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PARTNER FIELD GUIDE: AmERIcAs – APRIL 2013

Collaborative Professional Services1Welcome Practice Building Services Customer Engagement Services Resources and Training

© 2013 Cisco and/or its affiliates. All rights reserved. 1

Plan, Build, and Manage Network Solutions for Your Customers




Maximize Your Market Opportunity by Leveraging the CPS Portfolio The Cisco Collaborative Professional Services portfolio can help you capture market transitions, improve your customer relationships, and rapidly add capacity and coverage to support your growth. Incorporating the

WelcomeCisco Collaborative Professional ServicesCisco® Collaborative Professional Services (CPS) successfully addresses many of your business needs and challenges, mitigating risks and the cost of entry for launching new practices. The CPS portfolio helps you optimize your efficiency, reduce your time to market, and accelerate profitability in a new practice.

CPS can help you rapidly gain valuable intellectual property and deeper insight into your customers’ networks and business needs while accelerating your team’s ability to get to market and deliver compelling, high-value solutions.

Leveraging the CPS portfolio helps you:

• Enhance operational efficiency by using Cisco engineering resources, proven methodologies, and service automation to reduce delivery costs, optimize the use of project resources, and improve productivity

• Increase the potential for getting a new practice to market and generating revenue more quickly

• Accelerate the ability to achieve the desired margin when launching a new practice

• Differentiate services and gain an edge in penetrating new and existing accounts

• Increase customer satisfaction by providing effective project scoping to support on-time project deliverables and completion, helping you meet customer expectations

Cisco CPS portfolio into your solutions offerings allows you to leverage the Cisco brand and Cisco’s best-in-class engineering experience and industry-leading tools to power your services in new ways, helping you position the value of your company with new and existing clients. Figure 1 shows the full lifecycle of CPS services.

Lead with CPS Assessments to Improve Design, Statements of

Work, and Bills of Materials

High Customer Satisfaction, Trusted Advisor Status, and

Ongoing CPS Assessments Drive New Opportunities

and Pro�ts

Meet Customer Business Needs with Superior Customer Care and

Assessment-led Quarterly Business Reviews

CPS Deployment and Guidance

Services Improve Customer

Experience and Lower Delivery

Costs

Validation Deployment M

igration

SmartService Portfolio

Build

Plan

Manage

A

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smen

t Design

Stra

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a

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Optimization Solutions

Produ

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Support S

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Operations

Management

Figure 1. A Customer Relationship Lifecycle Approach


Collaborative Professional Services3

Cisco Knowledge ServicesOverview Partner Practice Accelerator Services

Welcome Practice Building Services Customer Engagement Services Resources and Training


OverviewBuild Your Practice with Cisco Collaborative Professional ServicesIf your organization needs to bolster new and existing technology practices or wants to accelerate time to competency on Cisco technologies and architectures, Cisco Collaborative Professional Services Knowledge Services allow you to augment your practice with the best-practice knowledge of Cisco engineers who have global implementation experience. Figure 2 shows how you can take advantage of Cisco expertise and leading practices in Cisco Borderless Networks, Cisco Collaboration solutions, and Cisco Data Center architectures by incorporating these services to enhance the expertise of your own professional services team.

When you are starting a new practice or expanding an existing one, the Cisco Collaborative Professional Services Partner Practice Accelerator Services let your sales and marketing professionals, practice managers, and engineers interact with Cisco experts who have global architecture and design experience. You have access to Cisco tools, techniques, and methods that enhance the skills of your own professional services, marketing, sales, and delivery teams. Plus, you get the advantages of being an early adopter of new technologies, instilling confidence in your sales representatives and accelerating profitability.

Cisco Knowledge ServicesWith Cisco Collaborative Professional Services Knowledge Services, Cisco provides your engineering staff and solution architects with anytime, anywhere,

Plan Build Manage

Cisco Collaborative Professional Services Practice Accelerators

Cisco Collaborative Professional Services Assessment Services

Cisco SMARTnet® ServicePartner Installs the Cisco Networks Solution



Cisco Collaborative Professional Services Guidance Services

Cisco Collaborative Professional Services Development Services

Cisco Collaborative Professional Service Technical Knowledge Services

ValidateDeploy Operate ImproveAssess Design

Cisco Partner Support Service

Cisco Smart Care Service

Figure 2. Plan, Build, Manage Network Lifecycle

any device access to proprietary technical learning modules. These knowledge services establish a layer of continuous reference materials that empower your technical architects to eliminate common errors while designing, deploying, or transitioning to new network capabilities. Cisco continuously updates the portal with knowledge from Cisco engineers.

Knowledge Services help you:

• Build advanced technical capabilities by exposing your staff to expert Cisco knowledge

• Increase success with Cisco solution deployments

• Accelerate time to competency in new technologies and architectures

• Elevate your confidence with new Cisco solutions

• Enhance your customers’ investment in Cisco solutions by accelerating the adoption of new network capabilities

• Facilitate staff career development or preparation for Cisco certifications






See the CPS Knowledge Services data sheet for specific details on:

• Engagement deliverables

• Required specializations

Service SKU What It Does

Cisco Technical Knowledge Library

CON-AS-CPS-TKL Builds advanced technical capabilities across the full spectrum of Cisco products and technologies that enhance new and existing technology practices and successful deployment of Cisco solutions

Cisco Network Infrastructure Knowledge Services

CON-AS-CPS-NIKS Advances technical capabilities for network infrastructure products and technologies that augment new and existing technology practices and secure successful deployment of Cisco solutions

