porsche: the cayenne launch - apax researchers
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HBS Professor John Deighton, Jill Avery (Simmons School of Management), and Jeffrey Fear (University of Redlands) prepared this case. This case was developed from published sources. HBS cases are developed solely as the basis for class discussion. Cases are not intended to serve as endorsements, sources of primary data, or illustrations of effective or ineffective management. Copyright © 2011, 2012 President and Fellows of Harvard College. To order copies or request permission to reproduce materials, call 1-800-545-7685, write Harvard Business School Publishing, Boston, MA 02163, or go to www.hbsp.harvard.edu/educators. This publication may not be digitized, photocopied, or otherwise reproduced, posted, or transmitted, without the permission of Harvard Business School.
J O H N D E I G H T O N
J I L L A V E R Y
J E F F R E Y F E A R
Porsche: The Cayenne Launch
In March of 2003, the Porsche brand faced a challenge without precedent in 55 years. Since the launch of the Porsche 356 in 1948, the brand had stood for expensive, high-performance sports cars. Its designs, varying little over the decades, formed and then came to reflect the notion of a classic sports car. It was a connoisseurâs racing vehicle, engineered for speed and maneuverability. But it was also a rebelâs car; the car James Dean died in and that Tom Cruise ditched in the motion picture Risky Business. Always and everywhere, Porsches were sports cars.
The year 2003 marked the end of this single-minded focus. In March, Porsche launched a sport utility vehicle (SUV), the Porsche Cayenne. The extension of the brand to a new product category posed many challenges. Looking ahead, the company had to think about how to position the Cayenne while protecting the Porsche parent brand. How much and in what ways would the Cayenne change Porscheâs image and brand identity?
The company also had to decide what to do about the ongoing consumer-to-consumer conversations in online Porsche brand communities. Some argued that online brand communities were an important source of consumer research. Others argued that the consumers who participated in the online conversations held views more extreme than the average consumer. Were they of any value in deciphering the marketâs renegotiation of Porscheâs brand meaning?
The Legacya
Ferdinand Porsche was born September 3, 1875 in Bohemia, part of the former Austro-Hungarian Empire. After a brief stint as Daimler-Benzâs technical director, he left the company, which did not want to build small, fast cars for the public. Unemployed at 55, Porsche started his own design firm. The staff grew to include some of the luminaries of German automotive engineering: Porscheâs son, Ferdinand Anton Ernst âFerryâ Porsche; his son-in-law, Anton PiĂ«ch, whose son became chairman of Volkswagen; and a handful of key engineers. Ferry became the head of research and development.
a This section draws from Jeffrey R. Fear and Carin-Isabel Knoop, âDr. Ing. h.c. F. Porsche AGâ (A) and (B), HBS Nos. 706-018 and 706-019 (Boston: Harvard Business School Publishing, 2006).
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In 1934, Adolf Hitler asked Porsche to develop a family car that was both cheap and reliableâthus the âpeopleâs car,â or Volkswagen, was born. Its design was intended to evoke the German infantry helmet and honor National Socialist ideals. During wartime, Porsche focused on tank design, including that of the formidable âTiger.â In June of 1948, the company launched the 356, the first automobile to carry the Porsche brand mark. A Volkswagen factory manufactured the 356,b with its tubular space-frame chassis, aluminum body, and rear-mounted four-cylinder engine, until Porsche opened its own production facility in Stuttgart-Zuffenhausen in 1950.1 (See Exhibit 1 for company milestones.)
In 1953, Porsche produced its first racing car, the 550. In 1964 came the iconic 911, also a racing car. Designed by Ferryâs eldest son, the rear-engine vehicle became a twentieth-century design landmark. In the 1970s, Porsche and Volkswagen collaborated on launching the 914. In 1972, Porsche became a joint stock company (Porsche AG) with
the Porsche and Piëch families on the board.
Porsche AG was nearly derailed by the U.S. stock market crash in 1987. Sales volume collapsed from a peak of 50,000 cars in 1986 to 14,000 in 1993.2 Despite the challenges, however, Ferry Porsche commented at the time: âI certainly have not given away my family name to sell off and cash out the company to the highest offer. This philosophy might hold true for Americans, but not for us.â3
In 1991, Porsche launched the first of several cars at price points lower than those traditionally associated with the Porsche brand. The 911 RS America was a no-frills version of the long-running rear-engine 911 model; priced at $54,000, it ran about $10,000 under traditional Porsche prices. This was followed by the entry-level 968 at about $40,000, close to the $37,000 Nissan 300ZX Turbo or the
$33,000 Mazda RX-7.4
Design and production changes continued in 1992 with the introduction of a revamped, water-cooled 911, the 996. The decision to break with the past and replace the traditional air-cooled engine with a water-cooled engine was seen as a sacrilege to many Porsche purists.
Wendelin Wiedeking became Porscheâs executive director (CEO) in 1992. In the mid-1990s he steered Porsche through one of its most noteworthy turnarounds. He staved off bankruptcy by cutting costs, paring the product line to two models, bringing Japanese manufacturing processes to Porscheâs plants, and expanding into 70 global
marketsâ30 more than in 1993.5
b Porsche 356 photograph courtesy of Stephen Hanafin, http://www.flickr.com/photos/shanafin/432562761; Porsche 550 photograph courtesy of James Emery, http://www.flickr.com/photos/emeryjl/4620731098; Porsche 911 photograph courtesy of Collector Car Ads, http://www.flickr.com/photos/48718277@N06/4586382193; Porsche 996 photograph courtesy of lacomj, http://www.flickr.com/photos/40137058@N07/3813925902; Porsche Boxster photograph courtesy of The Car Spy, http:// www.flickr.com/photos/thecarspy/2641636681; Porsche Cayenne photograph courtesy of The Car Spy, http://www.flickr. com/photos/thecarspy/47216338591.
Porsche 356 Speedster Porsche 550 Le Mans
Porsche 996
1970 Porsche 911
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In 1996, Porsche launched the $40,000 Boxster, a zippy two-seater with an âentry-levelâ price. In departures from tradition, the Boxster
shared 40% of its parts with the 9966 and was assembled by a third-party contract manufacturer, Valmet Automotive, in Finland, rather than at Porscheâs legendary Zuffenhausen plant. âWe had no choice,â said Wiedeking, stressing that on-site German assemblers and engineers ensured that the Boxsters assembled in Finland were â100% Porscheâ7
and just as good as those made in Germany.8
The SUV Betc
In 1998, Porsche announced its plans to develop an SUV. By then, the 50-year-old firm was back on solid financial footing and its stock price was outrunning the national DAX index by 180% (see Exhibits 2 and 3 for stock and financial information). The Porsche Cayenne SUV would be the companyâs third model series, joining the 911 and Boxster sports cars, and the first
developed and launched entirely under Wiedekingâs watch. He wanted the vehicle to combine traditional Porsche styling and performance with off-road driving capability and a spacious interior, placing more emphasis on âsportâ than âutility.â The new car had to retain the brandâs style and panache while accommodating family, outdoor, and transport activities. Wiedeking felt that SUVs were ânearer to the sports car business than sedans. We also looked at minivans, but we do not want an eighth âme-tooâ product. It has to be a real Porsche in
terms of chassis, performance, and designââPorscheâs core strengths.9 The average Porsche customer already owned three cars: an SUV, a sedan, and a Porsche sports car.10 Wiedeking saw an opportunity: âWe know from our surveys that a lot of our customers are waiting for a Porsche SUV. Then there will be no doubt that customers can proudly park their SUV next to a Mercedes S-Class
and other cars like that.â11
Porsche wanted to leverage its premium brand to enter a hot, new marketâboth to capture incremental growth and to diversify the business for protection against potential declines in the sports car segment due to economic fluctuations. The company observed other car manufacturers, including BMW and Mercedes-Benz, successfully leveraging their brands across a wide range of product categories and wanted to do the same. SUV optimists argued that Porsche had creatively found a way to diversify its aging model range in an oversaturated market. They estimated a breakeven number of 10,000 units priced between $64,400 and $79,700. By building 20,000 SUVs a year, Porsche could boost its total sales by 50%.12
The SUV Market
In the late 1980s, the Ford Explorer legitimized the SUV as the quintessential American family vehicle. The SUVâs popularity with U.S. drivers was attributed to the nationâs historic affinity for larger cars and trucks that could serve for both work and personal use. This new breed of vehicle was viewed as innately âAmerican.â Its rugged and powerful appearance, and the promise to combine the carrying capacity of station wagons with the off-road capability of pick-ups, offered an alternative to old-fashioned family suburban and rural utility vehicles. The sporty and aggressive design appealed even to those who would never dream of taking a car into rough terrainânamely preppy,
c This section draws from Jeffrey R. Fear and Carin-Isabel Knoop, âDr. Ing. h.c. F. Porsche AGâ (A) and (B).
