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Organised by:

www.ibexindia.com

IBEX INDIA 2011

India’s first comprehensive international trade fair and seminar on banking technology, equipment & services

INTERNATIONAL BANKING EXPO 20111-3 DECEMBER 2011, WORLD TRADE CENTER, CUFFE PARADE, MUMBAI, INDIA

POST SHOWREPORT

IBEX INDIA 2011 - the First International Exhibition

and Seminar on Banking Technology, Equipment and

Service was successfully held from 01- 03 December

2011 at World Trade Centre, Mumbai, India.

IBEX INDIA 2011 was organised by PDA Trade Fairs

(PDATF) in association with Banking Frontiers who

were the Conference Producer and Media Partners. IBEX INDIA was supported and endorsed by the

Nationalized Banks, Private Banks and financial

Institutions in India

PREAMBLE

Asian Professional Security Printing and Security Association Minting Corporation (APSA) of IndiaBank of Baroda Syndicate BankCentral Bank of India Syndicate BankCorporation Bank UCO BankDena Bank Union Bank of IndiaIndian Bank Vijaya BankPunjab National Bank Yes Bank

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IBEX INDIA 2011


Exhibitor from across the world showcased equipments, services and solutions for Cash Management

& Optimization Services, Network Management, Total Infrastructure Services, CRM at the ATM,

Cash Replenishment and CIT Management, Cloud Services, Broadband Satellite Systems, Mobile Satellite

Systems and Terminals, Banknote Production, Cash Processing Solutions ,High Security Paper, Identity

Systems, Banknote Security, Banknote Processing, Direct Card Printer, Retransfer Card Printer, Office System

Products, Imaging Form Processing/ICR Technologies, Currency Handling Equipment, Security Equipment,

Storage Systems, Transaction Terminals, Wireless Payphones, OEM & ODM Services, Electronic Voucher

Distribution,3G/2G Wireless Products, Asset Management System, Document Tracking System, Records

Tracking System, Currency Technology, ATMs and Cash deposit Systems, Banking Transaction Terminals,

Automated Teller Safe, Total Implementation Services, Managed Services, ATM Outsourcing, Cash

Processing Solutions Coin Processing Solutions, Cash Deposit Solutions, Currency Processing Center, Currency

sorter, Currency Counter, Banknote Bundling Machine, Banknote Strapping Machine, Currency Validator,

OEM spare parts

EXHIBITION

OBJECTIVE OF THE SHOWThe principle objective of IBEX INDIA 2011 was to provide a platform to bring together the banking industry to

enable interaction between technology vendors/service providers of all banking and bank related services from

around the world with Banking Technology, Banking & Financial Service associated industry professionals. Also,

to help catalyze the up gradation process in banking and help banks offer seamless, efficient banking experience

to the consumer.


IBEX INDIA 2011


The IBEX INDIA 2011 was steered by a specially constituted National Advisory Council consisting of

eminent banking experts and authorities to guide and lead this exclusive event. The NAC was headed

by Shri. M Madhukar, Former Chairman and Managing Director, United Bank of India and consisted

of the following members:

NATIONAL ADVISORY COUNCIL


Shri . Arun Kaul Shri. A. P. Hota Chairman and Managing Director, UCO Bank Managing Director and Chief Executive Officer,

National Payments Corporation of IndiaShri . M V NairChairman and Managing Director, Shri . Loney AntonyUnion Bank of India Managing Director, Prizm Payments Pvt. Ltd.

Shri. D. L. Rawal Shri. Sunil V. NairFormer Chairman and Managing Director, Managing Director, Euronet Services Pvt. Ltd. India

Dena Bank Dr.Ashok JhunjhunwalaProfessor, Indian Institute of Technology ChennaiShri. S. Shridhar

Former Chairman and Managing Director, Shri. Stanley JohnsonCentral Bank of India President, Managed Services,

Shri. Suresh N. Pai AGS Transact Technologies Ltd.Advisor, IndusInd Bank

Shri. Anil Dhawan President, Shri. Umesh Jain President, Asian Professional Security AssociationSr. President and Chief Information Officer,

Yes Bank

SEMINARThe IBEX INDIA 2011 Seminar was organised in association with Banking Frontiers is the premium magazine

for Banking and Financial sector.

