portfolio of evidence annexure b: workplace guide · learner should have completed all the evidence...

Workplace Guide version 2016-10 © MGT Training Solutions

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COMPLETE USING A BLACK PEN

Don’t use pencils / correctional fluid

WORKPLACE GUIDE

Skills Programme: Culture Site Guide

NQF L4 Credits 34

TG/CULTSITEGD/4/0031

PORTFOLIO OF EVIDENCE

ANNEXURE B: Workplace Guide

Learner Name

ID Number

COACH /

MENTOR


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LOG REPORT .............................................................................................................................. 3

TABLE OF ICONS ...................................................................................................................... 10

INTRODUCTION ....................................................................................................................... 11

TASK 1: INTERVIEW A LOCAL 1 ............................................................................................... 15

TASK 2: INTERVIEW A LOCAL 2 ............................................................................................... 22

TASK 3: VISIT A TOURIST INFORMATION CENTRE .................................................................. 29

TASK 4: COMPILE A CULTURAL HERITAGE AREA FOOTPRINT ............................................. 36

TASK 5: RESEARCH A PROMINENT SITE ................................................................................. 46

TASK 6: INTERVIEW ANY PERSON IN A MANAGERIAL POSITION ........................................ 76

TASK 7: MEETING WITH THE SITE GUIDE / PROVINCIAL GUIDE / *EDUCATOR ................... 85

TASK 8: PARTICIPATE IN GUIDED TOURS ON SITE ................................................................. 94

TASK 9: INTERVIEW LOCALS 3 .............................................................................................. 100

TASK 10: PLAN AND DESIGN A STANDARD TOUR .............................................................. 110

TASK 11: PRESENT A WALKING TOUR ON A PROMINENT SITE ........................................... 132


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LOG REPORT

You should have done

the following Evidence / task requirements that were

completed (Check in your Workplace Guide and tick box)

Date /s of practical

Hours / minutes

spent

Learner Signature

Learner comments / feedback / reasons for incomplete evidence

TASK 1:

INTERVIEW WITH

A LOCAL 1

Gathered indigenous knowledge and information about another culture?

Applied respectful conduct when conducting the interview

FEEDBACK 1: Interviewee: Completed, Signature & Date

Photo of yourself and interviewee Handwritten notes taken during the

interview. Typed Report 1 (minimum of 700

words / two pages). Included a description of at least 10 of the topics

TASK 2:

INTERVIEW WITH

LOCAL 2

Gained understanding of the practices and respectful conduct required that is applicable to another religion

Applied respectful conduct when conducting the interview

FEEDBACK2: Interviewee: Completed, signature and date

Photo of yourself and interviewee Handwritten notes taken during the

interview. Typed Report 2 (minimum of 350

words / one page)

TASK3: VISIT AN

INFORMATION

CENTRE

Collected information about sites and other attractions, accommodation, restaurants, etc. of the local area

Rated Client Care

FEEDBACK3: Information officer: Completed, signature and date

LEARNER FEEDBACK 3: rated customer care, signed & date

Collected brochures/info


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You should have done the following

Evidence / task requirements that were completed (Check in your Workplace Guide and tick box)


Hours / minutes

spent

Learner Signature


TASK 4: COMPILE A CULTURAL

HERITAGE AREA FOOTPRINT

Identified sites pertaining to different guiding categories.

Identified the type of Cultural sites in the area.

Compiled a Cultural heritage area footprint (map)

TABLE 4.1 completed TABLE 4.3 completed MAP 4.4 hand drawn map of

sites attached. QUESTIONS 4.5

TASK 5: RESERCH A PROMI-NENT

SITE

Prepared the draft Site Inventory Report

Drew up a research plan of the prominent tourist site

Contacted the relevant people and made appointments

Took photos Verified information

on draft Site Inventory Report

Notated new information (as per Site Inventory Report)

Collected brochures, booklets, maps, etc.

List of all research Resources used

Draft Site Inventory Report (internet research and corrected on site)

Additional handwritten notes taken on site (e.g. corrections on draft Site Inventory Report).

Research tour map Brochures, booklet samples SITE INVENTORY REPORT* TABLE 5.1: RISK ASSESSMENT

FORM* TABLE 5.2: LEGISLATIVE

FRAMEWORK * TABLE 5.3: TOURIST VALUE OF

THE SITE *


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Evidence / task requirements that were completed (Check in your Workplace Guide and tick

box)


Hours / minutes

spent

Learner Signature


TASK 6: INTERVIEW ANY

PERSON IN A MANAGEMENT

POSITION

Found out about the following (as applicable to the specific site) by means of questioning / interviewing Site Manager / Curator / Supervisor: - Health and Safety policy

and procedure - Emergency plans - Crowd control measures - Incidents that occurred /

Incident reporting - Site Specific procedure

(e.g. payment, permission required, local rules)

- Common complaints and issues with customers

- Complaints procedures - Legislation and special

regulations Verified the completed

Risk Assessment Form (identified hazards)

Verified the completed Legislation Framework

Collected relevant documents (as available) pertaining to the above

Site Manager / Curator / Supervisor checked, signed and dated the following: TABLE 5.1: RISK

ASSESSMENT FORM SIGN TABLE 5.2: LEGISLATIVE

FRAMEWORK SIGN TABLE 5.3: TOURIST VALUE

OF THE SITE SIGN Documents included

according to Documents 6.1 list

INTERVIEW 6.1 completed by means of interview.

FEEDBACK 6: SITE MANAGER / CURATOR / SUPERVISOR completed, signed and dated


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box)


Hours / minutes

spent

Learner Signature


TASK 7 MEETINGWITH

THE SITE GUIDE / PROVINCIAL

GUIDE CONDUCT-ING TOURS ON SITE

Identified the protocol and code of conduct on site

Researched specific needs and expectations of customers on the site

INTERVIEW 7.1 Questions Completed for Guide / Educator 1 by means of interview

FORM 7: Guide 1 completed, signed, dated by guide

Photo of Guide 1

TASK 8: OBSERVE GUIDE

CONDUCT-ING TOUR ON SITE 3

Observed Site / Provincial Guide on site

Completed Observation Checklists

Checklist 8 for Guide 1 Video Recordings (where

applicable)

TASK 9: INTER-VIEW LOCALS

X 12

Recorded different viewpoints of the prominent site you have selected

Determined Tourist Value

Used to prepare presentation for Skype Interview II

Completed Interviews 1-12


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box)


Hours / minutes

spent

Learner Signature


TASK 10: PLAN AND DESIGN A

GUIDING ACTVITY

Designed a 60-minute Standard Tour of the Site (Highlights) according to the Site Inventory Report

Planned and prepared all logistical arrangements (including marketing material sent to participants)

Prepared and practiced presentation.

Itinerary & map Evaluation form 10 Checklist 10 Tour briefing 10 Written presentation Table 10.6 Table 10.7 Leaflet (advertisement)

TASK 11: PRESENT YOUR TOUR ON THE

SITE

Presenting your tour on site (60 minutes ) to an actual group

(Should be video recorded by someone)

Completing Self-evaluation on performance

Receiving Feedback from Tour Participants

TEMPLATE 11: Tourist Profile

EVALUATION CHECKLIST 11: Video operator

FEEDBACK FORM 11: participants (1-5)

CHECKLIST 11.1: Level of achievement

SELF-EVALUATION OF THE TOUR 11

Behavioural Observation Checklist 11: Self-evaluation of video

Video clip 11


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TOTAL HOURS SPENT IN THE WORKPLACE

(OVERALL TIME ON WORKPLACE TASKS and

OTHER DUTIES ON SITE)

Additional learner feedback on practical tasks

Feedback by the Assessor

Learner

signature

Date

Supervisor Signature

Date

Comments by Supervisor


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Assessor

signature

Date

TAKE NOTE OF WHAT THE ASSESSOR WILL LOOK FOR MGTMGT

Learner should have completed all the evidence / tasks stipulated and submitted Workplace Guide. MGTMGT

Evaluate the reasons why a task is incomplete (e.g. information or signature missing) – it must evident that a learner

completed the task and gained the required ‘know how’. Do spot checks by calling the Evidence Gatherer if you suspect

that the learner did not do the specific task. MGTMGT

Check for consistency of dates MGTMGT

Inform learner of outstanding requirements where he /she did not display the relevant skills or knowledge about the

workplace (site).


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TABLE OF ICONS MGT

Yes Agree / Task completed

MGTMGT

No Do not agree / Task not completed

Signature required

The learner / relevant person must sign and notate

the date upon completion of task or

acknowledging an action that was taken.

Log Report to complete

Any activity conducted in workplace should be

notated on the Practical Task Log Report in

Learner Guide

Important Notes Important points to take note of.

Basics of Guiding

manual Refer to the learning material

Research Make reference of all resources used (including

internet sites visited).

Team work Interviews, observing site guide, conduct tour

Insert File you assignment/ additional evidence here

ASSIGNMENTS TO BE ASSESSED AGAINST CHECKLISTS

Research and Site

Inventory Report Information about the site

Designed Guiding

Activity Plan a Guiding Activity (Itinerary)

Conducted Guided

Tour

Present the designed Tour Activity (Guided tour for

tourists)

FORMAT OF ASSIGNMENT TO BE SUBMITTED

Video tape/ Video CD

/ DVD

Conducted Tours on site, photos and typed

assignments

Written Assignment The Learner Workbook (Interviews, logbooks, and

feedback from Supervisors/Interviewees etc.)

Typed Assignment Site Report, Designed Tour Activity

EQUIPMENT REQUIRED

Camera / Cell phone

camera Photos to be taken of site

Video Camera / Cell

phone video recorder Conducted Tours on Site to be video taped


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INTRODUCTION

The Workplace Guide ensures that the learner gains the necessary exposure and experience

on various aspects and demands of the working environment of the Tourist guide. In the

Basics of guiding it focuses on the tasks that the Culture Site Guide needs to complete e.g.

research, design and conducting tours on a prominent tourist site/s. Other important skills that

are acquired include working with other people in a team, communication and following the

correct health and safety, legal and protocol procedures relevant to the area of operation.

This is also applicable to all Provincial Guides who are often required to conduct walking tours

on sites as part of a coach / driving tour.

Log all activities in the Learner Guide ‘Practical Task Log Report’

Roles and responsibilities of the learner

You will take on various roles when completing tasks in this workbook. Here follows some of

the most important ones:

Role Responsibility

RE-

SEARCHER

Gathering oral, printed and electronic

(internet) information about South

Africa, the local area and the site.

Use credible, valid, authentic and

current resources.

Always notate all resources

according to the prescribed

method.

INTERVIEWER

Interviewing locals and other people

to obtain information.

Make an appointment or check

that it is a convenient time for the

Interviewee.

Always be polite, follow protocol

and display cultural sensitivity.

OBSERVER Observing Site guides / Provincial

guides conducting tours on the

prominent tourist site.

Never be a distraction to the other

guide.

Notate your observations

according to the provided

checklist.

ORGANISER /

PLANNER

Plan your research of the Prominent

site. Preparing logistical arrangements

prior to presenting your tour.

Plan how and when you do the

Workplace tasks. Plan your guided

tour as per instructions.


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LEADER

Taking charge of a group of people as

you present a tourist guiding activity

on the prominent tourist site.

Arrange group and appropriate

time for tour to take place. Ensure

that the tour starts at the stipulated

time. Ensure the health and safety

of the group and provide and

entertaining / interesting tour.

ENTRE-

PRENEUR

Designing a brochure / advertisement

for the tour you have designed.

Check that relevant information

was included and correct.

REPORTER Report hazards, incidents, accidents

and customer complaints in the

workplace to the relevant person.

Make management of public

places aware of possible hazards in

order to safeguard other people.

General responsibilities include ensuring that the Supervisor and/or all Evidence Gatherers

sign the logbook and that you include all additional evidence as stipulated in the instructions

for individual tasks.

Roles and responsibilities of the Evidence Gatherer/s / Supervisor

Depending on the task, the Evidence Gather will fulfil the following roles:

Role Responsibility

INFORMANT /

SOURCE

Provide information to the learner

about his / her area of knowledge or

expertise.

Provide correct information and

answer all the relevant information

to the best of his / her ability.

COACH /

MENTOR

Provide guidance to the learner in

various aspects on the Prominent Site

e.g. Protocol, rules, health and

safety, customer care.

To be honest and open with the

learner without breaking him / her

down. To be supportive. To report

any negative behaviour to the

Online facilitator should the learner

not respond to reprimanding.

INSTRUCTOR Demonstrating how things should be

done in the workplace e.g.

conducting tours, customer care.

To show learner what to do and to

follow the correct procedures.

ROLE-MODEL To act according to the code of

conduct and ethics

To act professionally at all times

and be an example to the learner.

OBSERVER To observe the learner in general in

the workplace and provide

comments as per instruction. To

To observe the learner as per

relevant instruction. Take complete

checklists and feedback as per


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observe the learner’s presentation

and people skills while conducting a

tour on site.

requirement.

General responsibilities include ensuring that you complete the logbook of the learner.

Roles and responsibilities of the Assessor

Depending on the task, the Assessor will fulfil the following roles:

Role Responsibility

MENTOR Provide information and support to

the learner on tasks to be completed

in the Workplace.

Respond to any query that the

learner might have with regards to

Workplace tasks promptly. Ensure

that learner knows what to do.

INTERVIEWER Asking informal and formal questions

about Workplace tasks during SKYPE

INTERVIEWS.

Prepare for SKYPE INTERVIEWS.

Notate learners answers. Rephrase

questions where learner did not

understand. Do not place words in

learner’s mouth.

EVALUATOR Assessing submitted Workplace

Assignments e.g. Site Inventory

Report and Designed Itinerary.

Ensure that you provide prompt and

comprehensive feedback to the

learner.

OBSERVER Observe learner’s presentation and

people skills on the submitted videos

/ SKYPE INTERVIEW.

Ensure that you provide prompt and

comprehensive feedback to the

learner.

VERIFIER Verify submitted evidence and

logbook.

Ensure that learner submit required

evidence and that all Evidence

Gatherers have signed logbook.

General instructions

1. All the Tasks needs to be completed in the workplace / by using workplace

information .

2. Each event should be notated and evidence gathered checked against the

PRACTICAL TASK LOG REPORT (Learner Guide).


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COMPILATION OF PORTFOLIO OF EVIDENCE

Insert dividers marked 1-12 in front of the each of the relevant Tasks prior to

submission of the Workplace Guide for evaluation by the Assessor.


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TASK 1: INTERVIEW A LOCAL 1

Gathering Indigenous Knowledge

US 335803 EEK7; US 335802 S01AC2; EEK 7.1;7.2; US 246740 SO4 AC3;

CCFO ORGANISING, COLLECTING AND COMMUNICATION

Mod 2.3

Indigenous

Knowledge &

Interviews

EVIDENCE

GATHERER

INTERVIEWEE LOG EVENT

EVIDENCE TO BE SUBMITTED 1. Feedback from Interviewee

2. Photo of yourself and the Interviewee

3. Handwritten notes taken during

the interview – cover all the listed

topics (1-12)

4. Typed Report 1 (minimum of 700

words / two pages)

LOCATION: Where ever you can meet an elderly person that would have knowledge of

the customs and traditions of the indigenous people of the local area.

LEARNER’S ROLE DURING THE

EXPERIENCE:

INTERVIEWER / OBSERVER

LEARNER’S ACTIONS /

RESPONSIBILITIES:

Prepare for the Interview; follow the protocol set out

in Module 2, Component 3 and the principles for

conducting an Interview. Ensure that Typed Report is

at least 700 words

CHECKLIST / FEEDBACK TO BE

COMPLETED BY:

Feedback 1: By Interviewee

TASK TO BE VERIFIED BY: Assessor

ACTIONS REQUIRED BY THE LEARNER MGTMGT

Identify an elderly person who would have knowledge of the customs and traditions of

the indigenous people of the local area. MGTMGT

Preparation for Interview:

- Use your research notes compiled in 2.4.4.7 CULTURAL GROUPS in the Workbook

that pertains to the Cultural group that your Interviewee belongs to.


