pmii lecture 4 erp - order clarification and configuration · production management ii (prof....
TRANSCRIPT
Production Management II (Prof. Schuh), lecture 4 - ERP II - Order Clarification and Configuration
1Contact: M. Lenders, WZL 53B R. 503, tel. 80-27436, [email protected]
© WZL ´03
Production Management II
Lecture no. 4Enterprise Resource Planning II (ERP) - Order Clarification and Configuration -
Supervisor for this lecture:Dipl.-Ing. M. [email protected] 53 B Room 503tel.: 80-27436
Production Management II (Prof. Schuh), lecture 4 - ERP II - Order Clarification and Configuration
2Contact: M. Lenders, WZL 53B R. 503, tel. 80-27436, [email protected]
2
© WZL ´03
Lectures of the Chair for Production Engineering (SS 2005)
V1 IT im ProduktionsmanagementV2 Customer Relations ManagementV3 Enterprise Resource Planning IV4 Enterprise Resource Planning IIV5 Enterprise Resource Planning IIIV6 Supply Chain Management IV7 Supply Chain Management IIV8 Product Lifecycle Management IV9 Product Lifecycle Management IIV10 Product Lifecycle Management IIIV11 Digitale Fabrikplanung und SimulationV12 Methodik zur Systemauswahl
QualitätsmanagementTechnische Investitions-planung
Kostenmanagement in Produktionsbetrieben
Produktionsmanagement II
Produktionsmanagement I Fertigungs- undmontagegerechte Konstruktion
Fabrikplanung
Innovationsmanagementmit Dr. Wiedeking
• Grundlagen• Methoden und Hilfsmittel• Ablauf- & Aufbauorganisation
• Konstruktionsaufgabe in Kleingruppe• Konstruktionsbeispiele• Konstruktionsrichtlinien
• Fertigungsmittelplanung• Lager- & Transportplanung• Personalplanung
• Integrierte Managementaufgabe• Produkt- und Produktprogrammplanung• Organisation und Mitarbeiterverhalten
• Kostenrechnung• Investitionsrechnung & -bewertung• Bilanzen
• Qualitätssicherungssysteme• Qualitätsplanung• Produkthaftung
• Fertigungsmittelplanung• Technologieplanung• Kostenrechnung
Production Management II (Prof. Schuh), lecture 4 - ERP II - Order Clarification and Configuration
3Contact: M. Lenders, WZL 53B R. 503, tel. 80-27436, [email protected]
3
© WZL ´03
Definition and outline of problems and tasks concerning order processing particularly with regard to companies with order-based manufacturing
Illustration of appropriate methods and tools aiming at rationalising the order processing
scheduling the offer phasequotation costingproduct configuration
Learning targets
Production Management II (Prof. Schuh), lecture 4 - ERP II - Order Clarification and Configuration
4Contact: M. Lenders, WZL 53B R. 503, tel. 80-27436, [email protected]
4
© WZL ´03
Relation between Supply and Demand
Demand Market Customer Public authorities
Assessment of demand Anonymous Inquiry Invitation to
tender
Order processing is dependent on the type of company
Order
Series manufacturer
(build-on-stock)
Variant manufacturer
Order-specific manufacturer
(build-by-order)
No order process or configuration process takes place in series production. Series manufacturer make use of a sufficiently largestock. (i.e. department stores, clothing industry).When an order has been accepted, the variant manufacturer chooses a solution from a number of solutions already designed. The variant manufacturer avoids producing in advance, thus avoiding order-related elements. The order-specific manufacturer is always confronted with a great number of order-specific elements which have to be combined with existing technical solutions and usually lead to significant configurational problems.
Production Management II (Prof. Schuh), lecture 4 - ERP II - Order Clarification and Configuration
5Contact: M. Lenders, WZL 53B R. 503, tel. 80-27436, [email protected]
5
© WZL ´03
Offer
Variant manufacturer
Order-specific manufacturer
Product corresponds to requirements
Standard components
Individual components
New compilation of standard components
=> modular/unit assembly system
Compilation of technical solutions
Individualtechnical solutionsschedulescalculationsconditions
Series manufacturer
Product catalogue
with:specificationtimes for deliveryterms of deliveryprices
Warehouse
Order Processing
Concerning the demand of capital goods, a large proportion of the technical specifications is defined by the customers in the case of variants and order-specific production. For this reason, the order process between producer and supplier is often complex and time-consuming.
