PART 2: SAMPLE PLAN AND CHECKLIST

SAMPLE COVIDSafe Plan & Checklist

For the Commercial Passenger Vehicle Industry

Published: November 2020

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COVIDSafe Plan Critical Business InformationNeeds to be captured by the BSP or Independent Owner/Operator

Business Name:

Business Size: specify the number of direct employees (not contracted drivers)

Total Number of Drivers/Owners/Vehicles: As applicable

Drivers

Owners

Vehicles

Workforce Diversity: Refer to below note

Primary languages spoken by workforce and % of workforce:

Nationalities or ethnic groups in workforce (including contractors):

Note: Gathering the above information will support a BSP in gaining insight into the primary language spoken by the workforce and the diversity of nationalities and ethnic groups. This will allow the BSP to make the information in this plan available to all relevant persons in a manner and format that is understandable and accessible to workers from culturally and linguistically diverse (CALD) backgrounds and communities.

BSP Location (Office/Depot/Base/Worksite or Other BSP-Controlled Location): List all applicable locations under control of BSP. Add/remove rows as required

BSP Contact Person (Name and Position): Refer to below note1

Name:

Position:

Contact Phone:

Contact Email:Note: The contact person should be a nominated representative from the BSP who holds a suitable level of delegation/authority to enact the requirements of this plan. This includes working in cooperation with all key parties (e.g. workers, drivers/vehicle owners, CPVV, Department of Health and Human Services (DHHS)) to ensure the requirements of this plan are enacted, adhered to and maintained – including taking a lead role in the event of a suspected or confirmed case.

Document Update and Version Control: Refer to below note

Version No:

Date Prepared:

Date Reviewed:

Next Review Date:Note: As a minimum the COVIDSafe Plan will be reviewed and updated at least every six (6) months OR as/when restrictions or public health advice changes (whichever occurs first).

Colour codes in this hierarchy of controls have been used in the COVIDSafe Sample Plan as reference.

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PART 2: SAMPLE PLAN AND CHECKLIST

Key COVID-19 Control Principles

1. Physical Distancing

Requirements and Guidance

Actions to Control Transmission of COVID-19

1.1. Physical Distancing and Space Allocation Application to BSP & Person Responsible1.1.1 Ensure drivers, vehicle owners and visitors are 1.5 metres apart as much as possible in depots, offices and controlled sites

Minimising the opportunity for people to crowd or cluster by:

Discourage visitors to workplaces unless necessary

Provide more space where queuing must occur

Change access to areas or buildings by setting out dedicated entry/exits to minimise ‘bump spaces’

Place clear and visible markings on floors and walls and/or set up barriers to show required distance to be maintained between people

Ensure workers (including contractors), visitors to site and passengers are informed of requirements

Ensure relevant public health orders are checked frequently if this guidance is altered

Limit the number of people gathering in an area at a workplace, depot and/or office area at the same time. As per current DHHS advice, businesses must only allow entry to 1 person for every 4 m2 of available floor space

1.1.2 Wherever possible, and within the control of the BSP, maintain 1.5 metres between

Provide adequate space where queuing of passengers, visitors or workers (including contractors) at a controlled worksite must occur

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each person (e.g. waiting, gathering or worksite areas)

Place clear and visible markings on the floors and walls and/or set up barriers etc to show the required distance to be maintained between people wherever practicable (see 1.1.1 above)

Ensure passengers, visitors, and workers (including contractors) are informed of requirements by clear and visible signs, posters or other communication

Ensure that relevant public health orders are checked frequently in the event that this guidance is altered

Consider and apply restrictions on passenger numbers and seating arrangements in accordance with the guidance provided in this plan and available public health advice

1.1.3 Limit the density of people in work areas and publicly accessible spaces to ensure that each person has 4 m2 of available space wherever possible (depots, offices and controlled sites)

For each enclosed occupied area, determine the maximum capacity limits and ensure that there is 4 m2 of space available per person

Display signs to show the maximum allowable number of people (passengers, visitor and workers) at the entrance of enclosed areas where limits apply

Ensure that relevant public health orders are checked frequently in the event that the guidance is altered

1.1.4 Maintain maximum distance possible between driver and passengers wherever possible

Modify the position/seating of passengers (where practicable) so that passengers do not sit directly behind the driver/operator

Where possible, passengers should sit in the back seat

Vehicle owners /drivers to display signs on the outside of vehicles and/or in designated pick-up areas (where under control of the BSP) to show

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passengers where to sit (back seat)

An example of this may be (but not limited to) at a large event where a large BSP have a dedicated rank/hail static site they have control over through arrangements with the event organizer.