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Prepare questions of the following:

- Identified information that was not clear or that you did not understand while

doing research.

- Specific information you could not find.

- Additional information on cultural practices and traditions. You should cover at

least 10 of the topics below:

1. Notions of home and family (social organisation, position of the women,

traditional tasks completed by men and women; etc.)

2. Religion / beliefs

3. Rituals – Rites of passage, weddings, funerals and others

4. Festivals

5. Architecture – Building styles (traditional Housing) and material used

6. Traditional dress code

7. Traditional food and drinks (include recipe)

8. Traditional dance and song

9. Traditional stories and myths

10. Arts and crafts

11. Any interesting historical event / person related to the culture.

12. Any other interesting custom, tradition or practice

MGTMGT

Interview :

- Follow the guidelines for conducting interviews as explained in Mod 2.3.

- Ensure that you apply the correct protocol and show respect.

MGTMGT

Type a report of the information that you gathered clearly indicating the following:

o Name and Surname of the interviewee

o Contact Details

o Cultural group that the person belongs too.

o The photo of you and the interviewee.

o Cultural practices and other traditions (see Prepare questions) pertaining to this

person’s particular cultural group.

IT SHOULD BE AT LEAST 700 WORDS / TWO PAGES (FONT TYPE: TIMES NEW ROMAN; FONT

SIZE:10)


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Dear Interviewee

Kindly assist the learner to gain knowledge and understanding of the cultural practices and

traditions of the local area by answering the questions. Note that the learner is required to

take a photo with you in order to verify that he/she did indeed talk to you. Please complete

the feedback form about the learner’s behaviour in order for us to see if he/she was

respectful, polite and clearly understood by you.

Should you have any queries please do not hesitate to contact us (see contact details on

the front page)

Thank you for your co-operation. It is much appreciated!


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FEEDBACK 1: INTERVIEWEE – CULTURAL PRACTICES AND TRADITIONS

US 335802 S01AC2

US 246740 SO4 AC3

COMMUNICATION

MGT

Comments / Feedback by Information Officer Yes No

1. Did you feel that

the learner

showed respect

towards your

culture?

2. Did you feel the

learner was really

interested in

what you had to

say?

3. Did he/she ask

relevant

questions?

4. Did you

understand

his/her

questions?

5. Did the learner

do something

that offended

you?

Any other comments

about the learner?

Personal Information about Interviewee

Interviewee Name &

Surname

Cultural group

(Zulu, Xhosa, etc.)

Where did you grow

up / live?

Email

Contact telephone

number

Signature of

Interviewee

Date

MGTMGT


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NOTES RECORDED DURING INTERVIEW:

US 335803 EEK7 US 335802 EEK 7.1,7.2 CCFO COLLECTING


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REPORT 1: INTERVIEW: CULTURAL PRACTICES AND TRADITIONS

FILE REPORT 1 (INCLUDING PHOTO) AFTER THIS PAGE

Important notice!

You are required to complete all questions/feedback/fields to sign/dates.

All of these form part of the outcomes of the various Unit standards and it is therefore

essential to complete everything as part of the Portfolio of Evidence.

Complete the ‘Practical Tasks Log Report’ in the Learner Guide for this Task doing the

following:

− Checking that you have completed and included all the Evidence/task

requirements in this Workplace Guide by checking the relevant box.

− Provide reasons for incomplete or lacking evidence in the relevant column.

− Stipulate the date/s that you completed the task.

− Indicate the minutes/hours you spent researching or doing the task.

− Sign in the relevant column.

− Provide feedback on positive and negative experiences while doing the task.

Let the Assessor know / ask Supervisor if you are unsure what to write.

Learner feedback on Task1

Assessor feedback

Learner signature

Date

Assessor signature

Date


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TASK 2: INTERVIEW A LOCAL 2

Different religious background

US 335803 EEK7; US 335802 S01 AC2; EEK 7.1, 7.2; US 246740 SO4 SO3;

CCFO ORGANISING, COLLECTING AND COMMUNICATION

Mod 2.3

Indigenous

Knowledge &

Interviews

EVIDENCE

GATHERER

INTERVIEWEE LOG EVENT

EVIDENCE TO BE SUBMITTED 1. Feedback from Interviewee

2. Photo of yourself and the

Interviewee.

3. Handwritten notes: taken

during the interview.

4. Typed Report 2 (minimum of

350 words / one page)

LOCATION: Where ever you can meet a person from a different religious background

than yourself

LEARNER’S ROLE DURING

EXPERIENCE:


LEARNER’S ACTIONS /

RESPONSIBILITIES:

Do research, prepare questions, identify suitable

person, show respect, be open to learn and don’t be

prejudice. UNDER NO CIRCUMSTANCES MAY YOU

GET INVOLVED IN AN ARGUMENT with the

INTERVIEWEE although you might not agree with

his/her statements. Ensure typed report is 350 words

at least!


COMPLETED BY:

Feedback 2: Interviewee



Identify a person from a totally different religious background than yourself. Please note,

that it should not be someone from a different denomination within your religion (e.g.


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reformed and Pentecostal or Protestant/Catholic). Use the information that you have

researched in the Workbook 2.4.4.3 (Diversity in Religion) and ask relevant questions to

clarify terminology and gain deeper insight. Questioning can pertain to the following:

o Main beliefs

o Rituals and practices

o Religious protocol e.g. removal of shoes

o Taboos e.g. forbidden food

Also observe body language during the interview.

MGTMGT

Type a report of the information that you gathered clearly indicating the following:

o Name and Surname of the interviewee

o Contact Details

o Religion that this person belongs too.

o The photo of you and the interviewee.

o Information as stipulated above.

IT SHOULD BE AT LEAST 350 WORDS / ONE PAGE (FONT TYPE: TIMES NEW ROMAN; FONT SIZE:10)


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Dear Interviewee

Kindly assist the learner to gain knowledge and understanding of your religion. The learner

will work with tourists from around the world and will have to show respect and insight in to

the religious requirements of various groups. Kindly note that the learner is required to take a

photo with you in order to verify that he/she did indeed talked to you. Should this be a

problem, please make a note on the feedback form. Please tell us about the learner’s

behaviour during the interview in order for us to see if he/she was respectful, polite and

clearly understood by you.


front page)



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FEEDBACK 2: INTERVIEWEE – RELIGIOUS BELIEFS AND PRACTICES

US 335802 S01AC2

US 246740 SO4 AC3

COMMUNICATION

MGT

Comments / Feedback by Information Officer

Yes No

1. Did you feel that

the learner

showed respect

towards your

culture?

2. Did you feel the

learner was really

interested in

what you had to

say?

3. Did he/she ask

relevant

questions?

4. Did you

understand

his/her

questions?

5. Did the learner

do something

that offended

you?

Any other comments

about the learner?

Personal Information about Interviewee

Interviewee Name &

Surname

Cultural group

(Zulu, Xhosa, etc.)

Where did you grow

up or live?

Email

Contact telephone

number

Signature of

Interviewee

Date

MGTMGT


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US 335803 EEK7 US 335802 EEK 7.1,7.2 CCFO COLLECTING


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REPORT 2: INTERVIEW: RELIGIOUS BELIEFS AND PRACTICES

FILE REPORT 2 (INCLUDING PHOTO) AFTER THIS PAGE

Important notice!





following:










Assessor feedback

Learner signature

Date

Assessor signature

Date


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TASK 3: VISIT A TOURIST INFORMATION CENTRE

US 335803 EEK7; US 246740 EEK2; CCFO COLLECTING AND

COMMUNICATION

Mod 2.1

Research Methods

And Resources

EVIDENCE

GATHERER

INFORMATION OFFICER LOG EVENT

EVIDENCE TO BE

SUBMITTED

1. Feedback 3 from Information Officer

2. Learner Feedback form3

3. Handwritten notes taken during the

interview.

4. Collected brochures and maps.

LOCATION: Info centre / municipality / any other place in the local area that offers

information about tourism attractions, activities and tourist facilities.

LEARNER ROLE DURING

EXPERIENCE:

RESEARCHER

LEARNER ACTIONS /

RESPONSIBILITIES:

Question, listen, and take notes, collect.


COMPLETED BY:

Feedback 3 Information Officer / Any other person providing

information to tourists about the area.



Do internet research beforehand to obtain list of sites & attractions of the local area. MGTMGT

Question the information officer about the following:

- Popular sites in the area that are visited by locals and foreign visitors. These

can be Culture, Nature or Adventure based.

- Other less known sites.

- Confirm sites you have researched on the internet (use the list you compiled).

- Confirm that all sites / attractions are still in operation.

- Accommodation, restaurants and other facilities for tourists in the local area. MGTMGT

Notate the information /collect the relevant brochures. MGTMGT

Collect brochures and information of as many Tourism Attractions in the area as you

can find. These can be Culture, Nature or Adventure based. MGTMGT

Collect a map of the local area.

Complete Learner Feedback 3.

Ask Info Officer to complete Feedback 3


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Dear Information Officer

Kindly assist the learner with information of the area by answering his / her questions and

providing relevant brochures / maps: MGTMGT

Popular sites in the area that are visited by locals and foreign visitors. These

can be Culture, Nature or Adventure based. MGTMGT

Other less known sites. MGTMGT

Confirm sites you have researched on the web. MGTMGT

Confirm that all sites / attractions are still in operation. MGTMGT

Accommodation, restaurants and other facilities for tourists in the local area.

We would also like to obtain evidence that the learner did indeed visit your organisation

and also how he / she performed /behaved. Therefore, could you please complete

Feedback form 3: Information Officer.


front page)



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FEEDBACK 3: INFORMATION OFFICER

COMMUNICATION MGT

Comments / Feedback by Information Officer Yes No

1. Was the learner

friendly and

smiling?

2. Was the learner

polite?

3. Did he/she ask

relevant

questions?

4. Did you

understand

his/her

questions?

5. Any other

comments about

the learner?

Information Officer

name

Email

Work contact

number

Signature of

Information officer

Date

AUTHENTICATE THE INSTITUTION / ORGANISATION / BUSINESS

Please insert the Institutions stamp here / attach a business card / any other reference that

can provide evidence to the Prime facilitator that the learner did indeed visit the

Information centre.

MGTMGT


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LEARNER FEEDBACK 3

RATE THE CUSTOMER CARE PROVIDED BY

THE INFORMATION OFFICER

MGT

Comments / Feedback by the

learner

Yes No

Did the Information Officer greet you in

a friendly manner when you entered?

Was he / she courteous?

Was he / she willing to answer all your

questions?

Was he / she knowledgeable on the

products offered to tourists in the local

area (in other words did he / she

answer your questions satisfactory?

Did he / she do anything extra that you

did not ask for?

Did he / she show any signs of

impatience?

Did you feel your needs and

expectations as a customer have been

met?

Rate the overall customer care by selecting the appropriate option

Poor Fair Good Very

good

Excellent

Additional comments on your visit

Signature of the

learner

Date

MGTMGT


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NOTES RECORDED WHILE QUESTIONING THE INFORMATION OFFICER Ask about the following and write notes (insert extra sheet if required):

- Popular sites in the area that are visited by locals and foreign visitors. These

can be Culture, Nature or Adventure based.

- Ask about other less known sites.

- Confirm sites you have researched on the internet (use your list)

- Confirm that all sites / attractions are still in operation.


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NOTES RECORDED WHILE QUESTIONING THE INFORMATION OFFICER

Ask about Accommodation, restaurants and other facilities for tourists in the local area.


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TASK 3: VISIT TO THE INFO CENTRE

FILE COLLECTED BROCHURES/PAMPHLETS/MAPS AFTER THIS PAGE

Important notice!





following:









Additional learner feedback on Task3

Assessor feedback

Learner signature

Date

Assessor signature

Date


36 | P a g e

TASK 4: COMPILE A CULTURAL HERITAGE AREA FOOTPRINT

US 335802 S01 AC2 / CCFO COLLECTING, CONTRIBUTING

Mod 2.4

Cultural Heritage

Area Footprint

EVIDENCE

GATHERER

SELF-ASSIGNMENT LOG EVENT

EVIDENCE TO BE SUBMITTED 1. Table 4.1

2. Table 4.3

3. Questions 4.4

4. Map 4.5 Cultural Heritage Area

Footprint

LOCATION: Local area.

LEARNER ROLE DURING EXPERIENCE:

RESEARCHER

LEARNER ACTIONS / RESPONSIBILITIES: Evaluate information


COMPLETED BY:

Not applicable

TASK TO BE VERIFIED BY:

Assessor

SUMMARY OF ACTIONS REQUIRED BY THE LEARNER

1. TABLE 4.1: Compile a list of all the Tourism attractions and sites (including culture,

nature and adventure) in the area of the prominent site you will be researching and

indicate the relevant Guiding Activity Category. Use the information compiled in

Task 3.

2. TABLE 4.3: Select all the Cultural attractions and sites from the above and compile a

separate list. Group the different Types together e.g. museums.

3. Complete Questions 4.4.

4. MAP 4.5: Plot the sites on a map indicating the ‘Type’ by means of symbols / colour /

icons.


37 | P a g e

TABLE 4.1 LIST OF SITES IN THE LOCAL AREA (SAMPLE)

Province

Local area:

List the Tourism sites/attractions in the local area (nature,

culture and/or adventure).

GUIDING CATEGORY

1 Nature

2 Cultural – man made

without tourism in mind

3 Cultural – man made

with tourism in mind

4 Cultural – Events

5 Adventure

Select the appropriate

Guiding Category (more than

one category can be

assigned to a site).

COMPILE YOUR OWN TABLE 4.1 AND INSERT AFTER THIS PAGE

(See Resource CD or ask Assessor)


38 | P a g e

LIST 4.2: TYPE OF CULTURAL SITE/ATTRACTION/PLACE OF INTEREST (as proposed by

Ivanovic, M. 2008: 141)

A Archaeological

sites: Stone Age

N Famous historical

buildings

AA Prison and

Concentration

camps

B Archaeological

sites: Iron Age

O Ghost towns AB Rock – Art

C Art galleries, art

collection

P Landmarks AC Re-enactments of

historical

events/battles

D Antique and craft

shops

Q Mansions AD Sacred / mythical

places (Caves,

lakes, forests

E Battlefields R Marketplaces AE Shipwrecks

F Birthplaces /

homes of famous

people

S Memorials AF National Day

celebrations

G Burial grounds T Missions AG Theatres

H Cave paintings

(Rock Art)

U Monuments AH Traditional craft-

making

I Churches/Mosqu

es /Places of

Worship

V Museums AI Traditional dancing

& singing

J Costumed events W News cities (e.g.

JHB – struggle)

AJ Traditional food /

restaurant

K Early settlements

X Old Forts AK Traditional

homestead

L Exhibits, Open Air

Museum

Y Old factories AL Trains

M Folklore

Z Pioneer homes AM Winery


39 | P a g e

Complete an inventory of cultural attractions /sites/place of interest in the local area (vicinity of the prominent site you will be

researching). MGTMGT

SITE / ATTRACTION / PLACE OF INTEREST: Only Cultural sites/attraction/place of interest (according to TABLE 4.2) should be listed. MGTMGT

TYPE: Select the appropriate ‘type’ from LIST 4.2. e.g. ‘V’=museum. A may have more than one type assigned to it e.g. V, S, AJ

(A house museum which is also the birthplace of a famous person and it offers traditional food to visitors). MGTMGT

ROUTE / ADDRESS: Location of the site. MGTMGT

BRIEF NOTES: Write keyword on the cultural and historical value of the site (e.g. Zulu dancing, Anglo Boer War I, Struggle,

traditional market, birthplace of Luthuli, etc.)

