polycom realpresence media suite release notes

RELEASE NOTES

RealPresence Media Suite

Software 2.8 | December 2016 | 3725-69599-001/J

Polycom, Inc. 2

Contents

What’s New in Release 2.8 ........................................................................................... 4

Basic Features: ..................................................................................................................... 4 Pro Features: ........................................................................................................................ 4 Other Features: ..................................................................................................................... 4 Media Suite Cannot Support SSTR from v2.6 ....................................................................... 5

Release History ............................................................................................................. 6

License Control ............................................................................................................. 7

Polycom® RealPresence Clariti™ Support ............................................................................ 7

Hardware Requirements ............................................................................................... 8

Software Requirements .............................................................................................. 11

Supported Media Player .......................................................................................................11 Supported External Media Servers .......................................................................................12 Supported Web Browsers .....................................................................................................13

Products Tested with this Release ............................................................................ 14

Interoperate with Polycom Products (H.323) ........................................................................14 Interoperate with Third-Party Products (H.323).....................................................................15 Interoperate with Polycom Products (SIP) ............................................................................17 Interoperate with Third-Party Products (SIP) ........................................................................17

System Capabilities and Constraints ........................................................................ 19

Protocols ..............................................................................................................................19 Multi-user Login Capacity .....................................................................................................19 Ports .....................................................................................................................................20

Installation and Upgrade Notes ................................................................................. 24

Software Installation .............................................................................................................24 Software Upgrade ................................................................................................................24 Software Fallback .................................................................................................................25

Known Issues .............................................................................................................. 26

Resolved Issues .......................................................................................................... 29

Get Help ....................................................................................................................... 29

Polycom, Inc. 3

The Polycom Community .....................................................................................................30

Copyright and Trademark Information ...................................................................... 31

Polycom, Inc. 4

What’s New in Release 2.8 RealPresence Media Suite 2.8 includes the features and functionality of previous releases and includes the following new features:

Basic Features: ● Replace FLASH Player with HTML5 player for player fallback. ● Support single forest, multiple domain in AD. ● Support audio only live streaming. ● Support SNMP standard MIB objects. ● Optimize the backup/restore workflow to support system recovery for Media Suite Center server

replacement. ● Support screen reader for player control. ● Public API enhancement Improve existing APIs on permission control for call control and live event. Add a new API for live event. Add a new API to add archive. Add a new API to start a Point-to-Point recording.

Pro Features: ● Support content expiration control.

Other Features: User Portal enhancement or improvement on the following aspects:

• Add participant count for ongoing live event in live event control room.

• Hide VMR and far end address for live event for normal viewer mode.

• Support display a screen or image for live event before the live stream is launched or started.

• Display archive shared channel list in archive properties page.

• Support more administration capabilities for Administrator, including channel edit (such as edit channel cover, channel viewer, and channel contributor), archive search by duration, and getting the share link of an archive.

Note: Get latest product information from Polycom Support

To view the latest Polycom product documentation, visit Polycom Support.

http://support.polycom.com/

Release Notes 2.8

Polycom, Inc. 5

Media Suite Cannot Support SSTR from v2.6 As Microsoft end of support for WMS and IIS, the support of streaming protocol SSTR to the external server is discontinued and the support of WMS and IIS as external third party server is removed from v2.6. Along with Silverlight player through SSTR streaming was replaced by Flash player by RTMP streaming from v2.1, so SSTR streaming protocol is not supported from v2.6.

If the customer still wants to get the streaming from RealPresence Media Suite through SSTR for Silverlight player (for example, integrates with RealPresence Media Manager), the customer has to keep using Media Suite v2.5.

Polycom, Inc. 6

Release History This following table shows the release history of RealPresence Media Suite:

Release History

Release Release Date Features

2.8 December Feature release.

2.7 September Add two new known issues.

2.7 September Feature release.

2.6 June 2016 Add two new known issues.

2.6 April 2016 Feature release.

2.5 December 2015 Feature release.

2.1 September 2015 Feature release.

2.0 June 2015 Feature release. The name of Polycom® RealPresence® Capture Server is changed to Polycom® RealPresence® Media Suite from this release.