Put protocols in place (including information via booking systems where possible) so that passengers who are not working or living together do not share vehicles

Develop strategies and deliver training for drivers/vehicle owners on how to maintain physical distancing in the workplace

Training may be in person, virtual, or self-paced via short videos etc. Training comprehension should be assessed.

Follow advice regarding vehicle cleaning in Section 4

1.1.5 Provide additional physical distancing controls when transporting suspected or confirmed COVID-19 positive, and high-risk passengers in CPVs

Ensure the rear seat is clear and there are no obstructions between the door and the rear seat that would stop the COVID-19 positive passenger from immediately sitting down

Clearly label the seats closest to the driver to prevent the COVID-19 positive passenger from sitting in these seats e.g. with a sign printed on A4 paper placed on each seat

When transporting COVID-19 positive individuals (Appendix 1 and 2):

The commercial passenger vehicle (CPV) must be capable of allowing a minimum of 1.5 m distance between the driver and the passenger at all times, including when entering and exiting the vehicle. Vehicles meeting this requirement

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include:

o Registered wheelchair accessible vehicle

o Commuter van

Note: A standard sedan will not meet the required physical distancing requirements in this scenario

As much as possible, passengers should handle their own luggage or items unless they physically require assistance.

Vehicles must be cleaned after each high-risk/COVID-19 positive passenger trip is completed and before a new passenger, high-risk/COVID-19 positive or not, enters the vehicle

Drivers/vehicle owners and passengers must wear a fitted face mask (unless a person holds a lawful exemption) as outlined in Section 2 of this plan

Drivers who must handle passenger items should ensure they wear disposable gloves (disposed after handling) or use hand sanitiser with 60% or higher alcohol content before and after loading or moving passenger items (and also after glove removal).

1.1.6 Review delivery protocols to limit contact between drivers/vehicle owners and passengers

BSPs and vehicle owners consider installing screens or barriers (sneeze guards) between passengers and drivers

Use digital and contactless payment methods wherever possible.

If cash is accepted, wash hands thoroughly with soap and water or use hand sanitiser with at least 60% alcohol content immediately after handling cash.

Reinforce physical distancing messaging to

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drivers/vehicle owners. Refer to Appendix 8 – Control and Communication

As much as possible, passengers should handle their own luggage or items unless they physically require assistance.

Drivers/vehicle owners not to enter buildings when collecting passengers unless absolutely necessary, to minimise physical contact.

Drivers who must handle passenger items should ensure they wear disposable gloves (disposed after handling) or use hand sanitiser with 60% or higher alcohol content before and after loading or moving passenger items (and after glove removal).

If there is a need to enter buildings (such as WAV driver to provide assistance to passenger), appropriate PPE must be worn.

1.1.7 Consider retaining COVID marshals, where practicable and under control of the BSP, to assist in monitoring and controlling physical distancing and hygiene requirements

COVID marshals may assist in:

Where BSPs control sites, ensuring that queuing is carried out in a safe and orderly fashion, with appropriate physical distancing in place

Fitted face masks are being worn (if required)

Hand sanitiser (with at least 60% alcohol content) is available and is being used by passengers

Assist with temperature or other health screening mechanisms if required

Additional information on support provided by COVID marshals in contained in Appendix 12

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1.2. Workforce Segregation Application to BSP & Person Responsible1.2.1 Create workforce bubbles or segregate your workforce in groups to minimise the likelihood of transmission throughout the entire workforce

Develop driver/vehicle owner rosters to eliminate or reduce frequent cross-depot and cross-vehicle activity

Instruct drivers/vehicle owners who move taxis/rideshare vehicles between depots not to enter office areas

BSP office workers, drivers/vehicle owners and BSP office workers (including contractors) to avoid carpooling to attend depots or offices