TABLE 4.3 INVENTORY OF CULTURAL ATTRACTIONS IN THE LOCAL AREA (SAMPLE)

US 335802 S01 AC2.2

Site/Attraction

Name

TYPE

(Select letter/s

from List 4.2

Route / Address

Location of site / attraction

Brief notes of what it offers pertaining to culture or

history

(Cultural significance)


40 | P a g e

COMPILE YOUR OWN INVENTORY OF CULTURAL SITES (TABLE 4.3)

AND INSERT HERE

(See Resource CD or ask Assessor)

US 335802 S01 AC2.2 / CCFO COLLECTING, CONTRIBUTING


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QUESTIONS 4.4 TO BE COMPLETED BY THE LEARNER

Determine the relationship between the respective sites in the local area (Use Table 4.3).

US 335802 SO1 AC2.2

1. What is the most common TYPE/s of Cultural sites (according to the Category List 4.2) in

your local area (e.g. museums, archaeological sites, house museums)?

2. Which period/s of history do these sites relate to? (There could be more than one period

applicable). Provide examples from Table 4.3 (in other words, the sites in your local area

including the prominent tourism site you have selected).

Period in history Sites in your local area associated with a specific period

Origins of humans

Long period of

immigration

Upheaval and

displacement

Great South African Wars

and unification

Apartheid and Post-

Apartheid

3. Are there any sites linked to a specific event (historical, disaster, sport, etc.)? List the

event/s and indicate which site/s is associated with it.

Specific event Sites in your local area associated with the specific event


42 | P a g e

4. Are there any sites linked to a famous person? Name the person/s and indicate which

site/s is associated with this person. Mention all.

Famous person Sites associated with this person

5. Which sites in the local area are associated with a specific culture? These may include

places offering traditional craft-making, dancing, singing, food, celebrations, as well as

traditional homesteads, cultural villages, monuments, museums, burial grounds,

battlefields, rock-art, etc.

Cultural groups Sites associated with this cultural group

6. Are there any other themes that you can identify in your local area by looking at the sites

you have listed in Table 4.3?


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7. What TYPE of Cultural site (according to Table 4.2) is your prominent site?

8. Are there other sites in the area that are the same TYPE as the prominent site?

9. Does the prominent site fit into any of the themes you have indicated in Questions 2-6?

Indicate which ones.

10. In what way will the Cultural Heritage Area Footprint be helpful when you have to assist

tourists to the area in selecting appropriate sites / attractions / activities according to their

needs and cultural interest?


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MAP 4.5: CULTURAL HERITAGE LOCAL AREA FOOTPRINT

MGTMGT

Draw a simple map of the local area (do not add too much detail and it does not need to be to scale). MGTMGT

Indicate ‘North’ on the map. MGTMGT

Assign a symbol / icon to the various ‘TYPES’ of Cultural sites as you have listed in Table 4.3. MGTMGT

Indicate these sites on your map using the relevant symbol / icon for each TYPE. MGTMGT

Use a different colour to identify sites that are associated with a THEME (historical period, event, famous person, cultural group, etc.). You

can use different colours to indicate different themes. Remember a theme should have at least 2-3 sites / attractions associated with it. MGTMGT

Provide a legend (explanation of icon / symbol / colour for the map). MGTMGT

The map must clearly reflect how certain sites are the same type of site or depict the same theme. In other words the relation of sites in

the local area.


45 | P a g e

MAP 4.5 Cultural Heritage Area Footprints (US 335802 SO1 AC2.2 TO INDICATE THE RELATIONSHIP BETWEEN THE RESPECTIVE SITES IN THAT

AREA)

FILE HANDRAWN MAP AFTER THIS PAGE

Important notice!





following:










Assessor feedback

Learner signature

Date

Assessor signature

Date


46 | P a g e

TASK 5: RESEARCH A PROMINENT SITE

US 335802 US 335803: SO1 AC1-5, ; US 335803: SO2 AC1-2 EEK1-

9; US 246740 EEK2 / CCFO COLLECTING, SCIENCE

Mod 2.4;

Mod 3.1

Mod 5.1-2

EVIDENCE

GATHERER


EVIDENCE TO BE SUBMITTED 1. Draft Site Inventory Report (internet

research and corrected on site) with

additional handwritten notes taken

on site.

2. List of all research resources used.

3. Route plan for research tour of the

site)

4. Brochures, booklet samples

5. Risk Assessment Form (Table 5.1)*

6. Legislative Framework Form (Table

5.2)*

7. Tourist Value (Table 5.3)*

8. Site Inventory Report (corrected)* LOCATION: On the prominent site that you selected

LEARNER ROLE DURING EXPERIENCE: RESEARCHER / ORGANISER / PLANNER

LEARNER ACTIONS / RESPONSIBILITIES: Plan a research tour, conduct a research tour of the

prominent site gathering information and compile a

site report. Submit docs 7-10 electronically to the

Assessor for evaluation upon completion – this needs

to be done prior to submission of this workplace

guide. Ask the Assessor for templates if you

can’t find it on your cd.


COMPLETED BY:

Assessor

TASK TO BE VERIFIED BY: Assessor & Site Manager / Supervisor (Table 5.1-5.3)


47 | P a g e

OVERVIEW OF ACTIONS REQUIRED BY THE LEARNER

1. Conduct a literature / internet research of the site – notate all resources used

2. Draw up a route plan of the research tour on site (use a map of the site to indicate the

route.)

3. Visit the site / attraction to gather information (physically viewing facilities and exhibits,

taking notes and photos. Also gather printed material such as booklets, brochures and

maps).

4. Now complete the following electronically and submit to Assessor for evaluation.

This should be completed prior to SKYPE INTERVIEW II and first presentation on site (TASK

11). Also see Summative Assessment Plan 3.

MGTMGT

Site Inventory Report

MGTMGT

Risk Assessment Form (Table 5.1) MGTMGT

Legislative Framework Form (Table 5.2) MGTMGT

Tourist Value (Table 5.3)

5. Do adjustments / corrections according to the Assessor’s feedback and re-submit

(where applicable).


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SPECIFIC INSTRUCTIONS

DO RESEARCH

Prepare a Draft Site Inventory Report MGTMGT

Conduct a literature / internet research of the site prior to the visit.

MGTMGT

All resources that were used should be clearly notated.

MGTMGT

Capture/type the research results in the relevant sections of the Site Inventory

Report -For your convenience an electronic copy of the site report is included on the

Resource CD. MGTMGT

Print the Site Inventory Report Template (which includes your initial literature research

findings). MGTMGT

This information should be verified when you do the research on the actual site and

corrections indicated with a black pen.

File the following after this page

1. Research material

2. Draft Site Inventory Report


49 | P a g e

SITE INVENTORY REPORT TEMPLATE (FINAL PRODUCT TO BE TYPED)

FOR ELECTRONIC VERSION SEE RESOURCE CD – RESOURCES FOR WORKBOOK MOD 5

1. GENERAL INFORMATION

1.1. Site / Attraction name

• Official name

• Other names that it is known by (where applicable)

1.2. Classification

• Type of Cultural Site (Museum, Cultural Village, Theme Park etc.) – see Table 4.2

1.3. Status MGTMGT

UNESCO WORLD HERITAGE SITE, NATIONAL HERITAGE SITE, NATIONAL MUSEUM

etc.

1.4. Size and accessibility MGTMGT

Surface area MGTMGT

How easy is it to get around on the site itself? Does it require a lot of walking or

other strenuous exercise e.g. crawling or climbing? Are there many stairs, steep

hills, uneven ground? Any other obstacles?

1.5. Address / Location (US 335803, EEK1) MGTMGT

Physical Address MGTMGT

GPS Coordinates MGTMGT

Map with directions MGTMGT

Written directions from different venues from the local area

1.6. Contact details MGTMGT

Telephone (Reservations, Restaurant, Tour bookings etc.) MGTMGT

Cell number MGTMGT

Fax number MGTMGT

Email MGTMGT

Website MGTMGT

Contact persons and their positions held at the site.


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1.7. Operation hours MGTMGT

Open and closing times MGTMGT

Days of the week MGTMGT

Public holidays MGTMGT

Times for guided tours MGTMGT

Times for additional events e.g. show, activities, feeding of animals.

1.8. Cost and entry requirements MGTMGT

Adult MGTMGT

Student MGTMGT

Child (specify age) MGTMGT

Pensioner MGTMGT

Vehicle entry MGTMGT

Additional charges (e.g. for activities and guided tours) MGTMGT

Any restrictions for entrance? (e.g. no pets, age restriction) MGTMGT

Payment method (cash / credit card / other?)

1.9. Facilities, amenities and products (335803, EEK6) MGTMGT

List all products, activities and guided tours. MGTMGT

Facilities such as toilets, restaurant, shops etc. MGTMGT

Provision made for special needs (e.g. wheelchair access)

1.10. Include a General Information Brochure of the Site where available.


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2. SITE SPECIFIC INFORMATION (US 335803: SO2 AC1 EEK2, EEK4, EEK5)

2.1. Printed material (if available)

Include the following:

2.1.1. Map/s of site / Attraction layout (including a map reflecting topography where

applicable)

2.1.2. Booklet/s of the sites (Photos / photocopy of cover will suffice).

2.2. Cultural Tourism Resources

Compile a detailed list of the following on the site:

2.2.1. Built / Man-made attractions - created by the intervention of man (e.g.

monuments, parks, events, shows). Built features can also include symbolic

meanings of structures, colours etc.)

2.2.2. Tangible features: exhibits and objects that can be viewed (themes and

information)

2.2.3. Intangible features: Socio-cultural attractions pertaining to a particular culture

including their history, religion, politics, art, administration, economy, customs

and way of life of a particular community.

2.3. Natural Tourism Resources

List the following

2.3.1. Biome/s

2.3.2. Dominant indigenous / natural vegetation (including trees and plants that you

might pass while on your guided walk.

2.3.3. Alien plant and animal species

2.3.4. Species check list: Mammals, birds, reptiles, insects that occur here (indicate

the ones frequently spotted).

Give a brief description of the following

2.3.5. Major natural features (topography) and scenery.

2.3.6. General climatic conditions that prevail.


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3. A THOROUGH KNOWLEDGE OF THE LOCAL AREA

(US 335803: EEK8; 246740:EEK2)

Notate the following about the local area: MGTMGT

Major cities and towns in area – mention and supply directions. MGTMGT

Topography – describe the landscape / scenery of the local area. MGTMGT

Climate (general conditions, min / max temperatures, average rainfall). MGTMGT

Demographics (population, language & cultural groups in the area). MGTMGT

Communication network – Info and directions to closest branches.

- Post office/Postnet

- Telkom / telephone booths

- Cell phone companies

- Internet facilities

Transport: modes of transport to and from the site (e.g. busses, trains, taxi) and

directions to train/bus stations and airports in the area.

Restaurants (excluding those on site) : info and directions to at least...

- one traditional restaurant

- one fast food

- one ‘Good-value-for-money’ (e.g. a Spur)

Shopping: info and directions to closets / best ...

o Supermarket

o Liquor store

o Electronic shop (especially camera / video equipment)

o Books & CDs

o Clothing and shoes

o Souvenir/ curios

o Banks /. ATM / Bureau de Change

Fuelling Station – info and directions to closest one

2.4. EQUIPMENT ON SITE (US 335803: SO1 AC4)

Notate site specific equipment (as applicable)

MGTMGT

Admission equipment MGTMGT

Equipment used as transport (e.g. boat ride) MGTMGT

Safety equipment e.g. hard hats, gumboots, overalls, safety goggles etc. MGTMGT

Equipment used in support of the guiding activity e.g. Earphone set, microphone MGTMGT

Operating procedures are compiled (where applicable) for the above.


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Emergency facilities LIST (closest facility)

Name (where

applicable)

Location /

directions

Contact details

Police

Ambulance

Fire Department

Electricity

Water

MEDICAL

Doctor

Dentist

Hospital / Clinic

Pharmacy

List the resources for current information about the local area.

(Provide full details e.g. Web address, radio programme & time;

contact details of knowledgeable person).

Movies, shows and

exhibits – times, venues

Special events

(including current

cultural events)

Local news

State of the road

List the resources for current information about the local area.

(Provide full details e.g. Web address, radio programme & time;


54 | P a g e

contact details of knowledgeable person).

Weather updates

Current cultural events

Places of Worship (e.g.

starting time of

services)

Other current facts of

interest of the area

List other Research Resources that you have used to complete the Draft Site Inventory Report.


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DRAW UP A ROUTE PLAN OF THE RESEARCH TOUR ON THE SITE MGTMGT

Use a map of the site to plan a systematic research of the site to ensure that you don’t

miss anything or waste time. MGTMGT

If you can’t obtain the information prior to your visit you, this is the first task you should

do on site.

Insert Route plan of Research Tour on Site here.


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Take pictures of the following and Submit on CD

MGTMGT

Official name of the Site MGTMGT

Entrance / Reception / Ticket office MGTMGT

General information board/sign (including Rules & Regulations) MGTMGT

Facilities MGTMGT

Cultural features – built features / displays / exhibits / traditional aspects (Acquire

permission where required) MGTMGT

Natural features – landscape, scenery etc. MGTMGT

Exit MGTMGT

Anything else that is relevant to the site / has relevance to the Guided Activity

Insert CD with photos after this page

Ensure that it does not fall out!


57 | P a g e

TABLE 5.1: RISK ASSESSMENT FORM OF THE PROMINENT TOURIST SITE Electronic template available on RESOURCE CD MOD 3.1

(US 255914 SO1 AC1 EEK1)

SITE

ALTITUDE

REGION /PROVINCE CITY / TOWN CITY /

TOWN

December-February (summer)

TYPE OF GUIDING ACTIVITY

e.g. walking / driving

URBAN / RURAL AREA?

INDOORS / OUTDOORS /

BOTH?

WHEN WAS THE RISK ASSESSMENT CONDUCTED?

TIME OF DAY TIME OF THE YEAR

(SEASON)

WHAT ARE THE PREVAILING

WEATHER CONDITIONS THIS

TIME OF YEAR?

ADDITIONAL INFO


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MOST COMMON RISKS FOR INDOOR ACTIVITIES

US 335801 SO2 AC4

RISK RATING

INTERVENTION - PLAN OF ACTION TO

PREVENT / REDUCE RISK(US 335801 SO2 AC5)

AFTER

INTERVENEN-

TION RISK

RATING

Hazard

(as applicable to

site)

Risk

At Risk

(Who will be

affected)

Likeli-

hood of

Risk

Severity

of Risk

Overall

Risk

Existing Controls

(Precautions

already taken e.g.

warning signs /

other restrictions)

Additional

Suggestions

(Safety briefing and

pointing out hazards

throughout tour)


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MOST COMMON RISKS FOR OUTDOOR ACTIVITIES

US 335801 SO2 AC4

RISK RATING

INTERVENTION - PLAN OF ACTION TO

PREVENT / REDUCE RISK(US 335801 SO2 AC5)

AFTER

INTERVENEN-

TION RISK

RATING

Hazard

(as applicable to

site)

Risk

At Risk

(Who will be

affected)

Likeli-

hood of

Risk

Severity

of Risk

Overall

Risk

Existing Controls

(Precautions

already taken e.g.

warning signs /

other restrictions)

Additional

Suggestions

(Safety briefing and

pointing out hazards

throughout tour)

Steps

Tripping

Site

personnel

Tourist Guide

Tourists

E.g. ‘Mind the step’

signage

Point out and warn

tourists during tour

Slippery / wet

floors

Slipping


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AFTER INTERVENTION RISK

RATING KEY

INTERVENTION LEVELS

1 – 4 Low Communicate and make client aware e.g. slippery steps, uneven surface

5 – 9 Medium Manage the risk to get a lower incident possibility e.g. Bees in the area –

choose another route.

10 – 14 High risk Evacuate / cease activity e.g. Approaching thunderstorm in an open area.

15 – 25 Unacceptable Immediate action required e.g. News flash about strikes in the region of your

culture tour. / one of sites.