Cisco Security Knowledge Services

CON-AS-CPS-SKS Enhances advanced technical capabilities for security products and technologies that develop new and existing technology practices and assure successful deployment of Cisco solutions

Cisco Wireless Knowledge Services

CON-AS-CPS-WKS Promotes advanced technical capabilities for wireless products and technologies that enrich new and existing technology practices and make sure of successful deployment of Cisco solutions

Cisco Collaboration Knowledge Services

CON-AS-CPS-CKS Develops advanced technical capabilities for collaboration products and technologies that bolster new and existing technology practices and lead to successful deployment of Cisco solutions

Cisco Data Center Knowledge Services

CON-AS-CPS-DKS Cultivates advanced technical capabilities for data center products and technologies for new and existing technology practices and successful deployment of Cisco solutions

Cisco CPS Knowledge Services

http://www.cisco.com/web/partners/services/programs/collaborative/downloads/cps_knowledge_srvcs_ds.pdf






See the CPS Practice Accelerator data sheet for specific details on:



• Expected outcomes

• Business benefits

Partner Practice Accelerator ServicesCisco Partner Practice Accelerator Services are consultative workshops that provide technology-based practice-building guidance so that you can broaden and deepen your professional service skills and knowledge. These services can help you start a new practice or expand an existing one, shortening adoption time for new technologies and reducing the time to revenue. For example, Cisco Partner Practice Accelerators support you in bringing new engineers onboard to work with new technologies, such as cloud, FlexPod®, virtualization experience infrastructure, and Cisco Unified Computing System™ (Cisco UCS™), as well as aligning your go-to-market strategy so that marketing, sales, and delivery are all working together seamlessly.

The Partner Practice Accelerator Services help you:

• Accelerate time to market for a new technology solutions practice by using Cisco tools, templates, and methodologies

• Increase new customer acquisition through faster solution turnaround, helping you improve delivery consistency and quality based on Cisco Services leading practices

• Reduce the risk of entering a new practice by supporting you in delivering projects more quickly, more cost-effectively, and with higher customer satisfaction

• Obtain and reuse content from the technical resource library containing the latest Cisco validated designs, solution briefs, leading practice implementation guides, and various tools and templates for customer engagements and for future staff


Cisco Cloud Builder Accelerator Service

ASF-CPSO-CBA • Increases data center–related product pull-through• Creates competitive differentiator for private cloud

offerings • Enhances nascent cloud services competencies

Cisco FlexPod Technical Consulting Accelerator Service

ASF-CPSA-FXPT • Provides guidance on FlexPod services portfolio, including specific offerings

• Aligns the Cisco and NetApp solution by providing leading FlexPod practices

Cisco Virtualization Experience Infrastructure (VXI) Technical Consulting Accelerator Service

ASF-CPSA-VXIT • Aligns Cisco VXI architecture framework and services with leading practices

• Provides recommendations for VXI services offerings • Provides business consultation and technical

knowledge transfer

Cisco CPS Practice Accelerator Services

http://www.cisco.com/web/partners/services/programs/collaborative/downloads/cps_partner_practice_accelerator_srvcs_ds.pdf



CPS For Borderless Networks CPS for Collaboration: Unified Communications CPS for Data CentersCPS for Collaboration: Video


Overview


You can use CPS services to:

• Grow your business using Cisco’s intellectual assets to generate new and reusable solutions with recurring revenue streams

• Improve operational efficiency and sell higher-value services for greater profitability

• Scale to meet customer demand through Cisco smart service capabilities and service automation

• Differentiate your business with customized solutions that can help you get to market faster

• Increase customer satisfaction and retention with greater consistency, accuracy, and actionable recommendations based on real-time network intelligence

• Mitigate the cost of entry for a new practice area

• Improve existing practice areas

• Fill resource and geographic service gaps

OverviewCollaborate with Cisco to Grow Your Services PracticeThe Cisco Collaborative Professional Services (CPS) portfolio of business service offerings provide partners like you with access to Cisco engineering expertise, smart services innovation, leading practices, and proprietary methodologies that you combine with your own services and expertise. This portfolio of services helps you deliver deep network insight and capabilities to effectively plan, design, and optimize network solutions for your customers.

Sold and delivered by you to your customers in collaboration with Cisco, you can capitalize on these assets to build a range of new services and incremental sales that profitably expand your professional services practice and maximize customer satisfaction.




Introduction Assessments Development Services Guidance Services

Overview



IntroductionServices for Every Phase of Deployment for the Borderless Networks ArchitectureFigure 3 shows how Collaborative Professional Services are designed to accommodate every step of your customer engagement, through the plan, build, and manage cycles. The services for borderless networks with IPv6 include:

• Cisco Routing and Switching Assessment

• Cisco Routing and Switching Assessment Multipack

• Cisco Multi-Day Router and LAN Switch Audit

• Cisco IPv6 Assessment Service

• Cisco Borderless Networks Guidance Service

• Cisco Borderless Networks Development Service

• Network Infrastructure Knowledge Service

• Wireless Knowledge Service

• Security Knowledge Service

The services for Bring-Your-Own-Device (BYOD) solutions include:

• Cisco Identity Services Engine Assessment Service

• Cisco Identity Services Engine Guidance Service

See the training video on Cisco Collaborative Professional Services for Borderless Networks.

For more information on CPS for Borderless Networks, see the Quick Reference Guide.

