placing your fire system on test using masweb · southern monitoring service limited & northern...

Southern Monitoring Service Limited & Northern Monitoring Services

UNCONTROLLED WHEN PRINTED October 2017 19.30 Issue 50 of 20

Placing your Fire System on Test using MASweb

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Section 2:1:5 BACK TO INDEX

Placing your Fire System on Test

Log on to MASweb and you will be presented with your home page displaying your system or systems

details.

To place your Fire system on test for a defaulted 30 minutes click on the Modify tab

This will present the following screen



Click on the bar named PLACE ON TEST

This will display the on test menu

Enter your MASWEB Password into the box marked PASSWORD

Any comment like Manager, Brian Testing and click the Yes Proceed button

Ignore the Select The Zones as your Administration level only allows Fire as default.



To place your system on test click on “Yes – Proceed”.

You can now see your system Fire Zone 1 is on Test for a 30 Minute period (you may need to refresh the

page to confirm change)

You are now able to test your fire alarm System. Please be aware with the exception of your Fire signal

all other alarms eg. Intruder or attack alarms are not on test if these are triggered the ARC will action

these alarms

To check the signals have been sent to the ARC click on the home Icon top RH corner or click on the

banner over site info

This will again present your home screen as below



Click on the View On Test History under Current Status

To clear the Test either leave to automatically go back on Monitoring once the 30 minutes has expired

or click on Site Info on the banner to present the below home screen

Click on the Modify Test again



Click on “Clear Test”

You can then exit the Masweb Customer Fire Test application by clicking on the open Door Icon at

the top RH corner of the screen or closing your Browser



SECTION 2:2 CONFIGURING MASMOBILE

Section 2:2:1

Configuring MASmobile settings (iPhone) BACK TO INDEX

After downloading and installing the client application from the iTunes App Store, configure the

MASmobile settings.

To configure the MASmobile settings, do the following:

1. From the device’s Home screen, tap Settings.

2. Under Apps, tap MASmobile.

3. In Service Information, enter a valid URL to the service established on the web server, a Windows

Authentication user and password created during the service configuration.

These are as below

https://www.smonweb.co.uk/masmobile/

Username: mobile password: Søm@bile123 NOTE ø = zero not the letter o.

https://www.smonweb.co.uk/masmobile/



Section 2:2:2

Configuring MASmobile settings (Android) BACK TO INDEX

Go to the play store (App market)



Now click on the search icon in the top right of the screen



Search for MASmobile



Install MASmobile



Now go back to your home screen, the installation should put a shortcut on a page with free space.

Click on the app, this will take you to the login screen. Before you log in you need to add a few settings.

To do this touch your menu key.

Now click on settings.



In the URL Field enter:

https://www.smonweb.co.uk/masmobile

Username: mobile password: Søm@bile123

Now put your own login details in the MASterind login details.

Once done, press your return button to get back to the login screen.

https://www.smonweb.co.uk/masmobile



Now login with your own details.


Main menu

The MASmobile application includes a main menu that includes:

Profile - Logs you in to the application

Systems - Displays the system status summary. You can search for a system using the search bar in the

System screen

About - Displays basic application and device version information


Logging in

Prior to logging in, you can only access the Profile and About tabs.

To log in to MASmobile, do the following:

1. In MASmobile, tap Profile.

2. Enter your username and password. (Use the Log-in information as MASweb)

3. Tap Login.




Managing accounts

This section describes how you can manage accounts using MASmobile.

Searching for systems

Once logged in, the System Search page automatically displays where you can search for systems by CS

number, site, or phone number.

Section 2:2:6

Searching for Systems

To search for a specific system, do the following:

1. Tap Systems.

2. In the Systems screen, tap any of the options. The resulting screen displays a search bar at the top.

3. Enter your search term in the search bar and select whether the search term is a CS#, site, or phone

number.

4. The search results automatically displays.

Note: Leaving the search fields blank will return all accounts to which you have access.



Section 2:2:7

Filtered search BACK TO INDEX

You can filter search results by entering additional search criteria based on CS number, site, or phone

number.

