phone enweb - banco nacional ultramarino...hutchison bill payment for other bill payments services...

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Page 1: PHONE ENweb - Banco Nacional Ultramarino...HUTCHISON BILL PAYMENT FOR OTHER BILL PAYMENTS SERVICES RETURN TO PAYMENTS MENU FOR OTHER BILL PAYMENTS SERVICES RETURN TO PAYMENTS MENU

05

Page 2: PHONE ENweb - Banco Nacional Ultramarino...HUTCHISON BILL PAYMENT FOR OTHER BILL PAYMENTS SERVICES RETURN TO PAYMENTS MENU FOR OTHER BILL PAYMENTS SERVICES RETURN TO PAYMENTS MENU

QUICK INSTRUCTION MENU

AFTER SELECTED LANGUAGE

ACCOUNT BALANCE ENQUIRY

PRESS INPUT PRINCIPAL ACCOUNT NUMBERPRESS INPUT PIN PRESS

FUND TRANSFER

PRESS INPUT PRINCIPAL ACCOUNT NUMBERPRESS INPUT PIN PRESS

CREDIT CARD BALANCE ENQUIRY

PRESS INPUT PRINCIPAL ACCOUNT NUMBERPRESS INPUT PINPRESS

CARD ACTIVATION IN BNU DIRECT SERVICE MENU

PRESS INPUT PRINCIPAL ACCOUNT NUMBER5PRESS INPUT PIN

PRESS

CARD ACTIVATION IN CARDS SERVICE MNEU

PRESS

PRESS PRESS

BONUS POINT OF AIRPORT LOUNGE FREE VISIT

PRESS

24 HOURS BNU CUSTOMER SERVICE HOTLINE : 2833 5533

Page 3: PHONE ENweb - Banco Nacional Ultramarino...HUTCHISON BILL PAYMENT FOR OTHER BILL PAYMENTS SERVICES RETURN TO PAYMENTS MENU FOR OTHER BILL PAYMENTS SERVICES RETURN TO PAYMENTS MENU

MAIN MENU

CANTONESE

REPORT LOST AND STOLEN CARD

24 HOURS BNU DIRECT

BNU CARDS SERVICE

APPRECIATION & COMPLAINT

TO EXIT THE SERVICE

REPEAT THE ITEMS

SPEAK WITH OUR CUSTOMER SERVICE OFFICER

PORTUGUESE

ENGLISH

MANDARIN

SELECT LANGUAGE

CALL WILL BE FORWARDEDTO CUSTOMER SERVICEOFFICER

CALL WILL BE FORWARDEDTO CUSTOMER SERVICEOFFICER

SELECT LANGUAGE/MAIN MENU/

GO TO PAGE 02

GO TO PAGE 18

24 HOURS BNU CUSTOMER SERVICE HOTLINE : 2833 553301

Page 4: PHONE ENweb - Banco Nacional Ultramarino...HUTCHISON BILL PAYMENT FOR OTHER BILL PAYMENTS SERVICES RETURN TO PAYMENTS MENU FOR OTHER BILL PAYMENTS SERVICES RETURN TO PAYMENTS MENU

GO TO PAGE 03

GO TO PAGE 03

GO TO PAGE 03

GO TO PAGE 03GENERAL ENQUIRY

ENQUIRY, FUND TRANSFER & PAYMENTS

OTHER REQUEST SERVICES

CHANGE OF BNU DIRECT PERSONAL IDENTIFICATION NUMBER

TO EXIT THE SERVICERETURN TO MAIN MENU

SPEAK WITH OUR CUSTOMER SERVICE OFFICER

BNU DIRECT MENU

REQUIRED BNU DIRECT PIN

REQUIRED BNU DIRECT PIN

REQUIRED BNU DIRECT PIN

GO TO PAGE 03CARD ACTIVATION REQUIRED BNU DIRECT PIN

SELECT LANGUAGE/MAIN MENU/BNU DIRECT MENU

24 HOURS BNU DIRECT

5

24 HOURS BNU CUSTOMER SERVICE HOTLINE : 2833 553302

Page 5: PHONE ENweb - Banco Nacional Ultramarino...HUTCHISON BILL PAYMENT FOR OTHER BILL PAYMENTS SERVICES RETURN TO PAYMENTS MENU FOR OTHER BILL PAYMENTS SERVICES RETURN TO PAYMENTS MENU

GO TO PAGE 04

GO TO PAGE 04

GO TO PAGE 04

GO TO PAGE 05

GO TO PAGE 06

GO TO PAGE 07

GO TO PAGE 08

GO TO PAGE 14

TO EXIT THE SERVICERETURN TO MAIN MENU

SPEAK WITH OUR CUSTOMER SERVICE OFFICER

BNU DIRECT SUB MENU

ENQUIRY, FUND TRANSFER & PAYMENTS

GENERAL ENQUIRY

GO TO PAGE 16CHANGE OF BNU DIRECT PERSONAL IDENTIFICATION NUMBER

SELECT LANGUAGE/MAIN MENU/BNU DIRECT MENU/BNU DIRECT SUB MENU

FOREIGN EXCHANGE RATE

TIME DEPOSIT INTEREST RATE

SAVINGS ACCOUNT INTEREST RATE

FOR OTHER SERVICES RETURN TO BNU DIRECT MENU

SPEAK WITH OUR CUSTOMER SERVICE OFFICER

GO TO PAGE 15OTHER REQUEST SERVICES NEW CHEQUE BOOK ORDER

FOR OTHER SERVICES RETURN TO BNU DIRECT MENU

SPEAK WITH OUR CUSTOMER SERVICE OFFICER

BALANCE ENQUIRY

CHEQUE STATUS ENQUIRY

FUND TRANSFER

FOR OTHER SERVICES RETURN TO BNU DIRECT MENU

SPEAK WITH OUR CUSTOMER SERVICE OFFICER

PAYMENTS

ACCOUNT NUMBER ENQUIRY

24 HOURS BNU DIRECT

GO TO PAGE 17CARD ACTIVATION5

24 HOURS BNU CUSTOMER SERVICE HOTLINE : 2833 553303

Page 6: PHONE ENweb - Banco Nacional Ultramarino...HUTCHISON BILL PAYMENT FOR OTHER BILL PAYMENTS SERVICES RETURN TO PAYMENTS MENU FOR OTHER BILL PAYMENTS SERVICES RETURN TO PAYMENTS MENU