Plan Build Manage

Cisco Network Infrastructure Knowledge Services

Cisco SMARTnet® ServicePartner Installs the Cisco Borderless Networks Solution

Cisco Wireless Knowledge Services

Cisco Security Knowledge Service




Cisco Routing and Switching Assessment Service

Cisco Network Device Security Assessment Service

Cisco Multi-Day Router and LAN Switch Audit Service


Cisco Identity Services Engine Assessment Service

Cisco IPv6 Assessment Service

Cisco Borderless Networks Guidance Service

Cisco Identity Services Engine Guidance Service

Cisco Borderless Networks Development Service



Cisco IPv6 Assessment Service

Cisco Identity Services Engine Assessment Service

Figure 3. Plan, Build, Run Network Lifecycle

http://www.cisco.com/web/partners/services/programs/collaborative/downloads/CPS_Borderless/player.html

http://www.cisco.com/web/partners/services/programs/collaborative/downloads/services_borderless_collaboration_partner_qrg.pdf




Introduction Assessments

Overview


Development Services Guidance Services


AssessmentsLeverage Cisco’s smart services innovation with data collection, analysis, and packaged insight. These insights will help you identify gaps and possible assets in planning solutions for your customers or in improving their existing technology infrastructure.

CPS Assessment Services for Borderless Networks offer the following benefits:

• Maximizes your business and operation agility to launch new network assessments, anytime and anywhere, with minimum investment

• Offers access to Cisco network analysis tool innovation and an industry-proven security infrastructure methodology implemented by Cisco consultants who have extensive industry deployment experience and best-practices knowledge

• Provides a methodical approach to assess customer needs and current networks, determine the changes needed, select the best Cisco IOS® Software versions for deployment, and roll out and manage the ongoing environment for optimal performance

• Significantly reduces the risk of network instability and outage events

• Helps you harden a customer’s Cisco network devices by identifying gaps in the security configurations of the devices, improving the security of the overall architecture



ASF-CPSA-RSA Performs an automated analysis of your customer’s foundational network and addresses network stability and reliability needs by evaluating key performance indicators and recommending Cisco best practices to resolve discrepancies.

Cisco Multi-Day Router and LAN Switch Audit Service

ASF-CPSA-MRLS Performs an automated analysis of selected network devices, recommending Cisco best practices to resolve discrepancies between related LAN switch and router performance indicators, and identifies problems stemming from older devices, including technical issues or maintenance (parts) issues.


ASF-CPSA-NDSA Executes an automated analysis of supported network devices connected to the network, including core routing and switching and firewalls, and helps you implement and maintain a hardened network device environment by identifying gaps in the security of the customer’s Cisco network infrastructure.

CPS has five different assessments supporting the Borderless Networks architecture:





Overview




• Allows both you and your customers to take full advan-tage of the features of Cisco Identity Services Engine

• Reduces the time required to gather and assess the data necessary to create an IPv6 transition plan

• Improves organizational productivity by providing expertise to identify IPv6 readiness

For specific details on: • Collector specifications

• System and hardware specifications

• Assessment sizing and limitations

• Reports generated

• Assessment engagement processes, including partner and Cisco roles and responsibilities

See the CPS Assessment data sheets for:

• Routing and Switching Assessment Service

• Cisco Multi-Day Router and LAN Switch Audit Service

• Network Device Security Assessment Service

• ISE Readiness Assessment Service

• Networks IPv6 Assessment Service


Cisco CPS ISE Assessment Service

ASF-CPSA-ISEA Performs an analysis of supported Cisco network devices connected to the network and helps you deploy Cisco ISE in the customer’s network by identifying gaps that would prevent ISE from performing optimally.

Cisco CPS ISE Assessment Service

As part of the Cisco TrustSec® solution and the Cisco SecureX framework, the Cisco Identity Services Engine (ISE) provides a centralized policy engine for business-relevant policy definition and enforcement. The Cisco ISE is a context-aware, identity-based platform that gathers real-time information from the network, users, and devices, and then uses this information to make proactive governance decisions by enforcing policy across the network infrastructure according to built-in standards-based controls.


Cisco CPS IPv6 Assessment Service

ASF-CPSA-IPV6A Carries out an analysis of supported network devices connected to the network and helps you deploy IPv6 in the customer’s network by identifying hardware and software gaps that would prevent successful IPv6 migration.

Cisco CPS IPv6 Assessment Service

With the global transition from IPv4 to IPv6, careful planning of the IPv6 transition will be critical to the success of any business. The CPS IPv6 Assessment Service helps partners planning offers for IPv6 migrations, and allows you to transition your customers to IPv6 in a controlled and cost-effective manner, thereby reducing the risk to the business.

http://www.cisco.com/web/partners/services/programs/collaborative/downloads/cps_routing_and_switching_assmt_srvc_ds.pdf

http://www.cisco.com/web/partners/services/programs/collaborative/downloads/cps_multi-day_router_and_lan_switch_audit_srvc_ds.pdf

http://www.cisco.com/web/partners/services/programs/collaborative/downloads/cps_network_device_security_assmt_srvc_ds.pdf

http://www.cisco.com/web/partners/services/programs/collaborative/downloads/CPS-BN-ISE-Readiness-DS.pdf

http://www.cisco.com/web/partners/services/programs/collaborative/downloads/CPS-BN-IPv6-DS.pdf





Overview




Development ServicesWith the Cisco CPS Development Services, Cisco creates a complete set of documentation, from high-level design to system acceptance test plans, based on your input about the customer’s needs. You work closely with Cisco during the project-planning phase to deliver the Development Services. These services complement the entire Collaborative Professional Services portfolio, including the Cisco Guidance Services and Assessment Services, giving you support during the full cycle of a customer engagement.

