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PHILIPPINE COUNCIL FOR INDUSTRY, ENERGY AND EMERGING TECHNOLOGY RESEARCH AND DEVELOPMENT (PCIEERD) CITIZEN’S CHARTER

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Page 1: PHILIPPINE COUNCIL FOR INDUSTRY, ENERGY AND EMERGING … · 2014. 9. 25. · Materials Science - Edna Nacianceno Biotechnology/Genomics - Meraida Reyes ICT/Electronics - Darwin Santos

PHILIPPINE COUNCIL FOR

INDUSTRY, ENERGY AND EMERGING

TECHNOLOGY RESEARCH AND DEVELOPMENT

(PCIEERD)

CITIZEN’S CHARTER

Page 2: PHILIPPINE COUNCIL FOR INDUSTRY, ENERGY AND EMERGING … · 2014. 9. 25. · Materials Science - Edna Nacianceno Biotechnology/Genomics - Meraida Reyes ICT/Electronics - Darwin Santos

The Philippine Council for Industry, Energy and Emerging Technology Research and Development (PCIEERD) is the consolidation of the

Philippine Council for Advanced Science and Technology Research and Development (PCASTRD) and the Philippine Council for Industry and

Energy Research and Development (PCIERD) following the approval of the Rationalization Plan by the Department of Budget and Management

on 29 June 2010. The consolidation is in compliance with the provisions of Executive Order No. 366 and its Implementing Rules and

Regulations. The approved Rationalization Plan was published in the Official Gazette last 13 September 2010.

.

The PCIEERD performs the following functions to develop national R&D competence in strategic areas of industry, energy and emerging technology:

Formulate national policies, plans, programs and implementing strategies for advanced science, industry and energy sectors;

Program and allocate government and other external funds earmarked for advanced science, industry and energy sectors;

Provide the mechanism for assessment, evaluation and monitoring of R&D programs and updating of the national R&D plan;

Develop and implement resource generating strategies to implement and sustain programs for the sectors;

Provide support for the development of institutions and R&D human resource pool;

Establish, develop and maintain local and international technical cooperation and linkages;

Develop and implement programs for the optimal utilization, transfer, and commercialization of technologies and other research outputs;

and

Establish, develop and maintain an effective system for the acquisition and dissemination of research information

ABOUT US

MANDATE

Page 3: PHILIPPINE COUNCIL FOR INDUSTRY, ENERGY AND EMERGING … · 2014. 9. 25. · Materials Science - Edna Nacianceno Biotechnology/Genomics - Meraida Reyes ICT/Electronics - Darwin Santos

The PCIEERD envisions to be recognized for the quality of its people, leadership and performance and contribute to the nation’s productivity

and competitiveness.

Towards this end, the PCIEERD commits to pursue and make available S&T solutions and innovations to help create and sustain competitive

industries, attain energy self-sufficiency, and ensure the efficient and effective use of emerging technologies for the inclusive growth and

development of the country, through:

• a well-defined Research and Development (R&D) thrust from innovative idea to technology development and knowledge generation to

technology transfer and utilization;

• active engagement of scientists, researchers and engineers in R&D activities;

• strengthened partnerships and significant collaborations with industry, academe and government agencies to complement resources and

expertise.

To lead and partner with the public and private institutions in generating S&T policies, strategies and technologies that will contribute significantly to national economic development.

OUR VISION

OUR MISSION

Page 4: PHILIPPINE COUNCIL FOR INDUSTRY, ENERGY AND EMERGING … · 2014. 9. 25. · Materials Science - Edna Nacianceno Biotechnology/Genomics - Meraida Reyes ICT/Electronics - Darwin Santos

• Food Processing • Energy • Materials Science • Environment

• Process • Transport • Nanotechnology • Climate Change Adaptation

• Mining/Minerals • Construction • Biotechnology • Disaster Risk Reduction & Management

• Metals and Engineering • Genomics

• Electronics/ICT/Semiconductor • Space Technology Applications

• Photonics

OUR SECTORAL COVERAGE

Page 5: PHILIPPINE COUNCIL FOR INDUSTRY, ENERGY AND EMERGING … · 2014. 9. 25. · Materials Science - Edna Nacianceno Biotechnology/Genomics - Meraida Reyes ICT/Electronics - Darwin Santos

The PCIEERD Core Values describe who we are and the way we conduct ourselves. While the Council’s goals and strategies may evolve to adapt to the changing times, our core values remain the bedrock of our existence.

