MENANGANI KEDATANGAN & KEBARANGKATAN TAMU

PORTER SERVICE

Created by Julie

Develop Guest Check Out1. Communication

a. Information for removal of luggage :

Expected Departure Guest ListReceptionistFO CashierThe Guest / himself

b. Information Needed :Nos of bagTime of collectionTransportation

Cont’d2. Conveying Luggage

a. Before taking the luggage from the room :

-Bell Captain gives the order-Bell Boy receives a stamped BBEC -Reporting to room Maid / Boy-Knocking at the door (3 times and say id)-Entering the room (Greet and say Mr.P are you ready with your luggage?)

Cont’db. Taking luggage from the room - Checking guest’s left articles (check all room area) - Checking missing items (hotel belongings) - Taking out the luggage (check luggage condition,if there is any damage inform guest right away, nos of luggage) - Turning “off” all lights

Cont’d-Bringing the luggage to the lobby * Using the guest elevator (BB tell to elevator operator “lobby please” if there is no clerck BB press the bottom to lobby) * Using the service elevator (employee elevator) (before placing the luggage in lift BB should switch off the lift to open the door until the luggage come in to lift)

Cont’d

- Placing the luggage orderly in the lobby (put the luggage near to guest and guide to FOC)- Sticking the luggage sticker (hotel sticker has sign or symbol of hotel to make easily position and as the hotel promotion)- Hanging on the luggage tag (to avoid mistaken)

Cont’d3. Recording - Bell Boy Errand Card * Completion of the Record * Filling out all information * Writing Key OK * Handling the BBEC to Cashier (to check Bill) > Stamping “PAID” or CHARGE” (paid to cash charge other method) > From Office Cashier initials Card (to know who serve the guest CO)

Cont’d

* Return Key and Bell Boy Errand Card ( return key to Inf Clerk BBEC to BC which wrote plate of car)* Taking luggage to car (confirm guest luggage) Errands Control Sheet Bell Boy Control Sheet

Cont’d4. Loading

- Before LoadingPlacing OrderAsking guest gto check his luggage

- Stacking and LoadingHandling wit careSpecial signFragile item

- Saying Good Bye

Tugas Buatlah percakapan dalam Bahasa Inggris

berdasarkan informasi berikut ini

Mr. P Silverman who works to Nikko Osaka Hotel as Overseas Training will be check in August 10 for a five – night stay. His address is 2245 Bay View San Fransisco CA 90412. His bussiness phone is (415) 5551768 and his residence is (415) 5558766

He will guarantee the Reservation to his Amex Card 660217680008, expiring 12/2012 the cardholder’s neme is Mr. Paul Silverman. The reservation was requested by his secretary Ms. Sandy. Your client plans to arrive at 7 pm, Mr. Silverman who is travelling alone, request a room with the hotel highest level of luxury and service

Latihan Soal1. Mention defenition of Porter Service 2. Write the other name of porter staff in large hotel3. In handling arriving guest what should BB do in installing room? 4. In handling departure what BB do in conveying luggage 5. Why BB should record the plate of car