Portal Access Help

Portal URL – https://dell.ruckuswireless.com

Portal Landing Screen

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Use Case 1: User Registration as GuestSTEP 1: Click Register

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Use Case 1: User Registration as GuestSTEP 2: Fill the Form, View/Agree Agreement, Type in Captcha, Click Register Button

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Use Case 1: User Registration as GuestStep 1 of Registration Complete. Check for Email

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Use Case 1: User Registration as GuestStep 3: Click ‘Confirm Email’ link on the email

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Use Case 1: User Registration as GuestStep 2 of Registration Complete. You should see the below Profile Screen:

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Use Case 1.2: User Registration as Guest – Getting Full Access

Step 1: Locate Tag and Code option, then click Choose

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Use Case 1.2: User Registration as Guest – Getting Full AccessStep 1: Enter Service Tag from one of the Assets assigned to you (End User Blank).

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If you have an LIC Activation Code, activate it following the below steps:Put the LIC activation code and click on ‘Validate’

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Step 2: Activation Successful

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If the Service tag is not associated with any account, you can either search and select an account or register an account.

This is how to search for an account and select (account existed).

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If the Service tag is not associated with any account, you can either search and select an account or register an account.

This is how to create a new account (account does not exist).

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Use Case 1.2: User Registration as Guest – Getting Full Access (If Service Tag is not associated with any account)Step 2: Since no previous Account for this User, so asking Company Information. Fill the Form and click ‘Activate’

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Use Case 1.2: User Registration as Guest – Getting Full Access and New Account

Confirmation – You now have full access

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Use Case 2: Logging into accountStep: Enter Email, Password, and click Login Button

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Use Case 3: Updating PasswordStep 1: Hover over Account and Click Profile

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Use Case 3: Updating PasswordStep 2: Click ‘Change Password’à Provide New Passwordà Click Update Password

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Use Case 3: Updating PasswordPassword Update verification screen:

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Use Case 4: Registering a device [not claimed yet]

Step 1: Hover on Purchase and Click ‘Activation & Registration’

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Use Case 4: Registering a device [not claimed yet]Step 2: Look for Devices Option and click ‘Choose’

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Use Case 4: Registering a device [not claimed yet]Step 3: Enter Service Tag (OEM Reference Field in Data File) and Click Register

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Use Case 4: Registering a device [not claimed yet]Confirmation

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Use Case 5: License Purchase ActivationStep 1: Hover PurchaseàClick Activation & RegistrationàClick Choose under Licenses Box

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Use Case 5: License Purchase ActivationStep 2: Enter License Code (from Support Activation Email)à click Validate

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Step 3: Enter Service Tag of the Device you want to associate it with à Apply

Use Case 5: License Purchase Activation

Step 4: Hover over Purchases, select Licenses. You will see list of licenses activated along with Device associated with it.

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Use Case 5: License Purchase Activation

Use Case 6: Activating Smart Zone

Step 1: Hover over ‘Smart Products’ and Select License Pool

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Use Case 6: Activating Smart Zone

Step 2: Click on Activate License

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Use Case 6: Activating Smart Zone

Step 3: Enter SmartZone License Code

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Use Case 6: Activating Smart Zone

Step 4: Enter Serial Number à Click Apply

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Use Case 6: Activating Zone

Confirmation: Virtual Device License has been activated

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Use Case 6: Verifying vSZ device activationStep 5: Hover over Smart Products à Devices. Serial number(s) registered will be presented below

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Use Case 7: RMA Smart Device

Step 1: Hover over Smart Products à RMA

Function: Transfer Licenses from existing Smart Device SN to new Smart Device SN. This would be done if for any reason,the existing smart device SN is lost in incidences like – system is formatted and new SN is generated later.

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Use Case 7: RMA Smart DeviceStep 2: Enter Defective Serial Number and New Serial Number. Click RMA Now.

