pivotal team moment goat2015
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Pivotal Team Moments
Identifying and reframing to influence team's journey
Jesus Mendez
Nieces & Nephews
7 Marriage
13Sports
6
Nationalities
2
18
Years being part of teams
32Teams
Pivotal Team Moments
Identifying and reframing to influence team's journey
Why do we love Team Dynamics?
Pivotal Team Moments
Identifying and reframing to influence team's journey
What motivates you to work within a
team?
Pivotal Team Moments
Identifying and reframing to influence team's journey
1. Define a Pivotal Moment
2. Examples of Pivotal Moment
3. Share Similarities
4. Framework
What we want to achieve today!
Pivotal Team Moments
Identifying and reframing to influence team's journey
Pivotal Moment:
“A single or a quick series of unexpected event(s)
that has a major effect that can make or break a
team”
Definition
Pivotal Team Moments
Identifying and reframing to influence team's journey
The team’s journey
Bruce Tuckman Group development theory model
Collaboration level
Low
High
Maturity levelLow High
Pivotal Team Moments
Identifying and reframing to influence team's journey
1. Being the Solo Hero
BackgroundTeam Stage: PerformingTeam Size: 5 Tenure Together: 18 months5 successful customer deliveries
Pivotal Team Moments
Identifying and reframing to influence team's journey
1. Being the Solo Hero
Pivotal Moment: Within 2 hours, 3 major failures, 48 hours before a major customer release.
Immediate Impact:• Team Actions:
“I will fix” instead of “We will fix this together”• Team Sentiments:
Mistrust, Blame, Anxiety, and Fear• Team Stage:
Fell back to Storming
Pivotal Team Moments
Identifying and reframing to influence team's journey
1. Being the Solo Hero
Immediate Outcome:Product was released however sentiments remained.Focus remained on the last 48 hours as opposed to the overall
amazing work to deliver.
Team Visibility Resolution Reflection Outcome
LIMITED “I will fix it” Individually No reflection Team learned blame
Pivotal Team Moments
Identifying and reframing to influence team's journey
1. Being the Solo Hero
NEXT STEPS:Priority: Rebuild Trust and Confidence within Team
Pivotal Team Moments
Identifying and reframing to influence team's journey
2. Demonstrating Humility
Background:• Team Stage: Norming • Team Size: 3 • Tenure Together: 10 months
key player left the team the week before
Fear
Pivotal Team Moments
Identifying and reframing to influence team's journey
2. Demonstrating Humility
Pivotal Moment: Database drop, 8 hours we couldn’t offer services to our clients, little knowledge about the broken system among team members, lost money and reputation
Impact on the team:• Team Stage: – The team took step towards Performing
• Team Sentiments: – Support each other, Collaboration, Accomplishment
Pivotal Team Moments
Identifying and reframing to influence team's journey
2. Demonstrating Humility
Immediate Outcome: System went back to normal, team learned how the complex system
works, stakeholders reassured, we can do it together!
Visibility Resolution Reflection Outcome
FULL“We will fix this
together” Team
- Reflect to learn- Actions taken
- Team learned- non organizational
learning
Pivotal Team Moments
Identifying and reframing to influence team's journey
2. Demonstrating Humility
NEXT STEPS:Priority:
• Ask for external help • Share learning with the organization
Pivotal Team Moments
Identifying and reframing to influence team's journey
Tone
Common Team Sentiments
Fear
Anxiety
Pivotal Team Moments
Identifying and reframing to influence team's journey
Pivotal Moment Reference TableLevel Team Visibility Resolution Reflection Outcome
1 LIMITED “I will fix it” Individually
No reflection Team learned blame
2 LIMITED “I will fix it” Individually
Reflect to LearnActions taken Individual learning
3 FULL “We will fix this together” Team
No Reflection Team learned blame
4 FULL “We will fix this together” Team
Reflect to LearnActions Taken
- Team learned + non organizational learning
5 FULL + ORG “We will fix this together” Team
Reflect to Learn + Action taken + Share learnings with the organization
-Team learned + Organization learned
Pivotal Team Moments
Identifying and reframing to influence team's journey
Group DiscussionInstructions:
1. Identify a team’s pivotal moment in the past 6 months.
2. Please answer these two(2) questions:
a. Which stage the team was, based on Tuckman’s model?
b. Which level of Pivotal team’s moment reference table the team was?
3. Share your findings with your neighbor
a. What we have learned?
Let’s spend the next 5 minutes on it
Pivotal Team Moments
Identifying and reframing to influence team's journey
Several conversations
People acting weirdHurry up attitude
1. Individual Confirmation
Potential Triggers
Something is Off
Pivotal Team Moments
Identifying and reframing to influence team's journey
1. Individual Confirmation
Observe
Sense It
Be Curious
Trust but Verify
Investigate
Pivotal Team Moments
Identifying and reframing to influence team's journey
2. Team Confirmation
Ask for H
elp
AcceptYes
No Drop it
Let’sAddress
itAccept
Pivotal Team Moments
Identifying and reframing to influence team's journey
2. Team Confirmation
Address
Share and explain
Pivotal Team Moments
Identifying and reframing to influence team's journey
3. Team Reflection
Celebrate learning
Pivotal Team Moments
Identifying and reframing to influence team's journey
3. Team Reflection
1. Let’s share our appreciation to the team2. What went good?3. What have we learned? Focus on Behaviors/Feelings4. What could be improved?5. How do we incorporate learning into our development process?6. What do we do to celebrate learning?
Pivotal Team Moments
Identifying and reframing to influence team's journey
“No matter the product, the reason, or purpose of your team, there comes a point in each teams journey which will either bring them together, or tear them apart”.
Agile Urban Proverb
Conclusion
Guess What?
Pivotal Team Moments
Identifying and reframing to influence team's journey
Questions?Comments?Suggestions?
Pivotal Team Moments
Identifying and reframing to influence team's journey
Join the Movement
Twitter: @chuzzeteEmail: [email protected]
Techniques for transforming teams into high-performing sustainable Agile teams.www.jesusmendez.ca
Twitter: @RobertPragaiEmail: [email protected]