1.8 December 2014 Feature release.

1.7 August 2014 Feature release.

1.6.1 April 2014 Maintenance release.

1.6 March 2014 This release provides both Appliance Edition and Virtual Edition. This is the first release of the RealPresence Capture Server Virtual Edition.

1.0 July 2013 This is the first release of the RealPresence Capture Server.

Polycom, Inc. 7

License Control Starting with RealPresence Media Suite version 2.0, RealPresence Media Suite has introduced new license types. All current users of Capture Server 1.x who upgrade to RealPresence Media Suite 2.0+ are entitled to the basic license. A Pro License and Platinum license can be added to provide additional functionality. Based on the size of deployment, a Scalability Mode license may also be available.

Note: You need a new license key after upgrading to v2.8

Before upgrade the system from v2.7 to v2.8, you need a new license key of v2.8 to active the system. For RealPresence Media Suite VE edition, when you upgrade the system to v2.8, system will use default 6/3 trial license before you active the new license key.

Polycom® RealPresence Clariti™ Support RealPresence Media Suite is now available as part of Polycom® RealPresence Clariti™, a Polycom collaboration infrastructure offer that features simplified concurrent user licensing and add-on options. RealPresence Clariti customers should consult with their Polycom representative to ensure they have the correct licensing information before upgrading.

Polycom RealPresence Clariti customers who have a Polycom RealPresence Resource Manager System version 10.0 or later must use the RealPresence Resource Manager system to license their product. If you have not deployed a RealPresence Resource Manager system or if you have not upgraded your RealPresence Resource Manager system to version 10.0 or later, you must license your product using the RealPresence Platform Director System version 3.0.

If RealPresence Media Suite has been upgraded from a prior software version, the system will use an Activation Key obtained from Polycom Service & Support page of the Polycom website.

Note: RealPresence Resource Manager v10.0 or RealPresence Platform Director v3.0

If your deployment includes RealPresence Resource Manager 10.0 or later, you cannot use RealPresence Platform Director 3.0 to license your product.

Polycom, Inc. 8

Hardware Requirements The following hardware requirements were determined based on test scenarios. Your system’s actual performance may vary based on software or hardware configurations.

Hardware Requirements for Virtual Edition Simultaneous Recording Ports

Live Stream

Virtual Core

CPU Minimum RAM

Minimum Accessible Storage

Software Requirements

2 1 41 2.67GHz (Intel®

Xeon® CPU x5650@ 2.67GHz or better) CPU

2.90GHz (Intel®

Xeon® CPU E5-2690 @ 2.90GHz or better) CPU

16GB 80GB VMWare vSphere 5.1/5.5/6.0 6 3 8 16GB

12 6 12 16GB

18 9 242 32GB

40 0 16 32GB

1: For 2/1 model deployment on VMware, requires eight virtual cores for OVA installation. You can change the CPU virtual core to four after the software installation is done.

2: Polycom recommends increasing the virtual CPU cores to 24 to better experience the new functionalities of the User Portal.

Hardware Specifications of Appliance Edition (Without DSP)

Component Description

Chassis Supermicro X9DRW-iF MB and Chassis

CPU Intel® Xeon® Processor E5-2620 *2, 15M Cache,2.0GHz, 6 cores, FCLGA2011

RAM 32GB DDR3-1333 ECC Registered memory (8x 4GB RDIMM)

System storage Intel® SSD 520 Series (120GB, 2.5in SATA 6Gb/s, 25nm, MLC) 7mm used for system image and database.

Local media storage 3.5" Hard disk, 2T*4, SATA-3 6.0Gbps, 7200RPM, 64MB cache removable hard disk with RAID 10.