The forum included over 50 speakers (both National & International) and more than 150 delegates

participating, to deliberate on the overall theme of the Seminar “TECHNO BANKING- THE NEW RELAMS”.

The first day of the Seminar plenary was dedicated to the financial inclusion and subjects like Scaling

for Growth: Building New Operating Models, Adhaar based Delivery .The ensuing panel discussions

highlighted the in trend banking technology viz. Alternate Channels Migration - From Transactions

to Relationships, Panel on White label ATMs - Opportunities & Challenges and Panel on Mobile Banking:

Best Practices.

The second day of the Seminar began with a key note address by the Deputy Governor of Reserve bank

of India on Innovative Approaches: Taking Banking to the Unbanked subsequently panel discussions

emphasizing the role of technology in banking New Technology Concepts that will change the Banking

IT Ecosystem Electronic Payments - The Next Generation: Moving Forward Creating a Bridge between

Social Media and Banking.

On the second day i.e. the 2nd of December, an Exclusive Security Conclave was organized concurrently

to the Seminar highlighting the importance of security in banking. The event had participation from

banks and security related institutions emphasizing the need and importance of security in banks to day.

IBEX INDIA 2011


Inauguration

Speech by Shri. Madhukar, Chairman, IBEX INDIA National Advisory Committe

Plenary Session

Scaling for Growth: Building New Operating Models

Speaker: Smt. Usha Thorat, Director, Centre for Advanced Financial Research & Learning

Adhaar based Delivery

Speaker: Shri M.V. Tanksale, CMD, Central Bank of India

Innovative Approaches: Taking Banking to the Unbanked

Key note Address by Speaker Shri. H.R.Khan,Deputy Governor, Reserve Bank of India

Presenters:

Shri R. Sri Kumar, Vigilance Commissioner, Central Vigilance Commission on Social

Transformation through Financial Inclusion

Shri Ajay Desai, EVP & CFO, Yes Bank

Shri. A.P. Hota, MD & CEO, NPCI

Shri Allen C A Pereira, Director & Member Secy–NIBM

Panel Discussions

Panel Discussion on Alternate Channels Migration - From Transactions to Relationships

Has the flowering of E-commerce encouraged customers to buy banking & financial products online?

Is there a paradigm shift in the application of alternate channels?

Earlier alternate channels were for transactions and branches were for selling.

The role of alternative channels is changing from pure transaction to selling as well. To prevent mis-selling

and to ensure customer satisfaction, banks have to carefully orchestrate their channels to engage with

customers to offer them the most relevant products that lead to customer satisfaction and bank

profitability. This surely calls for a lot of efforts, innovation, technology upgradation, customer feedback,

testing, etc

Moderator: Shri. Suresh N Pai, Advisor, IndusInd Bank

Panelists:

Shri. Sanjeev Patel, EVP, HDFC Bank

Shri. Anand Gupta, Head - Alternate Channels, Dhanlaxmi Bank

Shri. Lalit Sinha, General Manager - Alternate Channels & New Initiatives, Union Bank of India

Shri. Ajay Vyas, DGM, Central Bank of India

Shri V. Babu, Nodal Officer, Cash Tree ATM Network

Panel Discussion on White label ATM’s – Opportunities and Challenges

Innovative approaches are the need of the hour to tackle India's extremely low ATM penetration. Given the

low returns on ATM investments in remote locations, and the lack of infrastructure, can white label ATMs

offer a practical and viable solution?

White label ATM solutions need to be customized for the Indian scenario to account for fake currency,

financial illiteracy, brand misperceptions, delays in customer complaint resolution, etc. Can risk management

and business growth be managed judiciously?

