Corporate Training

PROGRAM OVERVIEW

Aimed at Administrative Professionals, this 5-day course is intended to challenge workplace norms with a view to improving quality of work and efficiency whilst increasing job satisfaction. The training will cover professional ways :

▪ To effectively communicate,▪ plan and balance tasks & projects,▪ stress-busting techniques for the overwhelmed,▪ beat-the-clock solutions for the time-crunched professional.

28 SEP – 02 OCT 2020 | 16 – 20 NOV 2020

OFFERED ONLINE VIA ZOOM

PLANNING, ORGANISING & ADVANCED COMMUNICATION

Corporate Training

Who Should Attend This programme is aimed at Organisational Leaders in both the public and private sectors especially:

• Administrative Professionals and Office Managers

• Executive Assistants and PA’s

• Programme Assistants

• Project administrators / Project Support Officers / Project Assistants

• Communications / Public Relations Officers

• Managers who need to expand their leadership and management skills

Day One PLANNING AND SCHEDULING

▪ Defining planning and scheduling▪ Types of planning tools▪ Understanding the key principles of effective planning –

the Wheel of Success▪ How to stay one step ahead – you`ll get things done

before you`re asked and avoid stressful “crisis”situations

▪ Identifying and clarify your priorities: know what to dowhen dozens of people and tasks demand yourattention

▪ Merging your priorities with your manager`s : travel onthe same track, and get more done!

▪ Determine how to set attainable goals to ensure thebest chance of success

Time Management

▪ Basic principles of effective Time Management▪ Benefits of Time Management▪ Identifying and eliminating time wasters▪ Implementing processes, habits and systems to manage

your time and optimize your effectiveness▪ Setting goals and priorities▪ Understanding the difference between effective,

efficient and perfect▪ Barriers to effective Time Management and how to

overcome them

Managing your Executive’s Time

▪ Managing your executive’s time▪ Time-saving email management strategies▪ Diary management: techniques for creating more time

Building a Strategic Partnership with your Executive

▪ The Assistant’s role as a strategic business partner▪ Working “with” vs working “for” your leader▪ Discovering your executive’s daily priorities without

being told▪ Applying forward thinking in your strategic partnership▪ Self-leadership: an attitude for partnership success

Planning Adds – ons

▪ Elements of an effective meeting▪ How to run effective meetings – uncover the 5

essential tools of world class meetings▪ The Agenda setting process▪ Meeting common time wasters▪ Taking minutes of meetings▪ Responsibilities of meeting leaders and participants▪ Ensure buy – in and participant involvement at

meetings▪ Organising Virtual Meetings

Corporate Training

UNDERSTANDING ORGANISATIONAL STRUCTURE

▪ Relevance of an organisational structure▪ Types of organisational structures▪ Advantages and disadvantages of various structures

Spans of controls

▪ Knowing and understanding your organisationalstructure

▪ Policies and procedures of organizations▪ Understanding and clarifying purpose, vision and

missions

THE ADMINSTRATIVE PROFESSIONAL / EXECUTIVE ASSISTANT IN AN ORGANISATION

The critical role In your organisation, you are expected to function as the “command centre“ In your office – keeping track of data, information and people no matter how hectic things get. This dynamic session will show you dozens of tricks to do it better, in the many situations you deal with – all without missing a beat.

▪ Major roles and responsibilities of an OfficeAdministrator / Executive Assistant

▪ Identify your role as an Office Administrator and whatyour company requires of you

▪ Understanding the strategic role of today’s Administrator/ Executive assistant role

▪ The evolving role of the administrator / executiveassistants

▪ Introduction to management theory and its practicalapplication

▪ Working with others comfortably▪ Improving staff on the job performance.▪ Measurement techniques for office work

MODERN ADMINISTRATIVE SKILLS

▪ Harnessing the power of the mind – through MindMapping Techniques

▪ Right brain / left brain theory▪ Managing larger projects to meet deadlines▪ Problem solving techniques▪ Becoming more proactive▪ Decision Making tools▪ Working with more than one manager