BNU DIRECT SUB MENU- GENERAL ENQUIRY

GENERAL ENQUIRY

SELECT LANGUAGE/MAIN MENU/BNU DIRECT MENU/BNU DIRECT SUB MENU/GENERAL ENQUIRY

STEPS : TO ENTER CURRENCY CODE PRESS * TO LISTEN ALL THE CURRENCY CODE PRESS 99 TO EXIT THIS ENQUIRY FOR OTHER SERVICES (RETURN TO GENERAL ENQUIRY MENU)

AFTER ENQUIRY PRESS * TO CONTINUE THE ENQUIRY PRESS 9 FOR OTHER SERVICES (RETURN TO GENERAL ENQUIRY MENU) PRESS 0 SPEAK WITH OUR CUSTOMER SERVICE OFFICER

FOREIGN EXCHANGE RATE

STEPS : TO ENTER CURRENCY CODE PRESS * TO LISTEN ALL THE CURRENCY CODE PRESS 99 TO EXIT THIS ENQUIRY FOR OTHER SERVICES (RETURN TO GENERAL ENQUIRY MENU)

AFTER ENQUIRY PRESS * TO CONTINUE THE ENQUIRY PRESS 9 FOR OTHER SERVICES (RETURN TO GENERAL ENQUIRY MENU) PRESS 0 SPEAK WITH OUR CUSTOMER SERVICE OFFICER

TIME DEPOSIT INTEREST RATE

FOR OTHER SERVICES RETURN TO BNU DIRECT MENU

SPEAK WITH OUR CUSTOMER SERVICE OFFICER

24 HOURS BNU DIRECT

STEPS : TO ENTER CURRENCY CODE PRESS * TO LISTEN ALL THE CURRENCY CODE PRESS 99 TO EXIT THIS ENQUIRY FOR OTHER SERVICES (RETURN TO GENERAL ENQUIRY MENU)

AFTER ENQUIRY PRESS * TO CONTINUE THE ENQUIRY PRESS 9 FOR OTHER SERVICES (RETURN TO GENERAL ENQUIRY MENU) PRESS 0 SPEAK WITH OUR CUSTOMER SERVICE OFFICER

SAVINGS ACCOUNT INTEREST RATE

24 HOURS BNU CUSTOMER SERVICE HOTLINE : 2833 553304

Page 7: PHONE ENweb - Banco Nacional Ultramarino...HUTCHISON BILL PAYMENT FOR OTHER BILL PAYMENTS SERVICES RETURN TO PAYMENTS MENU FOR OTHER BILL PAYMENTS SERVICES RETURN TO PAYMENTS MENU

BNU DIRECT SUB MENUENQUIRY, FUND TRANSFER & PAYMENTS

SELECT LANGUAGE/MAIN MENU/BNU DIRECT MENU/BNU DIRECT SUB MENU/ENQUIRY, FUND TRANSFER & PAYMENTS - BALANCE ENQUIRY

24 HOURS BNU DIRECT

ENQUIRY, FUND TRANSFER & PAYMENTS

BALANCE ENQUIRY

FOR OTHER SERVICES RETURN TO ENQUIRY, FUND TRANSFER & PAYMENTS MENU

SPEAK WITH OUR CUSTOMER SERVICE OFFICER

CURRENT ACCOUNT BALANCE

SELECT REQUIRE CURRENT ACCOUNT PRESS * TO CONTINUE BNU DIRECT SERVICE PRESS 7 TO CONTINUE CURRENT ACCOUNT BALANCE ENQUIRY PRESS 8 FOR ENQUIRY OF YOUR OTHER ACCOUNTS PRESS 0 SPEAK WITH OUR CUSTOMER SERVICE OFFICER

SAVINGS ACCOUNT BALANCE

SELECT REQUIRE SAVINGS ACCOUNT PRESS * TO CONTINUE BNU DIRECT SERVICE PRESS 7 TO CONTINUE SAIVNGS ACCOUNT BALANCE ENQUIRY PRESS 8 FOR ENQUIRY OF YOUR OTHER ACCOUNTS PRESS 0 SPEAK WITH OUR CUSTOMER SERVICE OFFICER

TIME DEPOSIT ACCOUNT BALANCE

SELECT REQUIRE TIME DEPOSIT ACCOUNT PRESS * TO CONTINUE BNU DIRECT SERVICE PRESS 7 TO CONTINUE TIME DEPOSIT ACCOUNT BALANCE ENQUIRY PRESS 8 FOR ENQUIRY OF YOUR OTHER ACCOUNTS PRESS 0 SPEAK WITH OUR CUSTOMER SERVICE OFFICER

LOAN ACCOUNT BALANCE

LOAN ACCOUNT BALANCE PRESS * TO CONTINUE BNU DIRECT SERVICE PRESS 7 TO CONTINUE LOAN ACCOUNT BALANCE ENQUIRY PRESS 8 FOR ENQUIRY OF YOUR OTHER ACCOUNTS PRESS 0 SPEAK WITH OUR CUSTOMER SERVICE OFFICER