Severity

SCORING MATRIX

No – Minor

Injury / Ill

health

(1)

First Aid

required

(2)

Serious

requiring

hospitalisa-

tion

(3)

Major – Long

term Injury / Ill

health

(4)

Fatality

(5)

Likelihood

Remote possibility (1) 1 2 3 4 5

Unlikely (2) 2 4 6 8 10

Possible (3) 3 6 9 12 15

Likely (4) 4 8 12 16 20

Inevitable (5) 5 10 15 20 25


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5.1.1 Are there any high risks on the site? If so, what will the effect be on the guiding activity?

5.1.2 Do the time of the year and/or time of the day add to or reduce risk? Explain.

5.1.3 Which hazards are applicable due to weather conditions (e.g. rain, storm) on this site?

5.1.4 Which natural hazards (besides the weather) are prevalent on this site?


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5.1.5 Which hazards can be caused by human error on this site?

5.1.6 Are there any security risk (e.g. armed robberies, muggings, hi-jack) on this site?

5.1.7 Site specific procedures pertaining to emergency plans. Include location of Emergency Exits, Fire Extinguishers, Evacuation Plans, etc.


63 | P a g e

Additional feedback from the learner

To be completed by a Site Manager / Curator / Supervisor after

interview (Task 6)

Did the learner correctly identify the following as

applicable to the site? (Kindly check TABLE 5.1:

RISK ASSESSMENT FORM and Questions. Ask

learner questions if necessary).

Yes No

Comments from Site Manager / Curator / Supervisor

The hazards

The risks

Learner signature

Date The people at risk

Manager/Supervisor

signature

Date Safety features, precautions, procedures, etc.

already in place on the site to prevent or

reduce risk.

Assessor to sign after

verification

Date Action to be taken / Information to be provided

to tourists in order to prevent or reduce risk

Feedback from the Assessor:

5.1.8 Do you think your precautions prior to the tour and during the tour are sufficient? YES NO


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TABLE 5.2: LEGISLATIVE FRAMEWORK OF THE PROMINENT TOURIST SITE Electronic template available on RESOURCE CD MOD 5

1. Indicate which one of the following conventions/ acts applies to your selected site and then explain your answer.

a. INTERNATIONAL (US 335803 EEK9)

YES NO Explain your answer WHY YOU SAY IT

APPLIES/NOT TO YOUR SITE

IF YOU ANSWERED “YES”, THEN HOW

SHOULD YOU AS A GUIDE RESPOND TO THIS

LEGISLATION ON SITE? (US 335801 SO2 AC7)

DO’S & DON’TS

1972 World Heritage Convention for the

protection of the World Cultural and

Natural Heritage.

1972 Ramsar Convention on Wetlands.

b. NATIONAL YES NO Explain your answer WHY YOU SAY IT




LEGISLATION ON SITE?

The Constitution of the Republic of South

Africa, No 108 of 1996 with special

reference to the 2nd Chapter – the Bill of

Rights

Tourism Second Amendment Act 2000

provides legislation, among others, for

the training and registration of tourist

guides and a code of conduct and

ethics for tourist guides.

Occupational Health and Safety Act To

ensure a safe working environment and

to protect employees from injury,

disease, etc.while in the Workplace


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NATIONAL YES NO Explain your answer WHY YOU SAY IT




LEGISLATION ON SITE?

National Heritage Council Act

The NHCA establishes the National

Heritage Council. The Council sees to

the development, promotion and

protection of the national heritage.

National Heritage Resources Act (NHRA)

It provides for the management of the

national heritage resources. The NHRA

provides for the declaration of places as

national or provincial heritage sites.

SAHRA is responsible for the protection of

national heritage sites.

Castle Management Act - purposes of

the preservation and protection of the

military and cultural heritage of the

Castle,

The Cultural Institutions Act (CIA)

Provides for the subsidising of the

institutions declared to be cultural

institutions in terms of the Act.

National Environmental Management

Act (NEMA) - It provides an

environmental conservation

National Environmental Management:

Protected areas Act 57 (NEMPAA) –

provides for declaration and

management of protected areas in

SA (replaced National Parks Act.

b. NATIONAL LEGISLATION


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Write down any other national legislation as it applies to the site and explain why it is applicable to this site

c. PROVINCIAL LEGISTLATION

Write down Provincial legislation pertaining to culture/heritage and explain how it applies to the site and explain what action / rules it stipulate.

d. MUNICIPAL BY-LAWS

Write down any municipal by-laws as applicable to this site and indicate the guide’s response to it.


67 | P a g e

e. SITE SPECIFIC RULES AND REGULATIONS

f. Is there a DISCLAIMER NOTICE displayed somewhere on the site / brochure? YES NO

Where did you see it? ___________________________________________________________________________________________________________________

g. INDICATE WHICH OF THE FOLLOWING IS APPLICABLE TO THE SITE

THE FOLLOWING IS REQUIRED? EXPLAIN THE PROCEDURES AND WHEN THIS IS DONE.

Completing of indemnity forms

YES NO

Permission / permit to visit the site

/ special sections or areas of the

site YES NO

Permission to take photos or

video footage YES NO


68 | P a g e

Additional comments by the learner


interview (Task 6)

Did the learner identify the legislation, rules and

regulations as it apply to the site? Kindly check the

completed TABLE 5.2: LEGAL FRAMEWORK and

Questions. Ask learner questions if necessary.

Yes No

Comments from Site Manager / Supervisor /

International, National and provincial

legislation

Learner signature

Date Municipal-by-laws

Site regulations

Manager/Supervisor

Signature

Date Other site specific requirements. e.g.

permits, indemnity forms.

Does the learner know why it is important to comply

with the above on this specific site?

Assessor to sign

after verification

Date Does the learner know how to comply with the

above? (Operational requirements to be in place)?

Feedback from Assessor


69 | P a g e

TABLE 5.3: TOURIST VALUE / CULTURAL SIGNIFICANCE OF THE SELECTED PROMINENT TOURIST SITE

Electronic template available on RESOURCE CD (US 335802 SO1 AC1)

Use the Site Inventory Report to complete the following:

5.3.1 ASSESSIBILITY

ACCESS YOUR SITE

What is the distance from the main centres?

How long does it take to get here from the main

centres?

By what means of transport can you access it?

Is there public transport to and from the site?

What is the cost involved to get there?

How would you rate the Accessibility to the site taking the above into consideration?

Easy Medium Difficulty


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5.3.2 ATTRIBUTES

Cultural resources that reflect the

richness and diversity of South African

society (335803 EEK3)

WRITE DOWN KEY WORDS PERTAINING TO EACH TOPIC

Heritage Status

Architecture type/s

Art

History period/s

Historical event/s

Famous person/s

Cultures represented

Functional use/s


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Others?

Most well-known as...? / Famous for...?

Which cultural attractions are unique to

the site? (335803 EEK5)

Prominent natural attractions of the site

(335803 EEK 4).

Which natural attractions are unique to

the site? (335803 EEK5)


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5.3.3 AUTHENTICITY

YES NO EXPLAIN YOUR SELECTION

Does the site / attraction have proven historical

value?

Does the site possess cultural significance in

relation to the area, country’s or universal value?

5.3.4 ATTRACTIVENESS

EXPLAIN YOUR SELECTION

Stats: (Provide information about the number, type and nationality of visitors to the site).

YES NO

Is it a primary attraction?

Is it a secondary attraction?


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Additional comments by the learner


interview (Task 6)

Did the learner correctly identify the following as

applicable to the site? Kindly check TABLE 5.3:

TOURIST VALUE and ask learner questions if

necessary.

Yes No

Comments from Site Manager / Curator / Supervisor

Accessibility

Learner signature

Date Attributes

Manager/Supervisor

signature

Date Authenticity

Assessor to sign after

verification

Date Attractiveness

Feedback from Assessor


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Final Site Inventory Report (corrected)

MGTMGT

After completing Tasks 3-8 finalise the Site Inventory Report (Typed ).

MGTMGT

Submit an electronic copy to the Assessor for evaluation.

Insert Final Site Inventory Report (corrected) after this page


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TASK 5: RESEARCH A PROMINENT SITE

Important notice!





following:









Learner feedback on Task 5

Assessor feedback

Learner signature

Date

Assessor signature

Date


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TASK 6: INTERVIEW ANY PERSON IN A MANAGERIAL POSITION

*DIRECTOR / SITE MANAGER / CURATOR / SUPERVISOR

US 335803 EEK7; US 225914 SO1, AC1-AC2; EEK1; US 225914, SO2,

Ac3 / CCFO contributing; US 225914, SO3, AC2

Mod 3,4 &5

EVIDENCE

GATHERER

PERSON IN MANAGEMENT LOG EVENT

EVIDENCE TO BE SUBMITTED 1. Table 5.1 – checked and signed 2. Table 5.2 – checked and signed

3. Table 5.3 – checked and signed

4. Documents 6.1 5. Interview 6.1 written / recording

6. Feedback 6 LOCATION: On the prominent site that you selected


ORGANISER/PLANNER/ RESEARCHER / INTERVIEWER

LEARNER ACTIONS / RESPONSIBILITIES: Gather specific information about the site pertaining

to Health & Safety policy and procedures and

legislation, regulation and rules.


COMPLETED BY:

A person in a managerial position on the site

DIRECTOR / SITE MANAGER / CURATOR /

SUPERVISOR


INSTRUCTIONS TO THE LEARNER

The interview can be with *any person in a managerial / supervisory position (e.g. Site

Manager / Curator / Supervisor) on the site that would be able to answer the questions

below.

Pre-interview MGTMGT

Make an appointment. MGTMGT

Study the instructions and questions to be asked. MGTMGT

Rephrase where you see fit.


77 | P a g e

Day of the interview

Ask if it is possible to obtain a copy of the following documents (where applicable). You

will need the information to complete your Site Inventory Report and compile

Operational Procedures and Instructions. If a copy is not available, ask permission to take

a photo. In the event that it is against the policy of the site to provide a copy, ask

permission to view it, ask relevant questions and take notes.

Documents 6.1

Ob

tain

ed

co

py

Vie

we

d

do

cu

me

nt

on

site

No

do

cu

me

nt

ava

ilab

le

Additional notes /

comments

a) Health and Safety Policy

b) Procedures for dealing with

emergencies on site (including

evacuation plan)

c) Indemnity form

d) Incident Report forms

e) Localq5procedures

f) Instructions for operating

equipment (as will be required

as part of learner’s duties on

site)

g) Rules and regulations

h) Legislation (National/Provincial

Act sand Municipal by-laws as

applicable)

i) Customer Feedback forms

j) Any other relevant documents

pertaining to the site and the

provision of guiding service.

MGTMGT

Ask the questions on the Operational Procedures (Interview 6.1)


78 | P a g e

Insert copies of the above documents after this page

Dear Director/Site Manager / Curator / Supervisor

Thank you for assisting the learner. It is of vital importance that this prospective Tourist guide

knows all the listed specifications, procedures, facilities etc. at this specific site/attraction in

order to design a tour activity, prepare tourists for their visit here and to conduct an

informative, interesting tour.

Kindly assist with the following: MGTMGT

Answer questions on Operational Procedures (including Health & Safety) Table 6.1

Check that the learner completed the correct information for the site. Do let us know if it is

not applicable to your site or if you are unsure what is required. MGTMGT

Risk Assessment Form (Table 5.1) MGTMGT

Legislative framework Form (Table 5.2) MGTMGT

Tourist value (Table 5.3).

Please complete all the required feedback and checklists since this will serve as verification

that workplace activities were completed according to the requirements.


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INTERVIEW 6.1 OPERATIONAL PROCEDURES

Health and Safety Policy / Procedures (US 225914) SO1 AC1 EEK1

1. Where is the Health & Safety Policy displayed on the site?

2. To whom must employees report an incident / hazard?

3. What training or awareness programmes with regards to health and safety are

conducted?

4. Any special procedures that employees need to follow to reduce hazards / minimise risk

on the site? (Refer to relevant samples of Documents 6.1).


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Natural and unnatural emergencies (255914 SO1 AC2)

5. What are the emergency procedures, including the evacuation plan, in the event of a

fire on this site. (Refer to attached samples of Documents 6.1 where available).

6. What natural disasters / natural emergencies have occurred or could possibly happen on

this site? What are the emergency procedures to be followed in the event of each one

that was mentioned? (Refer to attached samples of Documents 6.1 where available).

Safety incidents are described and the actions required for response are identified according

to policy and procedure. (US 225914 SO2 AC3/ CCFO CONTRIBUTING)


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7. What safety/security (muggings, theft, armed robbery, high jack, etc.) Incidents have

occurred or could possibly happen on this site? How should these be dealt with

according to the policies and procedures? (e.g. Emergency evacuation plan)

8. What other type of accidents (e.g. slipping, falling) / other medical emergencies have

occurred or could possibly happen on this site? Did it cause any casualties or damage?

Crowd control measures appropriate to emergency situations are explained (US 225914 SO3

AC2)

9. How does or will the site deal in the event of large volumes of people visiting the site and

what precautions are in place to prevent incidents / emergencies due to overcrowding?


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10. Is there any other Site Specific Operational Procedures that the learner should know

about when conducting tours on the site?


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FEEDBACK 6: SITE MANAGER / CURATOR / SUPERVISOR

MGT

Comments / Feedback Yes No

Was the learner

friendly and smiling?

Was the learner

polite?

Did he/she ask the

questions in a way

that it could be

clearly understood?

Did he/she interrupt

you when you were

talking?

Any other comments

about the learner /

topics?

Manager name

Email

Contact number

(During the day)

Signature of

manager

Date

AUTHENTICATE THE INSTITUTION / ORGANISATION / BUSINESS

Please insert the Institutions stamp here / attach a business card / any other.

MGTMGT


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TASK 6: INTERVIEW WITH MANAGER / CURATOR / DIRECTOR / SUPERVISOR

Important notice!





following:










Assessor feedback

Learner signature

Date

Assessor signature

Date


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TASK 7: MEETING WITH THE SITE GUIDE / PROVINCIAL

GUIDE / *EDUCATOR CONDUCTING TOURS ON SITE

US 335803 EEK7; US 246740 SO2 AC1; AC2; AC3

Mod 4, 5 & 6

EVIDENCE

GATHERER

GUIDE / EDUCATOR LOG EVENT

EVIDENCE TO BE SUBMITTED 1. Interview 7.1 Guide 1

2. Form 7 Guide 1

3. Photo Guide 1 LOCATION: On the prominent site that you selected


ORGANISER/PLANNER/ RESEARCHER / INTERVIEWER /

REPORTER

LEARNER ACTIONS / RESPONSIBILITIES: Gather specific information about the site pertaining

to code of conduct / protocol; site specific

procedures, customer care and the local area.

Participate in a role-play.


COMPLETED BY:

The Site / Provincial Guide/*Educator

*A person who is not registered as a guide but

frequently conducts educational for school groups,

etc. on site (free of charge)may also be interviewed.


INSTRUCTIONS TO THE LEARNER

Pre-interview MGTMGT

Make an appointment to interview the Guide. MGTMGT

You need to complete this task with three different Guides. In the event that the

site only has one/two guides, repeat the exercise on a different site where there

is a guide. MGTMGT

Take a photo of each Guide with the Tourist Badge visible (where applicable). MGTMGT

The Guide will pretend to be a customer complaining and you have to respond

to this in the correct manner. The Guide will ask you questions about the site and

local area.


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Dear Tourist Guide / Educator

Thank you for assisting the learner. As a Tourist Guide you know how important it is for a

Guide to follow the Codes of Conduct and Protocol on a Site. Kindly discuss respectful and

acceptable behaviour as it is applicable to the site, site specific procedures and complaints

and problems you encounter with tourists. The learner will ask you the relevant questions. Also

share what you find difficult or easy when conducting a tour on this specific site and the most

frequently asked questions about the local area.

Kindly engage in a role play with the learner and observe if he/she can successfully resolve

complaints and other problems.

Also, indicate if the learner could accompany you on one of your tours on site in order to

observe what is expected during a conducted tour.

