platform modules call enter - issabel
TRANSCRIPT
Powerful, strong flexible and easy to use solution, designed to efficiently automate and manage a Contact Center.
It is designed to manage incoming and outgoing call campaigns by an agent panel easy to use and a calls management interface.
It allows cooperation in real time and improves productivity of the agents and supervisors by Unified communications.
�� Automatic operator
�� Predictive dialer, Preview
�� IVR – Interactive Voice Response
�� Automatic calls distribution
�� Statistics and reports
�� Support for Blending
�� Calls recording by interface
�� Web management
�� Multiple interface languages
�� Support for Do-Not-Call Lis
�� “Whispering”
�` It generates calls from a phone list
�` Calls are allocated to the agents in order to intercommunicate with the customers
�` Predictive dialer generates call searching the best efficiency
�` The operator receives information from the user and enter it into the data base by questionnaires
�` Information can be exported to calculation sheets
�` Contact Center receives calls and allocate them to the agents by queues.
�` It can be fed a phone number and customer base to know who is generating the call and provide a better customer service.
Mexico City Office
Call Center module
Call Center
Functions
Outbound campaigns Inbound campaigns
Platform Modules
Inbound & Outbound Campaigns www.issabel.comTo know more vist website:
+52 (55) 1164 ∙ 7616Copyright © 2017 | All rights reserved. Issabel and it’s products are trademarks of Issabel LLC. All other trademarks are property of their respective owners. Version 1.0 - August 2017
�� Silent monitoring
�� Inbound and Outbound campaigns
�� Historic and real time supervision
�� Attention groups per campaign
�� Holding queue calls management
�� Campaign questionnaire (Web Wizard)
�� Associates text “scripts” to agent panel campaigns
�� Consola de agente
�� Support for several types of Breaks
�� Call Scoring
�� Outbound SMS module
�� Calls recording module,
�� Virtual fax management module
�� Integration with existing apps
�� ECCP protocol support
�� Chat module, web mode and Smartphone mode
�� Advanced report
�� Integration to CRM (Web Services)
�� Integración a bases de datos: Oracle: MSSQL, MySQL, Postgresql
Copyright © 2017 | All rights reserved. Issabel and it’s products are trademarks of Issabel LLC. All other trademarks are property of their respective owners. Version 1.0 - August 2017
Call Center Platform Modules
Call Center module reports
Mexico City Office
+52 (55) 1164 ∙ 7616
�� Breaks report
�� Calls detail
�� Calls per hour
�� Calls per agent
�� On hold time
�� Login and logout time
�� Successful incoming calls
�� Calls per hour
�� Agents monitoring
�� Incoming calls monitoring
�� Agent information
�� General report: Agents connection time per day
�� Report of core subjects used per hours on the day
�� Agents monitoring
�� Incoming calls monitoring
�� Monitoring campaign
�� Number of agent
�� Agent
�� Type of call
�� Calls responded
�� Duration and average
�� Longest call
�� Agent
�� Start, final date. Total Logins
�� Incoming and outgoing calls
�� Time on calls, Service
�� Status
Statistical Reports
Real time reports
Copyright © 2017 | All rights reserved. Issabel and it’s products are trademarks of Issabel LLC. All other trademarks are property of their respective owners. Version 1.0 - August 2017
Call Center Platform Modules
Mexico City Office
+52 (55) 1164 ∙ 7616
FOP2 & CDR Reports
Copyright © 2017 | All rights reserved. Issabel and it’s products are trademarks of Issabel LLC. All other trademarks are property of their respective owners. Version 1.0 - August 2017
Call Center Platform Modules
Through WebRTC, Issabel includes a real-time videoconference module also based on open code; no licensing required. I tis a flexible and secure solution thanks to its encryption level.
�` With no users limit.
�` High definition Audio and video.
�` Ability to share desk or specific windows.
�` Access to the conference through the web browser, without installing additional software.
�` Links to have access to the tools are customizable. Just by sharing it guests can have access to the meeting.
�` Group documents edition and in real-time.
�` Videoconference can be protected with a password for more privacy.
�` Integrated Chat
�` Dial a phone number from Issabel Meet
�` Each meeting has a telephone number to have access from any device by just making a call.
Issabel Meet Real-time videoconference
Issabel Meet
¡TRY FOR FREE!
Mexico City Office
+52 (55) 1164 ∙ 7616
NEW FEATURES
www.issabel.video