ReThink  HCM  in  the  Global  Economy  Briefing    

Thursday  10th  May  2012,  Hotel  Okura,  Amsterdam  

Marc  Peeters  Head  of  IT  

TransformaFon  Program  manager  IT,  HR,  F&A  

Bringing  Simplicity  to  life  

Global  Cardiovascular    

X-­‐ray  

Unique  leadership  posiFons  in  many  markets  Examples  of  current  NPS  leadership  posiFons1  

Global  Ultrasound  

Global Patient

Monitoring

Regional  Cardiac  

resuscitaFon  

Regional  (USA)  Home  Monitoring  

Global  Male  electric    

shaving  

Global Mother and Child

Care

Regional  (China)  Haircare  

Regional    (LatAm,  China)  

Kitchen  Appliances  

Global Oral

Healthcare

Global Professional Luminaires

Global  LED  lamps  

Global  Professional  

Lamps  

Healthcare  

Global  AutomoFve  LighFng  

Consumer  Lifestyle  

LighFng  

1  Leadership  is  made  up  of  outright  leadership  (outperforming  the  best  compeFtor  by  >5%)  and  co-­‐leadership  (on  par  with  best  compeFtor,  within  5%),    globally  or  regionally  

Global  LighFng  Systems  &  

Controls  

Philips  HR  OrganizaFon  

Philips  People  Services  

Talent Acquisition

Learning

Admin & Payroll International Mobility

HR Reporting & OM

Philips People

Services

The  TransacFonal  HR  Strategy  

8  

sense and simplicity: HR information is complete, accurate, easy to access by the right person anytime from any location in real time … this in the most efficient way and with the highest standards

of compliance …

TransacFonal  HR  Strategy  

9  

HR BP Phili

ps H

R C

usto

mer

s

Manager

Employee

Candidate

Phili

ps E

nter

pris

e (H

R) P

orta

l

Local HR systems

HR Admin/Payroll Other local HR systems

Data Management Layer

Other Reward Management

Performance Management

Talent Management Other Reward

Management

Global Process Layer

Recruitment

‘Global’ HR system

HR Reporting

Data Warehouse

MDM

Data Definition Process

Master Data Management

Process

Close to 94.000+ employees served and 1.75 M. pay slips / year over 4 regions

Scope: Payroll Outsourced, Personal Admin, Time Management, Organizational Management and Employee/Manager Self Service

ADP  GlobalView™ImplementaFon  

10  

UK, Singapore, China

APAC

LATAM

Rest of EMEA

USA Canada

2008 2009 2010 2011 2012

Mutual  Agreements  

11  

Global Template

Global Project Plan

Global Quality Plan Governance

Model

Authorization Structure

Project Behavior

HR  Simplified  –  One-­‐Stop  Access  Tier 0 Tier 1 Tier 2 Tier 3

Self Service

Vendor Contact Points

Vendor Operations

One

Pho

ne N

umbe

r Acc

ess

PPS Contact Center

PPS Center Admin

PPS Country Hub

Philips Experts

Technology Operational Excellence

From fragmented HR back-office & system landscape to cohesive delivery model

Before After

Scale    

Philips  Roadmap  

14  

Start implementation of Shared Services at country level

Create one global HR

Shared Service

New service delivery model &

productivity

Next generation

SSC

Today

Outsourcing  SoluFon  Lessons  Learned  Roll Out

Financial

Service

Governance

Geographical

Partnership

Attitude

Happy  with  ADP…  

Countries are live

Easy to approach

Open to new ideas Conservative

Better than alternatives

One-to-many Openly connects

A global company

Success

“Who  needs  governance  if  there  is  a  sound  business  plan”  

 

“The  biggest  enemy  for  change  (towards  SCC)  are  HR-­‐colleagues  themselves….and  calling  them  HR  

business  partners”    

“Social  media  will  replace  Tier  1  overFme”  

 

“HR  and  IT  SSC  should  be  one  SSC”    

“HR  SSC  should  be  led  by  non-­‐HR”    

“Best  pracFce  does  not  exist  in  HR”    

Bringing  Simplicity  to  life