Production Management II (Prof. Schuh), lecture 4 - ERP II - Order Clarification and Configuration
6Contact: M. Lenders, WZL 53B R. 503, tel. 80-27436, [email protected]
6
© WZL ´03
The Offer and Offer Preparatory Tasks
Declaration of•supplying/offering company•specifies benefits and terms of delivery
•scheduling•basis for negotiation
calculation and pricing
•all-in price; price of components; fixed price; target price
Compilation and documentation of the technical solution•text, graphics
Determination of times and terms of delivery•delivery date•validity period•delivery procedures•location (of delivery)
x
Offer
Order acquisition and evaluation•customer requirements •form of quotation•(technical) feasibility
Terms of business•warranty•technical warranties•penalty clauses
§§§
Production Management II (Prof. Schuh), lecture 4 - ERP II - Order Clarification and Configuration
7Contact: M. Lenders, WZL 53B R. 503, tel. 80-27436, [email protected]
7
© WZL ´03
Rough scheduling procedures
Bar chart - procedure
Capacity scheduling - procedure
Bottleneck machine - procedure
Critical path planning
Delivery Scheduling Tools
Production Management II (Prof. Schuh), lecture 4 - ERP II - Order Clarification and Configuration
8Contact: M. Lenders, WZL 53B R. 503, tel. 80-27436, [email protected]
8
© WZL ´03
Scheduling of Offers Taking the Capacity Requirements of Quotes Previously Submitted into Account
capa
city
(h/d
ay)
orders accepted
5.000
10.000
15.000
20.000
25.000capacity limit
t [calendar week]
capacity for further offers
20 21 22 23 24 25
theoretical capacity limit for offers (conversion rate 5:1)
quotes submitted
The above order scheduling method for companies (small lot or unit production) is known as the „pass-curve procedure“.The following conditions are taken into account: individual capacity requirements for different products, disposable capacity and theconversion rate or the number of orders planned/accepted. The theoretical capacity limit for offers is a result of the difference between the capacity limit and the orders accepted, taking the conversion rate into consideration. For the application of this method, the order processing must take place continually (no interruptions).
Production Management II (Prof. Schuh), lecture 4 - ERP II - Order Clarification and Configuration
9Contact: M. Lenders, WZL 53B R. 503, tel. 80-27436, [email protected]
9
© WZL ´03
Approaches for Cost Determination
Cost determination
differentiated evaluation•allocation of costs according to input involved
differentiated evaluation•allocation of costs according to input involved
analogical approach•
analogical approach•
analytical•calculation of individual parts
analytical•calculation of individual parts
estimation•estimation based on experience
estimation•estimation based on experience
knowledge-based•artificial intelligence•expert systems
knowledge-based•artificial intelligence•expert systems
statistical•deduce cost function
parametrical•cost function
statistical•deduce cost function
parametrical•cost function
f(x)=ax+bx2+...
E2B9621
estimation based on classification
Order calculation is often related to a high level of uncertainty. The production costs are supposed to be determined as exactly as possible, involving the lowest effort possible.The maximum costs permittable are defined by the markets. High prices lower the conversion rate, low prices reduce the profit. Knowledge concerning a company’s in-house production costs allows the determination of the price floor. The applicable methods and computer-aided means must be adjusted to the level of tolerance accepted and the order probability.
Production Management II (Prof. Schuh), lecture 4 - ERP II - Order Clarification and Configuration
10Contact: M. Lenders, WZL 53B R. 503, tel. 80-27436, [email protected]
10
© WZL ´03
Quotation Costing MethodsQuotation costing methods
Determination of similar technical solutions
Production costs
Cost-per-kg-method Material cost method Calculation based on influencing factors
Calculation of individual parts
Basis: price per kg of similar products
Basis: cost structure of similar products
Basis: significant factors influencing the production costs
Basis: time value tables, wage rate, etc. of representative individual parts regarding costs
Determination of the price per kg of similar products
Determination of weight of the product to be calculated
Production costs = weight*price per kg
Determination of the cost structure of similar goods
Determination of material costs of the product to be calculated
Production costs= Σmaterial costs+% wages+%overhead costs
Cost analysis of similar products (determination of significant factors)
Generation of a cost function
Production costs= f(influencing factors)
Determination of representative new parts (regarding costs)
Determination of times, material prices wage rates, etc.