PRINCIPAL ACCOUNT BALANCE

AFTER ENQUIRY PRESS * TO CONTINUE BNU DIRECT SERVICE PRESS 8 FOR ENQUIRY OF YOUR OTHER ACCOUNTS PRESS 0 SPEAK WITH OUR CUSTOMER SERVICE OFFICER

24 HOURS BNU CUSTOMER SERVICE HOTLINE : 2833 553305

Page 8: PHONE ENweb - Banco Nacional Ultramarino...HUTCHISON BILL PAYMENT FOR OTHER BILL PAYMENTS SERVICES RETURN TO PAYMENTS MENU FOR OTHER BILL PAYMENTS SERVICES RETURN TO PAYMENTS MENU

SELECT LANGUAGE/MAIN MENU/BNU DIRECT MENU/BNU DIRECT SUB MENU/ENQUIRY, FUND TRANSFER & PAYMENTS - CHEQUE STATUS ENQUIRY

24 HOURS BNU DIRECT

ENQUIRY, FUND TRANSFER & PAYMENTS

STEPS: (1) SELECT CURRENT ACCOUNT STEPS: (2) ENTER CHEQUE NUMBER PRESS * TO CONTINUE BNU DIRECT SERVICE PRESS 8 TO CONTINUE CHEQUE STATUS ENQUIRY PRESS 9 FOR OTHER SERVICES (RETURN TO ENQUIRY, FUND TRANSFER & PAYMENTS MENU) PRESS 0 SPEAK WITH OUR CUSTOMER SERVICE OFFICER

CHEQUE STATUS ENQUIRY

BNU DIRECT SUB MENUENQUIRY, FUND TRANSFER & PAYMENTS

24 HOURS BNU CUSTOMER SERVICE HOTLINE : 2833 553306

Page 9: PHONE ENweb - Banco Nacional Ultramarino...HUTCHISON BILL PAYMENT FOR OTHER BILL PAYMENTS SERVICES RETURN TO PAYMENTS MENU FOR OTHER BILL PAYMENTS SERVICES RETURN TO PAYMENTS MENU

SELECT LANGUAGE/MAIN MENU/BNU DIRECT MENU/BNU DIRECT SUB MENU/ENQUIRY, FUND TRANSFER & PAYMENTS - FUND TRANSFER

24 HOURS BNU DIRECT

ENQUIRY, FUND TRANSFER & PAYMENTS

FUND TRANSFER

STEPS: (1) SELECT DEBIT ACCOUNT PRESS 1 CURRENT ACCOUNT PRESS 2 SAVINGS ACCOUNTSTEPS: (2) SELECT CREDIT ACCOUNT PRESS 1 OTHER SELF NAME CURRENT ACCOUNT PRESS 2 OTHER SELF NAME SAVINGS ACCOUNT PRESS 3 THIRD PARTY CURRENT ACCOUNT PRESS 4 THIRD PARTY SAVINGS ACCOUNT

STEPS: (3) SELECT CURRENCY IF DEBIT & CREDIT ACCOUNT CURRENCY IS DIFFERENTSTEPS: (4) ENTER TRANSFER AMOUNT

AFTER COMPLETE ALL TRANSFER DETAILS PRESS 1 TO CONFIRM THE TRANSFER PRESS 2 TO CHANGE THE TRANSFER AMOUNT PRESS 3 TO CHANGE ALL TRANSFER DETAILS PRESS 4 TO CANCEL THE TRANSFER PRESS * TO REPLAY THE TRANSFER DETAILS

AFTER TRANSFER WAS DONE PRESS * TO CONTINUE BNU DIRECT SERVICE PRESS 8 TO CONTINUE FUND TRANSFER PRESS 9 FOR OTHER SERVICES (RETURN TO ENQUIRY, FUND TRANSFER & PAYMENTS MENU) PRESS 0 SPEAK WITH OUR CUSTOMER SERVICE OFFICER

BNU DIRECT SUB MENUENQUIRY, FUND TRANSFER & PAYMENTS

24 HOURS BNU CUSTOMER SERVICE HOTLINE : 2833 553307

Page 10: PHONE ENweb - Banco Nacional Ultramarino...HUTCHISON BILL PAYMENT FOR OTHER BILL PAYMENTS SERVICES RETURN TO PAYMENTS MENU FOR OTHER BILL PAYMENTS SERVICES RETURN TO PAYMENTS MENU

GO TO PAGE 11

GO TO PAGE 09

GO TO PAGE 10

GO TO PAGE 12

GO TO PAGE 12

GO TO PAGE 13

GO TO PAGE 11

CHINA TELECOM MOBILE BILL PAYMENT

SELECT LANGUAGE/MAIN MENU/BNU DIRECT MENU/BNU DIRECT SUB MENU/ENQUIRY, FUND TRANSFER & PAYMENTS - PAYMENTS

24 HOURS BNU DIRECT

ENQUIRY, FUND TRANSFER & PAYMENTS

PAYMENTS

BNU CREDIT CARD PAYMENT AND FLEXIPAY

FOR OTHER SERVICES RETURN TO ENQUIRY, FUND TRANSFER & PAYMENTS MENU

SPEAK WITH OUR CUSTOMER SERVICE OFFICER

TELEPHONE BILL PAYMENT

CREDIT CARD PAYMENT

FLEXIPAY

ELECTRICITY BILL PAYMENT

WATER BILL PAYMENT

CTM BILL PAYMENT

HUTCHISON BILL PAYMENT

FOR OTHER BILL PAYMENTS SERVICESRETURN TO PAYMENTS MENU

FOR OTHER BILL PAYMENTS SERVICESRETURN TO PAYMENTS MENU

BNU DIRECT SUB MENUENQUIRY, FUND TRANSFER & PAYMENTS

24 HOURS BNU CUSTOMER SERVICE HOTLINE : 2833 553308

Page 11: PHONE ENweb - Banco Nacional Ultramarino...HUTCHISON BILL PAYMENT FOR OTHER BILL PAYMENTS SERVICES RETURN TO PAYMENTS MENU FOR OTHER BILL PAYMENTS SERVICES RETURN TO PAYMENTS MENU

