ponds vs. rivers
DESCRIPTION
Staff Motivation, Mercy Values, Change Acceleration Process, Encouragement, Team WorkTRANSCRIPT
Ponds vs. RiversWho’s Ready to Dive In?
Mercy Hyperbarics and Wound Care10-09-13
Lisa Hezel, RN
The Message (MSG)12 You can easily enough see how this kind of
thing works by looking no further than your own body. Your body has many parts—limbs, organs, cells—but no matter how many parts you can name, you’re still one body.
1 Corinthians 12:12
PondsSleepyGreat Haven for fish,
turtles, snakes, frogs, etc.
Fishing, maybe swimming
Can become Stagnant
Breeding ground for pesky mosquitoes
Dry up & become a puddle
Sometimes need to drain and start out fresh with fresh rain water.
RiversExcitingConstantly MovingCurrents provide
mode for transporting
Fun/Exciting Float Trips
Become an OceanSound of a flowing
river is relaxing
Which one Are We?
Pond?
RIVER?
ComparisonPond Business River BusinessStick with what they
have always doneAre full of people who
enjoy pesky rules and policies
Customer service can be a hassle
Boring and mundane
Always seek new ways to provide services
Want service to be exciting.
Employees are eager to delight and committed to serve.
Value innovation and learning
Which one is most like Mercy?
OR…
How Does it Add Up?Co-Worker EngagementLoyaltyTeam WorkContinuous ImprovementTrustBelief in Each Other
Excellence in 5 Areas1. Clinical2. Cultural3. Stewardsh
ip4. Communit
y5. Service
Mercy’s 5 Dimensions of Excellence
THE MERCYEXPERIENCE
How Do We get There? Little things add up to
BIGTHINGS!
It’s the little things …SafetyService………
What are the Little things that you have control of?
“It’s not the big things that send us to the madhouse, not the loss of a love, but a shoelace that breaks when there is no time left.” Charles Bukowski
The dirty diaperThe spilled coffeeThe sleepy teenagerThe flat tireThe Stupid Traffic!
And So much MORE!!
OR…
How Many Raindrops does it take?
Time to think…..about Behavior
We need MORE WE NEED less
What are we going to Be?Pond?
OR…
The Mighty Mississippi!
Who is Ready to Dive in?
Referenceshttp://www.chipbell.com/blog/what-if-pond-vs-
river/Mercy Pathway to Excellence
http://baggotstreet.mercy.net/sites/default/files/leadership-toolkit/Path%20to%20Excellence%20Leader%20Training%20Guide%5B1%5D.pdf