Production costs= Σproportion of material *material price + …
In offer preparation (including pricing), the production costs must be suitably familiar. If the calculated production costs exceed the actual production costs, competitive prices cannot be realized. The companies thenrun the risk of not receiving an order. In reverse, if the calculated production costs are lower than the actual production costs, unprofitable orders might be accepted.
Production Management II (Prof. Schuh), lecture 4 - ERP II - Order Clarification and Configuration
11Contact: M. Lenders, WZL 53B R. 503, tel. 80-27436, [email protected]
11
© WZL ´03
Quality of the order clarification is
strongly dependent on the person processing it
High risk of overlooking certain solutions
Customer benefit of certain individual options can not be emphasised sufficiently
Complexity of productsDiscrepancy between the
need of explanation of products and ability to
explain of sales
Numerous iteration loops for the order clarification between
order processing unit and customer/sales
Long cycle times in planning (business) units
Tardy and unspecific planning of the production flow
Customer Sales
Problems Concerning the Clarification of Orders
Production Management II (Prof. Schuh), lecture 4 - ERP II - Order Clarification and Configuration
12Contact: M. Lenders, WZL 53B R. 503, tel. 80-27436, [email protected]
12
© WZL ´03
Concretion of orders
60 %
workflow
30-40 %
60 - 80 %
informationdeficit
nominal curve
assemblylaunch
actualcurve
business areasindirect direct
100%
Potentials of Systematic Order Clarification and Configuration
Product configurators aim at reducing the information deficit in the order clarification process. Associated configurators support the early concretion of orders.
Production Management II (Prof. Schuh), lecture 4 - ERP II - Order Clarification and Configuration
13Contact: M. Lenders, WZL 53B R. 503, tel. 80-27436, [email protected]
13
© WZL ´03
„Product configuration denotes the combination of products or system solutions based on standardized component parts and on configuration rules stored in a data base in accordance with specifications of customers.“
Product Configuration
Definition
source: Schuh 2001
Production Management II (Prof. Schuh), lecture 4 - ERP II - Order Clarification and Configuration
14Contact: M. Lenders, WZL 53B R. 503, tel. 80-27436, [email protected]
14
© WZL ´03
Objectives in Applying a Configuration System for Products
Offer Confirmation of order Technical release ProductionCustomer inquiry
50%
100%
Nominal status
Increase in degree of technical clarification
Increase in degree of technical clarification
Actual status
Lead time reduction
source: Schuh 2001
Production Management II (Prof. Schuh), lecture 4 - ERP II - Order Clarification and Configuration
15Contact: M. Lenders, WZL 53B R. 503, tel. 80-27436, [email protected]
15
© WZL ´03
Functionalities and Fields of Activity of Product Configurators
Distribution-oriented user guidance • decision-oriented process flow• selection of standard processes• rapid information transfer
Distribution-oriented user guidance • decision-oriented process flow• selection of standard processes• rapid information transfer
Documentation of special requests
Documentation of special requests
Visualisation of products
Visualisation of products
Configuration of products by testing for technical incompatibilities and identification of entries in the bill of materials
Configuration of products by testing for technical incompatibilities and identification of entries in the bill of materials
Interactive Selling System (ISS), sale of complicated high-variety products via the internet
Interactive Selling System (ISS), sale of complicated high-variety products via the internet
Established clientele: customer and Selling Information System interface
Established clientele: customer and Selling Information System interface
On-site offer preparationOn-site offer preparation
Illustration of certain specifications
Illustration of certain specifications
Argumentative help (i.e. competitive products)
Argumentative help (i.e. competitive products)
Graphical user-interface
Graphical user-interface
Interfaces to PPS-, CAD-, CRM-, und ERP-systems
Interfaces to PPS-, CAD-, CRM-, und ERP-systemsPricing (total price and
special equipment price)Pricing (total price and special equipment price)
source: Dangelmaier 2001Picture: Krauss- Maffei
Production Management II (Prof. Schuh), lecture 4 - ERP II - Order Clarification and Configuration
16Contact: M. Lenders, WZL 53B R. 503, tel. 80-27436, [email protected]
16
© WZL ´03
Different Types of Modules
Order-specific functions
“Non-module”
modular design mixed systems
fundamental,recurring,universal
conjunctive outstanding,supplementary,
expanding
imprecise,determinable
in all parts
unpredictable
mandatory modulesdiscretionary modulesspecial, only in specific cases, leads to mixed systems
Overall functionvariants
Basic functions
Auxiliaryfunctions
Special functions
Adaptable functions
Basic modules
Auxiliarymodules
Special modules
Adaptablemodules
Implementationvariants
assembly groupmachine
plant
The formation of modules is a prerequisite for the generation of a configuration.