Meridian Card N/A

Release Notes 2.8

Polycom, Inc. 9

Hardware Specifications of Appliance Edition (With DSP)



CPU Intel® Xeon® Processor E5-2620 *2, 15M Cache,2.0GHz, 6 cores, FCLGA2011




Meridian Card 6x Netra IC, DSP, DM8168, "NETRA" PG2.1 ( 1GHz DSP / 1.0GHz ARM ), BGA-1031

Hardware Specifications of Appliance Edition (For Specific Markets)



CPU Intel® Xeon® Processor E5-2620, 15M Cache,2.0GHz, 6 cores, FCLGA2011




Meridian Card N/A

PC Hardware Requirement for Playing 1080P60 Video Component Description

CPU Intel® 2.60GHz(Intel(R) Core(TM) i7 or better

RAM 4 GB or better

Graphics Support 1080P60

Release Notes 2.8

Polycom, Inc. 10

PC Hardware Requirement for Easy Capture Component Description

Operation System Windows 7/8 (32 bit or 64bit)

CPU Intel Core i5, 2.5GHz or higher

Memory 4G or higher

Free Hard Disk 500M or above

Camera Integrated or external

Microphone Integrated or external

Monitor Resolution 1280x720 or above

Polycom, Inc. 11

Software Requirements The following software requirements were determined based on test scenarios. Your system’s actual performance may vary based on software or hardware configurations.

Supported Media Player The following table lists the supported media players.

Note: Enable Native Client manually to get complete player experience for Chrome 46 or higher

For Chrome 46 and higher version, you need to enable Native Client on pages chrome://flags and chrome://plugins manually. Use about:flags may not redirect the page to chrome://flags occasionally.

Release Notes 2.8

Polycom, Inc. 12

Supported Media Player

Operating System

Browsers Media Player Name Media Player Version

MP4 WMV

Windows IE10, IE11 Adobe Flash Player 23.0.0.207 Supported Not supported

RealPresence Media Suite Player

2.8.0

Windows Media Player

12.0.7601.18840 Not supported

Supported

Edge HTML5 Player - Supported Not supported

Chrome 54, Chrome 55

HTML5 Player - Supported Not supported

NACL Player Chrome Plugin

Firefox 49, Firefox 50



2.8.0

Mac OS Safari 9.0.2 Safari 10.10.1



2.8.0

Chrome 54, Chrome 55


NACL Player Chrome plugin

Firefox 49, Firefox 50



2.8.0

Supported External Media Servers Polycom RealPresence Media Suite can stream to up to 50,000 concurrent streams on its own. Additionally, RealPresence Media Suite supports the optional use of external third party media servers.

The following table lists supported external media servers.

Release Notes 2.8

Polycom, Inc. 13

Supported External Media Servers

Server Name Version Default Port Live Steaming VoD

Wowza Media Server 4.4.1 1935 Yes, supported Windows, Mac OS, iOS, and Android OS (higher than 4.3)

Yes, supported Windows, Mac OS, iOS, and Android OS (higher than 4.3)

AKAMAI - 1935 Yes, supported Windows, Mac OS, iOS, and Android OS (higher than 4.3)

-

Edgecast - 80 Yes, supported Windows, Mac OS, iOS, and Android OS (higher than 4.3)

-

CloudFront - 1935 Yes, supported Windows, Mac OS, iOS, and Android OS (higher than 4.3)

-

Supported Web Browsers The following table lists the supported web browsers

Supported Browsers

Operating System Browser Name Version

PC (Windows 7, Windows 8/8.1, and Windows 10)

Internet Explorer 10, 11

Edge 25

Firefox 49, 50

Chrome 54, 55

MAC OS-X (10.10.5, 10.11.4)

Safari 9.0.2, 10.10.1

Firefox 49, 50

Chrome 54, 55

iOS Safari 9.2, 10.1.1

Android, phone and tablet Android browser 4.4/4.4.2, 5.0, 5.1, 6.0

Note: Clean web browser cache before using User Portal

Clean web browser cache before using User Portal first time, or the system may display incorrect.

Polycom, Inc. 14

Products Tested with this Release RealPresence Media Suite 2.8 systems are tested extensively with a wide range of products. The following list is not a complete inventory of compatible equipment. It indicates the products that have been tested for compatibility with this release.

Note: Supported products

You are encouraged to upgrade all your Polycom systems with the latest software before contacting Polycom support to ensure the issue has not already been addressed by vendor software updates. Go to Polycom Support Service Policies to find the current Polycom Interoperability Matrix.

Video conferencing systems use a variety of algorithms to compress audio and video. In a call between two systems, each end transmits audio and video using algorithms supported by the other end. In some cases, a system may transmit a different algorithm than it receives. This process occurs because each system independently selects the optimum algorithms for a particular call, and different products may make different selections. This process should not affect the quality of the call.