Day Two Working in the Executive Office

Corporate Training

Day Three Organisational Communication ▪ Identify the various types of communication (written, verbal, nonverbal, interpersonal, group, public)

and which is the most effective for different business situations.▪ Describe the process of effective interaction with internal and external stakeholders of an organisation.▪ Demonstrate a proficiency in managing and resolving conflict within an organisation.▪ Recognize the importance and utilization of professional networking including tools like LinkedIn.▪ Describe the positive and negative types of interpersonal interactions existing within an organization.▪ Mastering presentation skills▪ Handling confidential information▪ Learn how to express ideas and core objectives to diverse audiences▪ Body Language for Effective Business Communication▪ Learn how to engage the thinking brain to develop more assertive communication▪ Crisis communications and firefighting▪ Writing Effective Reports and Persuasive Proposals

Corporate Training

Day Four Public Relations, Diplomacy and ProtocolAdministrative Professionals work with a lot of documentation and information that form part of the institutional memory of the organisation and a basis for decision making. Knowing how to relate your role to the overall records management policy of the organisation will assist with more informed decisions, audit compliance and huge time savings. This session will cover how to:

§ Conduct a records inventory§ Manage and reduce the threats to privacy§ Facilitate the development of a vital records programme§ Implement an electronic records management programme§ Preserve and store physical and electronic records§ Develop a retention schedule that supports compliance§ Develop of a disaster recovery plan§ Handling a PR Crisis

Day FiveCareer Development and Personal Growth

On this final day, the focus is on how to leverage the knowledge gained from days 1 to 4 to equip yourself professionally and take solid steps to move ahead in your career and personal capacity. Also covered how to navigate the changing work structure and including from home. Covid 19 may have accelerated a trend most organisations were adopting but managing and coordinating tasks with managers and colleagues from different locations needs a structured approach: After the session, participants will be able to:

§ Build a professional image§ Use LinkedIn to manage your personal brand§ Master Emotional Intelligence and apply it for self-management and motivation§ Understand technology and tools for remote working like Zoom; WebEx; Skype; Teams,

Slack, VPN§ Organise and coordinate virtual events including webinars and virtual meetings§ Overcoming challenges of working from home

ADVAN CE D PROGRAMME FOR EXECUTIVE ASSISTANTS, ADMIN PROFESSIONALS & NEW MANAGERS

About Shared IQ Shared IQ offers high quality public training courses and in-house programmes designed to transform workplace standards. We employ a bottom-up approach by seeking to upskill and empower support staff and those new to management.

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Who else has attended? Participants from the following organisations have attended our events and benefited from Shared iQ’s training expertise

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Registration Form PLANNING, ORGANISING AND ADVANCED COMMUNICATION FOR ADMINISTRATIVE PROFESSIONALS

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1.Payment Terms: Upon return of the Registration Form, full payment is required within 7 working days. Payment mustbe received prior to the workshop date. Shared IQ reserves the right to refuse entry into the workshop should fullpayment not have been received prior to this date. 2.Cancellations, No Shows and Substitutions: Cancellation receivedin writing more than 21 days prior to the event carries a 25% cancellation fee. Should the cancellation be received lessthan 21 days before the event, the full delegate fee is payable and non-refundable. Non-payment and non-attendancedo not constitute cancellation. No shows will still pay full fee. Substitutes at no extra charge are accepted.3.Alterations to advertised event: Should Shared IQ permanently cancel an event for any reason whatsoever, the clientshall be provided with a credit of the equivalent amount paid towards the cancelled event. In the case of a postponedor cancelled event, Shared IQ will not be responsible for covering airfare, accommodation or other travel costsincurred by the client. 4. Copyright. All intellectual property rights in the materials distributed by Shared IQ about theevent are expressly reserved. Any unauthorised duplication, publication or duplication is prohibited.

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Training fee includes course material plus certificate of attendance

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Swift Code: FIRNZAJJXXX Branch Code: 254605 Sandton City Wire Transfer / Credit Card

Offered online via ZOOM In -Class Training option currently not available

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$ 1 450,00Regular Fee Early Bird Discount 12,5% off

Early bird discount applicable to payments made at least 30 days before the training commences.

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