The Cisco CPS Development Services help you:

• Strengthen and deepen your skills in new technologies

• Create a scalable and repeatable reference architecture

• Deliver customized designs for complex engagements

• Mitigate your risk and minimize capital investments in new technologies, with strong plans and designs that help ensure smooth implementations and cost control

• Gain an edge in penetrating new and existing accounts with leading best practices developed by Cisco

• Offload time-consuming document creation from your engineers

• Build a professional and consistent look to your deliverables

• Receive Cisco technical validation of all network designs, so that all deliverables to customers are backed by Cisco


Standard ServiceCovers simple small to medium-sized networks at a single location with one of the following technologies:

• Routing and switching • Security • WLAN

ASF-CPSA-BNDS • Offers detailed designs for security and wireless networks

• Identifies the processes needed to implement and operate the Cisco Borderless Networks solution

Advanced ServiceCovers larger, more complex medium-sized to large networks at up to two customer locations with two of the following technologies:


ASF-CPSA-BNDA • Recommends detailed designs for a larger, more complex networks with two technologies

• Identifies the processes needed to implement and operate the Cisco Borderless Networks solution

Cisco CPS Borderless Networks Development Service

The Cisco CPS Borderless Networks Development Services are project-based services that provide remote planning and design assistance with knowledge transfer for the deployment of an end-user Cisco Borderless Networks solution.

See the CPS Development data sheet for specific details on:

• Network complexity and size

• Covered devices



• Development engagement processes, including partner and Cisco roles and responsibilities

http://www.cisco.com/web/partners/services/programs/collaborative/downloads/cps_development_srvcs_ds.pdf





Overview




Guidance ServicesWith the Cisco CPS Guidance Services, Cisco reviews the design and implementation plans that you have created and provides recommendations based on Cisco best practices for the selected architecture. To deliver the services, you work closely with Cisco during the project-planning phase. At the conclusion of each project, we deliver a technical document that helps make sure that we capture and document major findings. These services complement the entire Collaborative Professional Services portfolio, including the Development Services and Assessment Services, giving you support during the full cycle of a customer engagement.

The Guidance Services help you:

• Scale resources to quickly meet demand

• Deepen the skills of your staff in new and existing practices

• Standardize and automate documentation, building a professional and consistent look to your deliverables

• Gain an edge with Cisco Services’ architectural approach, intellectual capital, and leading best practices

• Help ensure customer satisfaction through Cisco technical validation of all partner-created network designs, so that all the deliverables to your customers are backed by Cisco


Standard ServiceCovers simple small to medium-sized networks at a single location with one of the following technologies:


ASF-CPSA-BNGS Provides detailed design review for routing and switching, security, or WLAN, considering the future growth requirements of the end-user network and Cisco Borderless Networks leading practice.

Advanced ServiceCovers larger, more complex medium-sized to large networks at up to two customer locations with two of the following technologies:


ASF-CPSA-BNGA Delivers detailed design review of the routing and switching, security, or WLAN (select two) requirements, considering the future growth requirements of the end-user network and Cisco Borderless Networks leading practices.

Cisco CPS Borderless Networks Guidance Service





Overview





Covers medium-sized to large networks of up to 2000 users

ASF-CPSG-ISEG • Provides detailed design review of the Cisco Identity Services Engine design, considering Cisco Borderless Networks and BYOD leading practices

• Reviews the Identity Services Engine Implementation Plan that identifies the processes needed to implement and operate the Cisco Identity Services Engine solution

• Assesses the Identity Services Engine Acceptance Test Plan and recommends changes based on Cisco leading practices

Cisco CPS Identity Services Engine Guidance ServiceThe Cisco CPS Borderless Networks Guidance Services are project-based services that provide remote planning and design assistance, with knowledge transfer for the deployment of an end-user Cisco Borderless Networks and bring-your-own-device (BYOD) solution.

See the CPS Guidance data sheet for specific details on:


• Covered devices



• Guidance engagement processes, including partner and Cisco roles and responsibilities

http://www.cisco.com/web/partners/services/programs/collaborative/downloads/cps_guidance_srvcs_ds.pdf




CPS For Borderless Networks CPS for Collaboration: Unified Communications CPS for Data CentersCPS for Collaboration: VideoOverview



IntroductionServices for Every Phase of Deployment for the Collaboration Architecture Figure 4 shows how Collaborative Professional Services are designed to accommodate every step of your customer engagement, through the plan, build, and manage cycles. The services for unified communications include:

• Cisco Unified Communications Assessment Service

• Cisco Unified Communications Guidance Service

• Cisco Unified Communications Development Service

• Cisco Unified Communications Manager Assessment Service

• Cisco Unified Messaging Assessment Service

• Cisco Unified Contact Center Assessment Service

• Cisco Collaboration Knowledge Services

See the training video on Cisco Collaborative Professional Services for Collaboration.

For more information on CPS for Collaboration, see the Quick Reference Guide.

Figure 4. Plan, Build, Manage Collaborative Lifecycle

Plan Build Manage

Collaboration Knowledge Services

Partner Installs the Cisco Borderless Networks Solution

Cisco Unified Communications Guidance Service

Cisco Unified Communications Development Service

Cisco Video Guidance Service

Cisco Video Development Service


Cisco SMARTnet® Service



Cisco Unified Communications Assessment Service

Cisco Video Service Level Agreement Service

Cisco Video Assessment Service

Cisco Unified Communications Manager Assessment Service

Cisco Unified Contact Center Assessment Service

Cisco Unified Messaging Assessment Service




http://www.cisco.com/web/partners/services/programs/collaborative/downloads/CPS_Collaboration/player.html

http://www.cisco.com/web/partners/services/programs/collaborative/downloads/services_collaboration_partner_qrg.pdf








AssessmentsLeverage Cisco’s smart services innovation with data collection, analysis, and packaged insight. These insights will help you identify gaps and possible assets in planning solutions for your customers or improving their existing technology infrastructure.