Porsche Boxster
Porsche Cayenne
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youthful professionals, including working women and stay-at-home mothers (colloquially known as âsoccer momsâ) who preferred not to be associated with station wagons and minivans.
After Fordâs successful launch of the Explorer, other leading manufacturers both in the U.S. and abroad (such as in Japan and Germany) followed with their own models. By the late 1990s, the SUV market was deemed intensely competitive,13 as many manufacturers strove to offer SUVs with car-like agility, the space of a minivan, and the utility options of a sport vehicle. Fortunately for owners of such large cars (SUVs weighed 4,000 to 6,000 pounds; cars 2,000 to 4,000 pounds), gasoline prices in the U.S. remained very low by global standards. In 1998, light trucks, including SUVs, captured 51% of the new U.S. vehicle market, double the share they had 20 years before, propelled by a strong economy, demand for roominess (some even had 10 cup holders) and the perception of enhanced driver visibility and safety.
Porscheâs SUV would join a crowded market, estimated at about two million units in early 1998, distributed across a range of prices from pick-ups, light trucks, and small Jeeps to high-end entries such as the Range Rover.14 A successful high-end, high-performance Porsche SUV could trigger me-too followers within two to three years, thanks to the compression of development intervals within the automobile industry. Already, Mercedes-Benz was considering an M-Class SUV with a 300-plus-horsepower engine. BMW was also rumored to be interested in developing what would later become the X5. Other European, Japanese, and American brands, including Lexus, Infiniti, Audi, Lincoln, and Cadillac, were looking into developing luxury SUVs. The potential for such new entrants threatened the sustainability of Porscheâs sales forecasts of 20,000 SUVs each year.15
By 1996, the premium SUV market was proving its success. Sales of the 1996 Mercedes off-roader M-Class demonstrated a demand for luxury SUVs (see Exhibit 4 for SUV market information). Luxury/crossover SUVs targeted the high-end market with top-quality interior amenities such as stylish materials (wood and leather) and lowered suspensions. Sales of high-end SUVsâthose costing between $43,000 and $49,000âwere expected to reach 300,000 in 1998 (up from 75,000 in
1995).16 (Exhibit 5 shows SUV sales forecasts by region.) Cadillac was expected to launch an SUV in 1999, and Ford was testing a 19-foot âcrew wagonâ with a V10 engine.
Competition in luxury SUVs was intensified by major Asian players. Lexus, Toyotaâs luxury auto division, saw its small LX 450 SUV grow to nearly 30% of all U.S. Lexus sales in just a few years. Acura (Honda), Infiniti (Nissan), and Mitsubishi already had luxury offerings in the U.S. market.
Nissanâs Xterra SUV was planned for 2000.17 However, launching a luxury SUV was an expensive bet for Porsche. R&D alone amounted to $390 million, and the capital expenditures that would be
necessary for a new plant and equipment tripled between 2000 and 2002.18
Wiedeking was confident in his SUV strategy: âOur new sport utility vehicle will not only correspond in full with Porscheâs high technical and visual standards, but will also pave the way for future growth potential in the sales, turnover, and earnings areas,â he promised.19 An SUV would
give Porsche âa new dimension in both profit and revenues.â20 Fred Schwab, president of Porsche Cars North America, explained, âWhat is going to distinguish us from them [Porscheâs competitors] is that they are making practical vehicles that are good off-road, but are essentially there to get your groceries and take a ride on Sundays. Porsche is in the business of making fun cars. The Cayenne will go faster, handle better and you will be more comfortable in it. It wonât swing and sway . . . It will go from zero to sixty in 5.4 seconds. This SUV will be fun to drive. It will be an SUV [that] sports car lovers will love.â21
By 2002, SUVs were under attack in the U.S. by cultural critics. Starting in 1997, Keith Bradsher, a prominent reporter for the New York Times, spent four years writing scathing critiques of SUVs that
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culminated in a book launched in 2002 entitled âHigh and Mighty: The Dangerous Rise of the SUV.â In his articles and book, Bradsher debunked the widely held notion that SUVs were safer than cars and held up SUVs as a prime example of how American consumerism was contributing to global warming. Some began to question the long-term attractiveness of the SUV segment, predicting a move towards smaller, more fuel-efficient cars.22
Bradsher also painted an unflattering portrait of SUV buyers: âWho has been buying SUVs since automakers turned them into family vehicles? They tend to be people who are insecure and vain. They are frequently nervous about their marriages and uncomfortable about parenthood. They often lack confidence in their driving skills. Above all, they are apt to be self-centered and self-absorbed,
with little interest in their neighbors or communities.â23 Bradsher criticized SUV owners for buying SUVs with functionality that they didnât need, citing auto-industry surveys that showed that less than one in 100 SUV owners took their SUVs off-road. Bradsher connected the SUV to âsoccer momsâ who were rejecting minivans and opting into SUVs as their vehicle of choice. (Exhibit 6 shows consumersâ perceptions of SUV drivers and Porsche drivers.)
Listening to Consumers in Online Communities
Web communities provided an opportunity to observe the way Porsche owners reacted to the announcements and actions of the company in the months leading up to and following the Cayenne launch. The launch lit up the numerous and diverse online brand communities devoted to Porsche, as enthusiasts around the world came together to talk about this cataclysmic event in the life of their brand in chat rooms, web discussion forums, and blogs. One such community was Rennlist.
The Rennlist Community
Rennlist, www.Rennlist.com, was an international online community of Porsche enthusiasts founded in 1998. At the time of the Cayenne launch, it had 36,000 active posters of comments and a lurker population of 200,000, a silent audience who read but did not participate in the discussions. Rennlist provided a virtual communal gathering place for Porsche enthusiasts, as highlighted in the siteâs mission statement: â[Our members] look to Rennlist as their community, their international clubâand their âdaily doseâ of what we are all bonded byâan uncommon sense of loyalty to the Porsche marque as well as to other Rennlist members throughout the world.â Rennlist was independently owned and run by Porsche enthusiasts and was not affiliated with Porsche, although some local Porsche dealerships enjoyed commercial sponsorship through advertising banners on the site.
