20-23 August 2017

Twin Towns ResortCoolangatta QLDSunday 20thWelcome Drinks 5.30-7.30pm

Monday 21stConference

Tuesday 22ndKennel & Cattery tourCasual networking lunchFree time

Wednesday 23rdConference

PIAA & Royal Canin Present

piaa.net.au

AusBoard is an annual professional development conference for the boarding, training and pet sitters sectors. We aim to hold our event at a destination where you and your staff can relax while developing your business through professional development.

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The venue Twin Town Resort, Coolangatta

Accommodation Mantra Twin TownsHotel Rooms

$150 Standard | $170 deluxe twin room (all include complimentary buffet breakfast

Fully self-contained apartment$150 one bedroom | $230 two bedroom

(breakfast not included)

Email: twintowns.conf@mantra.com.auPhone: 1800 19 20 20

To book your accommodation please complete the booking form

NetworkingWelcome drinks and canapes on the first night (included in cost).

If you are not planning on joining us on the Kennel & Cattery tour but simply want to take the day to relax and enjoy Coolangatta and the Gold Coast, there is a wide range of activates on offer.

Whale Watching - Whale watching season is from May 1 - October 31Tweed River Cruise

Learn to surf at Coolangatta BeachVisit the Currumbin Wildlife Sanctuary

Bike riding around the Tweed Coast

Sponsored by GoldPlatinum

PIAA Unit 45, 11-13 Brookhollow Avenue Baulkham Hills NSW 2153PO Box 7108 BHBC NSW 2153

events@piaa.net.au | 02 9659 5811 | piaa.net.auABN 47 001 782 770

Speakers

Kirstin Hams has been specialising in Marketing for the past 10 years, with the last 3 being specific to companion animals - puppies. With a Bachelor of business specific to Marketing from Monash University in Caulfield, Kirstin has marketing expertise from Telstra Business in Melbourne, ASIC (the Australian Securities and Investments Commission) and most recently with Banksia Park Puppies. She has specific expertise in social media,content creation, website creation, internal marketing, segment marketing and direct marketing. She has a huge interest in Social Media Marketing and how you can make customers into a family thereby creating what all businesses want – ongoing engagement. Working with companion animals brings many obstacles and Kirstin has a wealth of specific expertise in this area, along with a passion for marketing and making your voice heard.

Gavin Biggs and his design team have over 30 years of design and animal housing experience. For over a decade Gavin has been designing and installing state of the art animal housing facilities around Australia and South East Asia. He has built a reputation of excellence and support, and regularly consults with Government bodies. This is your opportunity to learn from Gavin’s extensive experience, continuous research and travels to stay abreast of the latest innovations in design and business models.

Dr. Armina Magalakis graduated from the University of Melbourne in 2011 and started her veterinary career in small animal practice in north east Melbourne. After 6 months in practice Mina was keen for a challenge and began her Masters of Veterinary Studies by correspondence through the Murdoch University School of Veterinary Science. After being in practice for three and a half years and completing her Master’s degree in 2015, Mina was keen to venture down a new path into industry veterinary work. Her role with Royal Canin has allowed her to apply a lot of her knowledge & experience from general practice and her studies.Brett Melke is the only full time lawyer working exclusively in animal law in Australia. Brett Melke had a background as a general legal practitioner for 14 years before commencing his own business in animal law in 2006. Whilst he primarily deals with issues relating to dogs, a significant portion of his work relates to cats, birds and farming animals. Issues range very widely from agreements and disputes between breeders and pet owners, compliance issues relating to establishments involved with animals to attacks by dogs, prosecution work relating to establishments involving animals, dangerous/menacing dog declarations, dog destruction orders, veterinary negligence, personal injury issues arising from damage caused by animals, insurance and contractual issues arising from animal incidents. Brett Melke has a unique position in animal law in that he both defends and prosecutes matters involving animals. This provides him with unique insight into how both sides of the disputes work. Brett Melke is married, with two children and a black Labrador. Interests include songwriting, music, hiking and travel.

Speakers

Claire Moore has been part of Employsure since August 2014 in the role of Employment Relations Consultant. Following the completion of a Bachelor of Human Resources and Employment Relations at Griffith University, she began her career at the United Firefighters Union QLD as an Industrial Relations Officer. Claire’s extensive experience continued, securing a remote fly-in, fly- out, human resource generalist role with Leighton Contractors, working on a major civil construction project. In this role she was responsible for managing the site’s human resources function focusing on industrial relations, learning and development, training, recruitment and performance management. Subsequently, she transitioned to a position within aged care, looking after workplace relations and human resources policies, while managing workplace investigations. Claire’s passion lies in supporting our clients, understanding requirements and finding the most appropriate solutions across varied industries.