Kindly complete Form 7 that will serve as evidence that the learner conducted the interview

and that you observed the learner’s ability to deal with complaints/problems.


front page)



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INTERVIEW 7.1: GUIDE /EDUCATOR 1

Discuss the questions below with a Guide / Educator.

1. What is the respectful and acceptable conduct that a Guide should comply with on this

site (Codes of Conduct and Protocol)?(335803: SO1 AC5)

2. What other site specific / operational procedures are to be followed on this site?

3. What are common complaints of Tourists on this particular site and how do you deal with

it? (24740 SO2 AC1, AC2, AC3)


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4. What are the other problems that a Guide may encounter on this site and how should it

be dealt with?

5. To whom should complaints and problems be referred to on this site? (246740 SO2 AC3)

6. What are the most frequently asked questions about the site and local area? (246740

EEK2)

7. What other needs or special needs do visitors to this site have (US 246740 SO1 AC2)


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8. How best can you cater for these needs / what facilities on the site can be utilized?

9. What do you find easy or difficult when conducting tours on this specific site?

10. Notate any additional tips / information that the Guide might have.


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MGTMGT

FORM 7: Guide / Educator 1SECTION A Log event

SITE_____________________________________________________________________

Instruction to the Guide / Educator / Supervisor

1. Role-play: Pretend to be a customer and complain to the learner about something e.g. (as

discussed in Question 3).

2. Observe the learner and complete the Checklist below.

The learner needs to be evaluated

MGT

YES NO

Comments / Feedback

by the Guide / Educator

Did the learner respond in the following manner? (US 246740 SO2 AC1)

Politely

Sensitively

Positively

Promptly

Did the learner resolve the complaint according to……? (US 246740 SO2 AC2)

The individual need - in other words the

client would be satisfied that their needs

were met

The site procedure - Followed the correct

procedure

The Site procedure – Referred the

complaint to the appropriate person on site

where applicable (US 246740 SO2 AC3)

Instruction to the Guide / Educator

1. Ask the learner questions about facilities on the site and the local area.

2. Observe the learner and complete the Checklist below.

Was the learner able to answer questions and queries in the following manner? (US 246740 SO1 AC5).

Provided accurate information

Displayed knowledge of the site

Displayed knowledge of the local area

Additional comments about learner’s performance


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FORM 7: Guide / Educator 1 SECTION B

Name and Surname of

Guide / Educator

Guide Registration

number

Qualification (National,

Provincial, Site, *Others))

*Some sites may only have Educational staff who does school groups

Numbers of years guiding

Number of tours

conducted on site

Date of next tour that

learner can join

Time it will take place

Are you willing to attend

the learner’s tour on site

and provide feedback

and advice?

Contact Number (During

the day)

Email

Guide Signature

Date

Learner Signature

Date

Assessor Signature

Date


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TASK 7: INTERVIEW WITH SITE GUIDE / EDUCATOR

Important notice!





following:










Assessor feedback

Learner signature

Date

Assessor signature

Date


93 | P a g e

LEARNER FEEDBACK ON PRACTICAL TASKS 5-7

Yes No Comments Did you experience any

problems with your

research on the

prominent site?

If the answer is ‘yes’, please supply detail.

Did you draw up a route

plan of the research tour

on site taking the size and

complexity into

consideration? In other

words, did you cover

everything on site

according to your plan

and time available?

If the answer is ‘no’, explain what you should have

done differently..

Do you think you spent

enough time on site to

compile your Site

Inventory report?

If the answer is ‘no’, please supply details.

Were there any

communication

problems?

If the answer is yes, please supply details

Did you experience any

conflict with any of the

people you interviewed?


Were the interviewees

able to assist you with the

information you required?

If the answer is ‘no’, please supply details

Did you find the practical

assignments of value?

Explain ...

Other comments / suggestions?

Student signature

Date

Assessor signature

Date


94 | P a g e

.

TASK 8: PARTICIPATE IN GUIDED TOURS ON SITE

US 335801 Conduct a Tourist Guide Activity

US 335802 Conduct a Guided Cultural Experience

Mod 6.1-3

EVIDENCE

GATHERER

SELF-

ASSIGNMENT LOG EVENT

EVIDENCE TO BE

SUBMITTED

1. Notes taken during tour (Guide / Educator 1-3)

2. Evaluation Form 8 (Guide / Educator 1)

LOCATION: On the prominent site that you selected

LEARNER ROLE DURING EXPERIENCE: OBSERVER / EVALUATOR

LEARNER ACTIONS / RESPONSIBILITIES: Observe the Guide / Educator present a tour on site

and complete Checklist 8.


COMPLETED BY:

Learner


INSTRUCTIONS TO THE LEARNER MGTMGT

Join the tours as agreed with the Guide /Educator in Task 7. MGTMGT

Take notes (write keywords) of what you observe, and information provided by the

Guide /Educator. This can be positive / negative observation that you would like to

apply / avoid, or interesting information / incorrect facts provided. MGTMGT

Complete Evaluation Form 8 for the relevant Guide immediately after the tour.

Other comments MGTMGT

Do not interrupt the Guide / Educator under any circumstances (unless you have a tour

related question). MGTMGT

Thank the Guide afterwards but don’t provide feedback unless he/she asks specifically. MGTMGT

In the event that he/she indicate that they want feedback, do it in a sensitive manner.


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NOTES RECORDED DURING TOUR PRESENTED BY GUIDE / EDUCATOR 1

Name and Surname of Guide /

Educator

Guide Registration number /

Educator qualification

Site

Date


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NOTES RECORDED DURING TOUR PRESENTED BY GUIDE / EDUCATOR 1 continue …..


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EVALUATION FORM 8: GUIDE / EDUCATOR 1 PERFORMANCE

MGT

Comments / Feedback by learner on

the Tour Yes No

Was the guide there to meet you?

Did the tour start on time? If not, why?

Was the Guide friendly and approachable?

Did the Guide explain the Tourist value of

the Site / why it is of importance?

Did the Guide tell you how long the tour is

going to last?

Did the Guide tell you what was going to

happen on the tour?

Did the Guide walk too fast?

Could you hear the Guide all the time?

Could you understand the Guide all the

time?

Did you find the information interesting?

Kindly list examples.

Did you receive sufficient information about

the site/topic?

Was the information provided correct?

Could the guide answer your questions?

Kindly provide examples

Did the guide respond to any problem/

complaint that you had? Kindly explain the

situation and indicate if the guide resolved

it in a satisfactory manner.

Did the guide do anything extra to make

the experience special? Kindly provide

examples.

Did the tour meet your expectations and

needs? Kindly provide examples.

Did the guide act in a disrespectful or

offensive way? Kindly provide examples.

Did the guide display a sense of humour?

Were you bored at times?

Did you enjoy the tour? Tell us why/ why

not?

MGTMGT


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OVERALL RATING OF THE TOUR

POOR FAIR GOOD VERY GOOD EXCELLENT

What additional positive comments can you make with regards to what you observed and

heard?

What additional negative comments do you have with regards to what you observed and

heard?

What changes would you make to the tour?

Learner Signature Date

Assessor Signature Date


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TASK 8: PARTICIPATE IN GUIDED TOURS ON SITE

Important notice!





following:










Assessor feedback

Learner signature

Date

Assessor signature

Date


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TASK 9: INTERVIEW LOCALS 3

US 335802 S01 AC2 / CCFO COLLECTING, CONTRIBUTING

Mod 2.3

EVIDENCE

GATHERER


EVIDENCE TO BE SUBMITTED 1. Interviews 1-12

2. Written presentation - to be

delivered during SKYPE Interview II

/ Personal meeting.

LOCATION: Where ever you can, meet people from different cultural backgrounds, who

knows about the prominent site and have an opinion about it.



LEARNER ACTIONS / RESPONSIBILITIES: Identify suitable person, show respect, be open,

don’t be prejudiced and don’t interrupt. UNDER NO

CIRCUMSTANCES MAY YOU GET INVOLVED IN AN

ARGUMENT with the INTERVIEWEE although you might

not agree with his/her viewpoint.


COMPLETED BY:

None


Assessor

ACTIONS REQUIRED BY THE LEARNER

Interviews to record different viewpoints

Conduct interviews with both locals and tourists to the area to find out what their

viewpoints are about the prominent tourist site you have selected.

It is important to interview people from different backgrounds and cultural groups in

order to obtain different perspectives.

Ensure that you follow the protocols with locals when you talk to them.

Do not interview people who do not know the site or does not have a view / opinion /

feeling about it.

Interview at least 12 people.

Thank them for their participation and invite them to join your tour presentation

(remember to record the contact details of those who are interested to receive an


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invitation (do not write it on the interview sheet since this should be anonymous).

Ensure that you collect all the additional information (gender, race, age, etc.) since you

will analyse the STATS in the Advanced Guiding Course (Programme 2).

Present your findings of the different viewpoints during the SKYPE INTERVIEW II (See the

Learner Guide for more information).

Dear Interviewee

Kindly assist the learner by answering his/her questions about your views of a specific site.

The learner will interview other people as well and give a presentation about what most

people thought and some individual ideas about the site. All interviews will be anonymous

and we encourage you to be honest about your true thoughts.


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102 | P a g e

1. INTERVIEW DATE: ________________________

Male Female Other

Black Coloured Indian White Foreign___________________________

Specify Cultural group (Zulu, Afrikaner, English, Foreign nationalities, etc.)_______________

Age (years): 15-20 21-30 31-40 41-50 51-60 61-70 71+

Notate his / her viewpoint on the site

2. INTERVIEW DATE: ________________________

Male Female Other



Age (years): 15-20 21-30 31-40 41-50 51-60 61-70 71+



103 | P a g e

3. INTERVIEW DATE: ________________________

Male Female Other



Age (years): 15-20 21-30 31-40 41-50 51-60 61-70 71+


4. INTERVIEW DATE: ________________________

Male Female Other



Age (years): 15-20 21-30 31-40 41-50 51-60 61-70 71+



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5. INTERVIEW DATE: ________________________

Male Female Other



Age (years): 15-20 21-30 31-40 41-50 51-60 61-70 71+


6. INTERVIEW DATE: ________________________

Male Female Other



Age (years): 15-20 21-30 31-40 41-50 51-60 61-70 71+



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7. INTERVIEW DATE: ________________________

Male Female Other



Age (years): 15-20 21-30 31-40 41-50 51-60 61-70 71+


8. INTERVIEW DATE: ________________________

Male Female Other



Age (years): 15-20 21-30 31-40 41-50 51-60 61-70 71+



106 | P a g e

9. INTERVIEW DATE: ________________________

Male Female Other



Age (years): 15-20 21-30 31-40 41-50 51-60 61-70 71+


10. INTERVIEW DATE: ________________________

Male Female Other



Age (years): 15-20 21-30 31-40 41-50 51-60 61-70 71+



107 | P a g e

11. INTERVIEW DATE: ________________________

Male Female Other



Age (years): 15-20 21-30 31-40 41-50 51-60 61-70 71+


12. INTERVIEW DATE: ________________________

Male Female Other



Age (years): 15-20 21-30 31-40 41-50 51-60 61-70 71+



108 | P a g e

Prepare a presentation on different cultural group’s viewpoint of the cultural heritage site MGTMGT

Do additional research to find more opinions about the site. MGTMGT

Write a short presentation (2-3minutes) on the different cultural group’s viewpoint by

utilising samples from your interview notes (1-12) and other research findings. MGTMGT

Sample statements

“Some people say ….. while other are of the opinion that …..”

“Many visitors think that …. but what they don’t realise is that…..” MGTMGT

Present this to the Assessor during SKYPE Interview II / Personal meeting.

TASK 9: Written presentation on viewpoints

Insert after this page


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TASK 9: INTERVIEW LOCALS 3

Important notice!





following:










Assessor feedback

Learner signature

Date

Assessor signature

Date


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TASK 10: PLAN AND DESIGN A STANDARD TOUR

US 335801: SO2 AC2; AC65 335802: SO2; US 335803: SO3 AC1

AC2 AC3

Mod 5.1-3

EVIDENCE

GATHERER


EVIDENCE TO BE SUBMITTED 1. Tour plan & Map

2. Evaluation form 10

3. Checklist 10

4. Welcome & Tour briefing

5. Written presentation

6. Table 10.6: Adjustments

7. Table 10.7: Alternative arrangements

8. Leaflet (advertisement)

LOCATION: Not applicable


ORGANISER / PLANNER

LEARNER ACTIONS / RESPONSIBILITIES: Use the Site Inventory report to plan and design a

Standard Itinerary. Complete all the other

requirements.


COMPLETED BY:

None


Assessor


1. Use the Site Inventory Report that you compiled in TASK 5 to plan and design a Standard

Tour (highlights and main features of the site).

2. Complete EVALUATION 10: SUITABILITY OF THE ROUTE

3. Complete CHECKLIST 10: LOGISTICS AND OPERATIONAL PROCEDURES

4. Compile A TOUR BRIEFING per Checklist 8 (1-3: Including Welcome, Preparing tour

participants and operational procedures)

5. WRITTEN PRESENTATION OF COMMENTARY (SPEECH): Use your Summary notes about the

site to prepare a commentary (written presentation including introduction, body and

conclusion).

6. ADJUSTMENTS – indicate how you will adjust your standard tour according to the needs,

expectations, interest and values of the provided groups.


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7. ALTERNATIVE ARRANGEMENTS: Indicate which of the provided situation may impact on

your guided tour and the alternative arrangements you will make as applicable to the

site.

8. LEAFLET: Compile marketing material that includes MGTMGT

Location (with directions where applicable) MGTMGT

Contact details MGTMGT

Date of event (if appropriate) MGTMGT

Start Time and duration MGTMGT

Admission prices and / or cost of tour (if applicable). Clearly state the age of the

children if they pay a special price e.g. 'children under 12'. MGTMGT

Brief description of tour / highlights


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1. TOUR PLAN MAP

Duration of the activity - the TOUR SHOULD BE BETWEEN 45-60 MINUTES DEPENDING ON THE

SIZE AND COMPLEXITY OF THE SITE.

Design a Standard Tour / Highlight Tour featuring the major attractions and interesting

aspects of this site. MGTMGT

Use the Site Inventory report to select the famous / major and interesting features and

attractions of the site. The purpose is to orientate the visitors and provide them with the

opportunity to:

- Experience and see the best that the site has to offer in a short period (when they

are pressed for time).

- To provide tour participants with an overview so that they can re-visit areas of

interest in their own time.

- To inform tour participants about other things to do and see on the site (including

the availity of more extensive / detailed tours, other interesting sections, activites

and facilities on site.

- To stimulate an interest and appreciation for the site and get visitors to return. MGTMGT

Design a route plan that includes the features and attractions that you have selected

above.

Draw a map of your tour route and indicate the following:

- Starting point.

- Stops along the route (the specific feature / attraction / exhibit that you have

selected to point out / talk about or where you will be pausing to talk.

- Exit point (end of the tour)

- The above should follow a logic flow (indicate the direction and sequence by

means of an arrow). MGTMGT

Decide how much time you need to allocate.

- Indicate the duration (time) at each stop (on the map).

- Time spend moving from one feature/ attraction to the next (walking time).

- The total for stops and walking should be 45-60 minutes. MGTMGT

Other points to keep in mind

- Look for spot/s where participants can have the best view of the feature / object

/ activity and which provide good photo opportunities.


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Insert your TOUR PLAN MAP here


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2. EVALUATION FORM 10: SUITABILITY OF THE ROUTE

Did you plan the route according to the

following general expected outcomes

of the activity?

YES NO Not

Applicable

COMMENTS

A. The meeting point is easy to locate.

B. It includes the major / prominent

attractions and /or features of the

site.

C. It includes the highlights of the site.

D. It offers the best angle /vantage

point for viewing objects / features /

buildings and photography.

E. All/Most people will be able to

comfortably walk the distance.

F. The route offers easy walking (no

uneven, slippery, stony surfaces)

G. All/most people will be able to

complete the route within the given

time frame.

