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PLANNING FOR THE UNTHINKABLESenior management support to an offshore incident

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© Petrofac

NEIL FRASER Consultancy Services Manager Emergency Response and Crisis Management

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Crisis Management

PREPARE

Lessons learned

RESPOND RECOVER

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Crisis Management

PREPARE

- Plans

- Resources

- Training

- Exercises

Strategies

Risk

assessment

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Crisis Management

RESPOND

Stakeholder engagement

• Analysis

Issue management

• Guide

• PESTEL

Teams all levels:

• Notification

• Mobilisation

• Responding

PESTELAnalysis

Politics

Economy

Social

Technology

Environment

Legal

P

E

S

T

E

L

NGO

Example High Stakeholder

concern

Not critical to

our success

Regulator

Example

Highly critical

to our success

Competitors

Example

Shareholders

ExampleLow

Stakeholder

concern

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Crisis Management

RECOVER

Confirm/adjust

preparedness

Enhance prevention

Resume full

business activity

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CMT response priorities

Prioritise response based on:

• 1st Response Priority

• 2nd Response Priority

• 3rd Response Priority

• 4th Response Priority

Liabilities

Sustainability

Personnel

PEAR

Environment

Assets

Reputation

(source control /

oil spill response)

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Sago Mine DisasterTimeline• 2nd January 2006

• Explosion at International Coal Group's Sago Mine

• 13 miners trapped underground

• After 37 hours reports started circulating about them

• Television networks and radio stations begin broadcasting reports

nationwide that 12 had survived

• Many label the news as a "West Virginia miracle”

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Sago Mine DisasterImportance of getting the facts right

• 3 hours later

families informed information

wrong – only 1 miner survived

other 12 confirmed dead

• 5 minutes later

CNN is first to televise the

news that the miners previously

believed alive are, in fact, dead

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Image: © NASA

CONSEQUENCE? IMPACT? REPUTATION?

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PLANNING FOR THE UNTHINKABLESenior management support to an offshore incident

BY FAILING TO PREPARE, YOU ARE PREPARING TO FAILBenjamin Franklin