One of the most used features of Rennlist was its web forums, or online discussion boards where members engaged in ongoing dialogues with each other by first initiating topics of conversation with a seed post, and then listening and responding to othersâ comments in asynchronous conversations. All posts were public and were archived on the website for posterity. In the words of a Rennlist member, the web forums simulated a virtual fraternity: âI havenât had as much fun talking about cars in many years, than Iâve had on these forums. Many times itâs like sitting around a big roundtable with everyone having beers and telling war stories & giving each other help. Itâs fraternity; and I appreciate it.â While anyone who joined could post to Rennlistâs discussion forums, the majority of posters claimed to own at least one Porsche vehicle. Most posters used a virtual signature that contained a list of their Porsche cars.
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The Porsche Brand as an Identity Marker
Rennlist posts painted a picture of Porsche as an ego-expressive brand. While postings seldom addressed the issue directly, a sense of Porsche as a masculine identity marker was palpable in the kinds of topics discussed: the focus on performance metrics, engineering standards, and admiration for Porscheâs manufacturing and racing prowess. Occasionally, however, posts like this appeared:
Thereâs super hot women everywhere, ignoring us . . . tons of hotties, no love (and in some cases a bit of attitude and contempt) from any of them . . . until we walk outside and head to my 996. When it is apparent as to which car we are going to, I hear, âMr. bald guyâ (I have no hair) âWhere are you going? Come backâ from a group of about 10 absolutely drop dead beautiful, tightly clothed, amazingly sexy women on the patio. (Rennlist post)
Porsche as a socio-economic status marker was seldom expressed directly, and often expressly denied:
Iâd like people to see me in my Porsches and think âthere goes a person who really appreciates his sports cars,â not âthere goes another yuppie with more money than brains.â (Rennlist post)
Initial Response of Porsche Enthusiasts to the Prospect of the Cayenne Launch
Hostility toward the launch of the SUV was intense. A scan of Rennlist showed conversations about the Cayenne reaching a fever pitch as the launch approached. (Exhibit 7 shows the number and valence of posts over time.) In the New York Times, the founder of Porsche Peteâs Boxster Board (another Porsche online brand community) claimed, âNo other Porscheâpast, present, or futureâcomes close to generating the kind of [online conversation] response that the Cayenne has.â24 Some posts suggested that a source of pride was about to become a source of shame.
It makes me embarrassed of owning a Porsche . . . kinda like that relative you donât want to admit sharing the same bloodline. Ugh! (Rennlist post)
I am actually ashamed of Porsche stopping to be a pure sports car company . . . A SUV (Slow-Ugly-Vehicle)!! The ANTI-SPORT CAR, a heavy, slow, clumsy, and roll-over happy SUV will share the same emblem on its hood than our sportscars. Sad times for Porsche. (Rennlist post)
Some Porsche owners posted that they were leaving the brand for rivals Ferrari, Aston Martin, or Maserati, after claiming that Porsche had âsold out.â Others collectively mourned the loss of the brand they knew and loved. As Porsche released key design, engineering, manufacturing, and marketing decisions, consumers used Rennlist as a place to vent displeasure.
There just aint nothing Porsche in a SUV. (Rennlist post)
I have been exposed to Porsches since the age of 10. I have seen all the models come and go, but the Cayenne is the first non-sports car to come up and I really donât like this direction at all. Porsche has always been synonymous with âsports carâ and now somebody can say âI have a Porsche . . .â and mean a Cayenne! I could not imagine a Ferrari SUV for example! (Rennlist post)
Just as they had done with earlier models, enthusiasts criticized design and engineering attributes of the SUV. The Cayenneâs front-mounted, water-cooled engine offended âreal Porscheâ purists.
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Early photographs of the Cayenne were met with ridicule in the online community, and sparked many conversations about how ugly the Cayenne was and how it resembled the Hyundai Santa Fe. Some argued that the Cayenneâs design was feminine and lacked the manly stance of competitors like the Hummer and the Jeep.
Porsche enthusiasts were also dismayed that the Cayenne included âunnecessaryâ amenities such as cup holders and a tiptronic automatic transmission, which suggested that the Cayenne was designed for drivers who valued luxury over driving performance. These features confirmed that the Cayenne was not designed as a driverâs car, but rather that it was designed to appeal to what Porsche owners called âsuburban, yuppie, soccer moms.â In online conversations, Porsche owners repeatedly called the Cayenne a car for âposeurs,â people who did not understand the history, heritage, and performance of a Porsche, but who bought the brand merely for its status or image appeal.
20 years ago, when you said you had a Porsche, people looked at you with envy. 10 years ago, when you said you had a Porsche, people looked at you with envy. Today, when you say you have a Porsche, people will reply: oh, those trucks? I got one of those too. (Rennlist post)
I just felt really sad. Now âsoccer momsâ can drive their kids around in a Porsche. Pretty sad. Look at the level that Porsche has been brought down to. BIG MISTAKE (Rennlist post)
And the people who will use it!!! Suzy-Housewife, as well as Dorky Dick whoâs been beaten up through high school finally bought his first â ahem, PORSCHE got the A-OK from the wife â âso long itâs practical dearâ!!!!!!!! (Rennlist post)
The Cayenne will be bought as a car for the poser wife to take the kids to school, the only time it will go off road will be when it goes up on the curb. Come on how many real rear engined Porsche enthusiasts will buy one. (Rennlist post)
Product Development and Manufacturing Criticism
Porscheâs product development and manufacturing decisions figured prominently in the âreal Porscheâ debate and became fodder for arguments against the Cayenne. By spring 1998, Porsche was negotiating with Volkswagen to jointly develop and manufacture SUVs. Under the proposed arrangement, Porsche would undertake the research and development of the SUV, and Volkswagen
would invest about $657 million in the project.25 The new SUVs would share close to 65% of their parts and modulesâthe same chassis and some technologiesâbut showcase different exterior styling, engines, and chassis tuning. Porsche would develop the two models as well as the common platform. VW would be responsible for major aspects of production, with final Cayenne assembly to be conducted by Porsche.26 Partnering with VW was âan ingenious coup,â an observer noted: âHalf of Porscheâs profits come from the Cayenne. That model was developed in collaboration with VW and was built in VW plants. The car is 90 percent VW and 10 percent Porsche.â27 Skeptics worried about paying Porsche prices for a VW, but were assured that the R&D of the new model was purely Porscheâs domain, while its partner would oversee only the production of some major components,
excluding the engine.28 But as one financial analyst opined, the Cayenne would âpush Porscheâs
brand credibility to the absolute limit.â29
Porscheâs partnership with Volkswagen caused consternation among Porsche enthusiasts. Earlier Porsche cars produced with Volkswagen, such as the 914 and 924, had been criticized by enthusiasts as âfauxâ Porsche vehicles. Many claimed that the Cayenne was a âPorsche-ized VWâ built with too
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much Volkswagen content. When Porsche launched a V6 model of the Cayenne which contained a Volkswagen engine instead of the Porsche engines featured in the V8 and Turbo models initially launched, Porsche consumers cried heresy. When some independent testers chose the Volkswagen Touareg over the Porsche Cayenne in performance tests, consumers cemented their skepticism and claimed that, suddenly, âthere was a substituteâ for a Porsche, and it was a Volkswagen Touareg.