These assessments help you offer your customers:

• Automated critical processes, reducing staff workload

• Reduced problem incidents and time to resolution

• Reduced complexity and improved manageability, resulting in greater efficiencies

• Lowered cost of ownership by reducing problem incidents

CPS assessments support the Collaboration Architecture with:

• The Cisco Collaborative Professional Services Unified Communications Assessment Service provides an automated analysis of customers’ foundational network and addresses network stability and reliability needs, recommending Cisco best practices to resolve discrepancies before implementing a unified communications solution.

• The Cisco Unified Communications Assessment Services for Cisco Unified Communications Manager, Cisco Unified Messaging, and Cisco Unified Contact Center Enterprise provide a proactive management solution targeted at the Cisco Unified Communications infrastructure.



ASF-CPSA-UCRA Completes an automated analysis of the customer’s network to analyze the capability of the current network to support a Unified Communications solution and to understand the infrastructure changes that may be required to achieve the desired implementation



ASF-CPSA-UCMA • Performs an automated analysis to efficiently collect “as-built” documentation

• Uses Cisco best-practice configuration rules to analyze Communications Manager hardware and voice gateways to help ensure compliance while exposing potential problem areas for proactive resolution










For specific details on:

• Collector specification



• Service deliverables



• Unified Communications Manager Assessment Service

• Unified Communications Assessment Service

• Unified Messaging Assessment Service

• Unified Contact Center Enterprise Assessment Service




ASF-CPSA-UCMA • Performs an automated analysis to assess the current Cisco Unified Messaging system, including system components, application software, and configuration and functionality data, and compares the data to Cisco best practices

• Addresses problem avoidance, performance enhancement, and readiness for the Cisco Unified Messaging system


Cisco Unified Contact Center Enterprise Assessment Service

ASF-CPSA-UCRA Executes an automated analysis to assess the current Cisco Unified Contact Center Enterprise system, and compares the network implementation to Cisco best practices to help avoid problems and enhance the network’s readiness and the solution’s performance

Cisco Unified Contact Center Enterprise Assessment Service

http://www.cisco.com/web/partners/services/programs/collaborative/downloads/cps_uc_manager_assmt_srvc.pdf

http://www.cisco.com/web/partners/services/programs/collaborative/downloads/cps_uc_readiness_assmt_srvc_ds.pdf

http://www.cisco.com/web/partners/services/programs/collaborative/downloads/cps_unified_messaging_assmt_srvc_ds.pdf

http://www.cisco.com/web/partners/services/programs/collaborative/downloads/cps_unified_contact_center_ent_assmt_srvc_ds.pdf








Development ServicesThe Cisco CPS Unified Communications Development Services are project-based services that provide remote planning and design assistance and knowledge transfer for Cisco Unified Communications solutions that unify voice, video, data, and mobile applications on fixed and mobile networks.











StandardCovers simple networks with up to 1,000 endpoints and up to two Cisco Unified Communications applications

ASF-CPSA-UCDS • Provides detailed design of unified communications infrastructure

• Delivers cluster sizing and design for Cisco Unified Communications Manager or Unified Communications Manager Express

IntermediateCovers medium-sized networks with up to 2,500 endpoints and up to three Cisco Unified Communications applications

ASF-CPSA-UCDI • Provides detailed design and cluster sizing • Identifies the processes needed to implement and

operate the Cisco Unified Communications solution • Ascertains the Solution Acceptance Test Plan needed

to test the Unified Communications solution

Cisco CPS Unified Communications Development Service







AdvancedCovers large, more complex networks with up to 5,000 endpoints and up to four Cisco Unified Communications applications

ASF-CPSA-UCDA • Provides detailed design for: - Cisco Unified Communications Manager or Unified Communications

- Cisco Unified Presence - Cisco Unified MeetingPlace

• Offers design guidance for Cisco UCCX call control features

• Identifies the processes needed to implement and operate the Cisco Unified Communications solution

• Pinpoints the Solution Acceptance Test Plan needed to test the Unified Communications solution

Cisco CPS Unified Communications Development Service (Continued)




• Cisco UC applications covered

• Covered devices












Guidance ServicesThe Cisco CPS Unified Communications Guidance Services are project-based services that provide remote planning and design review assistance for the deployment of Cisco Unified Communications solutions that unify voice, video, data, and mobile applications on fixed and mobile networks.








• Cisco Unified Communications applications covered

• Covered devices





StandardCovers small to medium-sized networks with up to 2,500 endpoints and up to two Cisco Unified Communications applications

ASF-CPSU-UCGS • Reviews the unified communications solutions and applications design, considering the end-user network’s future growth requirements and Cisco Unified Networks leading practices

• Checks the Unified Communications Solution Implementation Plan that identifies the processes needed to implement and operate the Cisco Unified Communications solution

• Evaluates the Unified Communications Solution Acceptance Test Plan and recommends changes based on Cisco leading practices

AdvancedCovers larger, more complex networks with up to 5,000 endpoints and up to four Cisco Unified Communications applications

ASF-CPSU-UCGA • Reviews the unified communications solutions and applications design, considering the end user network future growth requirements and Cisco Unified Networks leading practices

• Examines the Unified Communications Solution Implementation Plan that identifies the processes needed to implement and operate the Cisco Unified Communications solution

• Assesses the Unified Communications Solution Acceptance Test Plan and recommend changes based on Cisco leading practices

Cisco CPS Unified Communications Guidance Service








IntroductionServices for Every Phase of Deployment for the Collaboration Architecture Figure 5 shows how Collaborative Professional Services are designed to accommodate every step of your customer engagement, through the plan, build, and manage cycles. The services for video include:

• Cisco Video Assessment Service

• Cisco Video Service Level Assessment Service

• Cisco Video Development Service

• Cisco Video Guidance Service

See the training video on Cisco Collaborative Professional Services for Collaboration.

