portaldeployment gartner
TRANSCRIPT
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Notes accompany this presentation. Please select Notes Page view.These materials can be reproduced only with Gartner's official approval.Such approvals may be requested via e-mail [email protected].
Best Practices in Portal Development,Deployment and Management
Ray Valdes
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How Do Portal Deployments Succeed:Many Modes of Success and Failure?
Real Succ ess Comes from Changes to Establ ished Bus iness Processes.
SOA and Web Services can Greatly Facil i tate Process Change.
Modes of FailureModes of SuccessCatastrophic Failure (
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Key Issues
1. How are enterprises deploying portals?
2. How should enterprises define portal strategy?
3. What are best practices in implementingand deploying portals?
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Key Issues
1. How are enterprises deploying portals?
2. How should enterprises define portal strategy?
3. What are best practices in implementingand deploying portals?
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Portal Deployments Evolvein Parallel With Technology
1996 2000 2004 2008 2010
Access to content (via search & personalization)
Access to apps. (via single sign-on)
Platform for new apps.
Access to apps (via app. integration)
Composite apps.
Adaptive apps.
LevelofB
usinessTransformation
Web
S
ervices
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0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Syndicated Apps
Composite Apps (BPF)Platform for New Apps
Advanced App.Int.
Basic App.lnt.
Simple SSO
Content-centric
The Portal Deployment Mix is Changingfrom Content-Centric to Integration-Centric
1997 1999 2001 2003 2005 2007
Principal Focusof Deployment
Gen. 1/2/3/4 deploymentscan be implementedon Gen. 5 platforms
Content-CentricDeployments(Gen. 1 and 2)
Integration-Centric(Gen. 3)
New AppPlatform
(Gen. 4/5+)
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Outward-Facing
B2CE-Commerce B2BMarketplace
Intranet PortalConsolidation
$
$Inward-Facing
Pendulum SwingsB2C to B2B to B2E, and Back Again
DepartmentalPortal
MultipleEnterprise
Portals
Stagnation
andConsolidation
1998 2000 2002 20072005
Self-Service
and PartnerPortals
CompositeApps
Cross DomainOrchestration
andChoreography
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Key Issues
1. How are enterprises deploying portals?
2. How should enterprises define portal strategy?
3. What are best practices in implementingand deploying portals?
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Building the Business Case for the Portal:Show Me the ROI
Examples of other media forcommunication and collaboration.
Telephone, fax, voicemail, e-mail.
So what is the ROI of yourphone system?
Most organizations have only an
intuitive understanding of ROI forlegacy media.
Portal is different because it is new,expensive and possibly risky.
Portal
"Soft" intangible value: productivity, satisfaction.
Concrete, tangible benefits: tied to specific business processes. Bottom line: Portal cannot be truly successful unless it changes
how people work.
Low hanging fruit: self-service to HR applications across entire user population.
Higher up: essential business apps tied to a specific business process.
Moral: Win the war for ROI one process at a time, one department at a time.
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Where Do Portals Come From?
They may fall into your lap From an acquisition or merger.
From a "stealth" implementationoutside of IT (often outsourced).
The portal "Witness Relocation Program"
A less-than-successful KM or BI initiativegets relocated to a different project,with a new name and identity.
Actually, management realizes that thescope truly is beyond the initial KM focus.
A flash of insight strikes the CEO or CIO
Scenario: CEO needs an important document and searches for it. "It's on the intranet, didn't you read the memo."
Five versions of the document on five servers, none are correct.
"This cannot stand." A commitment to implement anything that resembles a solution.
Explains much of portal investment over the past five years.
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Eight Keys to an Effective Portal Strategy
1. Build one enterprise-wideportal strategy
2. Build shared vision of portal
3. Link portal to business goals
and objectives4. Define tangible ROI,
but don't go crazy
5. Implement appropriate governance
6. Identify audiences/demographics
7. Rationalize multiple portals
8. Link to/create content strategy
9. Create funding strategy
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The Enterprise Portal Project
Generate requirements Determine deployment method
Homegrown
Outsourced/Hosted
Open Source
Portal Product
Source solution
Architect, design, layout
Build proof of concept (POC)
Leverage off-the-shelf portlets
Flex personalization, integration
Iterate POC
Integrate directory, security,
Build new portlets
Use portlet intercommunication
Focus on change management
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Decision: One Portal or Multiple Portals?
Answer: "Do the Math" Connect the dots
Estimate the costof each connection
Integration is a widely variable cost,depends on which dot connectsto which other dot
Cheap dot-to-dot: Portal to businessapplication from the same vendor
Expensive dot-to-dot: Portal tocustom application, or toa business application from the same vendor
Optimal choice may be multiple portals, or it may bea single portal
Each dot needs associated business value
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What About Legacy Intranet Content?
You can migrate, but How much of it do you need?
Look and feel challenges.
What about bookmarksand shortcuts?
The path of least resistance
Keep content resources in place.
Important content: freeze legacy replica,convert to active repository.
New content gets added to new platform.
Old content fades away over time.
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What is it Going to Cost You?
It depends Implementation costs vary, not just
due to differences in product or price.
Same product, same vendor,same industry, same number of users,yet cost can be 500% more.
Implementations can range fromcontent-centric to full integration.