Porsche and VW do not seem to be in bed on this project, they are in bed on this project. They are both exactly the same basic vehicle. VW gave Porsche the chassis and said go and design a SUV if you want to be our partner on this . . . So the VW Tour[a]eg and Porsche Cayenne are both Porsche designed on a VW chassis and when they are pulled off the line to go up to Leipzig you will not be able to tell the difference. Only when the Cayenne leaves Leipzig will it look any different. When it has been Porscherised with engine and cosmetics. (Rennlist post)
Sorry, the Cayenne is a Porsche . . . While some of the design is shared with VW and some components built @ VW factories, Quality Control was still supervised by Porsche . . . A good analogy to your argument would be having Emeril Lagasse prepare you a dish at his restaurant and then prepare the same dish at your home. Still the same dish, just produced elsewhere . . . (Rennlist post)
Enthusiasts were distressed to find that the Cayenne had a Japanese transmission. They saw this as a further decline in build quality that came when Porsche switched to Japanese manufacturing processes and away from its handcrafted heritage. In their online conversations, enthusiasts yearned for the days when their Porsche cars were Porsche-designed, constructed from German-made parts, and manually assembled in Germany by racing engineers.
I was reading in Panorama last night that the Cayenne has a 6 speed tip tranny which is produced in Japan. Is this true? Seems like Porsche is just outsourcing as much as possible to keep profits high. Both my cars have Japanese parts (A/C), but nothing so substantial as a transmission. Whatâs next, engines from the Far East? Iâm less and less impressed every day I read more. (Rennlist post)
IMHO a German car with German Ing should have German parts, especially for something as major as the tranny. Isn't that part of the identity of the brand? oops . . . forgot, Porsche doesn't value the brand identity that was built over the last 50 years anymore. The old professor [Ferry Porsche] dies and look what happens . . . an SUV. (Rennlist post)
Personally the thought of purchasing a Porsche with some of its major components outsourced to the Far East is analogous to buying what you think is a fine Swiss time piece that turns out to have a cheap(er) Japanese movement inside. To me that would be unacceptable. Yes, both work, and work well, but the reason you bought the Swiss one in the first place was to get the hand crafted Swiss quality and workmanship that dates back hundreds of years . . . I certainly hope this will not be the future for Porsche cars. Those who know the real definition of build quality know exactly what I am talking about. Most Japanese stuff isnât even worth rebuilding, because it is designed to be replaced when it is done. The old German design and build philosophy was much different than the modern Japanese design (if there is such a thing) and build philosophy. Porsche cars used to be about hand crafted high quality performance, but all that seems to have gone out the window these days just to make more profits. (Rennlist post)
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Wiedeking defended his design and manufacturing decisions, claiming that Porsche focused on its core competencies: engine manufacturing, R&D, body shell work, assembly, quality control, and âhighly professionalâ distribution, while relying on âextended work benchesâ at Valmet, VW, and its network of suppliers. It reduced its in-house production depth to one of the lowest in the industry, shared some components with VW such as electronics, and split R&D costs with VW.30
Finally, Porscheâs decision to build the Cayenne in Leipzig, in the former East Germany, put into question whether the Cayenne could be a âreal Porsche.â Rennlist members who visited the Leipzig plant brought back bad news. The Leipzig plant was little more than a final assembler, with most of the assembly work being done by automated machines. To enthusiasts, the Cayenneâs assembly in Leipzig put into question its âMade in Germanyâ moniker. Leipzig did not carry the German manufacturing heritage of Zuffenhausen; its location in East Germany was associated with the Communist era.
Nice try, but arenât our Cs actually built out in some Skoda plant in Eastern Europe and then final assembled in Leipzig? This may explain some of the initial build quality problems. I've read that the Eastern European manufacturing workforce has some of the attitudinal and work ethic habits of 1970s era Detroit car builders. God forbid. (Rennlist post)
Here is a firsthand report of someone who visited the Leipzig factory on March 19, 2004: What amazed me most was how small it was. They really were just integrators and assemblers there. Much of the car (the upper shell and interior) comes in from Bratislava, and the power plant from Zuffenhausen. The tranny from Asia and it is all put together and âmarriedâ with 18 BOLTS! Thatâs it! Funny. After it is put together, they test drive EACH ONE on the track. I found that to be very interesting quality control, and also a testament to the difference between a VW and a Porsche. Clearly, the Cayenne is not built in Leipzig. Leipzig is where the final assembly and final QC are done. I'm sure that the quality control of Porsche is much better than that of VW. But it is not a car manufacturing plant. (Rennlist post)
Having toured the factory in Leipzig two weeks ago, I can assure you that the Cayenne final assembly is mostly by machine, NOT by hand. The level of automation is amazing. It takes 170 production workers per day to produce 130 Cayennes per day. It takes 80 production workers per day to produce 2 Carrera GTâs per day! (Rennlist post)
And on their website they are boasting about how itâs Made in Germany and what that means. Maybe the thing should say kinda-put-together in Germany. (Rennlist post)
Wiedeking defended his decision to assemble in East Germany: âThe Leipzig location brings our firm advantages, otherwise we would have never built the plant there. But we also create jobs in an
economically weak region.â31 However, a Porsche spokesperson confirmed the importance of manufacturing location to Porsche enthusiasts, â[Location] is not an uncritical issue. People think that as a car comes off the line at Zuffenhausen, Ferdinand Porsche comes by and caresses the car with his hand, and that makes it an official Porsche. Of course, Ferdinand Porsche hasnât been doing that for some time.â32
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Hostility toward Cayenne Buyers
In December 2002, European dealers began to sell the Cayenne, and in March 2003 it was on sale in the United States. Postings by some Porsche owners took on a threatening tone.
Try owning a Cayenne and see how youâre treated by other Porsche owners. (Rennlist post)
Oh and just so you guys know . . . you are the laughing stock of all other Porsche owners. (Rennlist post)
One thing is for sure: the SUV is NOT my brother! I always accepted the other models in the familyâthe 928s, 924s, Boxsters, etc. They were all sports cars. But the SUV: never! (Rennlist post)
Others echoed the earlier concern that the new car would shame them.
People will buy these Porsche S.U.V.âs because theyâre a fad, and theyâll embarrass the real Porsche crowd. Theyâre not going to know how to drive and theyâll do stupid things. Itâs scary to think about. (Rennlist post)
There was a wish to purify the community by exclusion or ostracism. On the road, Porsche owners refused to extend their fraternal greeting to Cayenne owners, limiting it to sports car owners only. They tried to block Cayenne owners from joining local Porsche clubs and refused to allow them to race alongside sports cars in club-sponsored racing event.
So how about the Cayenne? Seems kinda funny flashing lights at an SUV even if it has a Porsche badge . . . Donât think I can . . . (Rennlist post)
Iâm with you guys on the Cayennes. I donât wave to drivers of re-badged VW Touregs either. (Rennlist post)
Please donât flash your lights or honk your horns at me. You will only see my longest finger back at you. (Rennlist post)
My point it that all SUV owners should take their toys and play in their playground. NOT in mine. Find other SUVâs go to the track and have fun together. (Rennlist post)
Thereâs still one problem: A Cayenne, driven by the owner of other Porsche cars may be able to perform miracles that would embarrass all competitors in an autocross situation but the scary thought is that PCNA [Porsche Cars North America] are betting that many Cayenne owners will not be previous Porsche drivers. Having these people who could be unaccustomed to a vehicle of such power, may very well overstep their abilities in trying to keep up (or prove themselves) to the rest of us and cause some real damage. Yes, Iâm biased against the Cayenne. Yes, I think the whole idea of a Porsche SUV is a mistake. (Rennlist post)
Additionally, owners of Porsche sports cars felt that the newcomers would not understand the values of the community they sought to join.