Where cross-depot and cross-vehicle activity must occur, drivers/vehicle owners and workers will be tracked through a rostering system

Depot and/or worksite attendance (including any irregular cross-depot activity) will be captured through the depot attendance record system (electronic or paper-based attendance)

BSP to limit the total number of workers (including contractors) onsite to those who must attend, where practical, and support workers to work from home where possible

Client meetings must be conducted remotely where possible. If not reasonably practicable, onsite meetings are permitted by appointment only with physical distancing

1.2.2 Review and update work rosters and timetables where possible, to maximise physical distancing controls (where under management control or safety duty/obligation is held)

Adjust rosters and develop procedures to ensure drivers/vehicle owners and workers (including contractors) do not work across multiple BSP worksites wherever possible

Stagger start and finish times, shifts and break times, to reduce use of common areas such as lunchrooms, bathroom facilities, on-site gyms, etc

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at the same time

Encourage drivers/vehicle owners and workers to minimise time in shared facilities when taking breaks

Ensure groups of drivers/vehicle owners and workers do not mix across different shifts

1.2.3 Ensure physical distancing requirements can be met (e.g. one worker per 4 m2 of enclosed workspace; and drivers/vehicle owners and workers are spaced at least 1.5 m apart)

Consider installing screens or barriers where face to face interactions must occur to minimise contact with respiratory droplets

Use seat markings to provide minimum physical distancing guides between workstations or areas where workers are likely to congregate

BSPs display posters promoting physical distancing requirements and sneeze and cough etiquette

Develop and educate drivers/vehicle owners and workers on strategies and work practice changes to maintain physical distancing

Provide suitable training on physical distancing expectations while working and socialising (e.g. during lunchbreaks) with basic disease spread and hygiene information included

Training may be in person, virtual, or self-paced via short videos etc. Training comprehension should be assessed.

2. Masks and Personal Protective Equipment

Requirements and Guidance

Actions to Control Transmission of COVID-19

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2.1. Risk Assessment and Training Application to BSP & Person Responsible2.1.1 Risk assess1 hygiene-related COVID-19 exposures and provide information, instruction and training and, wherever practicable, supervision to drivers/vehicle owners and workers on:

The correct use and disposal of face coverings and Personal Protective Equipment (PPE) – Refer to Appendix 7 (Ref 1 and Ref 2)

Good hygiene practices that seek to slow the spread of coronavirus (COVID-19) as per DHHS guidance

1 For guidance on how to perform a risk assessment, refer to Appendix 7 (Ref 3)

Develop Risk Assessments and Safety Procedures to identify controls and instructions for safe use of PPE

Carry out a vulnerable worker’s risk assessment (refer to Appendix 7, Ref 4)

Provide instructions on when to use, how to fit, use and dispose of PPE including care requirements for reusable masks based on hazard assessment and available CPVV and DHHS guidance (refer to Appendix 7, Ref 1-3)

Provide ongoing advice and instruction to continue to wear appropriate gloves for work task and maintain hand hygiene (e.g. cleaning the vehicle, assisting elderly passengers and handling luggage)

Put in place a policy of regular consultation and communication with drivers and owners for recording and reporting issues aligned with the BSPs Safety Management System

Promote and educate driver/owners on the recording of incidents as described in the protocol for managing a suspected or confirmed COVID-19 case (see Section 6)

BSP to provide information, instruction, training and supervision on how the risks of COVID-19 are to be managed and ensure all processes and procedures are applied by the vehicle owners/drivers and workers

Provide guidance information and updates via various means (e.g. email, intranet, toolbox meetings, etc.) on how to slow the spread of

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COVID-19.

Suggested supporting information is provided in the Appendices, as an example. Error: Reference source not found

Be consistent with best practice training plans and provide information and instruction to workers in multiple formats such as infographics and text

Be able to provide health and safety guidance for employees in plain language for those who speak English as a second language

Ensure that sufficient supplies of face masks are available to drivers/vehicle owners and workers that do not have their own

2.1.2 Ensure appropriate PPE is available for drivers/vehicle owners, consistent with relevant state and CPVV legislative requirements

Public health notices must be monitored and any changes in requirements to be enacted and communicated

Workers must be informed that cloth masks should be washed each day after use. However, if during the day the mask is visibly dirty or wet, the mask needs to be substituted (placed in a sealed plastic bag) and washed when facilities are available.