H. There are seating along the way

I. Exit point/s is available.

J. There are no external influences

(weather, noise, etc.) along the

route that can impact negatively on

the participants or outcome of the

activity (refer to the Risk Assessment

Table 5.1). In the event that there

are, precautions can be taken to

prevent it.

K. There are no hazards along the route

that can impact negatively on the

participants or outcome of the

activity (refer to the Risk Assessment

Table 5.1). In the event that there

are, precautions can be taken to

prevent it.

If your answer to one / more of the above questions is “no”, evaluate your route again to

see if there are other possibilities that would meet the above criteria.

Is there a better alternative to your selected route? Motivate your answer.

What other expected outcomes of the guided tour did you take into consideration?


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3. CHECKLIST 10: LOGISTICS

Indicate which logistics you need to take care of in preparation for the tour and refer to the

*Operational / Operating procedures you have compiled previously:

➢ Include any additional procedures on sites that you might have overlooked while

doing your site research at the time.

Do you need to do any of the following

in preparation of the tour (as applicable

to the site procedure?

Yes No Not

appli-

cable

Provide reference of where

you have compiled the

*Operational / operating

procedures as applicable.

Make and confirm bookings /

reservations (US 246740 SO3 AC1)

Arrange for payments or vouchers /

special entrance fees / free entry for

participants

Make arrangements for people with

special needs

Arrange for meals / refreshment /

accommodation on the site

Complete visitors book

Communicate specific clothing

requirements with the clients (e.g. to

wear long pants, comfortable shoes,

bring a head scarf) - send email, etc.

Inspect / check any area / issue related

to health and safety

Table 5.1 Risk Assessment

form

Legislative requirements Table 5.2 Legislative

framework

Obtain permission / permit to access the

site / sections of the site

Complete indemnity forms

Other legal action required…


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Equipment (as applicable to site

procedure)

Site Inventory Report 2.4

Prepare and check electronic

equipment to be utilized during the

guided tour (e.g. microphone, video

player, etc.)

Prepare and check protective

equipment to be utilized during the

guided tour (e.g. protective clothing,

gumboots, hard hat)

Prepare and check any other

equipment pertaining to the guided

tour

Other site logistics to be taken care of

……

Include additional operational / operating procedures applicable.


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4. WELCOME & PRE-DEPARTURE BRIEFING FOR TOUR PARTICIPANTS 10

Write / type a pre-departure briefing (including Welcome, Introductions, Preparing the

participants for the activity and operational *procedures - as applicable).

*Procedures include but are not limited to site specific procedures, traditional protocol, and

municipal by laws and other restrictive procedures, rules and regulations, safety and security

requirements and any other procedural aspects impacting on the guiding experience.

Use Sections 1-2 of the Observation Checklist 11 (Task 11) as your guideline to write your

script. You will be evaluated against all of these outcomes (as applicable to the site).

1. The write up should be full sentences (in other words your whole speech /

presentation, word for word / essay form). You will only compile your cue cards once

you have prepared your written presentation).

2. Check your written speech for spelling and grammar.

3. Look up synonyms for words e.g. nice – ‘good’, ‘enjoyable’, ‘beautiful’.

4. Ask a person with appropriate knowledge of presentations and the language to assist

you when you get stuck.

The above also apply for the Introduction, Body and Conclusion.


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The Welcome and Tour briefing should be presented to the Assessor during SKYPE INTERVIEW

II / PERSONAL MEETING

WELCOME

DURATION 1-2 minutes

See criteria Section 1 Observation Checklist Task 11


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TOUR BRIEFING




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5. PREPARE A WRITTEN PRESENTATION ON SITE (SPEECH)

MGTMGT

Use the information that you have gathered and researched for the Site Inventory

Report. MGTMGT

Conduct additional research. MGTMGT

Brainstorm to find a Central topic to link your selected features / objects / activities,

etc. to. MGTMGT

Your presentation (based on the Central topic) should comprise of the following:

Introduction – This does not include the ‘Welcome’ and ‘Activity / Tour briefing’

(see 4). The introduction creates the stage for your presentation and helps

participants to understand and enjoy the visit to the site more. You should

provide sufficient information and background to the site. Place it in the

context of South African history (or World as applicable) and/or briefly relate

the history / events that led to the establishment of site / to which the features /

objects / exhibits / artefacts relate to. Participants also should be briefed on

terminology applicable to the site (for example explaining what ‘Voortrekker’

or ‘kraal’mean. The introduction can also be provided at a building /

monument / any other feature that explains the above best. If there are other

features / objects that explain the background to site, the introduction can

take place at several locations. A map or scale model of the site can also

serve as part of the orientation of a group.

Body (Main talk / interpretation)

This is the section where you talk about the different features / objects / exhibits

/demonstrations / activities while the participants can view it. Select the most

interesting information that relates to your TOPIC (and exhibits / features, etc.)

The physical layout of a site may not always be in an ideal order, but you

could apply the following techniques to ensure that there is a logical flow of

information:

- Make mention of a specific feature / object that relates to what you

are explaining and viewing now and point it out when you come to it

later on the tour…”Here is the ……. I was telling you about earlier on”.

- If you did not mentioned it before but it pertains to a previous section

you could link it by saying “Here is yet another example of what we

have previously seen….” Or “This explains what I have been telling you

before…”.

Conclusion – wrap up your talk and convey a final thought / message.


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USE THIS PAGE TO BRAINSTORM IN ORDER TO SELECT A CENTRAL TOPIC.

1. Write down at least three topics in the box.

2. Link the features / objects / activities, etc. that you have included on your Tour Plan

Map to identify the most suitable topic. You can draw more links than the ones

provided.


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You may also type it and attach it to this page.

INTRODUCTION



(Task 11)


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Insert your write up for ‘body’ / guided talk / interpretation after this page

BODY

DURATION 20 – 35 minutes


(Task 11)


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You may also type it and attach it to this page.

CONCLUSION



(Task 11)


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6. TABLE 10.6: Adjustments to the Standard Itinerary according to the needs, expectations,

interest and values of the clients.

US 246740 SO1 AC1 Main human needs including those that are mainly physical, social,

emotional, esteem and intellectual are understood, and are acted upon.

US 246740 SO1 AC2 Customer needs and expectations are identified, including those with

specific needs.

US 246740 SO1 AC3 Appropriate products and services are correctly identified and offered to

customers.

Provide details of how you will adjust your tour in order to accommodate each of the

groups as applicable to your site.

a) Someone in a wheel chair (Special need)

Accessibility; Facilities; Pre-arrangements; Pace of the walking.

b) Someone who is blind (Special need)

Opportunities to stimulate other senses e.g. smell, taste and touch and description of

objects.


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c) Someone from the following religions select one) – Christian, Muslim, Hindu, Jewish,

African traditionalists, others. (US 246740 SO4 AC3 – Cultural sensitivities)

Possible offensive content in your talk and exhibits / practices on the site.

d) People interested in the following archaeology, cultures, fine arts, particular period of

history (Intellectual needs).

Indicate additional sections to be included or suggested to these people.

e) A group of kids who hate history and museums.

How will you adjust your tour to include them and make it interesting?


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f) Photographer

Time of the day Optimum conditions and opportunities for photography to the visitor.

g) Nature lover / botanist

h) People suffering from phobias (emotional needs).


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7. TABLE 10.7: Alternative arrangements

Indicate which of the following scenarios will impact on a tour on your selected site. Yes No Not

applicable

Impact on your tour / activity

a) There is a thunderstorm

b) It is drizzling

c) Strong winds blowing

d) Extremely hot day

e) The main exhibition hall

/ feature is undergoing

renovation / closed

f) Hundreds of school kids

(extremely crowded)

g) Long queues at the

entrance (ticket office)

h) The lift is not working

i) The presentation

equipment is faulty

j) It is very stuffy inside the

building and someone

fainted


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Provide a detailed description of how you would deal with each of the situations that you

have identified in Table 10.7 that could impact on your tour. Describe plan of action /

alternative arrangements to be made. (You only need to do those that would apply to your

site).


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8. ATTACH THE ADVERTISING MATERIAL / INVITATION THAT YOU DESIGNED FOR THE TOUR

(LEAFLET)

It should include the following MGTMGT

Location (with directions where applicable) MGTMGT

Contact person MGTMGT

Contact details (including cell number) MGTMGT

Date of event (if appropriate) MGTMGT

Start Time MGTMGT

Duration MGTMGT

Meeting point MGTMGT

Admission prices and / or cost of tour (if applicable). Clearly state the age of the

children if they pay a special price e.g. 'children under 12' MGTMGT

Brief description of tour / highlights / what participants can expect MGTMGT

If applicable to the site, inform them of any special clothing requirements (e.g.

comfortable shoes, hat) or other precautions to be taken. MGTMGT

Invite them to inform you in advance of any concerns, special needs or interest they

may have. MGTMGT

Include a visual image

Follow guidelines for layout and presentation (Mod 5.3, Basics of Guiding).

Insert your TOUR LEAFLET / INVITATION AFTER THIS PAGE


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TASK 10: Plan and design a standard tour

Important notice!





following:










Assessor feedback

Learner signature

Date

Assessor signature

Date


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TASK 11: PRESENT A WALKING TOUR ON A PROMINENT SITE

US335801 Conduct a Tourist Guide Activity

US 335802 Conduct a Guided Cultural Experience

Mod 6.1-3

EVIDENCE

GATHERER

VIDEO CAMERA OPERATOR

& TOUR PARTICIPANTS LOG EVENT

EVIDENCE TO BE SUBMITTED 1. Tourist Profile 11

2. Video operator: Evaluation Checklist 11

3. Participants (1-5)FEEDBACK FORM 11

4. Checklist 11 Level of achievement

5. Self-Evaluation of the Tour 11

6. Tour Report 11

7. Observation Checklist 11: Self-evaluation of

video

8. Video clip 11

LOCATION: Not applicable


LEADER / PRESENTER

LEARNER ACTIONS / RESPONSIBILITIES: Organise a group to present your designed Standard

Tour to on the prominent tourist site.


COMPLETED BY:

Tour Participants, Video Camera Operator


Assessor


Conduct a 45-60 minute (depending on the size and complexity of the site) tour on your

selected site with a group of people.

MGTMGT

Invite at least 5 people who will participate in a guided tour to be presented by you at

the prominent tourist site. (They will be responsible for paying their own entrance fees

and other costs as it applies to the site – Try and organise that participants can join the

tour for free). MGTMGT

They can be anybody (including family, friends, acquaintances, colleagues or strangers). MGTMGT

Determine their interests, expectations, needs, limitations and values of the participants

(pertaining to aspects of the tour) and complete the Tourist Profile Template 11. (You can

include specific questions in the email).


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TOTAL DURATION OF TOUR = 45-60 MINUTES

You will be required to redo the project should you not remain in the provided time frame

(too short or too long according to the size and complexity of the site).

TOURIST PROFILE 11

Site

Booking date

Booking time

Guide

PAX SIZE *

AGE

NATIONALITY /

CULTURAL

BACKGROUND

NEEDS

SPECIAL NEEDS

LIMITATIONS

INTERESTS

VALUES

EXPECTATIONS

POSSIBLE SENSITIVE

ISSUES/TOPICS

PERTAINING TO THE

GROUP

*It is a formula used by tourism professionals to refer to a passenger or a client. Passengers (in the airline industry);

persons, occupants (in hotel/resort accommodation).


134 | P a g e

Operational procedures and marketing material MGTMGT

Send the participants an invitation by email and include your Advertisement (Leaflet

designed in Task 10.8) to provide them with the necessary information. Also advice

with regards to entrance fees and payment thereof. MGTMGT

Prepare all the logistical requirements according to the Operational procedures

compiled in Checklist 10 (Task 10.3).

Conduct a tour on the site

Use the included Behavioural Checklists as a guideline in your preparation to ensure that you

will meet all the required criteria. Your tour should incorporate the following: MGTMGT

Welcome (including the tourist value) MGTMGT

Pre-departure briefing (safety, rules and regulations, protocol, etc.) MGTMGT

Pre-pare participants by ensuring that they are emotionally and physically

equipped to participate in the tour MGTMGT

Interpretation of the site (Presentation prepared in Task 10.5). MGTMGT

Conclude the tour

You should also do the following during the tour MGTMGT

Allow opportunities for questions MGTMGT

Point out possible hazards and warn tourists MGTMGT

Keep them informed about the progress MGTMGT

Observe participants in order to identify possible needs, distress or disinterest.

At the end of the tour you should: MGTMGT

Advise guests where they can enjoy refreshments or a meal or do some shopping

on the site / visit other attractions / participate in activities. MGTMGT

Answer questions (including on the local area).

PREPARE FOR THE TOUR

Compile Cue cards to serve as a quick reference while conducting the tour.

Practice the tour before the actual presentation – don’t just do it in your head! Use the mirror

or ask a friend to listen to you. Frequently refer to the Behavioural Observation Checklist 11.

(Use the guidelines provided in Mod 6.2, Basics of Guiding).

You should also do a full rehearsal on site first prior to your actual tour.

Complete feedback after tour completion MGTMGT

Ask participants to complete a Participant feedback form. MGTMGT

Complete the following:

- CHECKLIST 11

- SELF-EVALUATION11

- TOUR AND TOUR REPORT 11

SELF-EVALUATION PRIOR TO SUBMISSION


135 | P a g e

Before submitting the video clip for assessment, you should conduct a self-evaluation. MGTMGT

Watch the video and complete the OBSERVATION CHECKLIST 11 MGTMGT

Write down evidence of your performance. MGTMGT

Calculate your total marks. If you did not meet the required 70%, redo the tour. MGTMGT

If you are unsure ask a qualified guide / educator to give his / her input.

VIDEO RECORDING

THE TOUR SHOULD BE VIDEO RECORDED BY SOMEONE MGTMGT

You should identify a suitable person and provide him/her with the instructions below. MGTMGT

Also discuss the Outcome Criteria of the Behavioural Observation Checklists of what

you are required to do. Device techniques and approaches that will capture the best

evidence and results.

I. INSTRUCTIONS TO VIDEO CAMERA OPERATOR

NOTICE TO THE VIDEO CAMERA OPERATOR

Thank you for supporting the learner by offering to record his / her guided tour on a site. It is

of great importance to proof his / her competency as a guide and to the learner in

identifying areas for improvement. Kindly read the Instructions below for the Video recording

and complete the evaluation checklist after you have completed the recording on site.


front page)



136 | P a g e

Equipment

MGTMGT

Ensure that you have at least 2 hours available on the recording tape MGTMGT

Charge the battery to full capacity MGTMGT

Take an extra battery (also fully charged). The capacity of the battery

should be 2-3 hours in total.

THE LEARNER WILL NEED TO REDO THE WHOLE TOUR IN THE EVENT THAT THE TAPE

/ BATTERY IS NOT SUFFICIENT TO RECORD THE FULL TOUR!

Date and

time setting

MGTMGT

Use the function on the Video camera that displays the date and time

on the recorded clip – this will contribute to the validation and

authentication of the recording.

What to

record?

Prior to the tour MGTMGT

(Ask participants to introduce themselves and why they came e.g.

their interests / expectations (5 minutes).

The Tour MGTMGT

Record the learner’s presentation from the start of the tour right to the

end. MGTMGT

Also include the final questions that the participants might have with

regards to information about additional activities and facilities of the

local area.

After the tour MGTMGT

Interview one / two participants to hear what theY thought of the tour.

Do’s and

Don’ts

MGTMGT

You should always remain close to the learner – it is important that the

Assessor s hears everything that is being said when the recording is

being assessed. MGTMGT

You should focus on the learner at least 80% of the time - It is important

that the Assessor will be able to observe the following.

- Clothing and appearance

- Facial expressions

- Eye contact

- Hand movements

- Other body language

- Posture

- Position in relation to group (facing them and group standing in

a half circle).

o Position in relation to object/setting that he / she is discussing


137 | P a g e

(e.g. if it is obstructed, if the learner is standing at the right

place). MGTMGT

You should focus on the group from time to time - it is also

important that the Assessor observe the groups body language

and participation in the tour.