They have little of no feeling of belonging, no understanding of the lineage of Porsches and where their cars were derived from. They donât care about that, most are probably just poseurs. (Rennlist post)
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Porsche: The Cayenne Launch 511-068
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Itâll be piloted by folks who woulda bought the Mercedes Benz/Range Rover if there werenât five of them in the subdivision already, who wouldnât consider a Lexus because itâs âjap crapâ and who think BMW/VW is beneath them. Theyâre not enthusiasts, theyâre consumers. They wonât know or care that old time P-snobs will shun them. (Rennlist post)
Cayenne Buyers Respond
Some Cayenne buyers sought to broaden the Porsche community to include themselves as members of good standing, or at least to appeal to the better natures of the old guard.
This sense of kinship is getting lost due to lines being drawn between one group to another. (Rennlist post)
I thought being a Porsche owner was like joining some sort of fraternity of something . . . but itâs more like [Boxster, Cayenne] owners are the red-headed step child of some dysfunctional Porsche family. Did all entry level Porsche ownerâs get this much crap when they bought their new Porsches? (Rennlist post)
So am I to understand that you are allowed to rail against and hurl invective and others are not? Look. You like your car, I like mine. Iâm not going to bash yours, and I go out of my way to salute yours. Why do you continue to bash my choices? (Rennlist post)
Please start being nicer to each other. This is not the correct time to start having a go at each others throats. (Rennlist post from a site moderator)
Sadly, the ranks of Porsche owners seems to be populated by those into model specific devisiveness and comparison pissing matches. Where once a camaraderie of enthusiasm existed, now lies a state of SUV owners looking for the next status symbol and those remaining few who love the maker of their dream cars fight with one another over which model is best and how effeminate or inadequate another model is compared to theirs. (Rennlist post)
Spillover into the Offline World
While the âreal Porscheâ debates raged on Rennlist, Porsche enthusiasts began to take their criticisms into the offline world. Consumer-generated advertising spoofing the Cayenne made its way around the Internet (see www.flickr.com/photos/alecmcint/447172 for a sample). Consumers circulated bumper stickers, license plate frames, and T-shirts for the Cayenne with slogans like âMy other car is a REAL Porsche.â Cayenneâs advertising featuring headlines such as âOnly one sport utility vehicle has bloodlines like theseâ and âAnother twisted branch on the family treeâ set off online rants. An article in Internet magazine Autoextremist captured the mood:
Porscheâs advertising campaign for the new Porsche Cayenne is the latest attempt to link its ungainly SUV to its greatest sports car and traditions, and in doing so it achieves a new low for the once-bulletproof brand by at once dismissing its own legacy and insulting the intelligence of every auto enthusiastâPorsche, or otherwiseâin the process . . . [Itâs a] stretch that only delusional Porsche marketers could possibly attemptâand a flat-out insult to every great Porsche sports car that has come before it . . . To link it [the Cayenne] in any way to some of motordomâs most historic and legendary machines is an outrage.33
What was said and done on Rennlist traveled beyond the online community. Compelling posts were often copied and pasted to other online communities and to personal and professional blogs.
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This document is authorized for use only by Arianna Maghsoudnia in Social Media 3801 -2021 taught by Yuchi Zhang, Santa Clara University from Mar 2021 to Sep 2021.
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Press reporters used online brand communities like Rennlist to find consumers who were willing to talk about the brand in the press. Porsche owners quoted in news stories about the launch were long-standing, active online brand community members. The mainstream press began to reflect the online zeitgeist of the Porsche enthusiasts. Autoextremist warned that â[The SUV] threatens to destroy the very soul of the company,â34 while the Los Angeles Times announced, âSnowballs are rolling uphill in
Hades. Porscheâshudderâwill build an SUV.â 35
Porsche probably has the purest DNA of any sportscar maker. I donât care how good an all-wheel-drive wagon is, itâs not a sportscar. If you add a car that does not fit with your brandâs image, you must reduce the power of that image. (Porsche consumer quoted in
Australian news outlet Herald Sun)36
Everything about the Cayenne is completely the opposite of what Porsche is and does. It
will be the death of a tradition. (Porsche consumer quoted in the New York Times)37
Itâs blasphemy . . . Iâm not hot on the idea at all. Iâve lived with Porsches all my life and the marquee has always been Porsche sports cars. To bring out an SUV doesnât sit well with
me. (Porsche consumer quoted in the Los Angeles Times)38
Any truck made by Porsche deserves to be a failure. Itâs a disgrace to the Porsche name.
(Porsche consumer quoted in AutoWeek)39
Cayenne Owners Become Assertive
Cayenne owners began to speak in support of their vehicles. They deflected soccer mom, yuppie, and poseur stereotypes, claiming to be fellow Porsche enthusiasts. They told stories about how they would take their SUVs off-road, or use them to tow their Porsche race cars or boats, or to access adventure sports like skiing, hiking, hunting, and fishing. They bragged about the performance of their Cayennes and wrote of beating other sports cars, including the Porsche Boxster, off of the line at traffic lights. They described positive reactions they received from others. They referred to their SUVs as âsports carsâ and circulated a revisionist history of Porsche in which the Cayenne was a logical descendant of Porsche classics. They reminded readers that Ferry Porsche was the driving force behind the Cayenne:
By now, I gotta say the C [Cayenne] is a winner. Itâs not really even an SUV in the traditional sense. Itâs primary focus, like all porsches is performance, and with a straight face, I can tell you itâs pretty much a sports car with some suv traits. (Rennlist post)
You may not need a vehicle that can carry kids, go to the snow, haul a few things and is fun to drive, but that doesnât mean no one does. The Cayenne may not match the 996 (almost nothing else does) but if it outhandles and outbrakes 90% of the vehicles out there, has great power, is fun to drive, offeres good utility, and has room for more of your stuff (including the dog) if that is required, why on earth wouldnât you want one if you were looking for that type of vehicle. Why wouldnât ANYONE want one who can afford the price of admission? (Rennlist post)
The Sports Car Owners Respond
Not all sports car owners were hostile to the Cayenne. Indeed, 18% of the first wave of buyers owned Porsche sports cars. As time passed, postings began to appear on Rennlist embracing the Cayenne. The posters noted that, unlike many SUVs built for the road, the Cayenne handled like a
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Porsche: The Cayenne Launch 511-068
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sports car, with sports car acceleration and nimbleness, yet had the ability to perform like a true off-roader and had impressive towing capacity.