Section 2:2:8

Viewing system details BACK TO INDEX

MASmobile lets you view details of a system. System details include:

• Address and phone number - Displays the address and phone number. IPhone users can quickly initiate

a call by tapping the Phone button

• Location - Tap the Map button to launch the default map application or Google Maps

• System test - Places the system on or off test



• Contacts - Displays the system contacts

• Zones - Displays the system zones

• Event history - Displays the system event history

• Test history - Displays the system test history

To view details on a system, tap a system from either the search results screen or from a system list

screen.

Section 2:2:9

Placing a system on test BACK TO INDEX

To place a system on test, do the following:

1. Tap Systems.

2. Select a system from either a search result list or system list screen.

3. Tap System Test to the On position.

4. In the System Test screen, tap the zones you want to include on the test.

5. Select a start and expire date.

6. Enter a comment if needed.

7. In Authorization, enter your password.

8. Tap Start Test.



Section 2:2:10

Clearing a system test

To place a system off test, do the following:

1. Tap Systems.

2. Select a system from either a search results or system list screen.

3. Tap System Test to the Off position.

4. Enter your password.

5. Tap Cancel Test.

Section 2.2.11

Signals that maybe ignored by a customer / end user can be placed on test for a maximum of seven

days, with the exception of fire or a communication failure which can only be placed on test for a

maximum of 24hrs unless there is a written instruction from the alarm company to do so.



Section 3 Section 3 Basic requirements for the System Design of a Remote Video System BACK TO INDEX

• Site to be protected must be a secure compound without rights of way.

• Site must be secure of all loose items that could cause false alarms

Where devices are identified, those which have signalled 3 or more times within 30 minutes during

daylight hours, we will place the rogue Camera or PIR on test for a period of 2 hours. Having done

so we will notify the installer & monitored premises via email identifying the device number and

the system to which it belongs.

Please ensure we have a valid email address on file to deliver such reports to site, failure to do so

will result in no notification being sent



• Perimeter dual pair beaming to further reduce false alarms from animals and loose items should preferably be used to protect the site. Detection cannot therefore be masked.

• Access to and from the site is to be controlled locally with some form of access control. The setting and unsetting of an alarm system or the group/ward of an alarm system is an acceptable method as is a separate card reader system. Microtech Galaxy with MicroMax access incorporated particularly lends itself to an ideal solution.

• Ensure that the system cannot be left off when the employee is leaving the site.

• Lighting levels should be high; locally this is a good deterrent and provides good remote pictures.

• All cameras must be in line of sight of detectors and preferably colour

• All cameras should cover one another for protection against masking.

• Consideration should be given to camera/detector coverage due to malicious blocking by stock items or high-sided vehicles if Redwall detectors are deployed.

• Camera numbering must be in a logical sequence for RVRC monitoring of the site.

• System configuration should be that after receipt of an alarm activation further detection should alert the RVRC operator with new alarm pictures from the area concerned.

• On receipt of an alarm transmission the operator will be presented with a quad picture showing the incident, thereafter a sequenced tour will be carried out on full screen size pictures to determine whether there is a sighting or not.

• A sighting results in a dispatch to nominated authorities.

• No sighting results in key holder notification as a duty of care and to alert the key holder of the lack of discipline on site if applicable. If the key holder/Installer is unaware of the volumes of activation's being created to the RVRC nothing will be done to reduce them.

• SMS will increase charges based on volumes of alarms. Fees permit an average of 2 alarm calls per day. Calls over and above this number will be charged. Keep the access to & from the site simple to use & isolate the cameras/detectors when the employee gains access.

• Do not have standing instructions with the RVRC that confuse the operator. Put the filters that you want on the system locally at site by deploying correct system design. Allowing all alarms to signal to the RVRC causes complacency as the site is always signalling to the operator.

• The object is only to transmit genuine alarm activation's to the RVRC.

• Southern and Northern Monitoring do not operate telemetry controls of the cameras this must be automated through programmed sets.

• Southern and northern Monitoring Do not remotely set and unset the system we cannot take General or temporary instructions to ignore activations at set times. The system must be disarmed by the end user or service company

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