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ROLES AND REPSONSIBILITIES - PRODUCTION MANAGER/ESTIMATOR

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ROLE RESPONSIBILITY RECURRENCE REASON RESULT KEYMEASUREMENT

RESOURCE/

SUPPORTJobEstimates

Develop clear andaccurate job

estimates

As needed Franchise servicesare accurately and

fairly priced

Fair andaccurate job

pricing

Estimate AnalysisReport

Estimating Manual

Scheduling Daily Ensure jobs arecompleted timely

Efficientproduction

Average jobcompletion time

Office ProceduresManual Ch. 5

ProjectManagement

Review job scope,job estimate, andjob briefpreparation withproduction staff

On-going Prepare crewswith knowledgeand equipment fora job

Crews areefficient inproduction

Production laborrate

Estimating Manual

ProductionManuals

ExecutiveManagementManual Ch. 4

Monitor sub-contractors

As needed Coordination andmonitoring of sub-contract work

Timely andquality sub-contract work

SubcontractorControl Form

Certificates ofSatisfaction

Subcontractor

PerformanceReport

ExecutiveManagementManual Ch. 6

Home StudyManual Ch. 4

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ROLES AND REPSONSIBILITIES - PRODUCTION MANAGER/ESTIMATOR

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ROLE RESPONSIBILITY RECURRENCE REASON RESULT KEYMEASUREMENT

RESOURCE/

SUPPORTManagecommunicationwith customers

On-going Maintaincommunicationwith customers

about the job toensure thatexpectations aremet

Customersneeds are metand problems

are resolved

Certificates ofSatisfaction

Customer Bill ofRights

Creating PositiveMoments of Truth

Crew Moments ofTruth

ProductionTraining SystemManual

Manage Work-in-

Progress

On-going Coordinate

performance of thecrews andcommunicate withoffice staff

Crews work

efficiently andgoodcommunicationis maintained

Average job

completion tobilling period

Executive

ManagementManual Chs. 1, 2

ProductionManuals

Inspect servicesand final walkthrough

Daily Ensure qualitywork

Customersatisfaction

Certificates ofSatisfaction

ProductionManuals

Ensure

compliance withsafety practices

On-going Avoid injury and

comply with safetyregulations

Safe work

environment andcompliance withregulations

# of Workers

Comp claims

Illness and InjuryPrevention Report

Accident Report

Safety Manual

Your LocalTraining (Safety)

RespiratorProtection Prgm.

Personnel Manual

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ROLE RESPONSIBILITY RECURRENCE REASON RESULT KEYMEASUREMENT

RESOURCE/

SUPPORTProduction As Needed Fill in for Crew

ChiefProductivity ismaintained

Production laborrate

Job completiontime maintainedwith WIP

ProductionTraining SystemManual

TrainERe-Learnings

Your LocalTraining

ECTP Manuals

Job documentation Daily Documentation ofwork

Accurate andcomplete job

files

NAPA compliance

InsuranceGuidelinesCompliance

Office ProceduresManual Ch. 10

Bulletins: 3110F,3106D,

ManageProductionStaff

Recruit productionpersonnel

As needed Keep productionfully staffed

Quality staff ismaintained

Turnover rate

A,B,C Grading

N/A

Train productionpersonnel

On-going Performproduction

processesaccording toguidelines

Competent,professional

production staff

TrainingChecklists

Certifications

Certificate ofSatisfactions

N/A

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ROLES AND REPSONSIBILITIES - PRODUCTION MANAGER/ESTIMATOR

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ROLE RESPONSIBILITY RECURRENCE REASON RESULT KEYMEASUREMENT

RESOURCE/

SUPPORTManageproductionpersonnel

On-going Maintainproductionpersonnel

compliance withcompany policy

Productionpersonnelcompliance

Compliance withthe EmployeeHandbook

N/A

WIP meetings Daily Monitor progressof jobs

Efficientproduction

WIP WIP

Managecommunicationwith Centers ofInfluence

On-going Maintaincommunicationwith Centers ofInfluence aboutthe services

provided

Center ofInfluence needsare met andproblems areresolved

Contact/Job Diary Marketing Manual

Financial andAssetManagement

Job cost analysis On-going Measure jobprofitabilityincludingsubcontracting

Measureprofitability ofeach job

Job Cost Report ExecutiveManagementManual Chs. 7, 8

Damagereimbursement

On-going Control damagereimbursementexpenses

Damagereimbursementcosts aremaintained atestablished rate

DamageReimbursementexpenses

N/A

Manage operatingsupplies

On-going Control operatingsupplies expenses

Operating supplycosts aremaintained atestablished rate

Operating Costs Shelf life ofCleaning Products

Chemical CrossReference

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ROLES AND REPSONSIBILITIES - PRODUCTION MANAGER/ESTIMATOR

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ROLE RESPONSIBILITY RECURRENCE REASON RESULT KEYMEASUREMENT

RESOURCE/

SUPPORT

Expense Control On-going Control productionexpenses

Production costsare maintained

at establishedrate

Production laborrate

WIP

ProductionExpenseVariance Report

Job ComplianceWorksheet

ExecutiveManagement

Manual Chs. 7, 8

N/A

Asset

Management

On-going Protect and utilize

equipment andmaterials

Franchise

property isutilized efficientlyand effectively

Franchise assetsare not lost

Return on Asset

by ProductionManager

N/A

Manage vehicles,equipment andfacilities

On-going Keep vehicles,equipment andfacility in workingorder

Vehicle,equipment andfacility are well-maintained

Vehicle andequipmentmaintenancechecklist

EquipmentTraining andReference Guide

EquipmentOperating Manuals

ConventionProduct Updates