Interoperate with Polycom Products (H.323) The following table shows the interoperability between RealPresence Media Suite and other Polycom products when H.323 calls are recorded.

Interoperability with Polycom Products (H.323)

Type Product Version

Gatekeepers, Gateways, and MCUs

Polycom DMA 7000 6.4.1

Polycom RMX 1000/500 2.1.2

Polycom RMX 1000C/500C 2.4.2

Polycom RMX 1800/2000/4000 8.7.1

Polycom RMX 1500/2000/4000 with MPMx 8.5.11

Polycom 800VE 8.6

Polycom MGC 9.0.4

Endpoints Polycom Group Series 6.0.1

Polycom RealPresence Debut 1.2

Polycom HDX Series 3.1.11

Polycom VSX Series 9.0.6.2

Polycom QDX Series 4.0.3

Polycom PVX 8.0.16

http://support.polycom.com/PolycomService/support/us/support/service_policies.html

Release Notes 2.8

Polycom, Inc. 15


Polycom VVX 5.5.0

CMA Desktop PC/Mac 5.2.7

Polycom Telepresence M100 1.0.7

Polycom RealPresence Desktop 3.7

Polycom RealPresence Mobile (iPad, iPhone4s)

3.7

Polycom RealPresence Mobile (Android) 3.7

Content Management System

Polycom RealPresence Media Manager 6.7.1.5

Polycom RealPresence Media Editor 6.6

Network traversal Polycom RPAD 4.2.3

Polycom VBP 7301 14.7.1

Media Manager cannot retrieve UGC files on RealPresence Media Suite since there is no VRR associated between RealPresence Media Suite and Media Manger. The RealPresence Media Suite does not support Scalability Mode when integrates with RealPresence Media Manager.

Interoperate with Third-Party Products (H.323) The following table shows the interoperability between RealPresence Media Suite and third party products when H.323 calls are recorded.

Interoperability with Third-Party Products (H.323)



Codian MCU 4505 4.5 (1.45)

Cisco VCS X8.2.1, 8.5, 8.6

Endpoints RadVision Scopia XT1000 2.5.416

Tandberg Edge95 MXP F9.3.4

Cisco EX90 7.1.4

Cisco SX80 8.0.1

SONY PCS-G50 2.72

SONY PCS-XG80 2.72

Sony PCS –1 3.42

Release Notes 2.8

Polycom, Inc. 16


Tandberg MXP 770 FC7.3.1

Tandberg C20 TC2.1.2

Tips: How to use the menu to control the playback from HDX

The menu for controlling the playback are as follows: • start playback: *5 • stop playback: *3 • pause playback: *1 • resume playback:*2 • fast forward: *6 • fast backward:*4

If use *3 to stop the playback, you should use *5 to start the playback again; if use *1 to pause the playback, you should use *2 to resume the playback.

Release Notes 2.8

Polycom, Inc. 17

Interoperate with Polycom Products (SIP) The following table shows the interoperability between RealPresence Media Suite and other Polycom products when SIP calls are recorded.

Interoperability with Polycom Products (SIP)



Polycom DMA 6.4.1

Polycom RMX 1000/500 2.1.2

Polycom RMX 1000C/500C 2.4.2

Polycom RMX1800/2000/4000 8.7.1

Polycom RMX 1500/2000/4000 with MPMx 8.5.11

Polycom 800VE 8.7.1

Endpoints Polycom HDX Series 3.1.11

Polycom VVX 5.5.0

Polycom PVX 8.0.16

Polycom Group Series 6.0.1

Polycom RealPresence Trio 5.4.3

Polycom RealPresence Debut 1.2

Polycom RealPresence Desktop 3.7

Polycom RealPresence Mobile (iPad, iPhone4s)

3.7

Polycom RealPresence Mobile (Android) 3.7

Network traversal Polycom RPAD 4.2.3.1

Polycom VBP 7301 14.7.1

Interoperate with Third-Party Products (SIP) The following table shows the interoperability between RealPresence Media Suite and third party products when SIP calls are recorded.