All this over an SUV :rolleyes: And all this talk about how the newer porsches arenât true to their sportscar heritage, seems to me all new cars are going this way, in the end a car company has to worry about selling new cars a lot more than selling old cars and new car buyers for the most part want all those luxuries. . . . If Porsche thinks it needs a SUV to remain strong in the marketplace let them build it. Mercedes has an SUV for chrissakes are they any less of a luxury car company because of it? (Rennlist post)
If youâre really a Porsche enthusiast, you recognize that theyâre first and foremost the worldâs best automotive engineering firm, and the Cayenne looks to be more proof of that. Conceptually, I donât see it as being that far away from the 928. I canât imagine a reason in the world why anybody would care that it has four doors. (Rennlist post)
Pity you feel that way. Do you wave to 914 owners? How about 924 owners? Who decides which Porsche are worthy and which are not? I know plenty of enthusiasts that have Cayennes as second vehicles. While the Cayenne is not my cup of tea Iâve driven a few and they are pretty impressive for an SUV. Do you really want to be one of those drivers that wave to some Porscheâs and not others? No flame intended . . . . . . just something to consider. After all there are some out there that donât think a 986 or a 928 are real Porscheâs either! (Rennlist post)
I have to say that negative opinions (regarding what is and is not a real Porsche) DO, in fact, piss me off. Who the hell is ANYONE, other than Porsche, to say what is and is not? I, personally, would NEVER buy a 924. I donât like them. I donât like how they look. I think they are underpowered and somewhat boring. Is it a real Porsche? Of course it is!!!! You know why? Because PORSCHE built it and SAYS it is!!! Some shmuck who owns a 911 decides that a 944 isnât real. Show me how he is qualified to make that assesment. Does it have a Porsche badge placed there, at the factory, by PORSCHE???? Then it is!!!!! (Rennlist post)
However, the majority of the community continued to attack the Cayenne, relegating it to the bottom rung of the groupâs status hierarchy. Feeling the pressure, Cayenne owners posted their feelings.
So SICK OF THIS, like the Cayenne, and plan to buy one. I come to this forum to get updated info, whats new. What I find is the same people making post after post of the same thing, Its ugly, I donât like the name, why isnât Porsche racing Bla Bla Bla. Do these same people go to the 914 forum and tell them their cars have VW motors, or the 924 forum and harp about Audi truck motors? (Rennlist post)
I have the V8 Porsche [Cayenne] and guess I get a little defensive when people call it a VW and I paid close to 69K for a quote un-quote VW. I know deep down in my heart that I have a Porsche (Rennlist post)
. . . well, maybe the âbashingâ was mild this time . . . but its being going on day in day out for the past year . . . Yeah, I shouldnât let it bother me . . . but after a while anything starts to wear thin . . . trust me. (Rennlist post)
Any of you guyâs ever hear the expression âif you donât have anything good to say donât say it.â Almost every time someone is excited about purchasing this vehicle some of you guys
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This document is authorized for use only by Arianna Maghsoudnia in Social Media 3801 -2021 taught by Yuchi Zhang, Santa Clara University from Mar 2021 to Sep 2021.
511-068 Porsche: The Cayenne Launch
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have to post something negative. Please next time post what you drive so I can use every opportunity to tell you what junk you drive. (Rennlist post)
Looking Ahead
Porscheâs senior management shrugged off the negative buzz from consumers. Despite the withering criticism from consumers, shareholders, and the press, Wiedeking claimed he was not concerned, though he admitted that the decision to build the Cayenne âwas certainly not self-evident.â He said that Porsche was ârichly scoldedâ for moving away from its âbrand coreâ so it knew that the Cayenne needed to be a success. Wiedeking argued that launching the Cayenne took the same courage that Porscheâs founder had demonstrated when he founded Porsche in 1931 during
the Great Depression.40 Schwab, Porscheâs North American president, labeled consumersâ response as naĂŻve, saying, âThose in the Porsche Clubs of America will castigate us for the SUV decision, but they just donât know business. For them to keep having their beloved 911s, we have to find a niche
elsewhere. That is modern business.â41
Wiedeking and Schwab were already looking ahead to their next big launch, the Porsche Panamera, the companyâs first ever four-door sedan. Envisioned as a rival to Maserati, BMW, Audi, and Jaguar sedans, Panamera would further diversify Porscheâs product portfolio and customer base. âThe Panamera is a perfect fit for Porsche,â Wiedeking professed. âIt has all the typical DNA characteristics of a genuine sports car. In terms of performance, design, and driving dynamics, it
meets Porscheâs high standards in every respect.â42
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This document is authorized for use only by Arianna Maghsoudnia in Social Media 3801 -2021 taught by Yuchi Zhang, Santa Clara University from Mar 2021 to Sep 2021.
Porsche: The Cayenne Launch 511-068
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Exhibit 1 Porsche Milestones
1875 Ferdinand Porsche born September 3 in Maffersdorf, Austria-Hungary.
1909 Ferdinand Anton Ernst (âFerryâ) Porsche born September 19, in Wiener Neustadt, Austria.
1950 Porsche begins 356 production in Stuttgart-Zuffenhausen.
1951 The senior Ferdinand Porsche dies at age 70.
1953 Porsche introduces the 550, its first racing-specific car, which meets with immediate success.
1964 Porsche introduces the 911. The company had produced 78,000 type 356s in 14 years.
1972 Porsche KG becomes a joint stock company (AG). Ferry Porsche, chairman of the supervisory
board, precludes all family members, including himself, from direct management roles.
1978 Launch of the front-engined 928 touring car.
1982 Launch of the 944 sports car.
1984 A third of Porsche AGâs capital is offered to the public in the form of non-voting preference
shares on April 25. On September 19, his 75th birthday, Porsche receives the honorary title of
âProfessor.â
1990 Butzi Porsche (Ferdinand A.) succeeds Ferry Porsche as chairman of Porsche AGâs supervisory
board. Butzi had begun his own firm, Porsche Design, in 1972.
1992 Wendelin Wiedeking becomes CEO of Porsche.
1996 Launch of the Boxster two-seater sports car.
1997 Porsche introduces its all-new, water-cooled 911 (the 996) at the Frankfurt Motor Show.
1998 The company prepares to celebrate 50 years of building sports cars with the Porsche name.
Ferry Porsche, honorary president of the Porsche AG supervisory board since 1990, dies March
27 at the age of 88.
2001 Porsche releases its plans to build an SUV.
2002 European launch of the Cayenne in December.
2003 U.S. launch of the Cayenne in March.
Source: âPorsche Timeline,â AutoWeek, April 6, 1998, and casewriters.
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This document is authorized for use only by Arianna Maghsoudnia in Social Media 3801 -2021 taught by Yuchi Zhang, Santa Clara University from Mar 2021 to Sep 2021.
511-068 Porsche: The Cayenne Launch
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Exhibit 2 Porsche Relative Stock Price Performance
Source: Thomson Financial Datastream, accessed February 13, 1998.
0
100
200
300
400
500
600
Jan-9
0
May
-90
Sep
-90
Jan-9
1
May
-91
Sep
-91
Jan-9
2
May
-92
Sep
-92
Jan-9
3
May
-93
Sep
-93
Jan-9
4
May
-94
Sep
-94
Jan-9
5
May
-95
Sep
-95
Jan-9
6
May
-96
Sep
-96
Jan-9
7
May
-97
Sep
-97
Jan-9
8
PORSCHE DAX 30 DATASTREAM GERMAN AUTOMOBILE INDEX
January 1998
US$168
January 1997
US$87
For the exclusive use of A. Maghsoudnia, 2021.
This document is authorized for use only by Arianna Maghsoudnia in Social Media 3801 -2021 taught by Yuchi Zhang, Santa Clara University from Mar 2021 to Sep 2021.