SELECT LANGUAGE/MAIN MENU/BNU DIRECT MENU/BNU DIRECT SUB MENU/ENQUIRY, FUND TRANSFER & PAYMENTS - PAYMENTS

24 HOURS BNU DIRECT

ENQUIRY, FUND TRANSFER & PAYMENTS

PAYMENTS

BNU CREDIT CARD PAYMENT AND FLEXIPAY

STEPS: (1) SELECT CREDIT CARD NUMBER FOR OPTION 1, 2, 3, 5 OR ENTER CREDIT CARD NUMBER FOR OPTION 4 PRESS 1 BNU VISA CREDIT CARD PRESS 2 BNU MASTERCARD CREDIT CARD PRESS 3 BNU AMERICAN EXPRESS CREDIT CARD PRESS 4 THIRD PARTY BNU CREDIT CARD PRESS 5 CREDIT CARD NUMBER ENQUIRY

STEPS: (2) SELECT DEBIT ACCOUNT PRESS 1 CURRENT ACCOUNT PRESS 2 SAVINGS ACCOUNT

STEPS: (3) ENTER PAYMENT AMOUNT IN CARD CURRENCY

AFTER COMPLETE ALL PAYMENT DETAILS PRESS 1 TO CONFIRM THE PAYMENT PRESS 2 TO CHANGE THE PAYMENT AMOUNT PRESS 3 TO CHANGE ALL PAYMENT DETAILS PRESS 4 TO CANCEL THE PAYMENT PRESS * TO REPLAY THE PAYMENT DETAILS

AFTER PAYMENT WAS DONE PRESS 8 REPEAT THIS SERVICE PRESS 9 FOR OTHER SERVICES (RETURN TO

PAYMENTS MENU) PRESS 0 SPEAK WITH OUR CUSTOMER SERVICE

OFFICER

CREDIT CARD PAYMENT

BNU DIRECT SUB MENUENQUIRY, FUND TRANSFER & PAYMENTS

24 HOURS BNU CUSTOMER SERVICE HOTLINE : 2833 553309

Page 12: PHONE ENweb - Banco Nacional Ultramarino...HUTCHISON BILL PAYMENT FOR OTHER BILL PAYMENTS SERVICES RETURN TO PAYMENTS MENU FOR OTHER BILL PAYMENTS SERVICES RETURN TO PAYMENTS MENU

SELECT LANGUAGE/MAIN MENU/BNU DIRECT MENU/BNU DIRECT SUB MENU/ENQUIRY, FUND TRANSFER & PAYMENTS - PAYMENTS

24 HOURS BNU DIRECT

ENQUIRY, FUND TRANSFER & PAYMENTS

PAYMENTS

BNU CREDIT CARD PAYMENT AND FLEXIPAY

STEPS: (1) SELECT CREDIT CARD NUMBER FOR OPTION 1, 2, 3, 4 PRESS 1 BNU VISA CREDIT CARD PRESS 2 BNU MASTERCARD CREDIT CARD PRESS 3 BNU AMERICAN EXPRESS CREDIT CARD PRESS 4 CREDIT CARD NUMBER ENQUIRY

STEPS: (2) SELECT DEFINED DEBIT ACCOUNT

STEPS: (3) ENTER PAYMENT AMOUNT IN CARD CURRENCY

STEPS: (4) ENTER PAYMENT DATE IN YEAR MONTH AND DAY FORMAT

AFTER COMPLETE ALL PAYMENT DETAILS PRESS 1 TO CONFIRM THE PAYMENT PRESS 2 TO CHANGE THE PAYMENT DATE PRESS 3 TO CHANGE THE PAYMENT AMOUNT PRESS 4 TO CHANGE ALL PAYMENT DETAILS PRESS 5 TO CANCEL THE PAYMENT PRESS * TO REPLAY THE PAYMENT DETAILS

AFTER PAYMENT WAS DONE PRESS 8 REPEAT THIS SERVICE PRESS 9 FOR OTHER SERVICES (RETURN TO PAYMENTS MENU) PRESS 0 SPEAK WITH OUR CUSTOMER SERVICE OFFICER

FLEXIPAY

BNU DIRECT SUB MENUENQUIRY, FUND TRANSFER & PAYMENTS

24 HOURS BNU CUSTOMER SERVICE HOTLINE : 2833 553324 HOURS BNU CUSTOMER SERVICE HOTLINE : 2833 553310

Page 13: PHONE ENweb - Banco Nacional Ultramarino...HUTCHISON BILL PAYMENT FOR OTHER BILL PAYMENTS SERVICES RETURN TO PAYMENTS MENU FOR OTHER BILL PAYMENTS SERVICES RETURN TO PAYMENTS MENU

SELECT LANGUAGE/MAIN MENU/BNU DIRECT MENU/BNU DIRECT SUB MENU/ENQUIRY, FUND TRANSFER & PAYMENTS - PAYMENTS

24 HOURS BNU DIRECT

ENQUIRY, FUND TRANSFER & PAYMENTS

PAYMENTS

STEPS: (1) ENTER POLICY NUMBERSTEPS: (2) SELECT DEBIT ACCOUNT PRESS 1 CURRENT ACCOUNT PRESS 2 SAVINGS ACCOUNT

AFTER COMPLETE ALL PAYMENT DETAILS PRESS 1 TO CONFIRM THE PAYMENT PRESS 2 TO CHANGE ALL PAYMENT DETAILS PRESS 3 TO CANCEL THE PAYMENT PRESS * TO REPLAY THE PAYMENT DETAILS

