planning processes and techniques. 2 study questions why and how do managers plan? what types of...
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Planning Processes and Techniques
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Study Questions
Why and how do managers plan? What types of plans do managers
use? What are the useful planning tools
and techniques? How can plans be well implemented?
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Study Question 1: Why and how do managers plan?
Planning The process of setting objectives and
determining how to best accomplish them.
Objectives Identify the specific results or desired
outcomes that one intends to achieve.
Plan A statement of action steps to be taken in
order to accomplish the objectives.
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Study Question 1: Why and how do managers plan?
Steps in the planning process: Define your objectives.
Determine where you stand vis-à-vis objectives.
Develop future plans according to conditions.
Analyze and choose among action alternatives.
Implement the plan and evaluate results.
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Figure 7.1 The roles of planning and controlling in the management process.
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Study Question 1: Why and how do managers plan?
Benefits of planning: Improves focus and flexibility.
Improves action orientation (results,
priority, advantage & change orientation).
Improves coordination.
Improves time management.
Improves control.
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Study Question 1: Why and how do managers plan?
Personal Time Management Tips: DO say “no” to requests that distract
from what you should be doing.
DON’T get bogged down in details that
can be addressed later.
DO screen telephone calls, emails, and
meeting requests.
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Study Question 1: Why and how do managers plan?
Personal Time Management Tips: DON’T let drop-in visitors or instant
messages use up your time
DO prioritize your important and urgent
work
DON’T become calendar bound by letting
others control your schedule
DO follow priorities; do most important
and urgent work first.
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Study Question 2: What types of plans do managers use?
Short-range and long-range plans Short-range plans = 1 year or less
Intermediate-range plans = 1 to 2 years
Long-range plans = 3 or more years
People vary in their capability to deal effectively with different time horizons.
Higher management levels focus on longer time horizons.
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Study Question 2: What types of plans do managers use?
Strategic and operational plans Strategic plans — set broad, comprehensive, and
longer-term action directions for the entire organization.
Operational plans — define what needs to be done in specific areas to implement strategic plans.
Production plans Financial plans Facilities plans Marketing plans Human resource plans Logistic plans
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Study Question 2: What types of plans do managers use?
Policies and procedures Standing plans
Policies and procedures that are designed for repeated use.
Policy Broad guidelines for making decisions and taking
action in specific circumstances.
Rules or procedures Plans that describe exactly what actions are to be
taken in specific situations.
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Study Question 2: What types of plans do managers use?
Budgets and project schedulesSingle-use plans
Only used once to meet the needs and objectives of a well-defined situation in a timely manner.
Budgets Single-use plans that commit resources to
activities, projects, or programs. Fixed, flexible, and zero-based budgets.
Projects One-time activities that have clear beginning
and end points. Project management and project schedules.
Budget
Fixed Allocates a stated amount of resources for a specific
purpose e.g. Rs. 200000 for equipment purchase in a given year
Flexible Allows resources to vary in proportion with level of
activities e.g. having funds for temporary employees if needed
Zero-based In zero-based budget each new budget period is
approached as a budgeting for a brand event
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Projects
Project Management Project management ensures that
activities required to complete a project are planned well and accomplished on time
Project Schedule Project schedule consists of a list of
projects terminal elements with intended start and finish dates
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Study Question 3: What are the useful planning tools and techniques?
Forecasting Making assumptions about what will happen in
the future. Qualitative forecasting uses expert opinions. Quantitative forecasting uses mathematical
and statistical analysis. All forecasts rely on human judgment. Planning involves deciding on how to deal with
the implications of a forecast.
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Study Question 4: How can plans be well implemented?
Gantt charts – graphic display of scheduled tasks required to complete a project
CPM/PERT – a combination of the critical path method and the program evaluation and review technique
Critical path – pathway from project start to finish that involves activities with the longest completion times
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Study Question 3: What are the useful planning tools and techniques?
Contingency planning Identifying alternative courses of action
that can be implemented to meet the needs of changing circumstances.
Contingency plans anticipate changing conditions.
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Study Question 3: What are the useful planning tools and techniques?
Scenario planning A long-term version of contingency
planning.
Identifying alternative future scenarios.
Plans made for each future scenario.
Increases organization’s flexibility and
preparation for future shocks.
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Study Question 3: What are the useful planning tools and techniques?
Benchmarking
Use of external comparisons to better
evaluate current performance and
identify possible actions for the future.
Adopting best practices of other
organizations that achieve superior
performance.
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Study Question 3: What are the useful planning tools and techniques?
Use of staff planners
Coordinating the planning function for
the total organization or one of its
major components.
Possible communication gaps between
staff planners and line management.
Next Lecture
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Study Question 4: How can plans be well implemented?
Project management…
Makes sure activities required to complete
a project are planned well and
accomplished on time and within budget
Projects – one-time activities with many
component tasks that must be completed
in proper order and within budget
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Study Question 4: How can plans be well implemented?
Key issues and principles in the goal-setting process: Set specific goals (Clearly target key results). Set challenging goals (Stretch towards goal). Ensure goals are attainable (Challenging but
realistic and possible to achieve). Goals must be timely (Goals with specific
timetables and due dates). Make sure goals are measurable (Goals should be
measureable without ambiguity).
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Study Question 4: How can plans be well implemented?
Goal-setting theory Participation in goal setting
unlocks the motivational potential of goal setting.
management by objectives (MBO) promotes participation.
when participation is not possible, workers will respond positively if supervisory trust and support exist.
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A sample hierarchy of objectives for quality management in a manufacturing firm
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Study Question 4: How can plans be well implemented?
Management by Objectives (MBO)
A structured process of regular
communication.
Supervisor/team leader and workers
jointly set performance objectives.
Supervisor/team leader and workers
jointly review results.
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Study Question 4: How does management by objectives operate?
MBO involves a formal agreement specifying … Workers’ performance objectives for a specific
time period. Plans through which performance objectives
will be accomplished. Standards for measuring accomplishment of
performance objectives. Procedures for reviewing performance results.
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Figure 7.3 Management by objectives as an integrated planning and control framework.
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Study Question 4: How does management by objectives operate?
The MBO process: Supervisor and workers jointly set
objectives, establish standards, and choose actions.
Workers act individually to perform tasks; supervisors act individually to provide necessary support.
Supervisor and workers jointly review results, discuss implications, and renew the MBO cycle.
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Study Question 4: How does management by objectives operate
Types of MBO performance objectives Improvement Personal development Maintenance
Criteria for effective performance objectives Specific Time defined Challenging Measurable
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Study Question 4: How does management by objectives operate?
Pitfalls to avoid in using MBO Tying MBO to pay.
Focusing too much attention on easily
quantifiable objectives.
Requiring excessive paperwork.
Having managers tell workers their
objectives.
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Study Question 4: How does management by objectives operate?
Advantages of MBO Focuses workers on most important
tasks and objectives. Focuses supervisor’s efforts on
important areas of support. Contributes to relationship building. Gives workers a structured opportunity
to participate in decision making.
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Study Question 4: How can plans be well implemented?
Participation and involvement Participatory planning requires that the planning
process include people who will be affected by the plans and/or will help implement them.
Benefits of participation and involvement: Promotes creativity in planning. Increases available information. Fosters understanding, acceptance, and
commitment to the final plan.
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How participation and involvement help build commitments to plans.