All drivers/vehicle owners and workers must have access to suitable reusable/disposable face masks

Fitted face masks are mandatory for all drivers/vehicle owners and passengers. The use of face masks by passengers is not to be policed by drivers/vehicle owners but rather the appropriate authorities. These requirements should be visible and communicated to passengers prior to travel.

Medical exemptions to be reviewed by the BSP for office staff/depot workers with breathing difficulties, and those who have physical conditions that make

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it difficult to wear a face mask

All disposable PPE (gloves, face mask) is to be disposed of into a sealed plastic bag. The operator/driver must complete hand hygiene following disposal using hand sanitiser with at least 60% alcohol content (hands must be clean and not soiled) – ideally by washing hands with soap and water.

3. Hygiene and Worker Health

Requirements and Guidance

Actions to Control Transmission of COVID-19

3.1. Hygiene Application to BSP & Person Responsible3.1.1 Provide and promote hand washing and sanitisation in the workforce and ensure adequate supplies of hand soap and paper towels/hand sanitisers are available for workers

Provide education to drivers/vehicle owners and workers in the use of hand sanitiser and hand washing

Make hand sanitiser stations and refill locations available at all suitable BSPs depots, bases or worksites (includes special or temporary ranks controlled by BSPs at special events), with separate stations for BSP workers and visitors to the office/depot

Sealable rubbish bags will be provided and made available for drivers/vehicle owners for use during their shift for the disposal of tissues, disposable PPE and other cleaning/sanitary wipes. Rubbish bags are to be disposed of in dedicated area(s) (or via general waste) at the end of each shift.

Ensure that relevant public health orders are checked frequently in the event that this guidance is altered, or any new public health information is made available

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Ensure that any hand sanitiser to be used contains a minimum of 60% alcohol

Provide personal hand sanitiser bottles, with a minimum of 60% alcohol content, to all drivers/vehicle owners. Bottles must be clearly labelled in English.

3.1.2 Provide and promote hand washing and sanitisation for passengers and ensure adequate supplies of hand soap and paper towels/hand sanitisers are available where appropriate

In areas under BSP control:

Place visible signs promoting the use of hand sanitising stations and expected hygiene standards. Make hand sanitiser available (with a minimum of 60% alcohol contact) for use by passengers in a suitable location within the vehicle (e.g. rear/middle console or rear passenger holder).

Place hand sanitising stations for passenger use at all locations where a queue is formed

An example of this (but not limited to) would be a large event where a BSP have a dedicated rank/hail static site they have control over through arrangements with the event organiser.

3.1.3 Where possible: enhance airflow by opening windows and adjusting air conditioning

Booked and unbooked drivers and vehicle owners are to wherever practicable leave window(s) open.

Adjust air conditioning to improve fresh air flow within the vehicle (do not recirculate the air).

3.1.4 Replace high-touch communal items with alternatives or remove items entirely where possible

All BSPs and vehicle owners must ensure items are not shared between drivers and/or passengers, including but not limited to: o Seat cushionso Mobile phoneo Hand sanitiser bottle(s) for driver useo Sanitising wipeso Rubbish/waste bags for used PPE, tissues and

potentially contaminated itemso PPE including gloves and disposable face masks

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3.2. Health and Wellbeing of Workers Application to BSP & Person Responsible3.2.1 Establish risk-based system to screen drivers/vehicle owners and passengers before accessing the taxi/rideshare/hire car vehicle

Inform vehicle owners/drivers to stay at home if unwell

Drivers/vehicle owners and other workers may be subject to temperature testing when attending the depot for work

Establish a documented procedure on the steps to manage a person who returns a high temperature recording and ensure the temperature testing process is supported by robust cleaning, physical distancing and other infection prevention controls

Passengers, drivers/vehicle owners and workers (including contractors) must declare if they are unwell or have been in contact with infected persons before travel, so appropriate additional controls can be used

If a driver/operator or worker (including contractor) has become unwell:

BSP will follow up to ensure that drivers/vehicle owners or workers return to work only when they have fully recovered from their illness. Those who experienced COVID-19 symptoms will be asked to be tested and only return to work on return of a negative result or completing recommended isolation requirements.