SEMINAR SNAPSHOTS


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IBEX INDIA 2011



Moderator: Manoj Agrawal, Group Editor, Banking Frontiers

Panelists:

Shri Loney Antony, CEO, Prizm Payments

Shri Stanley Johnson, President – Managed Services, AGS Transact

Mr. Fernando Mitidieri, GM, Perto S/A

Shri Nitin Chittal, VP, Axis Bank

Shri Pushpinder Singh, GM, Bank of India

Shri. Sudip Kumar, President, TCBIL

Panel Discussion on Mobile Banking: Best Practices

Mobile banking has been successful in only a few countries such as South Africa, Philippines, etc. India too

offers a huge potential provided the mobile banking solution matches the needs and covers the risk factors.

How can Indian Banks devise innovative and low cost solutions that meet the needs of payer and payee?

Moderator : Dr. Ashok Jhunjhunwala, Professor, Indian Institute of Technology, Madras

Panelists :

Shri M Balakrishnan, COO, NPCI (Invited)

Shri Nitin Chittal,VP – Direct Banking, Axis Bank

Shri B.R. Bhat, GM - IT, Corporation Bank

Shri Sameer Ratolikar, CISO, Bank of India

Smt. Bama Suresh ,Consultant Technology Support Group, IDBI Intech Ltd.

Shri T.V. Reddy, DGM - IT, State Bank of India

Panel Discussion on New Technology Concepts that will change the Banking IT Ecosystem

The Banking sector faces continuous transformation due to evolution of the ecosystem and advancement of

technology. SOA promises to simplify the complexity. Cloud offers hope to improve availability and

reliability. HTML5 promises to enhance user experience. Tablets and smart phones may change the

waycustomers do banking. Mobile POS terminals promise to widen the net of merchants. How can Indian

banks harness evolving technologies for better customer service?

Moderator: V. K. Ramani, Advisor - Information Technology, Janalakshmi Financial Services

Panelists :

Shri Amarjit Singh Bhatia, Sr VP, Accura Infotech P Ltd.

Shri Kiran Sangoram, Director – Sales, Hughes Comm.India Ltd.

Shri Rakesh Sinha, Director-BFSI, Microsoft

Shri D G Kurlawala, CEO, Abhyudaya Bank

Shri Vijay Chugh, CGM, Reserve Bank of India

Panel Discussion on Electronic Payments - The Next Generation: Moving Forward

There are a plethora of payment systems available, E-Remittances, electronic wallets for kids, mobile

wallets etc.

How can payments be improved?

How can payments security be improved?

Can banks effectively prevent money laundering?

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IBEX INDIA 2011



Moderator: Shri. Vijay Chugh, Chief General Manager, RBI

Panelists:

Shri. Maneesh Bhaya, Head Service Delivery, HSBC

Shri. Arun Tiwari, Head of Indian Subcontinent, SWIFT

Shri. Naveen Surya, MD, Itz Cash

Panel Discussion on Creating a Bridge between Social Media and Banking

Social media is slowly but surely entering main stream business.

Can banks leverage social media in Brand building, customer segmentation, customer enrollment, product

trials, etc?

What are the opportunities?

What are the challenges?

Moderator: Shri. Umesh Jain, Chief Information Officer (CIO), YES Bank

Panelists:

Dr. Ram Sangapure, General Manager, Retail Banking Department, Central Bank of India

Shri. P. A. Kalyansundar, Ex-GM, Bank of India

Shri. Karthi Marshan, Head, Group Marketing, Kotak Bank

Shri Suresh Sethi, Corp Consultant

EXCLUSIVE SECURITY CONCLAVEKeynote Address on Preparing for the Unknown-Securing Banks & Institutions against evolving threats.

Speaker: Shri Javed Ahmed, Commissioner of Police, Navi Mumbai

Special Address:

Shri A R Joshi, Dy Director, ARAI

Shri D E Byramjee, Godrej Security Solutions

Panel Discussion on Evolving Strategies for Evolving Threats for Bank security.

Importance, role and perception of Physical security products

Importance of standards

Importance of accredited laboratories for enforcement of these standards

Improved technology to face evolving threats

Importance of upgradation.

How far can banks go to bring unpredictability into their approach to foil security breaches?

Warning Intruders

What challenges do banks face in preparing for the unknown?