Production Management II (Prof. Schuh), lecture 4 - ERP II - Order Clarification and Configuration
17Contact: M. Lenders, WZL 53B R. 503, tel. 80-27436, [email protected]
17
© WZL ´03
Module Building Set with Standard Products, Standard Variants and Variants to develop
standard module released module
module can be derived by modification new or not released module
variantsm
odul
e
Production Management II (Prof. Schuh), lecture 4 - ERP II - Order Clarification and Configuration
18Contact: M. Lenders, WZL 53B R. 503, tel. 80-27436, [email protected]
18
© WZL ´03
Customer Requirements are Reflected in the Product Structure (e.g. Matrix-Method)
Connections and interdependencies between Functions
Current and future functions
Interdependencies between functions and modules
(principal/subordinate) module
neutral and non-neutral interfaces between modules
Production Management II (Prof. Schuh), lecture 4 - ERP II - Order Clarification and Configuration
19Contact: M. Lenders, WZL 53B R. 503, tel. 80-27436, [email protected]
19
© WZL ´03
Module Development and Design in accordance with Different Business Units
modular structure net benefit
for customers
Sales-/customer-
perspective
non-order related pre-assembly
functional complexes
optimal lot size
Manufacturing-/purchase-perspective
R&D-perspective
Assembly-perspectiveassembly module
customer module
legend: R&D – Research and Development
A modular structure is the primary requisite of a configuration logic.
Production Management II (Prof. Schuh), lecture 4 - ERP II - Order Clarification and Configuration
20Contact: M. Lenders, WZL 53B R. 503, tel. 80-27436, [email protected]
20
© WZL ´03
Configuration Process
source: Schuh 2001
list of customer requirements(completed checklist or specification sheet)
revised list of customer requirements
completed scan
data base of components
dependency rules
varied functional components
with estimated costs
functional components with forecasted costs
selection of optimal functional components
product calculation legend: computer-aided methods
functional componentswith existing costs
selection of optimal functional components, or new configuration
compilation of cost-oriented product configuration
search for conformal functional components within data base
conflict resolution
translation into distinctive scanning features
supplementation and specificationof customer requirements
The list of customer requirements must regularly be updated.
Production Management II (Prof. Schuh), lecture 4 - ERP II - Order Clarification and Configuration
21Contact: M. Lenders, WZL 53B R. 503, tel. 80-27436, [email protected]
21
© WZL ´03
Variants-Configuration Process
Customer activities Product configuration Corporate activities
Selection of variants and characteristics according to
detailed requirements
Compilation of single level parts list (SLPS) by the
product configurator
Validation
Cost analysis
Transformation of SLPS into a technical offer-part
Completion of the offer
Evaluation by sales-ID and engineering
If necessary special design
PPS-dispatching based on SLPL
Confirmation of order
Offer Offer to customer
Selection of a standard
product
Clarification of requirements
source: Dangelmaier 2001
Production Management II (Prof. Schuh), lecture 4 - ERP II - Order Clarification and Configuration
22Contact: M. Lenders, WZL 53B R. 503, tel. 80-27436, [email protected]
22
© WZL ´03
Criteria for classification/differentiation: Where is the comprehensive configurational knowledge located?
3 Methodological Approaches of Product Configurators
body of rules and regulations (complex dependencies, preclusions, validations and calculations); configuration of customer without help of sales;
rule-based configurators
- intermediate stage -configuration by customer and/or sales person (complex products (e.g. machine tools), limited combinatory variety
interaction-based configurators
sales and engineering knowledge, for cases when configurational variety is extremely large, extremely complex objects (e.g. planning of industrial plants); illustration in the system is neither realizable nor advisable
knowledge-based configurators
source: Schuh 2001
Production Management II (Prof. Schuh), lecture 4 - ERP II - Order Clarification and Configuration
23Contact: M. Lenders, WZL 53B R. 503, tel. 80-27436, [email protected]
23
© WZL ´03
Classification of the range of products in focus
Accumulation of information and structuring
Establishment of an information base
Linkage of assembly groups and specifications
of characteristics
Depositation of combinatorics between
assembly groups
Depositation of non-order-related information
(prices, product information)
Listing of product characteristics and specifications
charact. specifications
1 a2 a
bb c
.
