planetizen courses website usability testing
TRANSCRIPT
PLANETIZEN COURSESUsability Test Report
8.6.2014Helen Brown
Goal
Test Users’ Navigation Experience
Help Dino find an instructional video on Photoshop
• Errors
• Time wasted
• Frustration
• Site abandonment
• Low rating
What Am I Looking for?
Assumptions
Users have already registered
Users cannot use the search function
• 6 tasks
• 4 new users
• Video record tasks
• Log comments and notes
How was the Test Conducted?
How Were the Findings Analyzed?
• Group notes into themes
• Map user journeys
• Recommendations
Tasks
1. Can I learn color correction?
2. How do I resume a video?
3. How many new classes have been added?
4. The video won’t play. Now what?
5. How much and how long will it take to learn Photoshop?
6. How many continuing education credits can I earn?
Class chapters
Lack of feature
New class feature
Troubleshooting
Business model
CM feature
Participants
• 2 students
• 1 mid-career planner
• 1 principal architect
5-Second Test
5-Second Test Results
Site design is clear
Simple, not too busy
Directed my eyes…colorful
I’d give my credit card
number
4.1 out of 5
Notes
Site and Page Organization
Site and Page Organization
Site and Page Organization
3
1
45
2
3
4
5
12
User Journey Map
User Journey Map
User Journey Map
75%
User Journey Map
User Journey Map
User Journey Map
User Journey Synopsis
Pages Rarely Visited During the Test
• Visual cues and consistency
• Information upfront
• Show don’t tell
• Direct users
Recommendations
Visual Cues & Consistency
Visual Cues & Consistency
Visual Cues & Consistency
Visual Cues & Consistency
Visual Cues & Consistency - Recommendation
Viewing Course Videos
Home Courses ResultsIndividual
ClassIndividual
Class Video
Viewing Videos - Home page
Viewing Videos - Courses page
Viewing Videos - Courses Results page
Viewing Videos - Individual Class page
Viewing Videos - Individual Video page
Viewing Videos - Individual Video page, scrolled down
Viewing Videos - Recommendations
Home Courses ResultsIndividual
ClassIndividual
Class Video
Viewing Videos - Recommendations
Please log in or sign up to view other chapters.
Please log in or sign up to view other chapters.
Legal Issues for Form Based Codes
Chapters
Information Upfront
Information Upfront - Recommendation
Information Upfront
Information Upfront - Recommendation
Show Don’t Tell
Show Don’t Tell - Recommendation
Show Don’t Tell - Recommendation
Show Don’t Tell - Recommendation
Lynda knows what I was watching
Dashboard is prominent
Lynda keeps me interested
Show Don’t Tell
Show Don’t Tell - Recommendation
What People Are Saying About Us
“I was surprised at how easily I picked up
Photoshop for Beginners. As soon as I finished
the class, I was able to start touching up site
photos.” -Martha Y, city planner for Wonderville
on Introduction to Photoshop for Planners,
Advanced.
“Planetizen Courses’ straightforward videos
helped with learn SketchUp. My presentation
skills have never been better.” -Tomas X,
Urban Designer on SketchUp for Planners,
Advanced.
“Learning GIS on Planetizen helped me gain a
new position as a GIS technician for City of
Irvine. I was able to learn from the convenience
of my home office.” -Angela J. GIS Technician
for AXY on Advanced GIS for Planners.
Direct Users
Direct Users - Add Links
Existing Site Map
Proposed Site Map
Thank you!
Help Dino find an instructional video on Photoshop
Thanks, Planetizen!