pillar update leadership academy june 17, 2011. people oup – voluntary turnover ft/pt 2011 goal =...
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Pillar Update
Leadership Academy
June 17, 2011
PeopleOUP – Voluntary Turnover FT/PT
17.5%15.9%
10.7%
14.7%
0.00%
2.00%
4.00%
6.00%
8.00%
10.00%
12.00%
14.00%
16.00%
18.00%
20.00%
FY 2008 FY 2009 FY 2010 FYTD 11
2011 GOAL = Maintain a Voluntary FT/PT Turnover Rate of 12.9% or less
ServiceOUP – Overall Patient Satisfaction
2011 GOAL = Improve Overall Patient Satisfaction Scores to the 75th PercentileGroup Adult Children's
20
30
40
50
60
70
80
90
100
44 53 7348 59 5241 54 5371 68 9072 62 9970 68 7768 60 8575 72 77Q4-FY09 Q1-FY10 Q2-FY10 Q3-FY10 Q4-FY10 Q1-FY11 Q2-FY11 Q3-FY11
Target 75th %tileTarget 75th %tile
GrowthOUP – Clinic Visits
2011 GOAL = Grow Clinic Visits by 3%
68% 68% 69% 68% 67% 68%
32%32%
31% 32% 33%32%352K
372K392K
409K432K
449K
-
50,000
100,000
150,000
200,000
250,000
300,000
350,000
400,000
450,000
500,000
FY 2006 FY 2007 FY 2008 FY 2009 FY 2010 FY 2011 (Annulized)
Child
Adult
FY 2006 FY 2007 FY 2008 FY 2009 FY 2010 FY 2011 (Annualized)
$0
$20,000,000
$40,000,000
$60,000,000
$80,000,000
$100,000,000
$120,000,000
$140,000,000
$160,000,000
$180,000,000
8.8%5.3%
7.5%
9.4% 1.8%
2011 GOAL = Increase Payments by 4%
FinanceOUP – Payments
QualityOUP – Ease of Obtaining Test Results
2011 GOAL = Improve Ease of Obtaining Test Results to the 60th Percentile
Group Adult Children's20
30
40
50
60
70
80
90
100
41 37 4757 55 4649 48 4254 48 5465 48 7475 62 9568 50 9863 56 99Q4-FY09 Q1-FY10 Q2-FY10 Q3-FY10 Q4-FY10 Q1-FY11 Q2-FY11 Q3-FY11
Target 60th %tile
OU Physicians New Pillar Goals for FY 2012
7
Status OUP Quality Pillar Goal Target
New Maintain an up-to-date problem list of current and active diagnoses *(for each clinic visit/encounter)
80% Compliance
New Maintain active medication list *(for each clinic visit/encounter) 80% Compliance
New Maintain active medication allergy list *(for each clinic visit/encounter) 100% Compliance
New Record and chart vital signs *(for each clinic visit/encounter) 80% Compliance
CurrentImprove overall clinic ranking for Ease of Obtaining Test Results to the 75th percentile as measured by Press Ganey 75th Percentile
Source: OHCA Oklahoma Electronic Health Records Incentive Program Provider Manual
OUP Quality Pillar Goals
OUP People Pillar Goal
• Maintain a voluntary FT/PT turnover rate of 12.9% or less
• Increase employee satisfaction by 2 ½ %
OUP Service Pillar Goal
• Increase Patient Satisfaction to 80th percentile
• Increase inter-departmental and physician satisfaction by 2 ½ %
OUP Growth Pillar Goal
• Grow clinic visits by 4.0 %
OUP Finance Pillar Goal
• Increase OU Physicians payments by 4.0%
Status OUP Quality Pillar Goal Target
New Maintain an up-to-date problem list of current and active diagnoses *(for each clinic visit/encounter)
80% Compliance
New Maintain active medication list *(for each clinic visit/encounter) 80% Compliance
New Maintain active medication allergy list *(for each clinic visit/encounter) 100% Compliance
New Record and chart vital signs *(for each clinic visit/encounter) 80% Compliance
CurrentImprove overall clinic ranking for Ease of Obtaining Test Results to the 60th percentile as measured by Press Ganey 75th
Percentile
Source: OHCA Oklahoma Electronic Health Records Incentive Program Provider Manual
FY 2012 OUP Pillar GoalsQuality
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