.
Classification of assembly groups:
basic (B)mandatory (M)discretional (D)special (S)
assembly groups
BG 2 X
M S
XBG 5
BXBG 1
BG 4 X
D
XBG 3
Procedure for Establishing Configurational Knowledge
source: Benett 1999
Production Management II (Prof. Schuh), lecture 4 - ERP II - Order Clarification and Configuration
24Contact: M. Lenders, WZL 53B R. 503, tel. 80-27436, [email protected]
24
© WZL ´03
SP 1SP 2
V2
V3
?
V 1
V4
Stop
4713
MV 4712
V1 V2
SP 1 SP 2 MV 4711
V3 V4
4713
MV 4712
V1 V2
SP 1 SP 2 MV 4711
V3 V4
Non-order- and non-customer-related product structure
Customer-specific order structure
Order clarification
legend:SP = single partMV = mandatory variant
V = variant
structure chart
Order Configuration –from a Non-Order-Related to a Customer-Specific Order Structure
order parts listsource: Gross 1990
A concrete offer-related parts list is always a subset of the non-order- and non-customer-related comprehensive parts lists.
Production Management II (Prof. Schuh), lecture 4 - ERP II - Order Clarification and Configuration
25Contact: M. Lenders, WZL 53B R. 503, tel. 80-27436, [email protected]
25
© WZL ´03
Configuration Example (1/6)
model
source: Audi 2003
Production Management II (Prof. Schuh), lecture 4 - ERP II - Order Clarification and Configuration
26Contact: M. Lenders, WZL 53B R. 503, tel. 80-27436, [email protected]
26
© WZL ´03
Configuration Example (2/6)
engine:1.8T quattro
source: Audi 2003
Production Management II (Prof. Schuh), lecture 4 - ERP II - Order Clarification and Configuration
27Contact: M. Lenders, WZL 53B R. 503, tel. 80-27436, [email protected]
27
© WZL ´03
Configuration Example (3/6)
Specification of functions from a customer point of view
characteristics
specificationssource: Audi 2003
Production Management II (Prof. Schuh), lecture 4 - ERP II - Order Clarification and Configuration
28Contact: M. Lenders, WZL 53B R. 503, tel. 80-27436, [email protected]
28
© WZL ´03
Configuration Example (4/6)
combinatory prohibitions
source: Audi 2003
Production Management II (Prof. Schuh), lecture 4 - ERP II - Order Clarification and Configuration
29Contact: M. Lenders, WZL 53B R. 503, tel. 80-27436, [email protected]
29
© WZL ´03
Configuration Example (5/6)
fuel typecylinder capacity
# cylinders# valves
KWpower
Nmexhaust gas
gearbox
region
…
Otto1,845
110150210EU4
B80
EU
…
…………
115157235EU3
B80q
Japan
…
…………
125170280
EU2B
MQ350
…
…
…………
132180…D4
…
…
…
…………
165225……
…
…
…
……………………
…
…
…
…………
………
…
…
…
charact. specifications
Engine configuration:
engine type 4711 product line: 1,8l 5V Turbo
Production Management II (Prof. Schuh), lecture 4 - ERP II - Order Clarification and Configuration