For more information on CPS for Collaboration, see the Quick Reference Guide.

Figure 5. Plan, Build, Manage Collaborative Lifecycle

Plan Build Manage

Collaboration Knowledge Services

Partner Installs the Cisco Borderless Networks Solution

Cisco Unified Communications Guidance Service

Cisco Unified Communications Development Service

Cisco Video Guidance Service

Cisco Video Development Service






Cisco Video Service Level Agreement Service

Cisco Video Assessment Service
















AssessmentsThe ability to assess the health and well being of Cisco video endpoints and the underlying network infrastructure is critical for IT organizations to meet customer needs. The Cisco Collaborative Professional Services (CPS) Video Assessment Service enhances partners’ plan and design services by granting them access to Cisco’s deep knowledge base and smart services innovation.

The Video Assessment Service provides an automated analysis of customers’ foundational network, addresses network stability and reliability needs, identifies gaps and assets, and recommends Cisco best practices to resolve discrepancies before implementing a video solution. Output includes an assessment report and a summary of the recommendations.

During the plan phase of a project, partners use the Cisco CPS Video Assessment Service to analyze the capability of the current network to support the video solution, recommending Cisco best practices to make the network video ready.

The Cisco CPS Video Assessment Service offers these benefits:

• Automates critical processes, reducing staff workload

• Reduces the number of problem incidents and time to resolution, lowering the total cost of ownership

• Reduces complexity and improves manageability, resulting in greater efficiency


Cisco CPS Video Assessment Service

ASF-CPSA-VA Performs an automated analysis to efficiently analyze the network and apply Cisco best-practice configuration rules to help ensure compliance while exposing potential problem areas for proactive resolution

Cisco CPS Video Assessment Service








• Contributes to user satisfaction as a result of increased performance and reliability

• Helps ensure that customers get the most from their technology and resource investments

• Grants partners access to Cisco’s smart services innovation

• Analyzes networks to help ensure that Cisco TelePresence® technology delivers a unique “in-person” experience over the network

• Helps ensure that the customer’s network runs Cisco TelePresence business video without interruption

• Generates recurring revenue stream

For specific details on:

• Collector specification






• Video Assessment Service

• Video Service Level Agreement Assessment Service


Cisco Video Service Level Agreement Assessment Service

ASF-CPST-VSLA Performs an automated analysis to assess the customer network’s readiness for the high volumes of video traffic required by Cisco TelePresence

Cisco CPS Video Service Level Agreement Assessment Service

Cisco TelePresence solutions provide high quality, lifelike video to all users and environments in any organization, creating high volumes of video traffic. The Cisco Video Service Level Agreement Assessment Service uses automated processes to assess a customer network’s readiness for Cisco TelePresence, helping to ease the burden on engineers, increase the quality of Cisco TelePresence deployments, and lower the costs. This service is easy to use and works for large and small deployments as well as for expansion efforts.

http://www.cisco.com/web/partners/services/programs/collaborative/downloads/CPS-Video-Assessment-Service-DS.pdf

http://www.cisco.com/web/partners/services/programs/collaborative/downloads/cps_video_sla_assmt_srvc_ds.pdf









Development ServicesThe Cisco CPS Video Development Services are project-based services that provide remote planning and design assistance with knowledge transfer for Cisco video solutions.












• Covered devices





StandardCovers simple small to medium-sized networks with up to 10 Cisco TelePresence endpoints

ASF-CPSA-VDS • Provides detailed design for: - Video infrastructure - Video system components

• Documents the processes needed to implement and operate the Cisco video solution

• Identifies the Solution Acceptance Test Plan needed to test the video solution

AdvancedCovers more complex medium-sized to large networks with up to 20 Cisco TelePresence endpoints

ASF-CPSA-VDA • Performs detailed design and integration• Specifies the processes needed to implement and

operate the Cisco video solution • Identifies the Solution Acceptance Test Plan needed

to test the video solution

IntegrationCovers Cisco Jabber integration into up to 20 Cisco TelePresence endpoints

ASF-CPSA-VDI • Integrates TelePresence Management System with Active Directory/Exchange

• Integrates MCU for multipoint interoperability with existing TelePresence deployment

• Integrates up to 10 Jabber video clients with existing TelePresence infrastructure

• Integrates TelePresence Content Server to enable recording of video on demand and live streaming

• Identifies the processes needed to implement and operate the Cisco video solution

• Ascertains the Solution Acceptance Test Plan needed to test the video solution

Cisco CPS Video Development Service









Guidance ServicesThe Cisco CPS Video Guidance Services are project-based services that provide remote planning and design review assistance for the deployment of Cisco video solutions based on industry-proven Cisco methodology and best practices.