IMPORTANT! MGTMGT

The video camera should be running from the beginning right to the

end of the tour without switching it off! The objective is not to produce

a professional video but to obtain evidence of the full presentation /

time of the tour 45-60minutes). Take note of your own safety while

walking from point A to B while video-taping the learner Guide. BUT,

ultimately the Assessor should be able to hear all the comments and

safety precautions of the learner Guide on the video when assessing

the learner Guide.

Additional

tip

MGTMGT

Find a good angle from where you can pan easily from learner to

participants and also include the background against which

presentation is set. MGTMGT

Don’t move the camera from side to side too much. MGTMGT

If you move the focus, do so slowly. MGTMGT

Avoid taking shots against the sun or where there is a backlight. MGTMGT

Don’t worry if you can’t see the learner in poorly lit areas - keep video

running to capture audio.

Final format Do not alter, edit or add any effects to the video!

The original video clip should be copied to a videotape / DVD.


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SELF-EVALUATION CHECKLIST 11: TO BE COMPLETED by VIDEO OPERATOR AFTER THE TOUR

VIDEO

Total duration: _______

MGT

Comments / Feedback by person who recorded

the video

Yes No

Did everything go

according to plan

(e.g. sufficient

recording time and

battery life)?

If not, please provide information and reasons.

Did you record

interviews with

participants before &

after tour?

If not, state the reason....

Did you focus on the

learner most of the

time?


Did you capture the

participants during

the tour?


Did you keep the

recording running

from the beginning to

the end?

If not, state the reason ...

Did you use the date

and time function

display?

If not, state the reason

Video Camera

Operator

Email

Contact number

(during the day)

Signature of Video

Camera Operator

Date

MGTMGT


139 | P a g e

Dear Interviewee/ Tour Participant

Kindly assist the learner in his/her efforts to understand the limitations (e.g. time, mobility),

needs (e.g. what you want to get out of the tour), expectations of the tour, interests and

values (e.g. religious sentiment, sensitive issues) that you might have. The learner will also

question you on your current viewpoint of the site. This will help this future guide to gain

understanding of what tourists want and how he/she should respond to the above. Kindly

complete the Participants Feedback Report after the tour. Your honest opinion will impact on

future guiding experiences of foreign tourists as this learner will need to adjust and improve

his / her tour according to your response and recommendation. ENJOY THE TOUR!


front page)



140 | P a g e

FEEDBACK FORM 11: TOUR PARTICIPANT 1

LEARNER: _______________________________

MGT

Comments / Feedback by tour

participant SITE: ____________________________________ Yes No

Was the Guide there to meet you?

Did the tour start on time?

If not, why?




time? (clear speech and words audible)

Did you always know what the Guide was

talking about? Objects / features were

clearly pointed out and information was

relevant.

Kindly provide examples if the answer is

‘no’.

Did you always understand the words /

terminology that the Guide used? Did

he/she explain it sufficiently?


‘no’.




the site/topic?

If you answered ‘no’ explain what you

still wanted to know.



TURN PAGE OVER

MGTMGT


141 | P a g e


complaint that you had?

Kindly explain the situation and

indicate if the guide resolved it in a

satisfactory manner.


the experience special?

Kindly provide examples.


needs?



offensive way?





not?

PROVIDE ADDITIONAL COMMENTS/ RECOMMENDATIONS

OVERALL RATING OF THE TOUR POOR FAIR GOOD VERY GOOD EXCELLENT

Tour Participant name

Relation to learner FELLOW LEARNER FAMILY FRIEND TOURIST

WORK COLLEAGUE ACQUINTANCE STRANGER OTHER?_________

Email / Contact number

Signature of Tour Participant Date


142 | P a g e


LEARNER: _______________________________

MGT





If not, why?








relevant.


‘no’.





‘no’.




the site/topic?





TURN PAGE OVER

MGTMGT


143 | P a g e



Kindly explain the situation and







needs?



offensive way?





not?










144 | P a g e

LEARNER: _______________________________

MGT





If not, why?








relevant.


‘no’.





‘no’.




the site/topic?





TURN PAGE OVER

Did the guide respond to any problem/ Kindly explain the situation and


MGTMGT


145 | P a g e







needs?



offensive way?





not?










146 | P a g e

LEARNER: _______________________________

MGT





If not, why?








relevant.


‘no’.





‘no’.




the site/topic?





TURN PAGE OVER



MGTMGT


147 | P a g e







needs?



offensive way?





not?










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LEARNER: _______________________________

MGT





If not, why?








relevant.


‘no’.





‘no’.




the site/topic?





TURN PAGE OVER



MGTMGT


149 | P a g e







needs?



offensive way?





not?









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CHECKLIST 11 RATE THE LEVEL OF ACHIEVEMENT

Review the level of achievement by the participants in terms of success and enjoyment in

accordance with the expected outcomes

Select the statement (from A or B) that is most appropriate to your tour.

A Check

A

Check

B

B

All participants remained with the

group at all times

Some participants did not stay with

the group / wandered off on their

own / left the tour

Even people with limitations /

disability (such as the elderly who

could tire easily, walked slowly or

with difficulty, hard of hearing,

etc.) remained with group.

People with limitations (as

mentioned in Statement A) left the

group.

Participants seemed attentive /

interested in what I had to say?

Most participants looked bored

and uninterested

Questions were asked during the

tour .

There was no questions

There were spontaneous remarks /

exclamations such as “wow”,

“amazing”, “interesting” , “I never

knew that”, etc.

The participants kept quiet or

mumbled in the background.

People participated in activities

(e.g. viewed object in showcase

when invited to do so; moved over

to viewpoint on request, etc.)

Some participants did not bother to

look at the objects that you

commented on.

Lots of photographs were taken. Hardly anyone took photos.

People seem to have had fun

(laughed and enjoyed the

humour)

The participants remained serious

throughout the tour and hardly

laughed.

AFTER TOUR WAS CONCLUDED

Some people thanked you for the

tour and even gave you a tip.

Participants walked away without a

word.

Some people remained behind

and wanted to know more

information pertaining to the site or

Nobody asked any questions

(pertaining the site or information

provided)


151 | P a g e

commentary provided.

Some people wanted to know

where they could buy a booklet /

DVD on the site.

Nobody was interested in buying

any additional information about

the site.

Review

Which column had the most ticks? A B

Do you think the tour was a success? Motivate your answer by using examples of the relevant

column.

Do you think the participants enjoyed the tour? Motivate your answer by using examples of

the relevant column.


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In the light of the above answers, select the relevant level of achievement by the

participants by selecting the relevant column.

Success of the

tour – What did

the participants

get out of the

tour?

Nothing They got to see something new

They got the learn and see something new

They got to learn and see a lot of new things

It was a life changing experience.

Enjoyment –

Did the

participants

enjoy

themselves?

Not at all Maybe To some extend

They had a good time

They had a great time!

Additional comments

Learner signature Date

Assessor signature Date

Do you think the tour was a success? Motivate your answer.


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SELF-EVALUATION OF TOUR 11

GENERAL

If your answer was “yes” - give

reasons why you say so.

If your answer was “no” – give a plan

of action on how to improve.

Did you start on time? Yes

No

Were you punctual and keeping

within the time frames / Did you have

enough time / too much time?)

Yes

No

Did you feel well prepared

(rehearsed enough and did voice

warm-up) when you started the

guided experience?

Yes

No

Did you do enough research before

hand?

Yes

No

Could you answer all / most of the

additional questions?

Yes

No

Was it a well-balanced itinerary? Yes

No

Were the people interested in what

you have to say?

Yes

No

Did the people understand what you

said?

Yes

No

Did you handle conflict well? Yes

No

Can you recall a need or interest you

responded to?

Yes

No

Did you handle health and safety

issues sufficiently?

Yes

No

Did you conduct the tour according

to the practices that reduced impact

on the environment?

Yes

No

Provide examples…

Did you enjoy conducting the tour? Yes

No


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Additional comments




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TOUR REPORT 11

Site

City /town

Province

Tour theme /

topic

Guide /learner

Date

Tour start time

Tour end time

Pax size

Nationality

Weather

conditions

Any problems

encountered

on site?

Hazardous

situations /

health & safety

risks?

Any problems /

complaints from

visitors?

Any Incidents /

accidents?

Suggestions to improve the tour

Facilities

Service


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Exhibition

OVERALL RATING OF THE TOUR POOR FAIR GOOD VERY

GOOD

EXCELLENT

Additional comments




157 | P a g e

OBSERVATION CHECKLIST 11: TOUR PRESENTATION MGTMGT

View your video before forwarding/showing it to the Assessor and evaluate yourself according to the Checklist below. MGTMGT

Also provide examples from your performance as evidence that you did meet the requirements of the criteria.

Explanation of how to rate yourself MGTMGT

You should choose one of the options below for each Criteria (marked with the Check box ):

Possible answers Evaluate your performance by selecting one of the ‘possible answers’. Check the relevant column by

placing a...

Yes You did meet the requirements and there is sufficient evidence. 1

Not applicable The action is not applicable to the site or activity. You may only select this option if

‘where* applicable’ is indicated, otherwise select one of the other three options.

1

No You did do something, but it did not meet the requirements / not sufficient evidence. 0

Not observed

You should have done something (applicable to the site) but you did not do it at all!

0

*As applicable to the site is not the same but indicates that the criteria will vary from site to site and should be evaluated accordingly.

1. DID THE GUIDE WELCOME THE TOURISTS IN THE APPROPRIATE MANNER?

A. Did the Guide welcome and greet the group by doing the

following?

Yes

(1)

Not applicable

(1)

No

(0)

Not observed

(0) Provide evidence of your

performance

Waited for the group at the meeting point

Welcomed and greeted the tourists to the site

“Good morning! Welcome to….”

Mentioned the name of the site

In a warm and hearty manner (smiling)

Appearing organised and ready, thus creating confidence

Appearing relaxed (we understand that you might be nervous

the first few times!)


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B. Did the Guide mention the location of the site? Yes

(1)

Not applicable

(1)

No

(0)

Not observed

(0)

Provide evidence of your

performance

Indicated the unique location where the guests find themselves

(e.g. “Welcome to the Cradle of Humankind in the heart of

Gauteng...”.

C. Did the Guide mention the tourist value of the site? Yes

(1)

Not applicable

(1)

No

(0)

Not observed

(0)


performance

Stated why it is a unique Tourist Attraction for example....*”This

site bears witness to the origins and evolution of human

beings...” or “This is the home where the world famous artist lived

“

Shared different viewpoints regarding to the significance or

experiences that different people have here.

D. Did the Guide complete the introductions? Yes

(1)

Not applicable

(1)

No

(0)

Not observed

(0)


performance

Introduced him / herself

• Briefly said something interesting about him / herself e.g.

o Explaining the meaning of his / her name or

o Relating his / her cultural back ground or

o Relating a funny / interesting piece of information about

him /herself

o Others...............................................................

Introduced any other person/s who might be working with you

on the tour (where applicable)

E. Did the Guide select an appropriate meeting point? Yes

(1)

Not applicable

(1)

No

(0)

Not observed


performance

Stood at an appropriate location (

• Easy for participants to locate

• Not too noisy

• Out of the way of other groups, traffic.

F. Did the Guide start the tour on time? Yes

(1)

Not applicable

(1)

No

(0)

Not observed

(0)


performance

The tour started on the original time communicated to

participants – Check the Participants Feedback Form.

TOTAL (1A-F) /14


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2. ACTIVITY/TOUR BRIEFING: DID THE GUIDE PREPARE PARTICIPANTS FOR THE ACTIVITY?

A. Did the Guide communicate skills and information

required to execute the activity?

WHAT WILL HAPPEN?

Yes

(1)

Not applicable

(1)

No

(0)

Not observed


performance

Outlined the highlights of the tour (what the participants can

expect to see / look forward to)

Indicated the duration:

• How long the tour is going to last.

• At what time will the tour end?

Provided orientation: Used a map to indicate the route of the

tour and adjoining areas that people gain an idea of where

they are going (where applicable).

B. Did the Guide communicate the execution of the activity?

HOW WILL IT BE DONE?

Yes

(1)

Not applicable

(1)

No

(0)

Not observed


performance

Explained what it will involve (as applicable to the site)

• Difficult / challenging sessions or obstacles like climbing a

large number of stairs, crawling, long hike over difficult

terrain

• Fitness requirements

Special techniques required (where applicable)

Communicated the exit point / where rest of the group will join

up again in the event that a participant would like to leave

the tour earlier.

C. Did the Guide ensure that everyone is equipped to

participate?

WHO CAN PARTICPATE?

Yes

(1)

Not applicable

(1)

No

(0)

Not observed


performance

Checking the following (as applicable to the site and activity):

Physical abilities (e.g. fitness, climbing stairs) – where

applicable

Physical disabilities (e.g. wheelchair, other mobility problems) –

where applicable

Emotional state of participants (e.g. claustrophobia,

nervousness) – where applicable


160 | P a g e

Checking the following (as applicable to the site and activity)

Checking the following (as applicable to the site and activity):

continue …

Yes

(1)

Not applicable

(1)

No

(0)

Not observed


performance

Medical notes (heart disease, asthma, diabetes) – where

applicable

Dietary requirements - (if meals are included; someone with

diabetes/low blood sugar may require frequent snacking) –

where applicable

Suitable clothing and footwear – where applicable

Checked if anyone required the use the rest rooms / other

facility (where applicable) prior to the tour?

Pointed out the location of facilities (toilets / shop to buy water

etc.)

D. Did the Guide indicate the objective of the activity?

WHY WILL IT BE DONE?

Yes

(1)

Not applicable

(1)

No

(0)

Not observed


performance

Explained the objective: e.g. “You will learn …or come to

known…..” (compare it with the first criteria of 2A).

Encouraged participants to raise their concerns and / or

ask questions prior to the commencement of the tour.

TOTAL (2A-D) /16

2. ACTIVITY/TOUR BRIEFING: DID THE GUIDE PROVIDE INFORMATION ABOUT THE OPERATIONAL PROCEDURES / RULES /REGULATIONS? E. Did the Guide communicate safety and security as it

applies to the site?

Yes

(1)

Not applicable

(1)

No

(0)

Not observed


performance

Informed participants about potential hazards

Communicated rules and regulations to maintain safety /

security (where applicable)

Communicated emergency procedures e.g.

evacuation procedures (where applicable)

Advised to wear suitable clothing and footwear (where

applicable)

Reminded participants of certain articles required to take

along e.g. water / hat (where applicable)


161 | P a g e

F. Did the Guide communicate rules and regulations?

(according to SITE SPECIFICS)

Yes

(1)

Not applicable

(1)

No

(0)

Not observed


performance

Pertaining to Interiors, objects, exhibits:

No touching …(where applicable)

No sitting on …(where applicable)

No removal of …(where applicable)

Any other Site Specific rule / regulation (where applicable)

Pertaining to the following activities:

No eating (where applicable)

No drinking (where applicable)

No smoking (where applicable)

No photography/videotaping / flash photography (where

applicable)

No running (where applicable)

Pertaining to the environment:

Reminded participants that they are in Nature Reserve /

Conservancy / Other natural protected area (where

applicable)

Requested the participants to remain on the designated

footpath and/or single file (where applicable)

Indicated prohibited actions e.g. no picking of flowers, no

littering.

Any other rules and regulations applying to the site:

Where applicable

G. Did the Guide communicate general rules and

regulations? (GROUND RULES)

Yes

(1)

Not applicable

(1)

No

(0)

Not observed


performance

Communicated rules to ensure the smooth running of the tour

for example “Stay together”; “single file” (as applicable to the

site / activity and where applicable).

H. Did the Guide communicate site specific procedures Yes

(1)

Not applicable

(1)

No

(0)

Not observed


performance

Communicated site specific procedures (where applicable).


162 | P a g e

I. Did the Guide communicate the acceptable and

respectful conduct to be followed on the site?