30Contact: M. Lenders, WZL 53B R. 503, tel. 80-27436, [email protected]
30
© WZL ´03
Configuration Example (6/6)
8 9 8 2 1 1 0 1 0 1 0 6 A 1 0 3 0 1 1 A B Z Y L . K U R B E L G E H A E U S E 18 9 8 2 1 1 0 2 0 1 0 6 A 1 0 3 1 5 4 B S P R I T Z D U E S E 18 9 8 2 1 1 0 3 0 1 0 6 A 1 0 3 1 7 1 B D I C H T F L A N S C H 18 9 8 2 1 1 0 3 0 1 0 3 8 1 0 3 1 7 1 E D I C H T F L A N S C H 18 9 8 2 1 1 0 3 0 1 0 3 8 1 0 3 1 7 1 B D I C H T F L A N S C H 18 9 8 2 1 1 0 4 0 1 0 6 A 1 1 5 1 2 5 R O L L E N K E T T E 18 9 8 2 1 1 0 5 0 1 0 6 A 1 1 5 1 3 0 K E T T E N S P A N N E R 18 9 8 2 1 2 0 1 0 1 0 6 A 1 0 5 0 2 1 F K U R B E L W E L L E 18 9 8 2 1 2 0 2 0 1 0 6 A 1 1 5 1 2 1 K E T T E N R A D 18 9 8 2 1 2 0 2 0 1 0 6 A 1 0 5 2 0 9 K E T T E N R A D 18 9 8 2 1 2 0 3 0 1 0 5 0 1 0 5 1 8 9 B G E B E R R A D 18 9 8 2 1 2 0 4 0 1 0 2 6 1 0 5 6 3 5 A A N L A U F S C H E I B E 18 9 8 2 1 2 0 5 0 1 0 6 B 1 0 5 5 6 1 H A U P T L A G E R 18 9 8 2 1 3 0 1 0 1 0 6 A 1 1 5 1 0 5 B O E L P U M P E 18 9 8 2 1 3 0 2 0 1 0 6 A 1 1 5 2 5 1 S A U G L E I T U N G 18 9 8 2 1 3 0 3 0 1 0 6 B 1 0 3 6 2 3 E S C H W A L L W A N D 18 9 8 2 1 3 0 4 0 1 0 6 A 1 0 3 6 3 4 F U E H R U N G S R O H R 18 9 8 2 1 4 0 1 0 1 0 3 4 1 0 5 7 0 1 P L E U E L L A G E R 18 9 8 2 1 4 0 1 0 1 0 3 4 1 0 5 7 0 1 B P L E U E L L A G E R 18 9 8 2 1 4 0 2 0 1 0 6 A 1 0 7 0 6 5 A B K O L B E N M I T R I N G E 18 9 8 2 1 4 0 3 0 1 0 2 7 1 0 5 4 0 1 C P L E U E L S T A N G E 18 9 8 2 1 4 0 3 0 1 0 2 7 1 0 5 4 0 1 J P L E U E L S T A N G E 18 9 8 2 1 5 0 1 0 1 0 3 8 1 0 3 6 0 1 M O E L W A N N E 18 9 8 2 1 5 0 2 0 1 1 J 0 9 0 7 6 6 0 B S E N S O R 18 9 8 2 1 5 0 4 0 1 0 6 A 9 0 6 4 3 3 L I M P U L S G E B E R 18 9 8 2 1 5 0 4 0 1 0 6 A 9 0 6 4 3 3 G I M P U L S G E B E R 18 9 8 2 1 6 0 1 0 1 0 3 0 9 0 5 3 7 7 C K L O P F S E N S O R 18 9 8 2 1 7 0 1 0 1 0 5 8 1 0 3 3 8 3 K Z Y L I N D E R K O P F D I C H T . 18 9 8 2 1 7 0 2 0 1 0 6 A 1 0 3 3 5 3 P Z Y L I N D E R K O P F 18 9 8 2 1 7 0 3 0 1 1 0 1 0 0 0 0 6 3 A A Z U E N D K E R Z E 18 9 8 2 1 7 0 4 0 1 0 5 0 1 2 1 1 1 3 C T H E R M O S T A T / K U E H L W A S S E R R E G L . 18 9 8 2 1 7 0 5 0 1 0 6 A 1 1 5 4 0 5 A H O E L F I L T E R H A L T E R 18 9 8 2 1 7 0 6 0 1 0 6 A 1 0 3 6 6 3 B E I N F U E H R T R I C H T E R 18 9 8 2 1 7 0 7 0 1 0 6 A 1 0 3 2 2 7 A T E N T L U E F T U N G 18 9 8 2 2 1 0 1 0 1 0 5 8 1 0 3 5 5 5 B A B S C H I R M T E I L 18 9 8 2 2 1 0 2 0 1 0 6 A 1 0 3 4 6 9 S Z Y L I N D E R K O P F H A U B E 18 9 8 2 2 1 0 3 0 1 0 5 8 1 0 3 3 6 5 T R A N S P O R T L A S C H E 18 9 8 2 2 1 0 4 0 1 0 2 6 1 0 3 4 8 5 O E L V E R S C H L U S S D E C K . 18 9 8 2 2 1 0 4 0 1 0 2 6 1 0 3 4 8 5 A O E L V E R S C H L U S S D E C K . 