• Covered devices





StandardCovers simple small to medium-sized networks with up to 10 Cisco TelePresence endpoints

ASF-CPSJ-VGS • Reviews the detailed video design, considering Cisco leading practices for TelePresence system infrastructure and communications services and TelePresence system components

• Appraises the Video Implementation Plan that identifies the processes needed to implement and operate the Cisco video solution

• Examines the Video Acceptance Test Plan and recommends changes based on Cisco leading practices

AdvancedCovers more complex medium-sized to large networks with up to 20 Cisco TelePresence endpoints

ASF-CPSK-VGA • Reviews the detailed video design, considering Cisco leading practices for TelePresence system infrastructure and communications services, TelePresence system components, and capture-transform-share solutions

• Analyzes the Video Implementation Plan that identifies the processes needed to implement and operate the Cisco video solution

• Evaluates the Video Acceptance Test Plan and recommends changes based on Cisco leading practices

Cisco CPS Video Guidance Service








IntroductionServices for Every Phase of the Deployment for the Data Center/Virtualization Architecture Figure 6 shows how Collaborative Professional Services are designed to accommodate every step of your customer engagement, through the plan, build, and manage cycles. The services for data center and virtualization include:

• Cisco Unified Computing System Partner Practice Lab Demonstration Accelerator Service

• Cisco Data Center Guidance Service

• Cisco Data Center Development Service

• Cisco Data Center Assessment Service

• Cisco Data Center Knowledge Services

The services for cloud include:

• Cisco Cloud Builder Accelerator Service

• Cisco FlexPod Technical Consulting Accelerator Service

• Cisco Virtualization Experience Infrastructure Technical Consulting Accelerator Service

• Cisco Private Cloud Development Service

See the training video on Cisco Collaborative Professional Services for Data Centers.

For more information on CPS for Data Centers, see the Quick Reference Guide.

Figure 6. Plan, Build, Manage Network Lifecycle

Plan Build Manage



Partner Installs the Cisco Data Center/Virtualization/Cloud Solution

Cisco Data Center Assessment Service

Cisco Data Center Assessment Service

Cisco Data Center Guidance Service

Cisco Data Center Development Service

Cisco Private Cloud Development Service

Cisco Unified Computing System Partner Practice Lab Demonstration Accelerator Service

Cisco Builder Accelerator Service

FlexPod Technical Consulting Accelerator Service

Virtualization Experience Infrastructure Technical Consulting Accelerator Service

Data Center Knowledge Services


http://www.cisco.com/web/partners/services/programs/collaborative/downloads/CPS_Virtualization/player.html

http://www.cisco.com/web/partners/services/programs/collaborative/downloads/services_dc_virtualization_cloud_partner_qrg.pdf








AssessmentsBased on automated Cisco analysis tools, you can proactively assess the customer’s situation, determine the changes needed, select the best software version for a given deployment, implement the changes, and manage the data center environment on an ongoing basis for optimal performance.

During the build phase of the project, you can use the Cisco CPS Data Center Assessment Service to validate the data center infrastructure implementation.

During the manage phase of the project, the Cisco CPS Data Center Assessment Service helps you identify and remove performance bottlenecks to further improve reliability of the underlying data center infrastructure.

The Cisco CPS Data Center Assessment Service offers the following benefits:

• Increases your ability to deliver data center assessments, anytime and anywhere, with minimum investment

• Offers access to Cisco network analysis tool innovation and Cisco subject-matter experts with extensive industry deployment experience and knowledge of leading practices


Data Center Assessment Service

ASF-CPSA-DCA Provides an automated analysis of the customer’s existing Cisco Nexus or UCS data center infrastructure

Cisco CPS Data Center Assessment Service

• Allows you to methodically assess a customer’s existing data center network infrastructure, determine the changes needed, select the right software bundle versions for deployment, and then roll out and manage the ongoing environment for optimal performance

• Reduces the risk of data center infrastructure instability and outages

• Contributes to increased customer satisfaction and helps lower cost of ownership

See the CPS Data Center Assessment Service data sheet for specific details on:


• Covered devices


• Reports generated



http://www.cisco.com/web/partners/services/programs/collaborative/downloads/CPS-Datacenter-Assessment-DS.pdf








Development ServicesWith the Cisco CPS Development Services, Cisco creates a complete set of documentation, from high-level design to system-acceptance test plans, based on your input about the customer’s needs. You work closely with Cisco during the project-planning phase to deliver the Development Services. These services complement the entire Collaborative Professional Services portfolio, including the Cisco Guidance Services and Assessment Services, giving you support during the full cycle of a customer engagement.





• Mitigate your risk and minimize capital investments in new technologies with strong plans and designs that help ensure smooth implementations and cost control






StandardData Center Development Service for simple small to medium-sized data centers

ASF-CPSA-DCDS • Provides a detailed Cisco Nexus or UCS infrastructure design

• Reviews the Cisco Nexus or UCS network implementation plan

• Assesses the Cisco Nexus or UCS infrastructure implementation plan

AdvancedData Center Development Service for larger, more complex data centers with data center security or application networking or data center WAN edge

ASF-CPSA-DCDA • Provides a detailed design • Reviews the network implementation plan,

including data center security infrastructure • Assesses the data center application networking

infrastructure implementation plan

Cisco CPS Data Center Development Service









StandardData Center Development Service for small to medium-sized FlexPod private cloud infrastructure

ASF-CPSA-PCDS • Provides a detailed design, including NetApp storage infrastructure

• Reviews the network implementation plan, including NetApp storage infrastructure

AdvancedData Center Development Service for small to medium-sized desktop virtualization deployment on FlexPod infrastructure

ASF-CPSA-PCDA • Provides a detailed design, including NetApp storage infrastructure

• Includes one of the following: - VMware desktop virtualization design - Citrix desktop virtualization design

• Reviews the network implementation plan, including NetApp storage infrastructure

• Includes one of the following: - VMware desktop virtualization solution design - Citrix XenDesktop solution design

Cisco Private Cloud Development ServiceThe Cisco CPS Data Center/Virtualization/Cloud Development Services are project-based services that provide remote planning and design assistance with knowledge transfer for the Cisco data center switches, modules, and virtualization.



