Pixar’s Pixar’s UpUp

Nonverbal Nonverbal CommunicationCommunication

The process of intentionally or unintentionally signaling meaning through behavior other than words

The Nature of The Nature of Nonverbal CommunicationNonverbal Communication

Nonverbal communication is… Communicative Often spontaneous and

unintentional Ambiguous More believable than

verbal communication (channel discrepancy)

Functions of Functions of Nonverbal CommunicationNonverbal Communication

Reinforcing verbal messages Repeating

Mirroring the verbal message Complementing

Saying “Good job!” and giving a “high five” Accenting

Clarifying or emphasizing a certain point

Functions of Functions of Nonverbal CommunicationNonverbal Communication

Substituting verbal

messages

Functions of Functions of Nonverbal CommunicationNonverbal Communication

Contradicting verbal messages

Regulating interactions

Functions of Functions of Nonverbal CommunicationNonverbal Communication

Creating

Immediacy

Deceiving

Others

Nonverbal CodesNonverbal Codes Gestures and body movements

(Kinesics) Emblems

Gestures that substitute for verbal messages Illustrators

Reinforce messages Regulators

E.G. Raising hand when you want to speak Adaptors

E.G. Rubbing eyes, yawning, etc. Affect Displays

Convey moods & feelings

Nonverbal CodesNonverbal Codes

Facial expressions

Nonverbal CodesNonverbal Codes Eye behavior (Oculesics)

The importance of eye contact. What can eye contact communicate?

http://www.youtube.com/watch?v=ADrojCw6amM

Nonverbal CodesNonverbal Codes Voice

Paralanguage Pauses, volume, inflections, etc.

Vocal quality Vocalizations

Give info about emotional or physical state Laughing, crying, yawning, etc.

Nonverbal CodesNonverbal Codes Physical appearance

Attractiveness has advantages Halo Effect

Artifacts matter Rolex & Porsche dictate status Other implications of artifacts?

Nonverbal CodesNonverbal Codes

Space & Environment Proxemics:

The way we

use and

communicate

with space

Nonverbal CodesNonverbal Codes

Space & Environment Territoriality:

the claiming

of an area

through

occupation

Nonverbal CodesNonverbal Codes

Space & Environment Environment

(e.g. the lighting,

layout, design,

decoration,

cleanliness and so

on of a space)

Nonverbal CodesNonverbal Codes Touch (Haptics)

Functional-Professional Touch Social-Polite Touch Friendship-Warmth

Touch Love-Intimacy

Touch Sexual-Arousal Touch

HarlowHarlow’’s Experiments Experiment

Nonverbal CodesNonverbal Codes

Time (Chronemics)Time orientation: personal associations with the use

of time.

Influences on Influences on Nonverbal CommunicationNonverbal Communication

Mediated Nonverbal Communication Loss of paralinguistic cues Emoticons

Influences on Influences on Nonverbal CommunicationNonverbal Communication

The situational context

Public-private dimension

Informal-formal dimension

Thoughts on PDA?