Release Notes 2.8

Polycom, Inc. 18

Interoperability with Third-Party Products (SIP)


SIP Server, Gateways, and MCUs

Cordian MCU 4505 4.5 (1.45)

Cisco VCS X8.2.1

Microsoft Lync Server 2013

Microsoft Skype for Business Server 2015

Endpoints SONY PCS-G50 2.72

SONY PCS-XG80 2.72

Cisco EX90 7.1.4

Cisco SX80 8.0.1

Tandberg Edge95 MXP F9.3.4

LifeSize Team 220 4.12.3 (4)

RadVision Scopia XT1000 2.5.416

Polycom, Inc. 19

System Capabilities and Constraints The following capabilities, protocols, and ports are supported for RealPresence Media Suite 2.8.

Protocols The following protocols are supported in this release of RealPresence Media Suite.

Protocol Specification

Content Protocols

File formats/codecs for UGC MP4, MOV, RAW video H.264, H.264 HP

MP4, MOV, RAW audio, M4A AAC

WMV WVC1

WMA WMA V7/V8/V9

Video Call Video codecs H.264, H.264 HP, H.263, H.263+, H.261, VC1

Audio codecs G.711, G.722, G.722.1 and G.722.1C., G722_64, G.729A, Siren 14 (mono and stereo), Siren 22(mono, stereo), Siren LPR (stereo and mono)

Content H.239 in H.323 call BFCP (over TCP or UDP) in SIP call Content could be up to 1080p30

Bitrate range Up to 4M If the bitrate is less than 128K, it is an audio call.

Resolution Up to 1080p60

Streaming Video/audio codec MP4 video H.264, H.264 HP

MP4 audio AAC

WMV video VC1

WMV audio WMA

Streaming protocol Player RTSP, RTMP, HLS

Third party server/CDN RTSP, RTMP

Multi-user Login Capacity The maximum number of Admin Portal login is 200.

Release Notes 2.8

Polycom, Inc. 20

Ports The following tables list the port usage in this release of standalone RealPresence Media Suite or Media Suite Center in Scalability Mode.

Port Usage for Standalone and Center

Usage Type Protocol Port Direction Description

http, UGC upload/archive download port (http), Log

TCP 80 (for IPV4 Only), 8080

in User and Admin Portal HTTP access, UGC, and Log

https, UGC upload/archive download port (https), Log

TCP 443 (for IPV4 Only), 8443

in User and Admin Portal HTTPS access, UGC, and Log

LDAP TCP 389, 636 out Between the Media Suite and the LDAP server. For Active Directory access

FTP TCP 20, 21 out Between the Media Suite and the FTP server

SNMP TCP 40161 out For SNMP

DNS TCP, UDP 53 out Between the Media Suite and the DNS server

NTP UDP 123 out Between the Media Suite and a Network Time Protocol server

NFS TCP/UDP 111, 1110 out Network File Share

SSH TCP 22 in For SSH access to restricted shell

ActiveMQ TCP 61616 in Active MQ

UGC upload/archive download port (http)

TCP 8888 in

Not use from v2.7

UGC upload/archive download port (https)

TCP 8090 in

Not use from v2.7

Trace (for technical support usage)

UDP 60001

Traceroute

Ping ICMP - out Ping

Release Notes 2.8

Polycom, Inc. 21

Usage Type Protocol Port Direction Description

SMTP TCP 25 out Between the Media Suite and the SMTP server

DMA TCP 8443 out Between the Media Suite and the DMA

Streaming (RTSP, HLS, RTMP, MMS)

TCP 1640 (configurable) in TCP video streaming (RTSP, HLS, RTMP, MMS)

Multicast TCP 1641 in Multicast video streaming

Log http 8888 in

Not use from v2.7 https 8090 in

Signaling/Media RAS UDP 1719 in H.225 RAS

Q.931 Socket TCP 1720 in H.225 Signaling

H.245 Socket TCP 10000 – 10600 (configurable) in H.245

SIP TCP 5060 in SIP Signaling

UDP 5060 in

TLS 5061 in SIP TLS Signaling

SIP BFCP TCP 10000 – 10600

(configurable) in and out

SIP BFCP UDP 21601 – 21800


Audio / Video / Data

UDP 20000 – 21600


Media

External media server

Wowza 1935 in Communicate with Wowza

AKAMAI 1935 in Communicate with AKAMAI

EdgeCast 80 in Communicate with Edgecast

CloudFront 1935 in Communicate with CloudFront

The following tables list the port usage in this release of Media Node in Scalability Mode.

