pitneybowes.com: a multinational, multilingual aem launch
DESCRIPTION
Provides a look into Pitney Bowes' migration of a multilingual, multinational marketing site from a legacy CMS to Adobe Experience Manager.TRANSCRIPT
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pitneybowes.com:A Multinational Marketing Site Launch --- What Worked,
What Didn’t
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Web Development Manager, Pitney Bowes
WEM, CMS, BBS Enthusiast
Hack of All Trades
@Xorandnotor (XOR – AND – NOT – OR)
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Web Development Manager, Pitney Bowes
WEM, CMS, BBS Enthusiast
Hack of All Trades
@Xorandnotor (XOR – AND – NOT – OR)
Same sh
irt!
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Purpose
1. Provide a look into our migration of a multilingual, multinational marketing site from a legacy CMS to AEM
2. Call out factors that contributed to our success
3. Share some lessons learned and “gotchas”
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The Prologue
2012“We need to replace our CMS”
2013“Let’s use AEM”
2014 “Kick-off”
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The Prologue
• No centralized content strategy
• No integrated translation process
• New template development requests measured in months
January 2014
• 100+ Content Authors
• 50+ Marketing Sites
• 48 Domains
• 38 Countries
• 15 Languages
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The Epilogue
• All supported markets using centralized content strategy
• All supported languages driven through integrated translation
• New template development requests measured by sprint
Today (Nine months later)
• 25 Content Authors
• 18 Marketing Sites
• 1 Domain
Who has time for foreshadowing?
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Dramatis PersonaeDigital
MarketingProgram Manager
Project Manager
UX/Visual Design
CMS Power Users
Content Authors
SEO
IT
Program Manager
Project Manager
AEM Architect
Front-End Developers
Java Developers
Migration Specialists
Business Stakeholders
Regional Marketing Heads
Line of Business Marketers
Demand Generation
Corporate Marketing
Misc. (Legal, HR)
Executive Sponsors - Adobe - Wipro - Online AEM Community
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Act I: Defining the Project
• Requirements Workshops• Existing Pain Points• Long outstanding requests• Industry best practices• Content inventory• Ad-hoc content
• Project approach• Lack of content funding• “Lift and Shift” for Phase One• One mid-sized market as a guinea pig
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Pre-Migration Effort• Content Clean Up
• Designs
• HTML/CSS
• Templates/Components
Frequent, Transparent Stakeholder Communication
• Governance and Processes• Content deployment• Translation
management
• AEM Training• Authors• Developers
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Planned Migration ModelSitemap creation
Automated migration
System Integration Testing
User Acceptance Testing
Launch & Redirect
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Act II: Australian Migration
Sitemap creation
Automated migration
SIT
UAT
Launch & Redirect
Frequent, Transparent Stakeholder Communication
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A Plan Down Under• Review of ad-hoc content was insufficient• Migrate or govern?
• Content clean up exercise was insufficient
• Sitemap exercise should have been driven by new URLs first
• Additional step for content review and curation prior to UAT
• Expose pre-launch site for UAT by a wider audience
Frequent, Transparent Stakeholder Communication
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Revised Migration ModelAd hoc analysis
Sitemap creation
Automated migration
SIT
Content Curation
Soft Launch
UAT
Launch & Redirect
Revised format
Blank node report
Exposes at final URL inside VPN
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Act III: Good Migrations• Ad-hoc functionality is identified and dealt with early on
• Completed sitemaps provide• solid expectation of results• a clear inventory of required content• an invaluable resource for testing efforts
• Digital Marketing has ample opportunity to polish sites prior to UAT
• Entire company is enlisted into testing and feedback
• Final switchover is a single network redirect
Frequent, Transparent Stakeholder Communication
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2014
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What WorkedFrequent, transparent stakeholder communication
Close partnership among IT, Marketing, and Line of Business
Company-wide pre-release
Train the trainer
Purposeful sequencing of market releases
Frequent, Transparent Stakeholder Communication
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What Didn’t• Content clean up
• Unknown unknowns (Ad hoc content)
• Availability of in-region resources
• Launching the CMS before the content investment
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What’s NextRevised Content Strategy
A move away from Lift and Shift and into our Phase TwoClay Tablet for integrated translations (in production)
Adobe Assets for Creative Services team (approved last Friday)
AEM as brand control and presentation layer for transactional systemsMy Account (in production)
Online Store
3rd Party Vendors
Customer Support
AEM v6.1
Frequent, Transparent Stakeholder Communication