PLAY FOOTBALL ADMIN

FREQUENTLY ASKED QUESTIONS

FEBRUARY 8, 2019

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FAQ

Edition: February 8th, 2019

1. This weeks TIPS for Clubs & Associations1. FNSW Support News web link

2. FFA Playfootball Website updates

3. Tips for how to register on behalf of your club members – without generating a new FFA number for them

4. Payment Gateway Setup for clubs

5. Tips for Team Allocation

2. Known Issues1. Photo Upload Errors

2. De-registration issue

3. Unclaimed player records and new FFA numbers for existing players

4. Football Finder Program for Juniors 12-18yrs missing

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THIS WEEKS TIPS

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FAQ

FNSW SUPPORT NEWS

Web link

• https://footballnsw.com.au/play-football-registration-resources/

1. The Football NSW website has a dedicated resource page for PlayFootball support

2. It includes news on recent Known Issues, Fixes, System Updates

3. It includes attachments to support resources and documents

4. It includes contact details for the FFA PlayFootball support desk and the FNSW Online Services Support team

We encourage you to share the link above with your admins so they can find out details about any major events related to the PlayFootball system

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FAQ

FFA Playfootball website update on Jan 31st 2019

• FFA Playfootball.com.au website has been updated1. Redesigned landing page for registrants

2. Non-players redirected to the postcode search page and not the player page

3. Fnder Club details screen updated to display the 'Start My Registration' at the top

4. Create Account screen displays more details for claiming accounts and for Parents

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FAQ

Register OBO without creating a new FFA number

1. FFA have published a guide for clubs on how to register on behalf of your club members – without generating a new FFA number for them.

1. Log in to your own user account in PlayFootball Admin

2. Find your user profile and edit it

3. Go the the CRM tab and select Link/Bloack Accounts > Add

4. Add the player to your profile and save

5. Go to playfootball.com.au/register and use your account to signin

6. Follow the steps to register my "CLUB MEMBER"

2. PlayFootball Guide Link - Click Here

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FAQ

Clubs who need to register for online payments

• Some clubs have been offerring online payments in their packages, without being set up to use the FFA Payment Gateway.

• Steps for Clubs that want to use the FFA Payment Gateway to offer Online payment via Visa and Mastercard

1. If you have never used online payments before, complete this request form => https://www.playfootball.com.au/play-football-online-payment-request-form

2. Once you receive confirmation that you have been setup on the FFA Gateway, in Playfootball Admin, edit your sign-up form and set your Payment Gateway to be“FFA Payments” and set 1.80% as the Variable charge.

3. You have the option as a club if you wish to Pass on or absorb the transaction fee (set via the tick box)

4. You also have the option to select if you do or do not accept offline payments here.

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FAQ

Community Clubs: Team Allocation & SPORTS TG

• Team Allocation and SportsTG for Community Clubs

1. Clubs and Associations that use SportsTG will follow the same process they did previously with MyFootballClub – the player records will be uploaded into SportsTG and you will need to build your Team Sheets in this tool.

2. The Playfootball system has a Team Management function for clubs who want to sort their players into teams within Playfootball – note these teams are not uploaded into the SportsTG competition management portal (only the players are)

3. To-date, we are awaiting the developers to provide additional team list reporting and the ability to generate Team ID cards through this part of the system. The FNSW Online Services team will provide a guide with more details about Team Allocation.

• Team Allocation and SportsTG for non-Communiyt Clubs eg NPL, AYL etc

- The FNSW competitions team will communicate to you the process required to be followed for these types of competitions.

• Team Allocation and 3rd Party Vendors eg Icompman, Clubmate

- FFA and your provider will update you on the instructions for team allocation.

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KNOWN ISSUES

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Photo Upload errors

ISSUE: Some participants are finding that during their registration they get an error when trying to upload a photo, thus not allowing them to proceed with the registration

• STATUS: This item is resolved as at Feb 7th 4pm

• Tips regarding Photo Upload:

1. Once a photo is uploaded, click on the small disk icon on the grey toolbar to SAVE the image before proceeding

2. If you edit the image, rotate/crop etc, click on the small disk icon on the grey toolbar to SAVE the image before proceeding

3. Administrators can edit player photos by editing the player record and selecting "Public Profile" > right-click the image and save it to your desktop > Select the photo and upload it to display the editing toolbar, edit and click on the grey disk to save and then also click on the blue SAVE button (just in case)

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De-registrationrequests

ISSUE: De-Registrations displaying some records from other clubs and associations

• STATUS: This is a known issue with FFA

• Interactsport are working to have this resolved soon.

• In the interim, please only action re-registration requests that pertain to your club/association

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Unclaimedplayer records and NEW FFA numbers

ISSUE: Registered players with new FFA numbers because they didn't claim their old MFC player history

• STATUS: This is awaiting FFA solution

• Known impacts:

1. If players don't claim their old profile the system will create a new FFA number

2. The registration record is not considered as a 'Duplicate' - it is a new 2019 registration entry

3. The Playfootball system has a ‘Merge Person Records’ function that will attempt to join two profiles together. As at Feb 8th, FFA have recommended that clubs DO NOT use this function until further notice.

4. FFA have instructed us to wait until further notice regarding the management of these "new" records.

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Football FinderJuniors 12-18yrs missing green ticks

ISSUE: The Club Football Finder screens no longer show green ticks for Juniors 12-18 categories. This is a new issue that occurred during a migration on Feb 2nd.

• STATUS: This item requires a manual fix by club/association admins

• Note:

• The Football Finder screen does not affect or link to the club registration packages on the Club Welcome page- it is simply a visual representation of the player age groups on a the FFA public club finder web page

• The Football Finder details come from the Organisation Details page in Playfootball admin.

• Manual Solution:

1. Clubs should manually reset the Junior 12-18 categories by editing theORGANISATION> Organisation Details> Programs section.

2. Manually add the Club Football, 12-18, for male and female and save your Organisation Details page. This will update the Football Finder page overnight.

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Organisation Details

Manual add programs for 12-18 age group

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Where to find support • FFA

• Email: playfootball.support@ffa.com.au• Telephone: 02 8880 7983• Hours:

Monday-Friday 9am - 9pmWeekends 10am - 3pm

• FNSW• Email: onlinesupport@footballnsw.com.au• Telephone: 02 8814 4450• Hours:

Monday-Friday 8:30am - 5pmAfter Hours via email only please

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