Release Notes 2.8

Polycom, Inc. 22

Port Usage for Media Node

Protocol Port Direction Description

Streaming (RTSP, HLS, RTMP, MMS)

TCP 554 in Streaming

TCP 1640 (configurable) in

UDP 6970 in

UDP 6971 in

Center TCP 27017

in and out

If the Media Node with portal server enabled is deployed outside the network which Media Suite Center is deployed in, the port should be opened at firewall.

RAS UDP 1729 in H.225 RAS

Q.931 Socket TCP 1730 in H.225 Signaling

H.245 Socket TCP 10000 – 10600 (configurable)

in and out H.245

SIP TCP 5080 in SIP Signaling

UDP 5080 in

TLS 5081 in SIP TLS Signaling

SIP BFCP TCP 10000 – 10600 (configurable)

in and out SIP BFCP

UDP 21601 – 21800 (configurable)

in and out

UGC upload/archive download port (http)

TCP 8888 in

Not use from v2.7

UGC upload/archive download port/REST API (https)

TCP 8090

in

MS file system TCP 40001 in Media Suite File System

ActiveMQ TCP 61616 in Active MQ

Audio / Video / Data UDP 20000 – 21600 (configurable)

in Media

The following tables list the port usage in this release of Media Suite in AWS.

Release Notes 2.8

Polycom, Inc. 23

Port Usage for AWS

Protocol Port Description

TCP 61616 Custom TCP Rule

TCP 20000 - 20999 Custom TCP Rule


TCP 8090 Not use from v2.7


All N/A All ICMP


TCP 8888 Not use from v2.7

TCP 25 SMTP



UDP 20000 - 30200 Custom UDP Rule



TCP 80 HTTP






TCP 443 HTTPS




TCP 22 SSH




Polycom, Inc. 24

Installation and Upgrade Notes

Software Installation If you have purchased a new RealPresence Media Suite as a single product or as a component of the RealPresence Clariti solution, see the Polycom RealPresence Media Suite Getting Started Guide for instructions on how to install and license your product. Note that installation of new RealPresence Media Suite is managed through Polycom Global Services. For more information, contact your Polycom representative.

RealPresence Clariti customers as well as virtual edition customers must use the RealPresence Platform Director system to license the products. The RealPresence Platform Director system is available for download at Documents and Downloads at Polycom Support at no additional charge.

Software Upgrade

Caution: All configuration files must be backed up before upgrade

Make sure all configuration files are backed up before upgrade.

RealPresence Media Suite 2.8 supports the following upgrade path:

• v1.6 > v1.7HF > v1.8 > v2.0 > v2.1 > v2.5 > v2.6 > v2.7 > v2.8

• v1.6.1 > v1.7HF > v1.8 > v2.0 > v2.1 > v2.5 > v2.6 > v2.7 > v2.8

• v1.7 > v1.7HF > v1.8 > v2.0 > v2.1 > v2.5 > v2.6 > v2.7 > v2.8

• v1.8 > v2.0 > v2.1 > v2.5 > v2.6 > v2.7 > v2.8

• v2.0 > v2.1 > v2.5 > v2.6 > v2.7 > v2.8

• v2.1 > v2.5 > v2.6 > v2.7 > v2.8

• v2.5 > v2.6 > v2.7 > v2.8

RealPresence Media Suite 2.0 makes significant optimization for system structure and database, so v1.x cannot upgrade to v2.8 directly. The customer will have to upgrade to each version in order to get to v2.8.

After upgrading to v2.8, Polycom recommends to do the following:

• The administrator is required to change the default console password when log into the admin portal. Please log into the system through SSH (default console user name and password are polycom\polycom) and set a new console password.

• The backup configuration files can only be used by the version it was backed up on. So version 2.8 configuration backup file can only be used on a version 2.8 system. Once the system is upgraded, back up the configuration file and media data.

