Below are the next steps that you will need to take in order to make your final study preparations to study at UQ.

Before your arrival

1. Watch the UQ International pre-departure video online: http://future-students.uq.edu.au/international/pre-departure-briefing

Physical pre-departure events often occur in Singapore, Malaysia, China, Hong Kong and Indonesia. If you are from one to these countries, you will be contacted directly if the events are being run this intake.

2. Know where to get help If you have a question about commencing your study at UQ you can chat with student volunteers who can assist you with a range of topics through UQ Connect-U program www.uq.edu.au/international-students/connect-u. You can also like the New2UQ facebook page for updates and UQ pre-semester chat session for commencing students www.facebook.com/New2UQ.

3. Apply for your student visaNow that you have received your electronic Confirmation of Enrolment (eCoE), you will need to submit this to your nearest Australian Embassy, Consulate or High Commission, along with your completed visa application form – www.border.gov.au/about/contact/offices-locations  

Student Visa charges can be found online www.border.gov.au/Trav/Visa/Fees

It is important that you are familiar with the details of your program and have an understanding of the courses you intend to study, you may need this information when applying for your visa.

4. Activate your student accountYou, or your agent (if you have applied through one), will be sent an email with an activation link. Once you have received this email simply click on the link and follow the steps. You

Welcome to The University of Queensland (UQ)! You have now received your acceptance pack, which includes your electronic Confirmation of Enrolment CoE).

will need to set up a secure password and security question so your UQ Sign-In will become active and you will be able to proceed with your enrolment.

For students completing studies at ICTE: If you already have a UQ Sign-In, you can continue to use the same username and password to log into mySI-net. You will not receive a new activation link.

For more information please visit: www.uq.edu.au/startingatuq/how-to-activate-your-account

If you experience any difficulty activating your UQ Sign-In, or forget your password after you have activated your account, contact Information Technology Services on +61 3365 6000 or email help@its.uq.edu.au.

5. Complete each of the steps on the ‘Starting at UQ’ websiteVisit www.uq.edu.au/startingatuq/ for information about accessing your first year planner, choosing courses, enrolling online, signing on to classes and more.

Please note, some courses are very competitive and can fill quickly so it advised that you make yourself available a few minutes prior to sign-on time in order to try and secure a place. Helpful video’s and information regarding class sign-on is available online www.uq.edu. au/startingatuq/sign-on-to-classes

6. Plan your arrival datesIt is recommended that you arrive at least two weeks before classes start as you must attend compulsory sessions during Orientation Week (O’Week). We recommend that you attend the Jump Start Academic Preparation Program (JSAPP). Classes start two weeks prior to the commencement of semester. www.uq.edu.au/student-services/new2uq/jsapp

7. Plan your accommodationUQ highly recommends that you wait until you have arrived in Australia to organise long-term accommodation and book temporary accommodation before you leave your home country. There is a dedicated student accommodation team who will show you how to rent a room or property in Australia. Visit their website for contact details: www.uq.edu.au/student-services/accommodation. We suggest new students use UQ Rentals to find off campus accommodation: www.uqrentals.com.au

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Plan your arrival at UQ

8. Book Airport Pick-upIf you are a new student (including students with an ICTEUQ Package Offer), UQ will provide free transportation from the Brisbane domestic/international airport to your accommodation. Please note airport pick-up is not available from the Gold Coast – Coolangatta airport.

To book you will need to provide your flight details, arrival time and a Brisbane postal address. Once your airport reception request has been processed you will receive a confirmation email, please check your junk mail or spam folder if you do receive your confirmation email. Please make sure that you book airport reception at least three business days prior to your arrival.

After you have organised your temporary or permanent accommodation, you can book your airport pick-up online: http://www.uq.edu.au/student-services/accommodation/airport-reception

If you require any assistance with airport pick-up, or you do not receive an email confirmation please contact arrival@uq.edu.au

9. Check your OSHC policy You will need to check your OSHC policy for any pre-existing conditions that may not be covered and seek appropriate medical advice. Please note that not all auxiliary medical services may be covered under your policy (eg: dental and optometry).

After you arrive

10. Attend a compulsory Getting Started SessionAttending a Getting Started Session during the first two – three days after your arrival is compulsory for new international students.

At this session you will:

– Meet an International Student Advisor

– Find out about the process of enrolling / registering for classes

– Learn how to get your student ID card

– Receive information on services on campus and key university facilities

– Receive public transport information to get around Brisbane

– Learn to find your way around UQ and inner Brisbane

– And receive an orientation week flyer (with checklist and map).

11. Update your Australian residential address and contact phone number on mySinetA condition of your student visa is that you maintain a

current Australian residential address. The University also requires that you update your Australian phone number so you can be contacted in case of an emergency. As soon as you have a residential address and phone number in Australia, you will need to access mySI-net and update your details www.sinet.uq.edu.au/ps/uqsinetsignin.html.

12. Order your OSHC card Once you have a current Australian address you will need to order your Worldcare Overseas Student Health Cover card. Please download a copy of the ‘how to order your card online’ brochure here: www.future-students.uq.edu.au/international/health-insurance

13. Establish an Australian bank accountThe St Lucia and Gatton campuses have branches located on campus – www.uq.edu.au/services/banking. Please note that many banks offer accounts for international students with no withdrawal or account fees.

14. Collect your UQ identification cardUpon arrival it is recommended that you organise your student ID card. For further information about student ID cards please visit www.uq.edu.au/startingatuq/get-your-student-id-card

For information about how to use a ‘go card’, where to buy and where to top a ‘go card’ please visit – www.translink.com.au/tickets-and-fares/go-card

15. Attend Orientation Week (O-Week)O-Week starts one week before classes commence and is hosted every semester at the St Lucia, Gatton and Ipswich campuses. O-Week is your introduction to life at UQ and during the week you will receive a variety of important information.

During O-Week you are required to attend compulsory sessions. For more information about O-Week please visit: http://orientation.uq.edu.au/oweek

Need Help?Should you have any questions please visit a UQ Student Centre on your campus – www.uq.edu.au/student-centre/

Or contact a UQ Student Advisor study@uq.edu.au. Students with a disability can seek assistance from the University via the myAdvisor website www.uq.edu.au/myadvisor/students-with-a-disability

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