Establish a procedure when a driver/operator or worker (including contractor) is unwell and suspected of having COVID-19 e.g.:

o Isolate the persono Seek advice and assess the riskso Coordinate appropriate transporto Clean and disinfect contaminated items and

areas

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Notify WorkSafe Victoria, DHHS and CPVV immediately. Ensure internal reporting is carried out with clear contact information and nominated people who have specific roles or responsibilities under the emergency plan.

Notification process and contact details can be found on the CPVV website

When preparing to report, ensure the following information is at hand:

o The driver accreditation and vehicle registration number where applicable

o The date you believe the driver/person was infected

o Where the driver/person believes they may have been infected

o Any other requested contact tracing information requested

Once vehicle owners/drivers receive a medical clearance certificate from a doctor or DHHS confirming they are no longer infectious and can cease self-isolation, they need to contact CPVV at case.assessment@cpv.vic.gov.au so that CPVV can arrange for the reinstatement of driver/operator’s accreditation

3.2.2 Develop policy, guidance, and support to assist in maintaining the health and wellbeing of drivers/vehicle owners and workers during the COVID-19 pandemic.

Provide resources, tools and tips for staying mentally and physically healthy during the COVID-19 pandemic

Supporting the psychological and physical wellbeing of drivers/vehicle owners and workers (including contractors) during the COVID-19 pandemic

Provide isolation support, and consider creating workplace communication tools to improve and maintain social contact between drivers/vehicle owners and workers (including contractors)

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4. Cleaning and Sanitisation

Requirements and Guidance

Actions to Control Transmission of COVID-19

4.1. Cleaning and Sanitisation Application to BSP & Person Responsible4.1.1 Ensure risk-based cleaning protocols are developed, implemented and aligned with relevant state and legislative requirements

BSP has a procedure in place for cleaning and disinfecting vehicles between passengers as well as cleaning BSP controlled depots and worksites, that aligns with CPVV cleaning standards and requirements (refer to Appendices 3, 4, 5 and 6)

When transporting suspected or confirmed COVID-19 cases, follow additional cleaning and management guidance contained in Appendix 1Error: Reference source not foundError: Reference source not found and 2

BSP to ensure availability for drivers/vehicle owners to have their vehicle cleaned/disinfected in a vehicle sanitising station at a minimum of between shifts

Driver is to ensure that no one enters the CPV before it is cleaned in accordance with COVID-19 cleaning requirements (refer to Appendices 3, 4, 5 and 9)

Signage to be displayed to prevent a new passenger or other non-authorised person from entering the vehicle before it has been cleaned

Establish task observations as a best practice control of critical importance due to the consequences of inadequate/improper cleaning and disinfection for COVID-19. The task observation will be conducted to verify and validate

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that drivers/vehicle owners are following set instructions to perform the task safely, without impact on the environment and while providing a quality service or product.

This may be a sample check, or ad-hoc audit to review compliance. Sample size will depend on the BSP business.

BSP to implement critical checks during the COVID-19 cleaning process to detect and document issues and incidences of non-compliance and non-conformance.

These items should be reviewed and used to communicate better practices to drivers where failures are noted.

BSP will quarantine and dispose of non-conforming, improperly labelled, unsafe or ineffective cleaning items, materials and substances

Ensure chemicals/products being used for COVID-19 cleaning/disinfection are an approved disinfectant and have ‘anti-viral’ or ‘anti-bacterial’ on the label

4.1.2 Ensure adequate supplies of cleaning products, including detergent and disinfectant as well as PPE for cleaning activities

Centralised provision of supplies has in place for bulk ordering with access available to all drivers/vehicle owners

BSP supply chain has been confirmed to maintain an adequate supply for their drivers/vehicle owners

Additional cleaning supplies such as disinfectant wipes have been provided to drivers/vehicle owners to ensure adequate cleaning for the safety of the passengers

4.1.3 Daily cleaning of offices, waiting areas and

Cleaning is to be carried out using appropriate methodology and chemicals with a demonstrated

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common areas accessed by workers or the general public

anti-viral efficacy and in accordance with established cleaning/disinfection procedure (refer to 4.1.1)

Additional cleaning is to be directed at high touch points, commonly handled items or areas, and sanitary and kitchen fixtures and fittings

A cleaning log is to be displayed at the entrance of shared spaces (eg, office/depot), which is updated when detailed cleaning is carried out. This log is to be reviewed on a regular basis to ensure cleaning is carried out adequately.