• Download and install the latest RealPresence Media Suite Easy Capture from User Portal if the old version cannot sign in or upgrade properly.

• Make sure the Native Client on page chrome://flags and chrome://plugins is enabled.

Release Notes 2.8

Polycom, Inc. 25

From v2.6, RealPresence Media Suite does not support IIS and Windows Media Server as external media server. If RealPresence Media Suite is upgrade from previous release to v2.6, all configurations related to IIS and Windows Media Server will be cleaned (including VRR, event, and external server status).

Software Fallback If RealPresence Media Suite falls back from v2.8 to v2.7, all configuration data (for example, channels, categories, and local users) created in v2.8 is lost. All new recording and new UGC files created in v2.8 can be synced up from admin portal. So if decide to fall back RealPresence Media Suite from v2.8 to v2.7, you should do it as early as possible.

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Known Issues The following table lists all known issues in all releases of RealPresence Media Suite.

Known Issues

Category Issue No. Description Workaround

API PCTCRSS-12099 Cannot use public API access Media Node portal server.

Use public API to access Media Suite Center portal server.

AKAMAI PCTCRSS-12336 The start time of AKAMAI live streaming always begin from 20:22:55.

-

Backup and Restore

PCTCRSS-12408

The configuration under System Setting in the User Portal Admin menu cannot be restored.

Restore the configuration manually.

Device Management

PCTCRSS-12404

When add a Media Node to the Media Suite Center, the Media Node status is maintenance, the Local Disk cannot be listed when edit Media Storage of the Media Node.

Edit the device configuration of the Media Node to make the status from maintenance to normal.

Device Management

PCTCRSS-12415 A virtual deployment of Media Suite requires both the VMWare’s environment and the Media Suite to be tied to accurate and consistent UTC time servers through NTP. Time variances between devices that exceed one minute may affect OVA deployments using DHCP.

Make VMWare host time consistent with NTP server “time.nist.gov” before deploying OVA.

Interoperation PCTCRSS-10851 IVR notifications cannot work after doing hold and resume in Group Series.

Do not hold and resume during the recording.

Interoperation PCTCRSS-11986 When Media Suite dials out to Sony XG80 by SIP, people video is dark.

From Sony XG80, dial into Media Suite to start recording.

Interoperation PCTCRSS-11492 If Media Suite administrator password has been changed and RealPresence Resource Manager try to refresh Media Suite license, RealPresence Resource Manager gets wrong message from Media Suite.

-

Release Notes 2.8

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Interoperation PCTCRSS-12172 Sometimes after you deployed the RealPresence Media Suite using EDU, you cannot access the RealPresence Media Suite administrator or user portal.

Manually restart the RealPresence Media Suite VM instance.

IWA PCTCRSS-10276 Non-IWA enabled PC have to input twice credentials when access Media Suite User Portal.

Add Media Suite User Portal to IE’s local Intranet trusted sites.

Log PCTCRSS-12133 Rarely happens, no log files are displayed on System Logs page on Admin Portal.

Wait until system log recovery or restart the Media Suite Center server.

Playback PCTCRSS-11332 When play back video recorded by Polycom VVX to meeting, few seconds scrambled video appears.

The scrambled video will disappear automatically.

Player PCTCRSS-12411 Cannot play live streaming and archive by NACL player on some MacBook.

On Chrome browser, enable Override software rendering list on page chrome://flags.

Recording PCTCRSS-11375 PCTCRSS-11413

Call is disconnected after doing hold resume on Cisco EX90 or Group Series in a VRR Call.

Do not hold and resume during recording.

Recording PCTCRSS-12184 If one Group Series calls another Group Series with call rate more than 3,072 kbps through SIP, and start recording through H.323, the recording falls back to audio only (M4A).

Set Preferred Speed for Placed Calls equal or lower than 3,072 kbps from Group Series > Admin Settings > Dialing Preference, or start recording through SIP.

Scalability Mode

PCTCRSS-12031 System prompts wrong message when reactive Media Suite with active Media Nodes from Scalability Mode to standalone mode.

Remove all slaves before activating Media Suite to standalone mode.

