pinnacle telephone billing system upgrade open forum i

16
1 Pinnacle Telephone Billing System Upgrade Open Forum I February 27, 2009

Upload: charde-kaufman

Post on 31-Dec-2015

18 views

Category:

Documents


0 download

DESCRIPTION

Pinnacle Telephone Billing System Upgrade Open Forum I. February 27, 2009. Agenda. Telephone Coordinator Survey Results AT&T Cellular Contract New Telephone Services: Recent Calls Voicemail Notification Outgoing Caller ID Telephone Bill – PDF Tips & Tricks Other Operational Topics - PowerPoint PPT Presentation

TRANSCRIPT

Page 1: Pinnacle Telephone Billing System Upgrade  Open Forum I

1

Pinnacle Telephone Billing System Upgrade

Open Forum I

February 27, 2009

Page 2: Pinnacle Telephone Billing System Upgrade  Open Forum I

2

Agenda

■ Telephone Coordinator Survey Results■ AT&T Cellular Contract■ New Telephone Services:– Recent Calls– Voicemail Notification– Outgoing Caller ID

■ Telephone Bill – PDF Tips & Tricks■ Other Operational Topics■ Questions and Answers

Page 3: Pinnacle Telephone Billing System Upgrade  Open Forum I

Telephone Coordinator Survey Question #1

■ Would you prefer the detail provided for Local and Toll Free calls or just summary data?

3

Page 4: Pinnacle Telephone Billing System Upgrade  Open Forum I

Telephone Coordinator Survey Question #2

■ Would you prefer a more condensed version of the bill or the more readable version currently provided?

4

Page 5: Pinnacle Telephone Billing System Upgrade  Open Forum I

Telephone Coordinator Survey Question #3

■ Are you printing the new Pinnacle telephone bills?

5

Page 6: Pinnacle Telephone Billing System Upgrade  Open Forum I

Telephone Coordinator Survey Question #4

■ Are you able to get all the data you need from the bills?

6

Page 7: Pinnacle Telephone Billing System Upgrade  Open Forum I

Telephone Coordinator Survey Question #5

■ Is the Pinnacle online help and other online telephone support documentation available on the Service Desk website adequate?

7

Page 8: Pinnacle Telephone Billing System Upgrade  Open Forum I

Telephone Coordinator Survey Question #7Question 6 Skipped – Would you like Telephone Services Review

■ Do you use the online PDF telephone directory (NOTE: this is not the Portal directory)?

8

Page 9: Pinnacle Telephone Billing System Upgrade  Open Forum I

Telephone Coordinator Survey Question #8

■ Do you print the online PDF telephone directory?

9

Page 10: Pinnacle Telephone Billing System Upgrade  Open Forum I

Telephone Coordinator Survey Conclusions

■ Keep the current level of details on bills■ We are adding summary detail on the bill for

subcode (Pinnacle) / account (PeopleSoft)■ Information available appears to be adequate■ PDF Directory use is roughly 50/50 – no strong

argument for maintaining over the long term. Portal online directory should be able to meet all needs identified. – 1200+ Directory updates in the past year / 100 per

month average

10

Page 11: Pinnacle Telephone Billing System Upgrade  Open Forum I

AT&T Cellular Contract

■ Contract signed■ AT&T installing new antenna to improve campus coverage■ Sign ups to begin at AT&T on-site visit first week of

November■ All purchases must be approved by telephone coordinator

– You may pre-authorize individuals to sign up directly with AT&T during the on-site visit by completing the preauthorization form available on Service Desk website (see address on next slide)

– Please send a copy of the completed form to the Service Desk and have the individual bring the original to the AT&T booth in November

– Forward forms to Service Desk by October 28 or earlier to allow AT&T to be fully prepared in November.

11

Page 12: Pinnacle Telephone Billing System Upgrade  Open Forum I

AT&T Cellular Contract

■ Consider business needs prior to approving iPhones– 2 year contracts vs. no contract– Higher equipment costs– Higher monthly plan costs

■ Equipment, rate plan information & pre-authorization form will be available at:

http://servicedesk.calpoly.edu/telephone_support/index.html■ First few months billing may be summary charges in

Pinnacle with associated AT&T paper bill until electronic file is available and tested– Longer term detailed charges/usage will be billed through Pinnacle

12

Page 13: Pinnacle Telephone Billing System Upgrade  Open Forum I

New Telephone Services

■ Recent Calls – 20 button phone only■ Voicemail Notification■ Outgoing Caller ID■ For more information and forms to sign up for Voicemail

Notification or Outgoing Caller ID visit the Service Desk website at:

http://servicedesk.calpoly.edu/forms/telephone_forms.html■ Above new services will be processed on a first come/first

serve basis as time allows after primary baseline services (e.g. Adds/Moves/Changes & Cell phone processing)

13

Page 14: Pinnacle Telephone Billing System Upgrade  Open Forum I

Telephone Bills – PDF Tips & Tricks

■ How to search within PDF■ How to print out individual sections of PDF

14

Page 15: Pinnacle Telephone Billing System Upgrade  Open Forum I

Operational Information

■ Extended turnaround due to furloughs: 5 to 7 days. – Please give us as much notice as possible to ensure we can meet

your needs.

■ Updated website, please review and provide us any feedback you may have: http://servicedesk.calpoly.edu

■ Directory:– Title currently displays primary role– Staff in directory are all automated, we are unable to remove staff

from directory – why do people stay after they have departed (e.g. Instructors)

■ Telephone Team: Anita West, Susan Mundahl■ New Telephone Support Team Lead (11/1): Craig Schultz

15

Page 16: Pinnacle Telephone Billing System Upgrade  Open Forum I

16

Questions & Answers

■ Open forum questions, answers

■Web: http://servicedesk.calpoly.edu

■ Contact: – Service Desk: 756-7000

[email protected]