5. Record Keeping and Training

Requirements and Guidance

Actions to Control Transmission of COVID-19

5.1. Record Keeping Application to BSP & Person Responsible5.1.1 Establish a process to record the attendance and capture identifying information of drivers/vehicle owners, and relevant workers. This information will assist BSPs to identify close contacts where contact tracing is required

Maintain records of all drivers/vehicle owners and workers who have disclosed that they live with another worker and ensure that both drivers/vehicle owners attend the same shift to reduce crossovers between shift groups

Keep records of groups of drivers/vehicle owners and workers rostered on the same shifts at a single worksite and ensure there is no overlap of drivers/vehicle owners and workers during shift changes

Maintain records of all drivers/vehicle owners who have disclosed that they are working for multiple BSPs

Keep records of all people and passengers who enter the workplace (or booked/unbooked) for contact

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tracing

Ask vehicle owners/drivers and workers to complete a health questionnaire before starting their shift that verifies:

o They are symptom free (via a declaration)o They have not returned from overseas, or share a

house with someone who has returned from overseas

o Have not been in contact with a confirmed COVID-19 case

o Have not been directed to isolate

BSP will maintain up-to-date contact details for all drivers/vehicle owners and workers including protocols for collecting and storing information

Ensure that relevant public health orders are checked frequently in the event that this guidance is altered

5.1.2 Establish a process to record the attendance and capture identifying information of passengers using CPV services

Passengers will be required to use a QR code or similar touchless record keeping system when entering the CPV

This data will be maintained and destroyed following relevant privacy laws

Clearly communicate to passengers what data is being collected, how it will be stored and used and when it will be destroyed

Ensure that relevant public health orders are checked frequently in the event that this guidance is altered, or contact tracing information is no longer required to be collected

5.1.3 BSPs and vehicle owners who take bookings, or only take unbooked services must maintain

BSP will follow cleaning regulations for the CPV industry which are in effect from 18 November 2020

BSP will take reasonable steps to support CPV drivers/vehicle owners who must clean high-touch

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records of high-touch surfaces cleaning

surfaces with approved products throughout a shift and must keep a record of every time the vehicle is cleaned (Appendix 6 CPVV Record of Cleaning Activities)

BSPs who take bookings, or only take unbooked services, must:

o Give drivers/vehicle owners a way to record and submit cleaning records

o Keep cleaning records for 12 months (example cleaning records created in December 2020 need to be kept until December 2021)

o Take reasonable steps to support drivers/vehicle owners with their responsibilities

BSP will ensure that an approved hand sanitiser (with at least 60% alcohol content) is available to passengers for every CPV trip that starts in Victoria

5.2. Training Application to BSP & Person Responsible5.2.1 Establish risk-based training for drivers/vehicle owners

Training may be in person, virtual, or self-paced via short videos etc. Training comprehension should be assessed.

BSP to provide information, instruction, training, communication and wherever practicable, supervision on how the risks of COVID-19 are to be managed when transporting passengers (including high-risk passengers) and ensure all processes and procedures are applied by the vehicle owners/drivers

In the event of a suspected or confirmed positive COVID-19 case, BSP will have a notification procedure confirming who the responsible persons are for notifying WorkSafe Victoria, DHHS, CPVV, health and safety representatives as well as managers, drivers/vehicle owners, passengers (if applicable), and other close contacts

BSP will support drivers/vehicle owners:

o Clean a CPV before providing a CPV trip;o Clean driver high-touch surfaces between drivers

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of a CPV;o Clean driver high-touch surfaces at the end of a

shift; ando Clean passenger high-touch surfaces between

CPV trips

5.2.2 Provide appropriate information, instruction, training and communication to drivers/vehicle owners and workers on COVID-19

Provide information, instruction, training, and communication to drivers/vehicle owners and workers on COVID-19, in appropriate format and languages for understanding.

