BenchmarksPhill Vergnano

Director of Accommodation Services Northumbria

CUBO member since 1997Benchmarking Portfolio since 2008

2 runs of KPIs/Stats

Benchmarks et al•What are the expectations: this morning

• Short presentation on • Joint Performance• Will have to react to your inputs

Benchmarks - Changes•Significant changes for this year - in response to CUBO Finance Group and outmoded previous information•Reduced number of KPIs since evidence showed

• Very few used and • Task of completion significant• Not comparably accurate• Always retrospective• Too late to be of use (published at Conference 11 months after

year end)

•Brought it forward in the year but not as far as we will do, more on timetable later

Benchmarks - ReturnsFeedback from this year (including yours) 11 completed the form plus Another 6 representing other HEIs who completed it Only 1 University here has not made a return Heck responsibilities

BenchmarksGenerally cover the areas of Residential Accommodation, Catering and Conferences Has everyone seen the request ?

Distribute

BenchmarksKPIs, benchmarks etc Note renaming to Statistics Must be

comparable, credible and accurate

Encourage members to return Benchmarks

Benchmarks – Feedback96 members 08/09 return - 58 09/10 return - 55 Change in policy - to encourage return, more encouraging next yearMost of them said much easier to complete My approach was to go for one sheetY our feedback on completing ? How was guidance How was usefulness ?

Benchmarks - ComparabilityCover main 3 areas of CUBO membership No TUCO comparators No ASRA comparators No AUDE (EMS) comparators No apologies, I selected items - generally have met with good response Later on check on what you thought of the items chosen

Benchmarks - Checking for credibility and accuracyIssue of unaudited Credibility - just getting right people to complete (CUBO membership) Accuracy - Some challenges Personally imposed - VAT/No Vat Incomplete information Easier to clarify through e-mails (approx 200) Considerable effort but possible Previous KPIs not checked for comparability, just published Conclusion: Much Improved credibility/accuracy

Benchmarks - EncouragementIssue of voluntary

Benchmarks – All Benchmarking Remit – Full Timetable (Part1)Rent information

Request sent June as all Sep 2010 rents should be agreed by then Return by end of July Publish August/early SeptemberEarlier publishing has OFT issues

Benchmarks – All Benchmarking Remit – Full Timetable (Part 2)Statistics/KPIs Current form as amended by your comments and CUBO membership Sent in September

Previous years accounts completed by end of Aug

Return for end of October Published to all participating as 'draft' by end of November/December Published to non-participants at annual Conference in following July Note issue of membership believing they pay for service

Benchmarks – All Benchmarking Remit – Full Timetable (Part 3)Other generic stats To allow membership to identify like Universities to discuss relevant issues

Updated annually; hopefully sent out for checking and any amendment the only return requiredThoughts about annually updated stats eg

HESA stats

Benchmarks – All Benchmarking Remit – Full Timetable (Part 3)CUBO members input

Previous year's total income form all sources Residences Bed Numbers 3rd Party agreements Position - Green Field, City CentreNo of Staff Catering – in house, outsourced Conference business Dedicated conference facility

Would allow CUBO to state - represents x amount of income, x amount of staff for example

Benchmarks – Group InputGo back to your input to next year's stats forms Note building up trended data would be useful and allow an annual commentary : Sounds like a plea for little change

Benchmarks - what KPIs do you run the business by ? Gross Profit Surplus or profit Income Staff costs Non staff costs Net Profit Occupancy