Moderator:

Panelists:

Capt. L K Singh, AGM, Bank of India

Shri A R Joshi, Dy Director, ARAI

Capt. Rajaram, Union Bank of India

Shri P.V. Raveendran, GM, Central Bank of India

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IBEX INDIA 2011



Panel Discussion on Enhancing Security Measurements to Focus on Threats to Banks and Other

Assets and at the same time enhance customer service to provide a balanced process.

Risk assessment and management at ATM’s or other assets

Managing Insider threat

Staff Access to Critical Areas

Managing risks from cash management vendors Security at Branches and Security at Corporate offices

Fire

Security from Fire especially for Corporate offices as it can cause heavy damage to life , data and

property

Importance of a lower response time and graphical displays in case of fire detection by the Fire detection

system

Different types of detectors especially Laser detector for Data Rooms/ clean room application and beam

detectors for Common Halls Surveillance

CCTV acts at a deterrence in branches against pilferage and dacoity / loot

IP CCTV today enables remote viewing thus enabling faster responses and protection

IP CCTV provides detection and recognizing abilities if integrated with Access Control Systems at

Corporate offices

IP CCTV integrated with Intrusion Alarm Systems provide Alarm Management systems for the bank thus

enhancing their security levels Intrusion Alarm System

24 x 7 Application for Highly sensitive areas such as vault rooms and strong rooms

System to be Immune to false Alarms

Importance of correct Configuration and Choice of detectors

Integration with CCTV and Central monitoring stations over phone line

Moderator: Capt Percy Jokhi

Panelists:

Shri Pushkar Gokhale, Godrej Security Solutions

Shri Kannan, AGM & CSO, Central Bank of India

Shri Prasenjeet Bhattacharya, Business Head - Security & Mobility, Panasonic

Col. Rohit Shukla, CSO, IDBI Bank

PRESENTATIONSCash Processing Management – De La Rue solution for Cash Processing Centers

Presenter: Mr. Serge Caminada, Global Cash Processing Management Director, De La Rue

Presentation Overview:

‘On Demand’ Pricing Model

Collaborative Approach

Complete Package

Technological Innovation

Financial Certainty

Expertise of establishing of Currency Processing Centers

Operation of Currency Processing Centers as revenue and profit generating centers.

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IBEX INDIA 2011



The nuance of banking and financial networks in today’s context

Presenter: Mr. Praveen Sharma, Director – Technical Marketing, Gilat Satellite Networks

Presentation Overview:

It is a unanimously accepted fact that development/growth of any nation is a function of the strength of its

banking ecosystem. With rapid proliferation of Information Technology in banking and financial domain with

thrust on Rural coverage and financial inclusion it has become imperative that the technology adopted in

banking networks should be able to withstand the remote and rural environment. In urban areas also the

criticality of the networks mandates appropriate back-up and redundancies to ensure high level of uptime. In

my presentation, I will be trying to cover the nuance of banking and financial networks in today’s context

and the technologies in our product stable which can address these nuances.

Sorters and what they are

Presenter: Mr. Thanos Katsoulas CEO of Julong- Associate Partners of Methodex Systems Ltd. (India)

Key features of fitness sorters and what to avoid

Description of detectors

Selection of the proper hardware for an efficient and cost effective solution and reasons why

What Julong offers to the customer?

March 2001 RBI circular’s influence in the Indian market

Strategic alliance with Methodex Systems Ltd. in India

Toshiba’s banking solutions

Presenter: Mr. Masanori Taniguchi, Manager, Postal & Banknote Automation Systems, Toshiba

Corporation

Toshiba’s banking solutions dates back to the 1960’s making Toshiba one of the first companies to

manufacture and install sorting technology to Central Banks. Print Works and Commercial organizations.

Toshiba believes that our advanced technologies of fitness, authentication decisions and processing of mixed

media in a single pass provide significant benefits for productivity improvement. Now, Toshiba has broad

product lineup from table-top sorter to high-speed processing machine to propose the best solution in

accordance with customer’s various preference.