Commitment – Having faith in the system, we are passionate at what we do. We take the extra mile and make things happen.

Respect: We demonstrate integrity and fairness in all we say and do. We treat everybody with respect.

Excellence: Innovative and competitive change agent… that is what we are. We do our best where we are the best.

Sense of Urgency: Time is of the element. What we do today is always a priority.

Teamwork: Our success is characterized by our collective energy and intelligence. We grow, prosper and celebrate success together.

OUR CORE VALUES

Page 6: PHILIPPINE COUNCIL FOR INDUSTRY, ENERGY AND EMERGING … · 2014. 9. 25. · Materials Science - Edna Nacianceno Biotechnology/Genomics - Meraida Reyes ICT/Electronics - Darwin Santos

Human Resource and Institution Development Division (HRIDD)

1. Graduate Scholarship Grants

- This graduate scholarship program supports individuals pursuing MS and PHD studies in the Council’s priority areas.

2. Thesis and Dissertation Grants

- This is a grant in the form of research allowance given to MS/PHD students who will be doing their thesis/dissertation in a local

graduate program supported by DOST and PCIEERD.

3. Postgraduate Research Fellowship

- This research grant is offered to MS and PHD scholars who have completed their degrees and will be conducting research in their

sending institution/network institution.

4. Support for Seminars / Workshops

- The support program is offered for the conduct of seminars / conferences / workshops. The topics / scope of the seminar/trainings

to be conducted must be supportive of national R&D thrusts with priority given to PCIEERD’s R&D areas of concern.

LIST OF FRONTLINE SERVICES

Page 7: PHILIPPINE COUNCIL FOR INDUSTRY, ENERGY AND EMERGING … · 2014. 9. 25. · Materials Science - Edna Nacianceno Biotechnology/Genomics - Meraida Reyes ICT/Electronics - Darwin Santos

HRIDD List of Frontline Services

What Services do we offer? Who are responsible? Who are our clients?

Graduate Scholarship Grants Consuelo Andres, Jonathan Muñoz, Ermie Bacarra Students

Thesis / Dissertation Grants Consuelo Andres, Ermie Bacarra Students

Postgraduate Research Fellowship Jonathan Muñoz, Ermie Bacarra, Arnel Bisnar MS/PHD Scholar Graduates

Support for Seminars / Workshops Christie Santos, Ermie Bacarra Academic Institutions, GOs and NGOs

Page 8: PHILIPPINE COUNCIL FOR INDUSTRY, ENERGY AND EMERGING … · 2014. 9. 25. · Materials Science - Edna Nacianceno Biotechnology/Genomics - Meraida Reyes ICT/Electronics - Darwin Santos

EMERGING TECHNOLOGY DEVELOPMENT DIVISION (ETDD) ENERGY, UTILITIES AND SYSTEMS TECHNOLOGY DEVELOPMENT DIVISION (EUSTDD) INDUSTRIAL TECHNOLOGY DEVELOPMENT DIVISION (ITDD)

1. R & D Support Grants

- The Research and Development (R&D) Support Program provides financial support to research projects consistent with the

priorities identified in the national research agenda for industry, energy and emerging technology sectors. Research grants may be

availed of by government research and academic institutions as well as private companies.