AFTER PAYMENT WAS DONE PRESS 8 REPEAT THIS SERVICE PRESS 9 FOR OTHER SERVICES (RETURN TO PAYMENTS MENU) PRESS 0 SPEAK WITH OUR CUSTOMER SERVICE OFFICER

STEPS: (1) ENTER POLICY NUMBERSTEPS: (2) SELECT DEBIT ACCOUNT PRESS 1 CURRENT ACCOUNT PRESS 2 SAVINGS ACCOUNT

AFTER COMPLETE ALL PAYMENT DETAILS PRESS 1 TO CONFIRM THE PAYMENT PRESS 2 TO CHANGE ALL PAYMENT DETAILS PRESS 3 TO CANCEL THE PAYMENT PRESS * TO REPLAY THE PAYMENT DETAILS

AFTER PAYMENT WAS DONE PRESS 8 REPEAT THIS SERVICE PRESS 9 FOR OTHER SERVICES (RETURN TO PAYMENTS MENU) PRESS 0 SPEAK WITH OUR CUSTOMER SERVICE OFFICER

ELECTRICITYBILL PAYMENT

WATER BILL PAYMENT

BNU DIRECT SUB MENUENQUIRY, FUND TRANSFER & PAYMENTS

24 HOURS BNU CUSTOMER SERVICE HOTLINE : 2833 553311

Page 14: PHONE ENweb - Banco Nacional Ultramarino...HUTCHISON BILL PAYMENT FOR OTHER BILL PAYMENTS SERVICES RETURN TO PAYMENTS MENU FOR OTHER BILL PAYMENTS SERVICES RETURN TO PAYMENTS MENU

TELEPHONEBILL PAYMENT

SELECT LANGUAGE/MAIN MENU/BNU DIRECT MENU/BNU DIRECT SUB MENU/ENQUIRY, FUND TRANSFER & PAYMENTS - PAYMENTS

24 HOURS BNU DIRECT

ENQUIRY, FUND TRANSFER & PAYMENTS

PAYMENTS

STEPS: (1) ENTER BILL NUMBER

STEPS: (2) SELECT DEBIT ACCOUNT PRESS 1 CURRENT ACCOUNT PRESS 2 SAVINGS ACCOUNT

AFTER COMPLETE ALL PAYMENT DETAILS PRESS 1 TO CONFIRM THE PAYMENT PRESS 2 TO CHANGE ALL PAYMENT DETAILS PRESS 3 TO CANCEL THE PAYMENT PRESS * TO REPLAY THE PAYMENT DETAILS

AFTER PAYMENT WAS DONE PRESS 8 REPEAT THIS SERVICE PRESS 9 FOR OTHER SERVICES (RETURN TO PAYMENTS MENU) PRESS 0 SPEAK WITH OUR CUSTOMER SERVICE OFFICER

STEPS: (1) ENTER BILL NUMBER

STEPS: (2) ENTER BILL PAYMENT AMOUNT

STEPS: (3) SELECT DEBIT ACCOUNT PRESS 1 CURRENT ACCOUNT PRESS 2 SAVINGS ACCOUNT

AFTER COMPLETE ALL PAYMENT DETAILS PRESS 1 TO CONFIRM THE PAYMENT PRESS 2 TO CHANGE ALL PAYMENT DETAILS PRESS 3 TO CANCEL THE PAYMENT PRESS * TO REPLAY THE PAYMENT DETAILS

AFTER PAYMENT WAS DONE PRESS 8 REPEAT THIS SERVICE PRESS 9 FOR OTHER SERVICES (RETURN TO PAYMENTS MENU) PRESS 0 SPEAK WITH OUR CUSTOMER SERVICE OFFICER

CTM BILL PAYMENT

HUTCHISON BILL PAYMENT

BNU DIRECT SUB MENUENQUIRY, FUND TRANSFER & PAYMENTS

24 HOURS BNU CUSTOMER SERVICE HOTLINE : 2833 553312

Page 15: PHONE ENweb - Banco Nacional Ultramarino...HUTCHISON BILL PAYMENT FOR OTHER BILL PAYMENTS SERVICES RETURN TO PAYMENTS MENU FOR OTHER BILL PAYMENTS SERVICES RETURN TO PAYMENTS MENU

SELECT LANGUAGE/MAIN MENU/BNU DIRECT MENU/BNU DIRECT SUB MENU/ENQUIRY, FUND TRANSFER & PAYMENTS - PAYMENTS

24 HOURS BNU DIRECT

ENQUIRY, FUND TRANSFER & PAYMENTS

PAYMENTS

STEPS: (1) ENTER BILL NUMBER

STEPS: (2) ENTER BILL PAYMENT AMOUNT

STEPS: (3) SELECT DEBIT ACCOUNT PRESS 1 CURRENT ACCOUNT PRESS 2 SAVINGS ACCOUNT

AFTER COMPLETE ALL PAYMENT DETAILS PRESS 1 TO CONFIRM THE PAYMENT PRESS 2 TO CHANGE ALL PAYMENT DETAILS PRESS 3 TO CANCEL THE PAYMENT PRESS * TO REPLAY THE PAYMENT DETAILS

AFTER PAYMENT WAS DONE PRESS 8 REPEAT THIS SERVICE PRESS 9 FOR OTHER SERVICES (RETURN TO PAYMENTS MENU) PRESS 0 SPEAK WITH OUR CUSTOMER SERVICE OFFICER