DELEGATESThe industry unanimously accepted & rated the seminar extremely successful. The delegates & participants

were one in expressing that the forum was enriching with the diversity of the topics and the quality of the

contributions. Over 200 delegates attended the seminar over a period of 2 days and actively participated in

the deliberations

2%4%

4%3%6%2%

2%

6%

2%

10%

4%

7%

48%

Profile wise Representation of the Delegates at the Seminar

Application, Process and

Solutions Development

Transaction Banking

Information System

IT

Account Management

Network Management

Operations

Asset & Investment

Management

Risk Management

Compliance Department

System Development

Security

Others

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IBEX INDIA 2011



IBEX INDIA 2011 was the only exhibition of its kind for the banking sector in India for the year 2011.

The inaugural function was graced by the Chairman and Managing Director of Central Bank of India

Shri. M V Tanksale, which was followed by the messages sent by dignitaries.

The second day of IBEX INDIA 2011 Seminar was graced by the Deputy Governor of Reserve Bank of

India Shri. H R Khan ,delivered the keynote address Innovative Approaches: Taking Banking to the

Unbanked.

IBEX INDIA 2011 had major participation from all the banks in India, financial institutions and

associations of banking and financial services.

IBEX INDIA 2011 was visited by all the key personnel from the Reserve Bank of India Nationalised

Banks, Private & Foreign Banks, Cooperative Banks ,leading financial institutes and Associations related

to Banking and Finance.

Event Partner for IBEX INDIA 2011 was Accura Infotech, representing Diebold and NCR Corp. leading

corporations in ATM technology.

The IBEX INDIA 2011 Exclusive Security Conclave organised concurrently to the IBEX INDIA Seminar

with Godrej Security Solutions (Godrej and Boyce) as the Conclave partner highlighting the importance of

security for banks.

HIGHLIGHTS OF IBEX INDIA 2011

ASSOCIATES OF IBEX INDIA 2011The Exhibition & Seminar were supported by number of leading Banking Infrastructure Providers Systems &

Equipment Suppliers, Services Providers and the like.

The list of Associates is given below:

Accura Infotech : Event Partner

Delarue : Forum / B2B Meeting Associate

Godrej Security Solutions : Exclusive Security Conclave Partner

MEDIA ASSOCIATES Banking Frontiers

Trade India.com

Trade4India.com

Businessvibes.com

IBEX INDIA 2011



Accura Infotech Pvt. Ltd. Gilat Satellite Networks India Perto India (Pvt) Ltd.

Diebold Systems Pvt. Ltd. (P) Ltd. Precision Infomatic (M) Pvt. Ltd.

NCR Corporation Hughes Communications TES Packaging Pvt. Ltd.

AGS Transact Technologies Ltd. India Ltd. Hitachi-Omron

Wincor Nixdorf India Godrej Security Solutions Ltd. WeP Peripherals Ltd.

Private Limited Intellvisions Software Ltd. Zhejiang FangTai Electric Co.Ltd.

Allied Electricals KMI Business Technologies Securus Record Management

Bartronics India Ltd. Pvt. Ltd.

Chandrika Corporation Linkwell Telesystems (P) Ltd.

De La Rue Cash Processing Lipi Data Systems Ltd.

Solutions Methodex Systems Ltd.

Ecartes Technology Pvt. Ltd. Liaoning Julong Financial

FI Desighn & Development Equipment Corp

Pvt. Ltd. Mudrakshi Hytech India

Giesecke & Devrient India Pvt. Ltd.

Pvt. Ltd. Toshiba Corporation

LIST OF EXHIBITORS

EXHIBITOR FEEDBACK“At the outset I would like to thank PDA trade fairs to come up with the idea of getting all the BFSI

technology providers under one roof to exhibit their innovative and cutting edge technologies in this

segment. I am glad to be one of the exhibitor at IBEX 2011. I strongly believe that the fair has

significantly contributed to showcase the company’s products and services to our prospective

clients. Keep it up”

Mr. Bhavanarayana, Manager, Bartronics India Ltd.

“Good for a first of its kind”

Mr. Arun Ponniah, AGM Business Development, FI Design & Development Pvt. Ltd.

