Specialist fine finishing and cosmetic repair service for manufacturers and installers

Whatever the surface, if you’ve chipped, scratched, dented, gouged or stained it, chances are we can repair it.

We help manufacturers and installers by repairing:

• Items damaged in transit

• Accidental damage to newly fitted items

• Accidental damage to surrounding surfaces during installation

• Items manufactured to the wrong colour or finish specification

We save manufacturers and installers time and money by repairing damage to most items, from chipped shower trays, to enamel baths, ceramic tiles, laminate worktops, even uPVC windows, bricks and glass.

Why waste time ripping out damaged items and waiting for replacements?

We can repair in-situ, so you can get on with the job in hand.

Repairing items such as windows, work-surfaces, wash-basins and fitted furniture, avoids the need to make good or replace surrounding plasterwork, tiles or other substrates.

Cosmetic repair is the fast, straightforward and cost-effective solution.

Plastic Surgeon’s specialist cosmetic repairs help manufacturers and installers:

save time rapid response and immediate on site repairs

save money no need to replace, simply repair

save hassle replacement often requires considerable organisation and disruption

save face helping you deliver on time and within budget

It is significantly cheaper to use our repairs rather than replace.

For every £1 spent on repairs with Plastic Surgeon, save £3 on material replacements, excluding labour costs.

Our rapid cosmetic repairs are relied on by manufacturers and installers of:

• Kitchens & Bathrooms• Plumbing & Heating• Windows and Double Glazing• Plastering & Joinery• Flooring & Wall Cladding• Jacuzzis & Spas• Conservatories• Doors and more...

We repair chips, dents, scratches, holes, gouges and other types of surface damage

Plastics and GRP repair

Including: acrylic, fibreglass, melamine, laminate, uPVC and vinyl

Bath damaged during installation

Bath after repair by Plastic Surgeon

Woods and Veneers repair

Including: edgings, hardboard, laminate, MDF and worktops

Ceramics & Enamels repair

Including: porcelain, tiles, worktops and grouting

Metals and Foils repair

Including: aluminium, stainless steel and steel

Stone and Brick repair

Including: Concrete, granite, marble, mortar, render and reconstituted stone

Other surface repair

Including: painted items, powder coated items, specialist/bespoke effects

Specialist repair services

Glass and GlazingIncluding: mirrors, safety and toughened glass

Graffiti Removal and Surface Restoration

How?

In-house training and product development:

Full time Senior Training Tutor Residential training courses for all new finishers,

followed by 6 months training in the field Comprehensive product development Repair materials manufactured for our specific

requirements In-house logistics distribute specialist repair

materials from our central warehouse to finishers around the country

Digital, paperless order process Fully automated job control system with complete

audit trail

Jobs delivered to finishers in ‘real time’ using our unique Mobile Finisher hand held computer software

Full EDI (Electronic Data Interchange) capability from order to invoice

Dedicated and custom reporting

Customer Care

Dedicated services for occupied properties

Complete booking and fulfilment services Automated letters Text Message reminders Detailed job control and history system Dedicated reporting for customer

service and aftercare teams Specific occupier training for our finishers

All occupier appointment confirmation letters include:

• Full details of the confirmed appointment • Photograph of the finisher attending• Vehicle make, model and registration

number

Sustainability

Our cosmetic repairs significantly reduce waste going to landfill and therefore help cut your carbon footprint.

Uniquely, we’ve developed our VisibilITy reporting system which records details of every repair, to help customers with waste management planning.

Plastic Surgeon has saved over 17,000

tonnes of waste from landfill since 2005

“Until you actually start looking at the situation of having to replace something like an IPS unit with all the disruption, and then see the ease with which Plastic Surgeon can sort it out, you don’t realize just what a good option repair is over replacement...”

Hayley Gilmour, Project Surveyor, BAM

About Plastic Surgeon

Established over 20 years ago, and the founders and market leaders in Cosmetic Repair and Finishing Services to construction, housebuild, and a growing number of sectors. We remain the only truly national provider of our service.

Full UK Coverage (Excluding NI)

Over 80 UK wide fully employed finishers

Further 24 finishers being recruited in 2011/12

7 Regional Operations Managers

5 Field Sales Support

All Plastic Surgeon’s fine finishers are fully trained in Health & Safety. Plastic Surgeon is accredited by the following bodies:

• CHAS• SAMS• SSIP• SAFEcontractor• Constructionline• NHBC SAFEMARK

www.plastic-surgeon.co.uk