Porsche: The Cayenne Launch 511-068
17
Exhibit 3 Porsche Group Highlights 1995â2002
1995â1996 1996â1997 1997â1998 1998â1999 1999â2000 2000â2001 2001â2002 2002â2003
Sales ⏠million 1,437.7 2,093.3 2,519.4 3,161.30 3,647.70 4,441.50 4,857.30 5,582.00
Domestic ⏠million 527.7 671.9 735.5 955.6 893.2 1,001.30 1,121.00 1,482.50
Export ⏠million 910.0 1,421.4 1,783.9 2,205.70 2,754.50 3,440.20 3,736.30 4,099.50
Vehicle Sales Units 19,262 32,383 36,686 43,982 48,797 54,586 54,234 66,803
Domestic Porsche Units 5,873 9,670 9,174 10,607 11,754 12,401 12,825 13,896
Export Porsche Units 13,346 22,713 27,512 33,375 37,043 42,185 41,409 52,907
Other Models Units 43 â â â
Vehicle Sales Porsche Units 19,219 32,383 36,686 43,982 48,797 54,586 54,234 66,803
911 Units 19,096 16,507 17,869 23,090 23,050 26,721 32,337 27,789
928 Units 104 â â â
944/968 Units â â â â
Boxster Units 19 15,876 18,817 20,892 25,747 27,865 21,897 18,411
Cayenne Units â â â â 20,603
Production Units 20,242 32,390 38,007 45,119 48,815 55,782 55,050 73,284
Porsche Total Units 20,242 32,390 38,007 45,119 48,815 55,782 55,050 73,284
911 Units 20,132 16,488 19,120 23,056 22,950 27,325 33,061 29,564
Carrera GT Units â â â â 7
928 Units 28 â â â
944/968 Units â â â â
Boxster Units 82 15,902 18,887 22,063 25,865 28,457 21,989 18,788
Cayenne Units â â â â 24,925
Other Models Units â â â â
Employees At year end 7,107 7,959 8,151
8,712
9,320
9,752
10,143
10,699
Personnel Expenses ⏠million 392.1 464.4 528.2 574.9 631.3 709.9 799.4 849.5
Balance Sheet
Total Assets ⏠million 951.4 1,249.7 1,490.9 1,916.10 2,205.40 2,891.60 5,408.70 6,315
Shareholdersâ Equity ⏠million 239.1 298.1 415.8 587.4 782 1,053.30 1466.80 1,754.50
Fixed Assets ⏠million 482.5 565.3 579.6 525.6 577.7 731.8 2,207.70 2,663.30
Capital Expenditures ⏠million 213.6 234.8 175.8 155 243.7 293.8 1,119.50 1,295.20
Depreciation ⏠million 67.7 107.6 157.1 183.7 196.6 132.7 278.80 392.20
Extended Cash Flow ⏠million 413.1 592.5 506.5 764.4 1,067.30 1,389.60
Net Income Before
taxes ⏠million 27.9 84.5 165.9
357 433.8 592.4 828.90 933.00
Net Income After taxes ⏠million 24.6 71.3 141.6 190.9 210 270.5 462.00 565.00
Dividends ⏠million 1.8 13.0 21.9 21.9 26.4 45 297.00 59.00
Source: Casewriters, compiled from data listed in Porsche Annual Reports, 1995â2002, http://www.porschese.com/pho/ en/investorrelations/mandatorypublications, accessed December 2005.
Note: HGB and IFRS denote accounting standards. In 2003 Porsche adopted IFRS, or International Financial Reporting Standards.
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This document is authorized for use only by Arianna Maghsoudnia in Social Media 3801 -2021 taught by Yuchi Zhang, Santa Clara University from Mar 2021 to Sep 2021.
511-068 Porsche: The Cayenne Launch
18
Exhibit 4 Premium SUV Market Information (1996â1998 forecast) (in units)
Source: Casewriters, compiled from data contained in IHS Global Insight Report, âWorld Light Truck Industry Forecast,â 1999.
0
50,000
100,000
150,000
200,000
250,000
300,000
350,000
400,000
1996 1997 1998
Luxury Upper middle class Middle class
For the exclusive use of A. Maghsoudnia, 2021.
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511
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For the exclusive use of A. Maghsoudnia, 2021.
This document is authorized for use only by Arianna Maghsoudnia in Social Media 3801 -2021 taught by Yuchi Zhang, Santa Clara University from Mar 2021 to Sep 2021.
511-068 Porsche: The Cayenne Launch
20
Exhibit 6 Consumersâ Perceptions of Porsche Brand and SUV Category Meanings
Consumers were shown a photograph of the Porsche 911 or photographs of three SUVs (Chevy Suburban, Toyota Highlander, Lexus RX) and were asked to write down their thoughts and feelings about the vehicle and the type of person who drove this vehicle.
Responses with more than five mentions are included; n = 120.
Porsche Brand Identity Meanings SUV Category Identity Meanings
Speed Gas guzzler/non-environmentally friendly
Rich/wealthy Family
Male Soccer mom/housewives
Flashy/showy/ostentatious Suburban
Business man/investment banker/MBA Adventure sports
Danger/dangerous Outdoorsy
Middle-aged Mom
Expensive/high-end Parents
Wants attention/to be noticed American
Wind in hair Safety conscious
Risk taking/thrill seeker/living life on the edge Male
Insecure/overcompensating/self-conscious Rugged
Mid-life crisis Practical/serious
Young Female/feminine
Car guy/car lover/likes to drive Never offroaded/rugged wannabe
Playboy/womanizer Bad guys/thugs
Fun/fun-loving Wasteful
Trying to impress/trying too hard Follower/âme tooâ
California Adventurous
Arrogant/cocky Rich/wealthy
Status/prestige-oriented/snobby Young
Adventurous Republican/conservative
Freedom Insecure/Napoleon complex
Egotistical/pompous/pretentious Dominant/likes control/king of the road
Source: Casewriters.
For the exclusive use of A. Maghsoudnia, 2021.
This document is authorized for use only by Arianna Maghsoudnia in Social Media 3801 -2021 taught by Yuchi Zhang, Santa Clara University from Mar 2021 to Sep 2021.
Porsche: The Cayenne Launch 511-068
21
Exhibit 7 Cayenne-Related Posts on Rennlist
Valence of Cayenne Posts
-600
-500
-400
-300
-200
-100
0
100
200
300
400
May-0
1Ju
n-0
1Ju
l-01
Aug-0
1Sep-0
1O
ct-
01
Nov-0
1D
ec-0
1Ja
n-0
2Feb-0
2M
ar-
02
Apr-
02
May-0
2Ju
n-0
2Ju
l-02
Aug-0
2Sep-0
2O
ct-
02
Nov-0
2D
ec-0
2Ja
n-0
3Feb-0
3M
ar-
03
Apr-
03
May-0
3Ju
n-0
3Ju
l-03
Aug-0
3Sep-0
3O
ct-
03
Nov-0
3D
ec-0
3Ja
n-0
4Feb-0
4M
ar-
04
Apr-
04
May-0
4Ju
n-0
4Ju
l-04
Aug-0
4Sep-0
4O
ct-
04
Nov-0
4D
ec-0
4Ja
n-0
5Feb-0
5M
ar-
05
Apr-
05
May-0
5Ju
n-0
5Ju
l-05
Aug-0
5Sep-0
5O
ct-
05
Nov-0
5
Nu
mb
er o
f P
osi
tiv
e/N
ega
tiv
e C
on
trib
uti
on
s
Posts over Time
0
50
100
150
200
250
300
350
400
450
500
May-0
1Ju
n-0
1Ju
l-01
Au
g-0
1S
ep
-01
Oct-
01
No
v-0
1D
ec-0
1Jan
-02
Feb
-02
Mar-
02
Ap
r-02
May-0
2Ju
n-0
2Ju
l-02
Au
g-0
2S
ep
-02
Oct-
02
No
v-0
2D
ec-0
2Jan
-03
Feb
-03
Mar-
03
Ap
r-03
May-0
3Ju
n-0
3Ju
l-03
Au
g-0
3S
ep
-03
Oct-
03
No
v-0
3D
ec-0
3Jan
-04
Feb
-04
Mar-
04
Ap
r-04
May-0
4Ju
n-0
4Ju
l-04
Au
g-0
4S
ep
-04
Oct-
04
No
v-0
4D
ec-0
4Jan
-05
Feb
-05
Mar-
05
Ap
r-05
May-0
5Ju
n-0
5Ju
l-05
Au
g-0
5S
ep
-05
Oct-
05
No
v-0
5
Month
Nu
mb
er
of
Po
sts
Source: Casewriters.