TELEPHONEBILL PAYMENT

CHINA TELECOM MOBILE BILL PAYMENT

BNU DIRECT SUB MENUENQUIRY, FUND TRANSFER & PAYMENTS

24 HOURS BNU CUSTOMER SERVICE HOTLINE : 2833 553313

Page 16: PHONE ENweb - Banco Nacional Ultramarino...HUTCHISON BILL PAYMENT FOR OTHER BILL PAYMENTS SERVICES RETURN TO PAYMENTS MENU FOR OTHER BILL PAYMENTS SERVICES RETURN TO PAYMENTS MENU

SELECT LANGUAGE/MAIN MENU/BNU DIRECT MENU/BNU DIRECT SUB MENU/ENQUIRY, FUND TRANSFER & PAYMENTS - ACCOUNT NUMBER ENQUIRY

24 HOURS BNU DIRECT

ENQUIRY, FUND TRANSFER & PAYMENTS

AFTER ENQUIRY FOR 1 - 5 PRESS * TO CONTINUE BNU DIRECT SERVICE PRESS 8 TO CONTINUE ACCOUNT NUMBER ENQUIRY PRESS 9 FOR OTHER SERVICES (RETURN TO ENQUIRY, FUND TRANSFER & PAYMENTS MENU) PRESS 0 SPEAK WITH OUR CUSTOMER SERVICE OFFICER

CURRENT ACCOUNT

SAVINGS ACCOUNT

TIME DEPOSIT ACCOUNT

LOAN ACCOUNT

CREDIT CARD ACCOUNT

FOR OTHER SERVICESRETURN TO ENQUIRY, FUND TRANSFER & PAYMENTS MENU

ACCOUNT NUMBER ENQUIRY

BNU DIRECT SUB MENUENQUIRY, FUND TRANSFER & PAYMENTS

24 HOURS BNU CUSTOMER SERVICE HOTLINE : 2833 553314

Page 17: PHONE ENweb - Banco Nacional Ultramarino...HUTCHISON BILL PAYMENT FOR OTHER BILL PAYMENTS SERVICES RETURN TO PAYMENTS MENU FOR OTHER BILL PAYMENTS SERVICES RETURN TO PAYMENTS MENU

BNU DIRECT SUB MENU - OTHER REQUEST SERVICES

SELECT LANGUAGE/MAIN MENU/BNU DIRECT MENU/BNU DIRECT SUB MENU/OTHER REQUEST SERVICES - NEW CHEQUE BOOK ORDER

24 HOURS BNU DIRECT

OTHER REQUEST SERVICES

NEW CHEQUE BOOK ORDER

FOR OTHER SERVICES RETURN TO BNU DIRECT MENU

SPEAK WITH OUR CUSTOMER SERVICE OFFICER

STEPS: (1) SELECT CURRENT ACCOUNTSTEPS: (2) ENTER NUMBER OF CHEQUE BOOK REQUIREDSTEPS: (3) ENTER BRANCH CODE OR PRESS * TO LISTEN ALL THE BRANCH CODE

AFTER COMPLETE ALL TRANSACTION DETAILS PRESS 1 TO CONFIRM THE TRANSACTION PRESS 2 TO CHANGE THE BRANCH CODE PRESS 9 TO CANCEL THE TRANSACTION PRESS * TO REPLAY THE TRANSACTION DETAILS AFTER TRANSACTION WAS DONE PRESS 8 REPEAT THIS SERVICE PRESS 9 FOR OTHER SERVICES (RETURN TO OTHER REQUEST SERVICES MENU) PRESS 0 SPEAK WITH OUR CUSTOMER SERVICE OFFICER

24 HOURS BNU CUSTOMER SERVICE HOTLINE : 2833 553315

Page 18: PHONE ENweb - Banco Nacional Ultramarino...HUTCHISON BILL PAYMENT FOR OTHER BILL PAYMENTS SERVICES RETURN TO PAYMENTS MENU FOR OTHER BILL PAYMENTS SERVICES RETURN TO PAYMENTS MENU

BNU DIRECT SUB MENU CHANGE OF BNU DIRECT PERSONAL IDENTIFICATION NUMBER

SELECT LANGUAGE/MAIN MENU/BNU DIRECT MENU/BNU DIRECT SUB MENU/CHANGE OF BNU DIRECT PERSONAL IDENTIFICATION NUMBER

24 HOURS BNU DIRECT

STEPS: (1) ENTER PRINCIPAL ACCOUNT NUMBERSTEPS: (2) ENTER 7 DIGITS PERSONAL IDENTIFICATION NUMBERSTEPS: (3) ENTER 7 DIGITS NEW PERSONAL IDENTIFICATION NUMBERSTEPS: (4) RE- ENTER 7 DIGITS NEW PERSONAL IDENTIFICATION NUMBER

CHANGE OF BNU DIRECT PERSONAL IDENTIFICATION NUMBER

24 HOURS BNU CUSTOMER SERVICE HOTLINE : 2833 553316

Page 19: PHONE ENweb - Banco Nacional Ultramarino...HUTCHISON BILL PAYMENT FOR OTHER BILL PAYMENTS SERVICES RETURN TO PAYMENTS MENU FOR OTHER BILL PAYMENTS SERVICES RETURN TO PAYMENTS MENU

BNU DIRECT SUB MENU - CARD ACTIVATION

SELECT LANGUAGE/MAIN MENU/BNU DIRECT MENU/BNU DIRECT SUB MENU/CARD ACTIVATION

24 HOURS BNU DIRECT

STEPS: (1) PLEASE ENTER YOUR CREDIT CARD OR DEBIT CARD NUMBERSTEPS: (2) PLEASE ENTER YOUR DATE OF BIRTHSTEPS: (3) AFTER TERMS & CONDITIONS PLAYED PRESS 1 TO CONFIRM THE RECEIPT OF THE CARD AND THE ACCEPTANCE OF THE TERMS & CONDITIONS PRESS 6 TO REJECT THE REQUEST OF CARD ACTIVATION (RETURN TO BNU DIRECT MENU)STEPS: (4) PLEASE INPUT THE RECEIVED SMS ONE TIME PASSWORD TO AUTHENTICATE THE REQUESTIF TIME OUT TO INPUT ONE TIME PASSWORD PRESS 3 TO RESEND THE ONE TIME PASSWORD AND INPUT AGAIN PRESS 6 TO CANCEL THE REQUEST (RETURN TO BNU DIRECT MENU)