18 9 8 2 2 1 0 6 0 1 0 6 A 9 1 9 0 8 1 A O E L D R U C K S C H A L T E R 18 9 8 2 2 1 0 6 0 1 0 6 A 9 1 9 0 8 1 A O E L D R U C K S C H A L T E R 18 9 8 2 2 1 0 7 0 1 0 2 8 1 1 7 0 2 1 B O E L K U E H L E R 18 9 8 2 2 1 0 8 0 1 0 6 A 1 1 5 5 6 1 B W E C H S E L F I L T E R 18 9 8 2 2 2 0 1 0 1 0 6 B 1 0 9 1 1 1 Z A H N R I E M E N R A D 18 9 8 2 2 2 0 1 0 1 0 6 A 1 0 5 2 6 3 D Z A H N R I E M E N R A D 18 9 8 2 2 2 0 2 0 1 0 5 8 1 0 3 7 2 8 A B E F E S T I G U N G S T E I L 18 9 8 2 2 2 0 3 0 1 0 6 A 1 2 1 1 3 2 D W A S S E R S T U T Z E N 18 9 8 2 2 2 0 4 0 1 0 7 8 9 1 9 5 0 1 C T E M P E R A T U R G E B E R 18 9 8 2 2 2 0 5 0 1 0 6 B 1 0 9 2 4 3 D S P A N N R O L L E 18 9 8 2 2 2 0 6 0 1 0 6 A 1 3 1 0 9 8 M K O M B I V E N T I L 18 9 8 2 2 2 0 7 0 1 0 6 A 1 3 3 0 6 2 C D R O S S E L K L A P P E N S T U . 18 9 8 2 2 2 0 8 0 1 K R A F T S T . S A M M E L L T G . 18 9 8 2 2 3 0 1 0 1 0 6 B 1 0 9 4 7 7 R I E M E N S P A N N E R 18 9 8 2 2 3 0 2 0 1 0 6 B 1 0 9 1 1 9 A Z A H N R I E M E N 18 9 8 2 2 3 0 2 0 1 0 6 B 1 0 9 1 1 9 B Z A H N R I E M E N 18 9 8 2 2 3 0 3 0 1 0 6 B 1 0 9 2 4 4 U M L E N K R O L L E 18 9 8 2 2 3 0 4 0 1 0 6 A 1 0 9 1 4 7 E A B D E C K T E I L 18 9 8 2 2 3 0 5 0 1 0 6 A 1 0 9 1 0 8 K Z A H N R I E M E N S C H U T Z 18 9 8 2 2 3 0 6 0 1 0 2 7 1 3 3 7 8 4 C W I N K E L S C H L A U C H 18 9 8 2 2 3 0 6 0 1 0 6 A 1 3 3 7 8 4 H W I N K E L S C H L A U C H 18 9 8 2 2 4 0 1 0 1 0 6 A 2 5 3 0 3 3 A J A B G A S K R U E M M E R 18 9 8 2 2 4 0 2 0 1 0 6 A 1 4 5 7 0 2 F A B G A S T U R B O L A D E R 18 9 8 2 2 4 0 4 0 1 0 6 A 1 3 3 2 0 1 C D S A U G R O H R 18 9 8 2 2 5 0 1 0 1 0 6 B 9 0 5 1 1 5 H Z U E N D S P U L E 18 9 8 2 2 5 0 1 0 1 0 6 C 9 0 5 1 1 5 C Z U E N D S P U L E 18 9 8 2 2 5 0 2 0 1 0 6 B 1 1 5 6 1 1 C O E L M E S S S T A B 18 9 8 2 2 5 0 3 0 1 0 6 A 1 4 5 5 3 6 H S T U E T Z S T R E B E 18 9 8 2 2 5 0 3 0 1 0 6 A 1 4 5 5 3 6 K S T U E T Z S T R E B E 18 9 8 2 2 5 0 7 0 1 0 6 A 1 4 1 0 3 1 Q K U P P L U N G S S C H E I B E 18 9 8 2 2 5 0 9 0 1 0 5 8 9 0 5 3 7 9 T E M P E R A T U R F U E H L E R 18 9 8 2 2 5 1 0 0 1 0 6 A 1 0 5 2 6 6 P 2 - M A S S . S C H W U N G R A D 1
engine type 4711
cylinder head
crank shaft
oil pump
parts list motor type 4711
parts list approx. 230 positions and approx. 70 primary entries
fuelcubic capacity
# cylinders# valves
KWHPNm
exhaust gas
gearing
region
…
Otto1,845
110150210EU4
B80
EU
…
…………
115157235EU3
B80q
Japan
…
…………
125170280
EU2B
MQ350
…
…
…………
132180…D4
…
…
…
…………
165225……
…
…
…
……………………
…
…
…
…………
………
…
…
…
charact. specifications
Parts list for entire product line 1,8l 5V turbo engine contains approx. 8000 positions!