Yes

(1)

Not applicable

(1)

No

(0)

Not observed


performance

Situations / places where one need to observe silence or talk

softly / subdued e.g. traditional burial place /

cemeteries/places of worship (where applicable).

Situations / places where one would need to show respect

e.g. removal of shoes; wearing head covers; dress code, etc.

(where applicable)

Protocol towards host community – see 3F (where

applicable).

TOTAL (2E-I) /23

MIDDLE STAGES OF THE TOUR: WHILE MOVING AROUND ON SITE

3. DID THE GUIDE MONITOR EXTERNAL FACTORS AND COMMUNICATED PREVENTATIVE MEASURES TO THE PARTICIPANTS?

Did the Guide take preventative measures against the following? Yes

(1)

Not applicable

(1)

No

(0)

Not observed


performance

A. Common injuries and wounds by…

Warning the tourists (where applicable) for example…

• “Watch your head.”

• “Mind your step.”

• “Look out for ....”

• “Be careful.”

Pointing out the above hazards (where applicable)

Staying clear of possible hazards (where applicable)

Removing possible hazards (where applicable) e.g. removing

branch obstructing the route.


163 | P a g e

Yes

(1)

Not applicable

(1)

No

(0)

Not observed


performance

B. Common conditions preventative measures:

Responded to weather conditions/changes (where

applicable) e.g.

▪ Approaching storm – speed up tour or move towards

shelter

▪ Participants stand in the shade when it is becoming

hot

Reminded the participants to take precautions (where

applicable) e.g.

• Sunburn “Wear a hat....”

• Dehydration “Remember to drink sufficient liquids ......”

• Fatigue “Let me know if you need a break or if we

should take it slower...?”

Provided participants with seating along the way (where

possible and applicable)

C. Common complaints encountered :

Enquired prior to receiving complaints about pace of walking -

if it is too fast / if participants are getting tired e.g.

• “Are you still keeping up with me?”

• “Am I walking too fast?

• “Should we take a break?”

Enquired prior to receiving complaints if presentation is audible

(loud enough) and not too fast e.g.

• “Am I talking too fast?”

• “Can everyone hear me?

Enquired/Responded to anything else that participants might

complain about on this site prior to them complaining. Provide

examples.


164 | P a g e

D. Did the guide ensure minimal impact on the environment? Yes

(1)

Not applicable

(1)

No

(0)

Not observed


performance

Prevented participants from doing any harmful actions e.g.

removing or damaging fauna, flora or anything pertaining to

the environment; littering, etc.)

Followed environmental friendly practices e.g. remaining in the

designated footpath

E. Did the Guide communicate progress to the participants in

terms of achieving the objectives of the activity?

Yes

(1)

Not applicable

(1)

No

(0)

Not observed


performance

Kept the participants informed about the progress of the tour

e.g. by stating….

• “We still need to visit...”

• “We are nearly there…”

• “We have nearly come to the end of the tour…”

• “We still have another 30 minutes to …..”

• In 5 minutes we will be arriving at…”

• It is only another 200m then we will be at the top…”

TOTAL (3A-E) /13

4. TREATED CUSTOMERS / HOST COMMUNITY WITH RESPECT

A. Did the guide treat the customers with respect? Yes

(1)

Not applicable

(1)

No

(0)

Not observed


performance

Addressed customers appropriately according to the age,

group and situation e.g.

• Using “Sir”/”Madam” or “Mr. Brown” or first name “John”

as appropriate

• Not using nicknames

• Addressing a group of schoolchildren “Hi Kids” but elderly

people “Good morning good folks”.

• For more formal occasions “Ladies & Gentlemen”


165 | P a g e

Did not act too familiar with customers and maintained

professional boundaries

Acted courteously at all times

Did not make inappropriate comments or jokes about

someone / nationality to make them feel uncomfortable /

annoyed

B. Did the learner apply the code of conduct to ensure the

respectful management of cultural diversity and sensitivities?

Yes

(1)

Not applicable

(1)

No

(0)

Not observed


performance

Dealt with sensitive topics e.g. religion or politics in such a way

that it was not offensive / annoying to anyone

Dealt with sensitive topics that it was not hurtful to anybody

Did not discriminate against anybody in terms of on colour,

gender, ethnicity, nationality, physical challenge, age, etc.

Treated all people in the same manner (equally, impartial and

unbiased) e.g.

• In providing the same service to everyone

• Not giving preferential treatment (doing special favours or

spending more time with certain members)

C. Did the learner apply the code of conduct to ensure the

respectful management of cultural diversity and sensitivities?

Yes

(1)

Not applicable

(1)

No

(0)

Not observed


performance

PERTAINING TO THE HOST COMMUNITY (APPLICABLE TO CULTURAL

VILLAGES / TOWNSHIPS / ANY PLACE WHERE A HOST COMMUNITY IS

ENCOUNTERED)

Informed tourists beforehand of respectful and acceptable

conduct with regards to the host community pertaining to

customs, beliefs, rituals, dances etc.

Greeted and treated host community according to protocol .

Addressed and treated the elders with respect


166 | P a g e

Yes

(1)

Not applicable

(1)

No

(0)

Not observed


performance

Showed respect for their customs, beliefs, rituals, dances, etc.

by never referring to it in a degrading or belittling manner

Protected the host community from disrespectful conduct,

insults or offensive behaviour by tourists.

Respected the privacy of the host community e.g. Not

allowing tourists to wander off to sections that are off limits.

Requested permission for certain actions e.g. For tourists to

take pictures of women or children / rituals

TOTAL (4A-C) /15

5. GENERAL GUIDING TECHNIQUES ON SITE

A. Did the learner apply the following general principles on the

site?

Yes

(1)

Not

applicable

(1)

No

(0)

Not observed

(0)


performance

Prompted the group to follow him/ her e.g. “Please follow me”

Did not walk too fast (everyone in the group could keep up ) –

Check participants feedback form.

Did not provide commentary while walking (especially for large

groups)

Did not start talking before everybody in the group has

gathered

Gathered the group in a semi-circle

Selected appropriate positions to present the various aspects /

objects of the site with optimal view / impact


167 | P a g e

Did not obstruct the object he / she was talking about.

Did not turn face / back to group while interpreting an object

Involved the group for example by asking appropriate

questions, allowing participants to handle objects, smell or

taste, etc.

B. Did the Guide deal with questions in the following manner

during the guided tour? (if not observed, in other words if there

were no questions select not applicable)?

Yes

(1)

Not

applicable

(1)

No

(0)

Not observed

(0)


performance

Answered questions sufficiently displaying knowledge

Answered questions showing respect (treated all questions as if

it is important without putting the person down).

Answered questions indicating if he/she did not know the

answer

Answered questions indicating that he/she would find out if it

could not be answered

When asked a question while walking from one point to

another, he/she waited for the whole group to gather and

then addressed the question e.g “Someone just asked me .....”

When asked a question that requires a longer answer or that

will be addressed later on the guided tour, he / she responded

to it in this manner e.g..

• “It is a very good question I think everyone might want to

know this, so I will explain it in a minute”.

• “Interesting question, I will talk about that a little bit later on

the tour”.

• “Kindly remind me again when we get to ......”.

TOTAL (5A-B) /15


168 | P a g e

6. END STAGE OF THE TOUR

A. Did the Guide deal with questions in the following manner

during the guided tour? (as applicable)?

Yes

(1)

Not applicable

(1)

No

(0)

Not observed


performance

Concluded the commentary by wrapping it up with a

conclusive statement which encapsulated the theme and

message.

Thanked the participants for attending the activity / tour

Wished the participants well for the rest of the day /trip

Advised the participants of additional places of interest

/activities on the site (including restaurants and shopping)

Advised the participants of similar places of interest in the

local area ( where applicable)

Provided information on the local area as per tourist inquiry

e.g. what is the shortest way to the Fuel station (where

applicable)

Answered questions on the local area displaying knowledge.

TOTAL (6A) /7


169 | P a g e

7. PRESENTATION SKILLS

Did the Guide display the following during the

presentation?

Yes

(1)

Not applicable

(1)

No

(0)

Not observed


performance

Personal

appear-

ance

Well-groomed (hair tidy, moustache

trimmed, etc.)

Neatly dressed

Wearing tourist guide badge (where

applicable)

Posture Standing up straight

Body

language

Displaying positive non-verbal expressions

Facing the individual and group squarely

Maintaining eye contact

Friendly, smiling face

Open and attentive

Acting naturally


170 | P a g e

Displaying no annoying habits e.g.

• Playing with hair, jewellery or other

objects

• Continuous rubbing of eyes, chin, hair

or other parts of the body

• Excessive hand movements

• Pacing up and down

• Chewing gum or smoking

• Twitching of the mouth or shoulders

• Cracking knuckles

• Repetitively looking at your watch or

cell

• Weak handshake

• Clearing throat often

• To many hums or huh’s

• Pointing with fingers

• Arms clutched at sides/clasped at

the back/hands in the pockets

• Others ----Notate under feedback

and comments

Yes

(1)

Not applicable

(1)

No

(0)

Not observed

(0)


performance

The Voice

and Speech

Breathing correctly e.g. finish sentences

before running out of breath

Volume (projection) sufficient according

to the venue that everyone can hear.

Pace of speaking correct

• Not too fast or too slow

• Pauses used effectively

Pitch pleasant

• Not too high

• Not irritating

No unpleasant nasal sounds


171 | P a g e

Pronunciation and diction good

• Clear speech

• Words are audible – no mumbling

• No dropping or slurring of the endings

of the words e.g. “dint choo” instead

of “didn’t you” or “yea” instead of

“yes”

• Not adding vowels, consonants or

extra syllables e.g. “ath-e-lete”

instead of “athlete”.

Variation in tone (intonation)

• Not monotonous and/or boring

• Melodious

Yes

(1)

Not applicable

(1)

No

(0)

Not observed


performance

Language

Choice of words(vocabulary)

According to the level of group e.g.

simple for children / people from different

language background

Not repeating certain words too

frequently that it becomes annoying e,g,

“ok”

Use colourful and descriptive words

Grammar

Correct tenses were used and mistakes

did not affect

Correct use of singular / plural form

sufficiently

Correct use of word order to facilitate

understanding

Presentation

style

Displayed passion / enthusiasm for the

site/ theme / topic

Displayed a sense of Humour (excluding

places that require respectful conduct).

Not boring


172 | P a g e

Use of cards

Prepared and available on site

Used it effectively to refer to while

walking / checking a fact

It was not distracting in any way

TOTAL (7I-J) /30


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8. CONTENT OF THE TOUR (INTERPRETATION)

Did the Guide provided information according to the following criteria?

Yes

(1)

Not

applicable

(1)

No

(0)

Not

observed

(0)

Provide evidence of

your performance /

areas for improvement

A. Facts were correct (no mistakes)

Dates were correct – except for the ones that was corrected by the Guide him/herself once

he/she realised it)

Figures, numbers and stats were accurate

Used the right names/surnames of people / places

Identified displays / objects correctly (name)

Provided correct information about displays / objects

Used the correct facts to relate historical events

Used the correct facts to relate cultural aspects including activities

Provided the correct facts about fauna, flora and other nature related topics (where

applicable)

Interpreted symbolism correctly (where applicable)

Did not present opinions / personal viewpoints as facts but clearly indicated if it was his /

other people’s opinion / personal viewpoints

Additional comments


174 | P a g e

Yes

(1)

Not

applicable

(1)

No

(0)

Not

observed

(0)

Provide evidence of

your performance /


B. Facts were current

Updated and/or recent information were provided including name changes, recent events

(where applicable)

C. Facts were interesting

Information was not boring. (Also Check *Participants Feedback Form)

Included researched information that are not commonly known

D. Facts were relevant and in context

Placed displays / objects / people / events in the right historical context

The participants could see (objects, features, etc.) what the Guide was talking about

Information had relevance to the site /display/object / display /topic/period of history, etc.

that was applicable

E. Facts were sufficient

Enough information was provided about site /display/object /topic/period of history, etc. so

that it could be understood by the participants and satisfy general interest

Additional comments


175 | P a g e

Yes

(1)

Not

applicable

(1)

No

(0)

Not

observed

(0)

Provide evidence of

your performance /


F. There was a logic flow of information – there was progression in the presentation

Provided an introduction to the site in the beginning sketching the background / historical

context / setting the scene, etc. as applicable to the site

Provided a proper introduction / background to all new topics / objects / periods, etc.

during the tour in order to be understood in context (where applicable)

Presented historical events in chronological order (where applicable)

Presented facts in sequence so that it made sense to participants / that a process could be

clearly understood, etc. (where applicable)

There was a story line building up to a climax (where applicable)

Pointed out other features / objects / activities that were mentioned earlier on the tour as it

was relevant to the interpretation and what was viewed previously. E.g. “Here is the ……. I

was telling you about earlier” (where applicable)

Linked features / objects / activities that were not mentioned before but pertained to what

was said / previously seen. E.g. “Here is yet another example of what we have previously

seen….” Or “This explains what I have been telling you before…”. (where applicable)

A central topic /theme were evident and information provided was related to it.

Wrapped up information at the end by providing participants with the essence / message /

lessons to be learned from the presentation

G. Terminology was explained sufficiently

Explained terms pertaining to the site / historical event / cultural group, etc. (which

participants might not understand). (where applicable)

TOTAL (8A-G) /27


176 | P a g e

RATE YOUR PRESENTATION 11

Section Max.

possible

score

Your

score

% Write short notes on the areas to address / improve, especially

those less than 70%

DID YOU WELCOME THE TOURISTS IN THE

APPROPRIATE MANNER?

(1A-F) 14

ACTIVITY/TOUR BRIEFING: DID YOU PREPARE

PARTICIPANTS FOR THE ACTIVITY?

(2A-D) 16

ACTIVITY/TOUR BRIEFING: DID YOU PROVIDE

INFORMATION ABOUT THE OPERATIONAL

PROCEDURES / RULES /REGULATIONS?

(2E-I) 23

DID YOU MONITOR EXTERNAL FACTORS AND

COMMUNICATED PREVENTATIVE MEASURES TO

THE PARTICIPANTS DURING THE TOUR?

(3A-E) 13

DID YOU TREAT CUSTOMERS / HOST

COMMUNITY WITH RESPECT?

(4A-C) 15

DID YOU DISPLAY THE GENERAL GUIDING

TECHNIQUES ON SITE?

(5A-B) 15

DID YOU CONCLUDE THE TOUR IN A PROPER

MANNER?

(6A) 7

HOW WERE YOUR PRESENTATION SKILLS?

(7A) 30

HOW WAS THE CONTENT OF THE TOUR

(INTERPRETATION)?

(8A-G) 27

OVERALL ACHIEVEMENT 160 You should have an overall achievement of 70%. If not, redo

before submitting. Additional cost will apply for re-assessment.


177 | P a g e

COMPLETE AFTER VIEWING THE TOUR

Did you enjoy your own tour? Motivate your answer.

Do you think local and international tourists will feel that they get value for money with the

above tour? Motivate your answer.

How can you improve?

After positively answering the above questions (and on achieving at least 70%) you may

proceed with the following:

Complete learner feedback on Task 10 (next page).

Submit this workbook (TASK 1-11), along with all the required evidence for evaluation by the

Assessor.

Wait for feedback before proceeding with task 12.


178 | P a g e

TASK 11: PRESENT A WALKING TOUR ON A PROMINENT SITE

Important notice!





following:










Assessor feedback

Learner signature

Date

Assessor signature

Date


179 | P a g e

GENERAL LEARNER FEEDBACK ON PRACTICAL TASKS 1-11

Yes No Comments

Did you experience

any difficulties in

identifying or

locating the

relevant people to

interview?


Were these people

co-operative?

Were there any

communication

problems?


Did you experience

any conflict with

any of the people

you interviewed?


Did you experience

any other problems

while doing the

practical self-

assignments?


Did you find the

practical

assignments of

value?

Explain ...

Other comments / suggestions?

Assessor comments

Student signature

Date

Assessor signature

Date