism

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You spend time in the morning organizing to ‘get ready to start your day’ or struggle to find a file ‘you know is here somewhere.’

Your focus is sharpened due to an improved personal effectiveness to jump right into what matters, not procrastinating.

RECAP: Keystone habits are behaviour-based habits that take the day-to-day and link it back to core values.

An individual habit: A clean desk/desktop.

And one small keystone habit win that everyone can benefit from: personal effectiveness

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THE HABIT L P!

Think back to the perfectionism example…

Let’s recreate how this habit came to be so we can learn how to not let it happen again. Perfectionism

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When __________________________ (cue),

I will _______________________________________ (routine),

because it provides me with _________________________________________ (reward).

(perfectionism)

I create a webinar presentation

focus on benefits of feedback, not the fear of failure

a collaborative experience and innovative presentation

CHANGE THE ROUTINE

Excellence

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CRAVING TO

PLEASE

CUSTOMERS

ROUTINE

REWARDCUE

Learnings from Starbucks: The LATTE

CHANGE THE ROUTINE WHY THIS WORKS: THE CUE AND REWARD ARE UNTOUCHED.

When __________________________

I will _______________________________________

because it provides me with _________________________________________

(perfectionism)

I create a webinar presentation

focus on benefits of feedback, not the fear of failure

a collaborative experience and innovative presentation

Excellence

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WILLPOWER

Aligned goals and a supportive environment provide a foundation to effortlessly apply willpower. This is the most important part of adopting new habits.

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THEIR STORYHow the power habits resonates with the Fluencia team

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THE STRESS F CHANGE HOW TO BREAK THE OLD AND INTRODUCE THE NEW! (THANKS, CHANGE MANAGEMENT!)

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UNFREEZING BREAK THE STATUS QUO!

Establish a sense of urgency

Have Change Leaders behind your cause

Create a transformational vision and strategy and

commit it to paper

Pst! Remember you can also utilize core values to make that commitment!

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TRANSITIONING CHAT ABOUT CHANGE - WHAT’S THE HARM?

Communicate your

vision with everyone

who may have a stake. (Set organizational goals that communicate

this vision via outcomes!)

Empower action one

step at a time. Use the

power of a conversation. (for example you can have a 1-on-1!)

Celebrate small wins as

often as possible.

(Recognition!)

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Our top-secret not so secret habit to good habits is getting to know the person behind the screen. Here’s some fun tidbits about our team that came from our Lunch and Learn habit.

(the topic was ‘quirky facts about the team’).

REFREEZING ALL SYSTEMS GO! CAPTURE NEW CHANGE IN YOUR CULTURE.

I spent about 9 months working wayyyyyy up north in BC doing forestry work where I commuted to and from work via helicopter every day.

But before I decided to go back to school for computer science, I almost moved out to NYC to do photography.

I have no allergies, except that menthol makes me sneeze.

I haven’t been to a doctor or a walk-in clinic in about 13 years.

I can find the bright side of anything in 30 seconds or less.

I’m a big fan of anime.

Culture plays the biggest role in whether the introduction of a new habit is successful.

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WHEN CHANGING HABITS, KEEP IN MIND…

Perfectionism

Habit of Excellence

INSTEAD….

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Don’t make more than one keystone habit change at once. Don’t overwhelm yourself!

Commit your plan to paper - including potential obstacles you’ll face. A goal not written is only a wish.

Document any and all progress. Don’t quit when the going gets tough.

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I’M READY!

… how do I make sure my new habit of excellence

overrides by bad, perfectionism habit?

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KNOWING WHEN YOU’VE CONQUERED A LESSON FROM FOOTBALL

____________ is not a sometime thing; it’s an all the time thing. You

don’t ____ once in a while; you don’t do things right once in a

while; you do them right all the time. ___________ is a habit.Vince Lombardi

Former Coach of The Green Bay Packers in the 1960s.

Winning

Winning

win

If you can confidently repeat this quote, replacing the blanks with your own

keystone habit, you’re on track.

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____________ is not a sometime thing; it’s an all the time thing. You

don’t ______ once in a while; you don’t do things right once in a

while; you do them right all the time. ___________ is a habit.

Excellence

excel

Excellence

QUESTI NS

A recorded version of this Webinar will be available via e-mailed in the next 24 hours.

WEBINARS

WE ARE WHAT WE REPEATEDLY DO. EXCELLENCE, THEN, IS NOT AN ACT BUT A HABIT. ARISTOTLE

JOIN US, THURSDAY JULY 9TH

WE WILL DISCUSS - Creating a GREAT objective - The ins-and-outs and right questions to ask when quarterly planning.

(Watch out for a follow-up registration link in your email!)

WEBINARS