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    Part Three Planning and Control

    Chapter 10 The Nature of Planning and Control

    Chapter 11 Capacity Planning and Control

    Chapter 12 Inventory Planning and Control

    Chapter 13 Supply Chain Planning and Control

    Chapter 14 ERP

    Chapter 15 Just-in-Time Planning and Control

    Chapter 16 Project Planning and Control

    Chapter 17 Quality Planning and Control

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    Chapter 10 The Nature ofPlanning and Control

    a plan is a set of intentions as to what is supposed to happen

    control is the monitoring of what actually happens and making changesas necessary

    an operation is influenced by the nature of supply and nature of demand:demand may be uncertain in the long-term and short-term, making

    forecasting difficult

    dependent demand is demand which is relatively predictable because it isdependent on some known factors

    independent demand is demand which is unpredictable providing no

    visibility of customer orders

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    10 The Nature of Planning and Control

    3 ways of responding to demand:

    resource to order

    operation starts organising resources when the order is confirmed

    in cases of unpredictability

    make to order

    operation organises resources due to some confidence, but makes only whencertain

    make to stock

    operation produces goods ahead and puts to stock

    in cases of low risk or cost

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    10 The Nature of Planning and Control

    there are 4 planning and control activities:

    loading:

    amount of work allocated to a work center

    finite loading allocates work to a set limit, which is the estimate of capacity

    work above this limit is not accepted

    infinite loading does not limit accepting work but tries to deal with it

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    10 The Nature of Planning and Control

    sequencing:

    the order in which work will be tackled

    affected by:

    physical constraints

    customer priority

    due date

    LIFO (last in first out)

    FIFO (first in first out)

    SOT (shortest operation time first)

    especially advantageous when operations become cash constrained

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    10 The Nature of Planning and Control

    scheduling:

    a detailed timetable showing when jobs should start and finish

    forward scheduling involves starting work as soon as it arrives

    backward scheduling involves starting jobs at the last possible moment toprevent lateness

    through Gantt charts

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    10 The Nature of Planning and Control

    monitoring and controlling the operation:

    to ensure planned activities are happening

    push systems:each work center pushes out work without considering whether the next work center

    can make use of it or not

    idle time, inventory and queues often are characteristics

    pull systems:

    pace and specification of what is done are set by customer

    triggers movement (kanban)less likely to result in build up of inventory

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    10 The Nature of Planning and Control

    Operationinput output

    monitor

    compare/replan

    intervention plan

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    Chapter 11 Capacity Planning andControl

    capacity of an operation is the maximum level of value added activityover a period of time that it can achieve

    capacity constraints of the operation are those operating at the ceiling bottlenecks

    capacity planning and control is the task of setting capacity of anoperation so that it can respond to demands

    capacity planning will influence the 5 performance factors

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    11 Capacity Planning and Control

    there are 3 main steps in capacity planning and control:

    measure demand and capacity:

    demand forecast (short-term, medium-term..)

    demand fluctuations seasonally are predictable

    demand fluctuations in short-term (weekly, daily) are predictable

    forecasting demand is unavoidably complex and not accurate

    D e m a n

    d

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    11 Capacity Planning and Control

    C a p a c

    i t y

    output is the most important measure of capacity but input can also be used

    theoretical design capacity does not cater for maintenance and other knownlosses

    capacity after consideration of known losses is known as effective capacity

    actual output is the value after losses which were not accounted for

    utilisation = ratio of output/design capacity

    efficiency = ratio of output/effective capacity

    OEE (overall equipment effectiveness)

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    11 Capacity Planning and Control

    identify alternative capacity plans:

    level capacity plan:

    ignore fluctuations and keep activity levels constant

    possible for non-perishable goods

    materials processed and put into stock in anticipation of being sold later

    chase demand plan:

    adjust capacity to reflect demand fluctuations

    not appealing for producers of non-perishable products or where large capital

    investment is required

    adjusts capacity by:overtimevarying size of workforce

    part-time staff sub-contracting

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    11 Capacity Planning and Control

    manage demand:

    change demand to fit capacity availability

    transfer customer demand from peak to quiet periods

    use pricing objectives to achieve transfer

    yield management using capacity to its full potential to maximise yield, especially inoperations with fixed capacities (airlines)

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    11 Capacity Planning and Control

    choosing a capacity planning and control approach:

    a cumulative plot can assess feasibility of capacity

    c u m u

    l a t i v e a g g r e g a

    t e d o u

    t p u

    t

    cumulative productive days

    cumulativedemand

    cumulativeoutput(capacity)

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    11 Capacity Planning and Control

    Assessdemand and

    capacity

    demand forecast

    capacity measurement

    Identifycapacity

    plans

    level capacity plan

    chase capacity plan

    manage demand

    Choosecapacity

    planning andcontrol

    cumulativepresentations

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