phoneme appointment system
DESCRIPTION
Voice Automated solutions wherein patients can just dial over phone and take the appointment by saying the name of doctor/department and SMS is sent as confirmation of the OPD slip . Very useful for the hospitals catering to nearby rural population .TRANSCRIPT
Hospital Appointment System
Only 22% of the World population can access internet and In country like India it is less than 10%.
The Next phase Countries economic revolution need participation from rural populations.
There has been constant demand of the people to bring transparency into the Govt systems.
Over the decade ,mobile growth has been tremendous and can be harnessed.
There exists a need for platform where people can exchange knowledge over Voice may be by just Phone.
Urban
Infrastructure
Literacy
Internet Non Urban
V-Phoneme
76% Penetration
Need
• In a decade ,half of India will be in Hazard Zone
• Scarcity of health centres ,So people travel to Cities and towns
Availability
• People are not aware about the facilities in hospitals
• They have to travel to get information or seek Appointment
Solutions
• An Automated System which provides information about Hospitals , Appointment with Doctors, no of Beds vacant, Medicine etc
• All these things over the Voice makes it accessible to all
Health Portal
Appointment
Availability of Beds
Operation Facilities
Medical
Pathology Reports
Thank you, Last time you visited
Medicine . Please say
department
MIS & Data Reporting
So You want Ortho.Next Available date is 2nd Mar Please say Yes to
confirm
Welcome to the Aiims Hospital System
Please Say ur Aiims UHID 100193937
SMS for Appointment
Confirmation
092660 92660
Transparency
• Personal Details
• Social Audit
Data Capturing
• Digital Formats
• Analysis & Reporting
Closely monitor processes
Increases the efficiency of the involved people
Realtime monitoring the impacts of new schemes .
Benefits to
System Digitization of Health records
Health Biography of each individual can generated
Big Data Analysis of Nation wide Health Demographics
Long Term
Preparing nation for Health Disasters
Health Charts
• Draw charts according to CDPO,district etc.
• Compare and analyse growth of mother & child of various regions
Registered Callers: 136,000
Average Call Received: 5000/hr
Brand
Objective
Domino’s wants to expand their business in tier 2 & tier 3
cities.
Internet penetration is very low.
They want to reduce the cost on call centre agent
Solution Proposed Developed the services on Voice Web Platform.
Pilot is going on chandigarh
Call to action: User dial a toll free number and complete
order booking over just speaking over the phone.
A web like interaction on voice.
Brand
Objective
Election Commission wanted to have a voice portal for
providing the updates on election results on a real time basis
to citizens of the country.
Reduce the cost of operations.
Increase the accessibility of information for illiterate
And semi literate citizens
Solution Proposed Developed the services on Voice Web Platform using
automatic speech recognition technologies.
No. of calls received over 100,000 + in a span of 4 days.
High success rate of call completion.
Brand Objective
CBSE intended to make the 10th & 12th Standard results
available over a voice portal to handle the huge call volume
during the said period.
Reduce the cost of operations.
Add a channel of communication in the form of voice for
declaration of results
Solution Proposed Developed the services on Voice Web Platform using
automatic speech recognition technologies and Text to
speech technologies.
No. of calls received over 60,000 + in a span of a 7 days.
ASR was being used to receive the user input and TTS
was being used to relay information back to user
Looking Forward