• Covered devices













StandardData Center Guidance Service for simple small to medium-sized data centers

ASF-CPSL-DCGS • Reviews the Data Center Detailed Design, including device layout and physical and logical connectivity, plus features and services

• Evaluates the Data Center Implementation Plan that identifies floor and rack layout, cabling, power, device connectivity, and installation requirements

AdvancedData Center Guidance Service for larger, more complex data centers with data center security or application networking or data center WAN edge

ASF-CPSZ-DCGA • Examines the Data Center Detailed Design, including device layout, physical and logical connectivity, and features and services, plus data center security infrastructure; or data center application network design; or WAN edge infrastructure design

• Analyzes the Data Center Implementation Plan that identifies floor and rack layout, cabling, power, device connectivity, and installation requirements

• Assesses the Data Center Acceptance Test Plan and recommends changes based on Cisco leading practices

Cisco Data Center Guidance ServiceGuidance ServicesWith the Cisco CPS Guidance Services, Cisco reviews the design and implementation plans that you have created and provides recommendations based on Cisco best practices for the selected architecture. To deliver the services, you work closely with Cisco during the project-planning phase. To make sure that the major findings are captured and documented, we deliver a technical findings document at the conclusion of each project. These services complement the entire Collaborative Professional Services portfolio, including the Development Services and Assessment Services, giving you support during the full cycle of a customer engagement.






• Improve customer satisfaction through Cisco technical validation of all partner-created network designs, so that all the deliverables to your customers are backed by Cisco

The Cisco CPS Data Center Guidance Services are project-based services that provide remote planning and design review assistance for the deployment of Cisco data center solutions based on industry-proven Cisco methodology and best practices.



• Covered devices







© 2013 Cisco and/or its affiliates. All rights reserved.

CPS Assessment Data Sheets for Borderless Networks

• Cisco Multi-Day Router and LAN Switch Audit Service

• Network Device Security Assessment Service

• ISE Readiness Assessment Service

• Networks IPv6 Assessment Service

• Routing and Switching Assessment Service

CPS Assessment Data Sheets for Collaboration –Unified Communications

• Unified Communications Manager Assessment Service

• Unified Communications Assessment Service

• Unified Messaging Assessment Service

• Unified Contact Center Enterprise Assessment Service

CPS Assessment Data Sheets for Collaboration – Video

• Video Assessment Service

• Video Service Level Agreement Assessment Service

Resources and Training Links to CPS Overview LiteratureFor information on CPS for Borderless Networks, see the Quick Reference Guide.

For information on CPS for Collaboration, see the Quick Reference Guide.

For information on CPS for Data Center, see the Quick Reference Guide.

Links to CPS Data Sheets for Knowledge Services, Practice Accelerators, Guidance Services, and Development Services

• CPS Knowledge Services data sheet

• CPS Practice Accelerators data sheet

• CPS Guidance Services data sheet

• CPS Development Services data sheet

Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: www.cisco.com/go/trademarks. Third party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (1110R) DDM12CS3790 04/13

CPS Assessment Data Sheets for Data Center

• Data Center Assessment Service

Service Descriptions for all CPS Services

• Service Descriptions

Training VideosWatch the training videos on Cisco Collaborative Professional Services for:

• Borderless Networks

• Collaboration

• Data Center



http://www.cisco.com/web/partners/services/programs/collaborative/downloads/cps_network_device_security_assmt_srvc_ds.pdf

http://www.cisco.com/web/partners/services/programs/collaborative/downloads/CPS-BN-ISE-Readiness-DS.pdf

http://www.cisco.com/web/partners/services/programs/collaborative/downloads/CPS-BN-IPv6-DS.pdf

http://www.cisco.com/web/partners/services/programs/collaborative/downloads/cps_routing_and_switching_assmt_srvc_ds.pdf



http://www.cisco.com/web/partners/services/programs/collaborative/downloads/cps_uc_readiness_assmt_srvc_ds.pdf

http://www.cisco.com/web/partners/services/programs/collaborative/downloads/cps_unified_messaging_assmt_srvc_ds.pdf



http://www.cisco.com/web/partners/services/programs/collaborative/downloads/CPS-Video-Assessment-Service-DS.pdf


http://www.cisco.com/web/partners/services/programs/collaborative/downloads/services_borderless_collaboration_partner_qrg.pdf


http://www.cisco.com/web/partners/services/programs/collaborative/downloads/services_dc_virtualization_cloud_partner_qrg.pdf

http://www.cisco.com/web/partners/services/programs/collaborative/downloads/cps_knowledge_srvcs_ds.pdf

http://www.cisco.com/web/partners/services/programs/collaborative/downloads/cps_partner_practice_accelerator_srvcs_ds.pdf



http://www.cisco.com/web/partners/services/programs/collaborative/downloads/CPS-Datacenter-Assessment-DS.pdf

http://www.cisco.com/web/about/doing_business/legal/service_descriptions/index.html#~5

http://www.cisco.com/web/partners/services/programs/collaborative/downloads/CPS_Borderless/player.html


http://www.cisco.com/web/partners/services/programs/collaborative/downloads/CPS_Virtualization/player.html