AFTER CARD ACTIVATION SUCCEEDED OR FAILED PRESS 9 FOR OTHER SERVICES (RETURN TO BNU DIRECT MENU) PRESS 0 SPEAK WITH OUR CUSTOMER SERVICE OFFICER

CARD ACTIVATION5

24 HOURS BNU CUSTOMER SERVICE HOTLINE : 2833 553317

Page 20: PHONE ENweb - Banco Nacional Ultramarino...HUTCHISON BILL PAYMENT FOR OTHER BILL PAYMENTS SERVICES RETURN TO PAYMENTS MENU FOR OTHER BILL PAYMENTS SERVICES RETURN TO PAYMENTS MENU

GO TO PAGE 22

GO TO PAGE 19

GO TO PAGE 19

GO TO PAGE 23

GO TO PAGE 19

REQUIRED BNU DIRECT PIN

REQUIRED BNU DIRECT PIN

BNU CARDS SERVICE

SELECT LANGUAGE/MAIN MENU/BNU CARDS SERVICE - BNU CARDS SERVICE SUB MENU

BNU CARDS SERVICE

TO EXIT THE SERVICERETURN TO MAIN MENU

SPEAK WITH OUR CUSTOMER SERVICE OFFICER

CARD ACTIVATION

BNU CREDIT CARD

CREDIT CARD BENEFIT

CREDIT CARD BALANCE ENQUIRY

REPORT LOST AND STOLEN CARD

CARD PAYMENT

TO RETURN TO CARDS SERVICE

SPEAK WITH OUR CUSTOMER SERVICE OFFICER

BONUS POINT OF AIRPORT LOUNGE FREE VISIT

TO RETURN TO CARDS SERVICE

SPEAK WITH OUR CUSTOMER SERVICE OFFICER

24 HOURS BNU CUSTOMER SERVICE HOTLINE : 2833 553324 HOURS BNU CUSTOMER SERVICE HOTLINE : 2833 553318

Page 21: PHONE ENweb - Banco Nacional Ultramarino...HUTCHISON BILL PAYMENT FOR OTHER BILL PAYMENTS SERVICES RETURN TO PAYMENTS MENU FOR OTHER BILL PAYMENTS SERVICES RETURN TO PAYMENTS MENU

GO TO PAGE 20

GO TO PAGE 21

BNU CARDS SERVICE

SELECT LANGUAGE/MAIN MENU/BNU CARDS SERVICE/BNU CARDS SERVICE SUB MENU - CREDIT CARD BALANCE ENQUIRY & REPORT LOST AND STOLEN & CARD PAYMENT

BNU CARDS SERVICE

BNU CREDIT CARD

CREDIT CARD BALANCE ENQUIRY

REPORT LOST AND STOLEN CARD

CARD PAYMENT

TO RETURN TO CARDS SERVICE

SPEAK WITH OUR CUSTOMER SERVICE OFFICER

STEP FOR 1 & 2 : SELECT REQUIRE CREDIT CARD NUMBER

AFTER ENQUIRY PRESS 7 TO CONTINUE OTHER CARD BALANCE

ENQUIRY PRESS 8 TO RETURN TO CREDIT CARD SERVICES PRESS 0 SPEAK WITH OUR CUSTOMER SERVICE

OFFICER

BALANCE AND AVAILABLE CREDIT LIMIT ENQUIRY

STATEMENT BALANCE AND MINIMUM PAYMENT ENQUIRY

TO RETURN TO CREDIT CARD SERVICE

SPEAK WITH OUR CUSTOMER SERVICE OFFICER

CREDIT CARD PAYMENT

FLEXIPAY

TO RETURN TO CREDIT CARD SERVICE

SPEAK WITH OUR CUSTOMER SERVICE OFFICER

CALL WILL BE FORWARDED TO CUSTOMER SERVICE OFFICER

24 HOURS BNU CUSTOMER SERVICE HOTLINE : 2833 553319

Page 22: PHONE ENweb - Banco Nacional Ultramarino...HUTCHISON BILL PAYMENT FOR OTHER BILL PAYMENTS SERVICES RETURN TO PAYMENTS MENU FOR OTHER BILL PAYMENTS SERVICES RETURN TO PAYMENTS MENU

BNU CARDS SERVICE

SELECT LANGUAGE/MAIN MENU/BNU CARDS SERVICE/BNU CARDS SERVICE SUB MENU - CREDIT CARD PAYMENT

BNU CARDS SERVICE

BNU CREDIT CARD CARD PAYMENT

TO RETURN TO CARDS SERVICE

SPEAK WITH OUR CUSTOMER SERVICE OFFICER

CREDIT CARD PAYMENT

TO RETURN TO CREDIT CARD SERVICE

SPEAK WITH OUR CUSTOMER SERVICE OFFICER

STEPS: (1) SELECT CREDIT CARD NUMBER FOR OPTION 1, 2, 3, 5 OR ENTER CREDIT CARD NUMBER FOR OPTION 4 PRESS 1 BNU VISA CREDIT CARD PRESS 2 BNU MASTERCARD CREDIT CARD PRESS 3 BNU AMERICAN EXPRESS CREDIT CARD PRESS 4 THIRD PARTY BNU CREDIT CARD PRESS 5 CREDIT CARD NUMBER ENQUIRY