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Use Case 7: RMA Smart DeviceConfirmation: RMA Success

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Use Case 8: Cloudpath Activation• Step 1: Access the Cloudpath activation email you received from Ruckus

Use Case 8: Cloudpath Activation• Step 2: Click on Activation Code

• Step 3: Follow on screen instructions to activate

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Use Case 8: Cloudpath Activation

Use Case 8: View Cloudpath subscriptions• Step 1: Hover over Purchases à Cloudpath• This page lists your Cloudpath subscriptions

Use Case 8: View Cloudpath subscriptions• Step 2: In order to view or download Cloudpath license after it is added to your

view, click on the Activation Code• Step 3: Click on the link to access Cloudpath subscription and download

Use Case 9: A Full User adding Another Guest User to the account

Step 1: Hover over Account and click Management

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Use Case 9: A Full User adding Another Guest User to the accountStep 2: Click ’View’ on Users Block

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Use Case 9: A Full User adding Another Guest User to the account

Step 3: This is the list of existing users. Click Add User

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Use Case 9: A Full User adding Another Guest User to the accountStep 4: Enter Guest User’s First Name, Last Name, and Email Address. Click Add User

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Use Case 9: A Full User adding Another Guest User to the account

Confirmation: The Guest User has been given full access

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Use Case 9: A Full User adding Another Guest User to the account- Login as newly added user and confirm that user has full access by going to profile.- You will also notice that Account for New User is same as the user who sent request

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Use Case 10: A Guest User LINKING UP with Full User (Link-Up)

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Function: When a guest user uses Linkup Function to get full access instead of Service Tag

Step 1: Create Guest Account and confirm the account. Make sure to login after that.

Use Case 10: A Guest User LINKING UP with Full User (Link-Up)Step 2: Login into guest account and click Choose under Link Up Box

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Use Case 10: A Guest User LINKING UP with Full User (Link-Up)Step 3: Enter Email for existing Full User to request access

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Use Case 10: A Guest User LINKING UP with Full User (Link-Up)Confirmation comes that request has been sent.

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Use Case 10: A Guest User LINKING UP with Full User (Link-Up)The Full User receives below email and needs to click on the link to grant permission (giving full access to guest user)

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Use Case 11: A Full User Delegating Access to another Full User

Step 1: Hover Over Account and Click Management

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Use Case 11: A Full User Delegating Access to another Full UserStep 2: Click View under Delegations Box to see existing delegations

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Use Case 11: A Full User Delegating Access to another Full UserStep 3: Click Add Delegation

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Use Case 11: A Full User Delegating Access to another Full UserStep 4: Add Email Address of the user you want to delegate

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Use Case 11: A Full User Delegating Access to another Full UserSuccess Message comes as below. You have option to remove the Delegation by clicking remove option

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Use Case 11: A Full User Delegating Access to another Full UserFull User receives the email that full one time access has been granted

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Use Case 11: A Full User Delegating Access to another Full UserAs a delegated user, upon clicking Masquerade link, you will land on the Original User’s Profile Page. The message comes as ‘Logged in as ‘xyz’ user.’

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Use Case 11: A Full User Delegating Access to another Full UserVerify that you now see the licenses and details of Original User.

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Use Case 11: A Full User Delegating Access to another Full UserOnce you log out (the delegate user logs out) and logs in again into account, you will see your own licenses and other details.

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Use Case 12: Removing a Full UserFunction: As a Full User of the Account, you have option to remove any other existing full userStep 1: over on Account, Click Management, and ‘View’ under User Section

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Use Case 12: Removing a Full UserStep 2: Click on the user you want to remove

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Use Case 12: Removing a Full UserStep 3: Click Destroy and then OK on confirmation message

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Use Case 12: Removing a Full UserConfirmation: User is destroyed

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Use Case 12: Removing a Full UserConfirmation: The destroyed user cannot login again

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Use Case 13: Product Documentation

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• Products:• Product Info

• Features• Download Technical Documents• Software Download

Use Case 13: ProductsGo into Products tab

Use Case 13: Products

Use Case 13: Products

Use Case 13: Products (Features tab)

Use Case 13: Products (Details tab)

Use Case 13: Products (Technical Documents tab)

Use Case 13: Products (Software tab)

Use Case 13: Product Documentation

• Documents and Downloads• Knowledge Base with search capability (Title Search)• Technical Documents with search capability (Title

Search)• Software Downloads with Search (Title and Description)• Security Bulletins

Use Case 14: Documents & Downloads (Knowledge Base tab)

Use Case 14: Documents & Downloads (Technical Documents tab)

Use Case 14: Documents & Downloads (Software Downloads tab)

Use Case 14: Documents & Downloads (Security Bulletin tab)