MUSEUM VISITOR SERVICES TEAM OF THE NATIONAL

MUSEUM IN KRAKOW

Presentation by Marek Mróz

Barcelona, 22-26.04.2013

Employment in the National Museum in Krakow

Current data on employment in the National Museum in Krakow - on 31 December 2012

total number of people employed - 620women employed - 385man employed - 235the average age of employees – 46 yearsthe average length of service in MNK – over 16 years

Survey

The survey was conducted in December 2012. The survey intended to cover ca.200 people from the

Visitor Services Team of MNK.108 people filled in the questionnaire.Women account for 80 people of the group while

men 28.17 people (out of 76) of group are employees of the

Internal Security Service (In the whole group, only two persons are employees of external service

representing cash and bookstores - Szołayski Branch)

Education of Museum Visitor Services Team at NMK

Age of the Visitor Services Team employed at the National Museum in Krakow (NMK)

Lenght of service at NMK

FOREIGN VISITORS

In recent years, the number of foreign tourists visiting the city as well as the National Museum in Krakow has been on the rise.

For example, The Gallery of 19th Century Polish Art in Sukiennice (The Cloth Hall) - Branch of the National Museum in Krakow on the Main Market Square was visited by 234 718 visitors and 35 thousand of them were foreign tourists.

Visitors attendance in 2012 was 670 thousand and 90 thousand of them were foreign tourists.

The need of using English at work (how often)

Knowledge of the English language

Basic computer skills (Word, Excel, Internet)

Ready to use a computer language course in English

Main Obstacles

Lack of time

Lack of money

Thank You!

Marek Mróz

The National Museum in Krakow