High end scenario: 300-500 portlets,half of them custom-coded.
Cost drivers
Type of deployment Custom integration
Product complexity
Integration partner
Typical costs for 3k to 5k users
Low end: $50 /user/year Lightweight implementations Lower cost products
High end: $500 /user/year Comprehensive scope Higher-priced products, partners
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Deployment Dilemma: Microsoft SharepointPortal vs. SAP Enterprise Portal
Context and Considerations Microsoft Sharepoint Portal Server (SPS) appears inexpensive
Low cost for small numbers of users, but not so for large numbers
Windows Sharepoint Services (WSS) is even cheaper (part of Server 2003)
SPS and WSS are easy to implement, easy to use
SPS and WSS provide lightweight collaboration environment for sharingMicrosoft Office documents
SAP Enterprise Portal (EP) has tighter integration with SAP R/3
SAP has a full roadmap for complete end-to-end portal
Alternative Deployment Scenarios and Configurations
SPS is primary portal, SAP EP is contained to ERP access
SAP EP is primary portal, SPS is contained to Office documents
A third, uber-portal on top of both SAP EP and SPS
Other Dilemmas:IBM Websphere vs. SAP,
BEA Weblogic vs. BEA Aqualogic, Oracle vs. IBM, etc
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Key Issues
1. How are enterprises deploying portals?
2. How should enterprises define portal strategy?
3. What are best practices in implementingand deploying portals?
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Portal is the 'Project that Never Ends'
Timeline Pilot in 3 to 6 weeks
First releasein 3 -4 months
Subsequent releasesevery 3 -4 months
Two Ways to Rollout
Breadth first
Horizontal first
Then one dept at a time
Depth-First
Start with one BU
Rollout one unitat a timeRelease 1 Rel. 2
Implementation Maintenance Release 2ProjectEffort
Project Timeline
Classic Waterfall Approach
PilotProjectEffor
t
Project Timeline
Rel. 3 Rel. 4
Continuous Development
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Portal Deployment Best Practices
Understand it, tie it to business goals, then sell it Focus on all aspects: information, applications,
process, people
Start with a technical architecture;
add an information architecture Separate vendor hype from reality
Seek professional assistance
Don't underestimate costs (X + 4X)
Plan for the 90/10-10/90 effect Make the portal "sticky"
Low-hanging fruit
Frequently accessed content and applications
Help employees balance work with personal/home life
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Portlet Development: Multiple ApproachesUsed, but More Still Needed
Size = Number of different usage scenarios supported
The Power vs. Productivity Trade-Off
Custom-CodedPortlet Using
Proprietary API
WizardGenerated
AdvancedParameter-Driven
Portlet
CustomizableStandards-based
Portlet
BasicParametric
Portlet
1998
1999
2001
2003
2004
Next GenRemotePortlets
2006
Productivity
Power
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Can One Size Fit All?Technology Now Spans Diverse Requirements
Requirements Profile B2E B2B Basic B2C High-End B2C
Infrastructure
Network High Medium Low High
Servers Medium Medium High High
Security Medium High Medium High
PlatformOperating System Low Low Low Varies
Database Low Medium Medium High
Directory High High Medium Medium
Application Server Medium Medium Medium High
Tools
Rapid Development High Medium Low MediumDebugging Low Low Low Medium
Monitoring & Mgmt. Medium High Medium High
Application
Personalization Low High Low High
Search High Low Low Medium
Content Mgmt. High Medium Low Medium
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It's Not About TechnologyGovernance Is the Gating Factor
Real success requireschanging businessprocesses
Double-digit ROI requires
fine-grain segmentationof user requirements
Ownership often meansresponsibility, but not authority
Who owns the user experience? External: Marketing
Internal: Human Resources, Operations, CorporateCommunications, IS Organization
Partners: Sales, Operations, Others
B2CB2B
B2E
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Recommendations
Articulate a visionfor your portal and for what it will connect and unify Define a value frameworkto support that vision
Get senior management supportif only to resolve turf wars
Engage LOB managementidentify major headaches, build governance
Understand your usersin great detail
Segment your audience, understand their needs and their IT headaches
Decide what you want your users to doin relation to business processes
Improvements will deliver satisfaction to them, and business value to you
Define metricsthat tell you whether users are "behaving properly"
Instrument your systemto gather necessary metrics
Calculate the effectivenessof your system based on empirical data
Enable your systems for two-way information flow So you can engage in a "conversation" with your users
Mechanisms: polls on front page, rate-this-piece on articles, forums, etc
Don't get distractedby shiny new client-side technology
Stay focusedon interaction patterns and business processes, not technology
Bottom Line:the degree of success in portal deployments dependson the extent that the portal changes how people workfor the better
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Notes accompany this presentation. Please select Notes Page view.These materials can be reproduced only with Gartner's official approval.Such approvals may be requested via e-mail [email protected].
Best Practices in Portal Development,Deployment and Management
Ray Valdes
-
8/13/2019 PortalDeployment Gartner
25/26
Notes accompany this presentation. Please select Notes Page view.These materials can be reproduced only with Gartner's official approval.Such approvals may be requested via e-mail [email protected].
Best Practices in Portal Development,Deployment and Management
Ray Valdes
-
8/13/2019 PortalDeployment Gartner
26/26