Z Y L I N D E R K O P F DZ Y L I N D E R K O P FZ U E N D K E R Z E
K U R B E L W E L L E
H A U P T L A G E RO E L P U M P E
Production Management II (Prof. Schuh), lecture 4 - ERP II - Order Clarification and Configuration
31Contact: M. Lenders, WZL 53B R. 503, tel. 80-27436, [email protected]
31
© WZL ´03
Glossary for Lecture 4 (I/II)
The order clarification is the process of clarifying and specifying the customer requirements as completely as possible. The difficulties in the offering phase are based on the fact that usually not all customer requirements can be entirely specified. Whether or not an offer should be generated and an order should be accepted, can only be estimated based on experiences with similar products. Based on the information from the order clarification phase, an order selection can be performed under consideration of the profit margin, the demanded and the possible delivery date.
Order Clarification
The offer calculation is the calculation of the offer or quotation price. In order of increasing accuracy, the following methods can be deployed:- Estimation (experience-based)- Cost-per-kg- or material-cost-method- Calculation based on cost functions- Calculation broken down to individual partsWhile an estimation may require the least effort, it at the same time provides the lowest accuracy. A calculation broken down to individual components requires a large effort, but generates a quotation price with the maximum accuracy.
Offer Calculation
Source: Eversheim 1996
Production Management II (Prof. Schuh), lecture 4 - ERP II - Order Clarification and Configuration
32Contact: M. Lenders, WZL 53B R. 503, tel. 80-27436, [email protected]
32
© WZL ´03
Glossary for Lecture 4 (II/II)
A product structure is the structured composition of components to a product. Sub-assembly components and individual parts lead to structure steps by bundling those components and parts on a lower level in the product structure.
Product Structure
Product configuration means the composition of products or system solutions based on standardised components and on a knowledge base of predefined configuration rules. This composition of products happens according to customer specifications.
Product Configuration
Module Building Sets are characterised by one or few base elements, onto which modules of differing variety can be mounted over various assembly steps. This principle is a common basis for bill-of-material structures in the area of plant engineering and construction. The difference to a pure module approach lies in the existence of base elements, but not in the existence of and structuring into different modules as parts to be attached.
Module Building Set
Modules are parts to be attached, that enable a manifold combinability of components and an efficient creation of variety based on separate function, but unified product interfaces. The principle of modularisation is especially well suited to represent a high product variety with only limited effects on the product complexity.
Module
Source: Schuh 2001
Production Management II (Prof. Schuh), lecture 4 - ERP II - Order Clarification and Configuration
33Contact: M. Lenders, WZL 53B R. 503, tel. 80-27436, [email protected]
33
© WZL ´03
References for Lecture
Schuh 2001
Dangelmaier 2001
Benett 1999
Gross 1990
Audi 2003 Audi AG: Online-Produktonfigurator. URL: http://www.audi.com/de/de/neuwagen/tt/tt_coupe/ttcoupe.jsp[Stand: März 2003].
Benett, S.: Komplexitätsmanagement in der Investitionsgüterindustrie. Dissertation der Universität St. Gallen, 1999.
Dangelmaier, W.: Marktspiegel Customer RelationshipManagement. Anbieter von CRM-Software im Vergleich. Gabler Verlag, 2001
Gross, M.: Planung der Auftragsabwicklung komplexer, variantenreicher Produkte. Dissertation an der RWTH Aachen, 1990
Schuh, G.: Produktkomplexität managen – Strategien, Methoden, Tools. Hanser, 2001
Eversheim 1996 Eversheim, W., Schuh, G.: Hütte, Produktion und Management. 7. völlig neubearbeitete Auflage, Springer-Verlag, 1996.