PLAY IT SAFE

RETAIL SITE SECURITY

RECOMMENDATIONS FOR INDUSTRIAL ACTION

FUEL RETAILERS’ FUEL RETAILERS’ ASSOCIATIONASSOCIATION

Mr. Reggie Sibiya 2

PEOPLEIt is recommended that site staff be not forced to

work if there is elements of intimidation irrespective whether they are unionised or not. People’s safety is PRIORITY

People working on site must not wear branded clothing whilst on site

Develop a communication plan with local Police and Security Contractors. Form Local Retailer Groups to deal with security and safety issues in your area.

Security meeting point on site to be identified in case of emergency

FUEL RETAILERS’ FUEL RETAILERS’ ASSOCIATIONASSOCIATION

Mr. Reggie Sibiya 3

FACILITIESDetermine strike action risk factor (Likelihood of action on

site/passing by/close to)

Develop a reporting process and agree on a communication flow with your staff

Report all irregularities immediately without delay to respective Oil Company HSE Managers and to the FRA

Request increased local Police patrols and request armed response increased visits/patrols

Visible unarmed security officers on site (precautionary measure against theft/vandalism/robbery. NO ARMED GUARDS ON SITES

List all emergency details and ensure they are adequately displayed

FUEL RETAILERS’ FUEL RETAILERS’ ASSOCIATIONASSOCIATION

Mr. Reggie Sibiya 4

COMMUNICATION Inform all your staff in advance of the rules

attached to the expected strike action (Emergency Response Plan)

All assisting on site over period of strike to have briefing on product safety and handling

Take all your staff contact details and their next of kin (its important to know if they are safe)

Arrange for supplementary mobile communication

According to each Oil Company’s HSE Strategy in terms of CIT procedures, comply as stipulated on the Lease and Franchise Agreements

FUEL RETAILERS’ FUEL RETAILERS’ ASSOCIATIONASSOCIATION

Mr. Reggie Sibiya 5

CUSTOMER SERVICE

We recommend that you make copies of the letter on the last slide and ensure they are given to customers while filling up to explain the industrial strike and requesting for “patience and tolerance”

Please note: SELF SERVICE IS NOT ALLOWED in terms of industry regulations and not safe for the general public to dispense own fuel

FUEL RETAILERS’ FUEL RETAILERS’ ASSOCIATIONASSOCIATION

Mr. Reggie Sibiya 6

STAFF PROCEDURES ON SITE

Fire on the Forecourt

Press the emergency stop/shutdown button

Move all staff and customers away into a safe place

Call emergency services and give details of fire location, etc.

If safe to do so, remove any flammable items

Prevent access to site, except for emergency services

Report the incident to the Oil Company Call Centre immediately

FUEL RETAILERS’ FUEL RETAILERS’ ASSOCIATIONASSOCIATION

Mr. Reggie Sibiya 7

STAFF PROCEDURES CONT….

Vehicle On Fire

Press the emergency stop/shutdown button

Make sure everybody is out of the vehicle and, if safe to do so, push it away from the pumps

Report to the Site Owner immediately and to the Local Fire Department

Report to your Oil Company Call Centre immediately

Do not try to extinguish the fire yourself

Armed Robbery

Keep calm, obey the instructions and co-operate with the demands

If unable to meet the demands explain why, e.g. "keys are not kept on site"

If safe to do so activate the panic button

FUEL RETAILERS’ FUEL RETAILERS’ ASSOCIATIONASSOCIATION

Mr. Reggie Sibiya 8

STAFF PROCEDURES CONT….

Product Handling ( For those not familiar )

Avoid inhalation and contact with vapours

Avoid contact with the skin & eyes and observe good personal hygiene

Do not siphon product by mouth

Whilst dispensing product, do not eat, drink or smoke

Take all necessary precautions against accidental spillage

FUEL RETAILERS’ FUEL RETAILERS’ ASSOCIATIONASSOCIATION

Mr. Reggie Sibiya 9

COMMUNICATION TO CUSTOMERDear Customer,

Thank you very much for choosing our Service Station. We appreciate your business.

You may be aware that the Unions representing the Forecourt Attendants are presently in wage negotiations with our Association, the Fuel Retailers Association (FRA)

A strike has been called and as a result the staff normally employed at this station may not all be present at work.

During this time we have been fortunate enough to secure the temporary services of a number of others.

While we have provided them with the essential training required to refuel your car we do ask you to bear with us should our service levels not be quite as they should be. We are doing our best to ensure that our normal fast, friendly, safe and clean experience is provided to get you on your way.

Please note: SELF SERVICE IS NOT ALLOWED in terms of industry regulations and not safe for the general public to dispense own fuel

Should you have any concerns about your experience please contact me personally.

(Retailer’s Contact Details )

Thanks again for calling