portfolio responding to usability issues mary chant, certified usability analyst
TRANSCRIPT
PORTFOLIO
Responding to Usability IssuesMary Chant, Certified Usability Analyst
ProcessIssueHow to add user centered design (UCD) to the development process?
ResponseEvangelize/Advocate
Visualize
Create a Road Map
PresentationIssueHow to inform stakeholders about research and best practices?
Response
Create a presentation
Build an intranet site
ResearchIssueHow to define users/user roles?Response
Gather data/ask questionsSurveysInterviewsObservationsKnowledge BasePersonae
IssueHow to justify a user interface design project?Response
Write a Business Case
IssueHow to document user interface requirements?Response
Validate requirements with product management, business analysts, and end usersWrite a Definition/UI Requirements Doc
WorkflowIssueHow to identify and communicate the workflow for a complex and/or high risk task?
SolutionCreate an activity diagram
Validate scenario(s)
Write a use case
DesignIssueHow to design a consistent interface?Response
Adhere to UI StandardsUse and reuse UI patterns when possible
IssueHow to design an efficient interface for a critical recurring activity?Response
Review current design (if applicable)Research Best PracticesCreate a prototypeTestRefine prototypeTest againSubmit for approvalDeliver prototype and functional spec
TestingIssueHow to explore the usability of existing interfaces and new designs?
ResponseIdentify high-risk features
Create test plan
Create test script
Perform testing
Report results
Make recommendations
ReviewIssueHow to offer helpful, high-level advice on short notice?
Response
Outline Issues/Questions/Suggestions
Submit UI Review