For the exclusive use of A. Maghsoudnia, 2021.
This document is authorized for use only by Arianna Maghsoudnia in Social Media 3801 -2021 taught by Yuchi Zhang, Santa Clara University from Mar 2021 to Sep 2021.
511-068 Porsche: The Cayenne Launch
22
Endnotes
1 Stefan Nicola, âDavid Saves Goliath,â Washington Times, September 27, 2005, http://washingtontimes. com/upi/20050927-085542-8230r.htm, accessed November 11, 2005.
2 Tom Mudd, âBack in High Gear,â Industry Week, February 21, 2000.
3 Ferry Porsche interview, âIch habe nie den Diktator gespielt,â Manager Magazin, Nr. 8, 1988, quoted in Wendelin Wiedeking, Anders ist Besser, Germany: Piper, 2008) , p. 178.
4 James R. Healey, âPorsche Chairman Quits over Dispute,â USA Today, September 24, 1992, via Factiva, accessed December 2, 2005.
5 Jeremy Cato, âWill the 911 Carrera 4 Boost Porscheâs Bottom Line?â The Globe and Mail, November 6, 1998, via Factiva, accessed April 21, 2004.
6 Cato, âWill the 911 Carrera 4 Boost Porscheâs Bottom Line?â
7 âPorsche doubles Finnish output of popular Boxster,â Automotive News, January 12, 1998, via Factiva, accessed April 19, 2004.
8 âPorsche Backs away from Costly Germans,â The Christ Church Press, July 2, 1997.
9 âSoaring Porsche considers SUV,â Automotive News Europe, July 7, 1997, via Factiva, accessed April 18, 2004.
10 âA Chat with Porscheâs Wendelin Wiedeking,â BusinessWeek, January 12, 2001.
11 Mudd, âBack in High Gear.â
12 âPorsche looking to outsource SUV assembly,â Automotive Industries, May 1, 1997, via Factiva, accessed April 16, 2004.
13 Suzanne Christiansen, âLiving largeâthe sports utility,â Metal Bulletin Monthly, December 8, 1998, via Factiva, accessed May 2, 2004.
14 âPorsche,â B. Metzler Seel Sohn & Co research report, July 10, 1998, via Investext, accessed November 29, 2005, p. 6.
15 âPorsche,â B. Metzler Seel Sohn & Co, p. 8.
16 Cindy Starr, âKings of the road: Big cars win buyersâ hearts,â The Cincinnati Post, January 28, 1998, via Factiva, accessed May 2, 2004.
17 Christiansen, âLiving large.â
18 Philippe Houchois, âPorsche AG,â JP Morgan, November 23, 2005, via Investext, accessed December 18, 2005.
19 âSpecial Feature: Executive Cars (Arrive in Style): Porsche to build sport utility vehicle,â BusinessWorld, August 31, 1998.
20 Paul Gallagher, âPorsche Expects Growth if No Global Downturn,â Reuters News, December 3, 1998.
21 âPorsche Roars Back with Fred Schwab and an SUV,â Knowledge at Wharton, March 27, 2002.
22 âExtinction of the predator,â The Economist, September 8, 2005.
23 Keith Bradsher, High and Mighty: The Dangerous Rise of the SUV (New York: PublicAffairs, 2002), p. 101.
24 Jason Tanz, âWounded to the Quick by an Affair Gone Astray,â New York Times, December 13, 2002.
For the exclusive use of A. Maghsoudnia, 2021.
This document is authorized for use only by Arianna Maghsoudnia in Social Media 3801 -2021 taught by Yuchi Zhang, Santa Clara University from Mar 2021 to Sep 2021.
Porsche: The Cayenne Launch 511-068
23
25 âFOCUS: Porsche says no decision on VW tie-in,â Reuters News, March 19, 1998, via Factiva, accessed April 19, 2004.
26 Jeffrey Fear and Carin-Isabel Knoop, âDr. Ing. h.c. F. Porsche AG (B),â HBS No. 706-019 (Boston: Harvard Business School Publishing, 2006), p.1.
27 Nicola, âDavid Saves Goliath.â
28 Scott Miller, âRoad More Traveled: Long Used to Going It Alone, Porsche Joins the SUV Crowd,â The Wall Street Journal, August 21, 2002, p. A.1, via ProQuest, http://proquest.umi.com.ezp1.harvard.edu, accessed November 8, 2005.
29 Jens Meiners, âPorsche moves further from its sports car roots,â Automotive News, December 1, 2003, via ABI/Inform, www.proquest.com, accessed November 5, 2005.
30 Wiedeking, Anders ist Besser, pp. 172-174.
31 Wiedeking, Anders ist Besser, p. 19.
32 âPorsche doubles Finnish output of popular Boxster.â
33 Peter M. DeLorenzo, âMarketing Fraud on a Grand Scale, Brought to You by Porsche,â Autoextremist, January 29, 2008.
34 From post on online magazine Autoextremist, October, 2002, as quoted in Tanz, âDriving: Wounded to the Quick.â
35 Terril Yue Jones, âPorsche Driving in a New Direction: Plans for SUV Dismay Die-Hard Purists of Firmâs Sporty Image,â Los Angeles Times, March 18, 2001.
36 James Stanford, âHOT Pepper,â Herald-Sun, July 4, 2003.
37 Tanz, âWounded to the Quick.â
38 Terril Yue Jones, âPorsche Driving in a New Direction: Plans for SUV Dismay Die-Hard Purists of Firmâs Sporty Image,â Los Angeles Times, March 18, 2001.
39 âFast Poll: Emotions Run Hot on Cayenne: Porsche Hopes the Cayenne Will Add Flavor to Its Lineup. But Critics Say Cayenne Will Be the Next Scary Spice,â AutoWeek, October 15, 2001.
40 Wiedeking, Anders ist Besser, p. 176.
41 âPorsche Roars Back.â
42 âPorsche Will Build Fourth Model Line: Porsche Panamera; Board Approves Four-Door Sports Coupe for 2009 Launch,â Business Wire, July 27, 2005, via Factiva, accessed November 8, 2005.
For the exclusive use of A. Maghsoudnia, 2021.
This document is authorized for use only by Arianna Maghsoudnia in Social Media 3801 -2021 taught by Yuchi Zhang, Santa Clara University from Mar 2021 to Sep 2021.