Site PCTCRSS-12343 If you change the site setting, the configuration will take serval minutes to take effect, and during the period, all site related operations will follow the old settings.

After changing the site setting, wait for several minutes to allow configuration to take effect.

Release Notes 2.8

Polycom, Inc. 28


Skype for Business

PCTCRSS-10811 When Media Suite VRR user is in an AVMCU call, if all endpoints are mute, the last active speaker’s video freezes on Skype for Business mobile client.

Use Skype for Business desktop client.

Skype for Business

PCTCRSS-11343 Streaming and Playback does not show content continuously when Skype for Business Mobile client is active speaker.

Use Skype for Business desktop client.

Test and Survey

PCTCRSS-10058 Media Suite cannot get group users’ complete status of Test&Survey

Test & Survey owner need to add Invitee of group users one by one, and then collects all invitees’ complete status.

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Resolved Issues The following table lists the resolved issues in RealPresence Media Suite 2.8.

Resolved Issues

Category Issue No. Resolved in Release Description

Backup PCTCRSS-12035 2.8 If FTP server is failed to connect, the backup procedure will take long time.

Easy Capture PCTCRSS-12088 2.8 Easy Capture cannot login to Media Suite by F5 IP address or FQDN.

FTP PCTCRSS-12116 2.8 FTP connect failed due to special character "/" in the password

FTP PCTCRSS-12124 2.8 FTP test would fail with Linux FTP server if FTP account has no permission to access root directory.

Interoperation PCTCRSS-11992 2.8 When stop recording from endpoint, the voice notification “The conference recording has stopped” is truncated and not completely played out upon ending the recording.

Live Streaming PCTCRSS-11415 2.8 If live streaming is stopped unexpected, cannot be recovered automatically.

SIP Registration PCTCRSS-12163 2.8 Media Suite SIP registration timeout about 3 minutes in DMA due to SIP registration refresh interval issue on Media Suite.

Skype for Business

PCTCRSS-11321 2.8 Media Suite only can record or live stream Polycom Trio’s audio when Trio is active speaker in a Skype for Business meeting.

Skype for Business

PCTCRSS-11342 2.8 Cannot reach Media Suite VRR user while be invited to an AVMCU call.

Get Help For more information about installing, configuring, and administering Polycom products, refer to Documents and Downloads at Polycom Support.

To find all Polycom partner solutions, see Polycom Global Strategic Partner Solutions.

For more information on solution with this Polycom partner, see the partner site at Polycom Global Strategic Partner Solutions.

http://support.polycom.com/PolycomService/home/home.htm?isSSOCookieCreationRequired=null&prcRegistrationUrl=http%3A%2F%2Fportal.polycom.com%2FPolycomSSO%2Fregistration%2Findex.htm%3FfromSupport%3Dtrue&prcProblemsLoggingUrl=http%3A%2F%2Fwww.polycom.com%2Fsupport%2Fportal_help.html&prcForgotPasswordUrl=http%3A%2F%2Fportal.polycom.com%2Fportal_web%2Fvalidation.portal%3F_nfpb%3Dtrue%26_pageLabel%3Dvalidation_forgot_password%26_nfls%3Dfalse%26fromSupport%3Dtrue

http://support.polycom.com/PolycomService/support/us/support/strategic_partner_solutions/index.html



Release Notes 2.8

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For information about how Media Suite conforms to the Section 508 Accessibility Standards, see http://www.polycom.com/content/dam/polycom/common/documents/product-compliance-documentation/rp-media-suite--capture-server---rss5000--usa-accessibility-disability-statement-form-psc-id1-2-enus.pdf.

The Polycom Community The Polycom Community gives you access to the latest developer and support information. Participate in discussion forums to share ideas and solve problems with your colleagues. To register with the Polycom Community, create a Polycom online account. When logged in, you can access Polycom support personnel and participate in developer and support forums to find the latest information on hardware, software, and partner solutions topics.

http://www.polycom.com/content/dam/polycom/common/documents/product-compliance-documentation/rp-media-suite--capture-server---rss5000--usa-accessibility-disability-statement-form-psc-id1-2-enus.pdf



http://developer.polycom.com/

Polycom, Inc. 31

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