“We are happy with our decision to take part in IBEX 2011. It was the perfect opportunity for us to

showcase our comprehensive range of Sorters & Security Equipment directly to the professional

visitors. Overwhelmingly positive feedback that we received was tremendously pleasing”

Ms Shilpi Singh, Product Manager, Methodex Systems Ltd.

“Was a great privilege to participate in the first IBEX and would like to congratulate the PDA for the

courage to innovate this unique event in India. I would also like to congratulate the quality of visitors,

were wonderful people”

Mr. Roberto Baur, Director, Perto India [Pvt] Ltd.

“Miles to go before we can say anything positive about the show”

Mr. R .Guru Prakash, General Manager, Precision Infomatic (M) Pvt. Ltd.

“The Exhibition arrangement where excellent, the organizers went a mile ahead to get as much

visitors as possible and also shared the Visitors list with the exhibitors”

Mr. Girish A Palkar, Territory Manager, Linkwell Telesystems Pvt Ltd.

IBEX INDIA 2011



“The exhibition was a huge success and the desired objective of coverage and awareness was

achieved as the visitors were mostly decision makers.

Mr. Daniel V Tribhuvan, National Sales Manager, KMI Technologies Pvt Ltd.

“It had been a great experience for us and I thank IBEX India for giving us such a wonderful platform

where we are able to showcase our new ID Card Printers range. There had been a lot of visitors from

Banking sector and we had a good response on our products."

Mr. Somnath Roy, Asst. Manager Marketing, WeP Peripherals Limited

EXHIBITOR OPINIONOverall rating of IBEX INDIA Exhibition

35

30

25

20

15

10

5

0Excellent Very Good Good Satisfactory Poor

50

45

40

35

30

25

20

15

10

5


Overall rating of IBEX INDIA Seminar

IBEX INDIA 2011



Quality & Number of Visitors

35

30

25

20

15

10

5


Participation at IBEX INDIA 2013

100

90

80

70

60

50

40

30

20

10

0

Yes No Undecided

IBEX INDIA 2011



VISITORS’ ANALYSISVisitor Profile

Nationalised Banks

Private & Foregin Banks

Co-operative Banks

Reserve Bank of India

Associations

Regulatory Bodies

IT/ITES

BFSI

Banking Technologies

Banking Automation

Security

Insurance

Telecom

Auditing & Consulting

Forex Services

Academia

Media

Others

4%2%1%

2%

4%

2%

4%

5%

7%

5%

6%

7%10%

29%

1%1%

1%

10%

Visitors Classification on Designation

CTO

CIO

CMO

CSO

Asst. Manager / Deputy Manager

CISO

Senior Officers

Head of the Department

DGMCMD / CEO / MD

Director

President

VP

AVP

CGM

Chief Manager

General Manager

Senior Manager

Manager

2% 3% 2%3%

3%

5%

6%

10%

7%

11%12%

2%

3%1%

2%

11%

3%

9%

5%

IBEX INDIA 2011



9%Visitors-Product of Interest

Point of Sale Terminals

Security Devices

Core Banking Systems

Business Continuity and Disater Recovery

RFID Technology

Banking Equipments

Smart Cards

Others

Alarms & CCTV

ATMs

Automated Kiosks

Cash Processing Solutions

Banking and Financial Software

BPO / KPO Services

Biometrics

Payment Devices

14%

5%

14%

8%2%3%4%5%

9%

8%

1%

10%

2%

9%

1%

www.ibexindia.com

For Further Details Contact:PDA Trade Fairs, A division of Pradeep Deviah & Associates Pvt. Ltd., ‘PDA House’, No. 32/2, Spencer Road, Frazer Tow, Bangalore - 560 005, India. Tel: +91-80-4250 5000Email: [email protected] Website: www.pdatradefairs.com

Organised by:

SECURITY PRINTING AND MINTING

CORPORATION OF INDIA LIMITED

Supported & Endorsed by: Conference Producer and Media Partner:

Security Conclave Partner:

E-media Partners:

B2B Meeting Lounge Associate:

post show report ibex india 2011 - pda trade fairs · · 2015-02-26bank of baroda syndicate bank...

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