Deborah Render has over 30 years’ experience in the pet industry. She is a qualified Veterinary Nurse and after working in several practices in the UK, joined a multi-national small animal nutrition company. In her role as Veterinary Business Manager she developed an interest in Customer Service & Communication, Sales & Marketing and staff training. In 1999 Deb moved to Australia, where she took up a role as practice manager of a group of practices in South-East Queensland. Deb is passionate about providing outstanding customer service and helping others to do the same. In 2014 she joined the Crampton Consulting Group and has been delivering face to face and online Customer Service training seminars to both the veterinary and pet industry.

Mark McPherson has more than 40 years’ experience and he’s proud of it. He’s been a team member, a team leader, a been a Tourist Guide, Science Teacher, Lecturer (Health Education and Behaviour Management), Senior Education Officer (TAFE Drug and Alcohol Education Program and NSW Board of Studies), Senior Health Promotion Officer, HIV/AIDS and Sexual Health Coordinator and Manager of Professional Development (NSW Health), and Team Leader (Drug Programs Coordination Unit, NSW NSW Police). He‘s been independent program evaluator, researcher,instructional designer and educator. These days, Mark concentrates on helping business owners, managers and employees at all levels of all organisations, Master Tough Conversations, Deal with Difficult People and Create Workplaces where People Work Together in Harmony. Mark hasformal qualifications in science, health, education and psychology – MEd, BSc, GradDipEd, GradDipHealth, GradDipPsych & DipHypn.

9am to 10.30am Social Media Marketing with Kirstin Hams.10.30am to 11.00am Morning Tea11.00am to 12.30pm Beware of The Dog: They Might Bite your Wallet with Brett Melke12.30pm to 1.30pm Lunch1.30pm to 3.00pm Noise Management/Heating & Cooling in the Kennel & Cattery Environment with Gavin Biggs3.00pm to 3.30pm Afternoon Tea3.30pm to 5.00pm Member Case Study – Newcastle Pet Resort with Megan Lewis

Sunday 20th August

Programme

5.30pm to 7.30pm Welcome Drinks & Canapes - Horizons Restaurant

Monday 21st August8.15 am onwards Registration8.45am to 9am Welcome9am to 10.30am How to Deliver Bad News Without Getting Shot! with Mark McPherson10.30am to 11am Morning Tea11am to 12.30pm Employment and Work Health and Safety Compliance with Claire Moore12.30pm to 1.30pm Lunch1.30 pm to 3pm Communicating Effectively with your Customer with Deborah Render3pm to 3.30pm Afternoon tea3.30pm to 5.00pm Nutritional Truths with Dr Armina Magelakis

Tuesday 22nd August Kennel & Cattery Tour & Networking Lunch8.00am Depart Mantra Twin Towns10am to 11.45am Tour Samford Pet Resort (incl. morning tea)12.30pm to 2.00pm Networking lunch – Belvedere Hotel, Margate (own cost)3.30pm to 5.00pm Tour of Rosemary’s House of Cats & Dogs (incl. afternoon tea)5.30pm Arrive Mantra Twin Towns

Wednesday 23rd August

10.5 PIAA Ed points for full attendance

CONFERENCE REGISTRATION FORM & TAX INVOICE

• Conference registration includes all catering and the welcome drinks & canapés on Sunday 20th• You must be a financial member of PIAA as at 21st August to receive the membership discount cost• If you are a PIAA non member you can save around 30% on your attendance by joining

Conference 21st to 23rd August Includes Kennel & Cattery Tour $535 $700& Welcome DrinksWelcome Drinks for people not attending conference $30 $30

Conference Day 1 Monday 21st $250 $325

Kennel & Cattery Tour Day 2 Tuesday 22nd $60 $75

Conference Day 3 Wednesday 23rd $250 $325

PIAA Member Non-Member

May we forward a PIAA membership pack to you? Yes No

Business Name or Attendee Name:

ABN: Address:

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Payment (tick option)(Retain this form as your tax invoice for ATO business claim)

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Credit Card

Pet Industry Association of Australia Ltd CBA - BSB 062102 - Acc No. 10120145

Surcharge Visa/MasterCard 0.88%

TOTAL COST $

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Email to events@piaa.net.au | Fax to 02 9659 5822 | Mail to Pet Industry Association PO Box 7108 BHBC NSW 2153ABN 47 001 782 770 | No refunds after 1/8/17 | See the PIAA privacy policy at www.piaa.net.au or on application from the office