Information, instruction, training and related communication needs to cover:

o Signs and symptoms of COVID-19o Risks for workplace exposureo Hand hygiene including between passenger rideso Cough and sneeze etiquetteo Applying and removing of PPEo Cleaning and disinfectiono What steps they should take if they become

unwell with COVID-19 like symptoms

Establish a policy for managing any drivers/vehicle owners and workers who have not completed or refuse to participate in COVID-19 training (e.g. drivers/vehicle owners and workers are denied access to the workplace or authorised to perform work activities)

5.2.3 Provide training to workers on physical distancing expectations while working and socialising (e.g. during lunchbreaks)

Educate drivers/vehicle owners and workers on strategies and work practice changes to maintain physical distancing

Provide information, instruction, training and related communication on physical distancing expectations while working and socialising in a suitable format (e.g. during lunchbreaks) with basic disease spread and hygiene information included (refer to Sections 1.2.3

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and 2.1.1 above)

5.2.4 Provide information, instruction, training and related communication to drivers/vehicle owners and workers on how to use PPE

Information, instruction, training and related communication needs to cover:

o When to use and which PPE is necessaryo Putting on and taking off o How to properly dispose of single use PPEo Frequency of changing/replacing PPEo How to properly clean, disinfect and store PPEo Guidance that PPE worn for work should not be

taken home or shared

Provide ongoing instruction and advice to continue to wear appropriate gloves for performing particular work tasks (e.g. cleaning the vehicle, assisting elderly passengers and handling luggage)

Promote the use of face mask requirements/recommendations e.g.:

o Fit over the nose and mouth and fit snugly against side of face

o Secure with ear loopso Made of cloth, includes multiple layers (3) of fabrico Wash hands thoroughly with soap and water or

hand sanitiser (containing 60% alcohol content) before putting on, and before and after removing it

o When wearing a face covering, avoid touching your face or face covering, as you could contaminate them with germs from your hands

o Change your face covering if it becomes damp or if you have touched it

o Continue to wash hands regularly o Change and wash your face covering daily (or in

accordance with DHHS guidance)o If the material is washable, wash with warm soapy

water, dry thoroughly before reuse. If it is not

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washable, dispose of it carefully in your usual waste bin in accordance with advice provided in Section 3

Practice physical distancing wherever possible. Enact a policy of regular communication with drivers/vehicle owners and workers (including contractors) providing guidance on recording and reporting issues within the Safety Management System.

5.2.5 Provide guidance to workers on the effective use of the workplace reporting system (where available)

Provide updated information, instruction, training and related communication to workers on COVID-19 as an occupation health and safety (OHS) risk

Ensure workers are aware of how they can use the OHS reporting system where available and how it can assist in managing risks associated with COVID-19

6. Actions if Illness is Suspected or Confirmed

Requirements and Guidance

Actions to Control Transmission of COVID-19

6.1. Responding to a Suspected or Confirmed COVID-19 case Application to BSP & Person Responsible6.1.1 Prepare or update your business continuity plan to consider the impacts of an outbreak and potential closure of the workplace

Follow the guidance provided by the DHHS and SafeWork Australia contained in Appendix 7 (Ref 6)

Each CPV operates under a cascaded business continuity plan. These plans are continually reviewed to respond to the evolving pandemic in line with DHHS, SafeWork Australia and CPVV guidelines and legislation.

6.1.2 Prepare to assist DHHS with contact tracing and providing driver/operator and customer records to support

Protocols for managing suspected or confirmed COVID-19 case(s) and assisting with contact tracing are outlined in Appendix 7 (Ref 6)

Guidance provided to drivers/vehicle owners and

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contact tracing workers following the steps in Appendix 10 and 11

Risk assessments are to be conducted as per the CPV cleaning and closure requirements outlined in Appendix 10

Records of suspected or confirmed COVID-19 cases will be centrally maintained and will be securely stored in security access-controlled drives or locations

BSPs will work collaboratively with DHHS contact tracing teams, provide information as requested and comply with all directions issued

Drivers’ and operators’ attendance records will be managed on a check-in system

Passengers will be required to use a QR code or similar touchless record keeping system when entering the CPV (if applicable)