STEPS: (2) SELECT DEBIT ACCOUNT PRESS 1 CURRENT ACCOUNT PRESS 2 SAVINGS ACCOUNT

STEPS: (3) ENTER PAYMENT AMOUNT IN CARD CURRENCY

AFTER COMPLETE ALL PAYMENT DETAILS PRESS 1 TO CONFIRM THE PAYMENT PRESS 2 TO CHANGE THE PAYMENT AMOUNT PRESS 3 TO CHANGE ALL PAYMENT DETAILS PRESS 4 TO CANCEL THE PAYMENT PRESS * TO REPLAY THE PAYMENT DETAILS

AFTER PAYMENT WAS DONE PRESS 8 REPEAT THIS SERVICE PRESS 9 FOR OTHER SERVICES (RETURN CARD PAYMENT MENU) PRESS 0 SPEAK WITH OUR CUSTOMER SERVICE

OFFICER

24 HOURS BNU CUSTOMER SERVICE HOTLINE : 2833 553320

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BNU CARDS SERVICE

SELECT LANGUAGE/MAIN MENU/BNU CARDS SERVICE/BNU CARDS SERVICE SUB MENU - FLEXIPAY

BNU CARDS SERVICE

BNU CREDIT CARD

CARD PAYMENT

TO RETURN TO CARDS SERVICE

SPEAK WITH OUR CUSTOMER SERVICE OFFICER

FLEXIPAY

TO RETURN TO CREDIT CARD SERVICE

SPEAK WITH OUR CUSTOMER SERVICE OFFICER

STEPS: (1) SELECT CREDIT CARD NUMBER FOR OPTION 1, 2, 3, 4 PRESS 1 BNU VISA CREDIT CARD PRESS 2 BNU MASTERCARD CREDIT CARD PRESS 3 BNU AMERICAN EXPRESS CREDIT CARD PRESS 4 CREDIT CARD NUMBER ENQUIRY

STEPS: (2) SELECT DEFINED DEBIT ACCOUNT

STEPS: (3) ENTER PAYMENT AMOUNT IN CARD CURRENCY

STEPS: (4) ENTER PAYMENT DATE IN YEAR, MONTH AND DAY FORMAT

AFTER COMPLETE ALL PAYMENT DETAILS PRESS 1 TO CONFIRM THE PAYMENT PRESS 2 TO CHANGE THE PAYMENT DATE PRESS 3 TO CHANGE THE PAYMENT AMOUNT PRESS 4 TO CHANGE ALL PAYMENT DETAILS PRESS 5 TO CANCEL THE PAYMENT PRESS * TO REPLAY THE PAYMENT DETAILS

AFTER PAYMENT WAS DONE PRESS 8 REPEAT THIS SERVICE PRESS 9 FOR OTHER SERVICES (RETURN TO CARD PAYMENT MENU) PRESS 0 SPEAK WITH OUR CUSTOMER SERVICE OFFICER

24 HOURS BNU CUSTOMER SERVICE HOTLINE : 2833 553321

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SELECT LANGUAGE/MAIN MENU/BNU CARDS SERVICE/BNU CARDS SERVICE SUB MENU - CARD ACTIVATION

BNU CARDS SERVICE

STEPS: (1) PLEASE ENTER YOUR CREDIT CARD OR DEBIT CARD NUMBERSTEPS: (2) PLEASE ENTER YOUR DATE OF BIRTHSTEPS: (3) AFTER TERMS & CONDITIONS PLAYED PRESS 1 TO CONFIRM THE RECEIPT OF THE CARD AND THE ACCEPTANCE OF THE TERMS & CONDITIONS PRESS 6 TO REJECT THE REQUEST OF CARD ACTIVATION (RETURN TO BNU CARDS SERVICE MENU)STEPS: (4) PLEASE INPUT THE RECEIVED SMS ONE TIME PASSWORD TO AUTHENTICATE THE REQUESTIF TIME OUT TO INPUT ONE TIME PASSWORD PRESS 3 TO RESEND THE ONE TIME PASSWORD AND INPUT AGAIN PRESS 6 TO CANCEL THE REQUEST (RETURN TO BNU CARDS SERVICE MENU)

AFTER CARD ACTIVATION SUCCEEDED OR FAILED PRESS 9 FOR OTHER SERVICES (RETURN TO BNU CARDS SERVICE MENU) PRESS 0 SPEAK WITH OUR CUSTOMER SERVICE OFFICER

CARD ACTIVATION2BNU CARDS SERVICE

24 HOURS BNU CUSTOMER SERVICE HOTLINE : 2833 553322

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BNU CARDS SERVICE

SELECT LANGUAGE/MAIN MENU/BNU CARDS SERVICE/BNU CARDS SERVICE SUB MENU - CREDIT CARD BENEFIT

BNU CARDS SERVICE

CREDIT CARD BENEFIT

BONUS POINT OF AIRPORT LOUNGE FREE VISIT

FOR OTHER SERVICES RETURN TO BNU CARDS SERVICE MENU

SPEAK WITH OUR CUSTOMER SERVICE OFFICER

STEPS: (1) ENTER CREDIT CARD NUMBERSTEPS: (2) ENTER ID OR PASSPORT NUMBERSTEPS: (3) ENTER DATE OF BIRTH AFTER ENQUIRY PRESS 8 REPEAT THIS SERVICE PRESS 9 FOR OTHER SERVICES (RETURN TO BNU CARDS SERVICE MENU) PRESS 0 SPEAK WITH OUR CUSTOMER SERVICE OFFICER

24 HOURS BNU CUSTOMER SERVICE HOTLINE : 2833 553323

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