Ensure that relevant public health orders are checked frequently in the event that this guidance is altered, or contact tracing information is no longer required to be collected

6.1.3 Prepare to undertake cleaning and disinfection at your business premises in response to suspected or confirmed COVID-19 cases, aligned with relevant DHHS requirements

COVID-19 Service cleaning protocols (Appendix 3 to 6, 9 and 10)Error: Reference source not found outline cleaning requirements following a suspected or confirmed COVID-19 case

The COVID case management guide provided in Appendix 7 (Ref 6) outlines the steps to be taken by the BSP responsible person(s) when managing a confirmed, or suspected COVID-19 case that has been reported

6.1.4 Prepare for how you will manage a suspected or confirmed case in a driver/operator during work hours

The COVID case management guide provided in Appendix 7 (Ref 6)Error: Reference source not found provides advice to drivers/vehicle owners and workers including appropriate actions to take

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The COVID case management guide provided in Appendix 7 (Ref 6) outlines the steps to be taken by the BSP responsible person(s) when managing a confirmed, or suspected COVID-19 case that has been reported. A BSP nominated responsible person will identify and engage other internal stakeholders to assist in preparing notifications, contact tracing, directions to self-isolate and cleaning requirements.

6.1.5 Prepare to notify workforce and passengers of a confirmed or suspected case

Download the DHHS Confirmed Case in Workplace Information Pack (ZIP) for step-by-step instructions and documents that must complete should there be a confirmed case of coronavirus (COVID-19) in the workplace. Available at: www.dhhs.vic.gov.au/confirmed-case-in-the-workplace-covid-19

Establish a robust procedure and communication process specific to how to prepare for and respond to a suspected or confirmed case of COVID-19 and ensure this information is communicated and made available to drivers/vehicle owners and workers

Ensure the procedure and communication process for responding to a suspected or confirmed case aligns with DHHS and CPVV requirements

Inform affected drivers/vehicle owners, workers (including contractors) and passengers of their potential exposure, with clear actions and guidance provided including any need to self-isolate, to be tested for COVID-19 and to monitor symptoms as appropriate

Provide support and information to those affected regarding necessary actions with appropriate health care providers and support service details

6.1.6 Prepare to immediately notify

Notify WorkSafe Victoria, DHHS and CPVV immediately. Ensure internal reporting is carried out

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WorkSafe Victoria, DHHS, CPVV and if you have a confirmed COVID-19 case at your workplace

with clear contact information and nominated people who have specific roles or responsibilities under the emergency plan. When preparing to report, ensure you have the following information at hand:

o The driver accreditation or registration number o The date you believe the driver was infectedo Where the driver believes they may have been

infectedo Any other requested contact tracing information

requested

6.1.7 Evaluate hazards and determine if cleaning, disinfection and sanitisation tasks are adequate and require additional controls

BSP or designated representative will employ qualified cleaning provider and activities (e.g. contract cleaner) to clean, disinfect and sanitise (if required)

BSP or designated representative will obtain written cleaning, disinfection and sanitisation procedures from deep cleaning contractor

BSP or designated representative will confirm that the disinfectant used is on the TGA list as anti-viral, or is an approved disinfectant agent with COVID-19 claims. Specifically, in accordance with CPVV legislative requirements BSPs must use an approved disinfectant.

This means use products with ‘anti-viral’ or ‘anti-bacterial’ on the label.

How to select cleaning products:

o Use products with bleach, alcohol or hydrogen peroxide, if possible

o If the above products are not available, choose any anti-viral or anti-bacterial product

o You may select disinfectant wipes or cleaning solution in a bottle

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o Follow the directions on the product packaging

o Vehicle and equipment manuals can help you choose products that reduce risk of damage – for example, touch screen devices.

Refer to Section 4 and Appendices 3, 4, 5, 6 and 9 for further information.

BSP or a designated representative will confirm that the disinfectant products used are at the appropriate concentration and for the appropriate contact time

BSP or designated representative will obtain sign-off from the cleaning contractor to provide to DHHS

6.1.8 Confirm that your workplace can safely re-open and workers, drivers/vehicle owners can return to work

The CPV will be re-opened once the relevant cleaning has been undertaken, following the isolation of all close contacts, and with permission of DHHS and CPVV

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