R & D Related Services:

a. Budget Programming and Reprogramming/Realignment

b. Deferment / Suspension/ Change of Implementation date

c. Change in Project Leader

d. Project Extension

e. Modification of Objectives / Activities

LIST OF FRONTLINE SERVICES

Page 9: PHILIPPINE COUNCIL FOR INDUSTRY, ENERGY AND EMERGING … · 2014. 9. 25. · Materials Science - Edna Nacianceno Biotechnology/Genomics - Meraida Reyes ICT/Electronics - Darwin Santos

ETDD, EUSTDD, ITDD List of Frontline Services

What Services do we offer? Who are responsible? Who are our

clients?

R&D Support Grants Emerging Technology: Nelson Beniabon

Energy, Utilities, Transport: Nonilo Peña (OIC)

Industrial Technology: Niñaliza Escorial

* Concerned Sectoral Focal Person

Scientists,

Researchers

R&D Related Services:

a. Budget Programming and Reprogramming/Realignment -do- Scientists,

Researchers

b. Deferment/Suspension/Change of Implementation date -do- -do-

c. Change in Project Leader -do- -do-

d. Project Extension -do- -do-

e. Modification of Objectives/Activities -do- -do-

Page 10: PHILIPPINE COUNCIL FOR INDUSTRY, ENERGY AND EMERGING … · 2014. 9. 25. · Materials Science - Edna Nacianceno Biotechnology/Genomics - Meraida Reyes ICT/Electronics - Darwin Santos

* Emerging Technology Sectoral Focal Persons:

Materials Science - Edna Nacianceno

Biotechnology/Genomics - Meraida Reyes

ICT/Electronics - Darwin Santos

Nanotechnology - Desiree Vera

Space Technology Applications & Photonics - Clarinda Reyes

* Industrial Technology Sectoral Focal Persons:

Food Processing - Grace F. Estillore

Process - Russell M. Pili

Environment - Laarni M. Piloton

Metals and Engineering - Ronaldo Q. Dominguez

Mining and Minerals - Katrina B. Landicho

* Energy, Utilities, and Systems Technology Sector Focal Persons:

Renewable Energy - Nonilo A. Pena

Transport and Utilities - Loreto C. Carasi

Construction - Raymundo H. Habal

Climate Change Adaptation and Disaster Risk Reduction - Ryan Christopher P. Viado

Page 11: PHILIPPINE COUNCIL FOR INDUSTRY, ENERGY AND EMERGING … · 2014. 9. 25. · Materials Science - Edna Nacianceno Biotechnology/Genomics - Meraida Reyes ICT/Electronics - Darwin Santos

Research Information and Technology Transfer Division (RITTD)

1. Support for Information Project

- This service is a means to popularize literacy and promote the advanced S&T field through the conduct of or support for S&T

literacy fora, publication, and/or other information dissemination activities in partnership with PCIEERD network institutions and

other institutional partners/stakeholder.

2. Support for Technology Commercialization / Technology Business Incubation (TBI)

- This service is a means to help accelerate transfer and commercialization of advanced technologies generated from

PCIEERD/DOST-supported projects and/or developed by network institutions. Further, this service aims to coordinate and

facilitate conduct of training as well as promotion and advocacy activities for successful Technology Business Incubation.

LIST OF FRONTLINE SERVICES

Page 12: PHILIPPINE COUNCIL FOR INDUSTRY, ENERGY AND EMERGING … · 2014. 9. 25. · Materials Science - Edna Nacianceno Biotechnology/Genomics - Meraida Reyes ICT/Electronics - Darwin Santos

RITTD List of Frontline Services

What Services do we offer? Who are responsible? Who are our clients?

Support for Information Project Division Chief, Assigned Staff Network Institutions, Academic Institutions,

Partner Organizations, School Organization

Support for Technology

Commercialization/Technology Business Incubation

Division Chief, Assigned Staff Network Institutions, Academic Institutions,

Partner Organizations

Page 13: PHILIPPINE COUNCIL FOR INDUSTRY, ENERGY AND EMERGING … · 2014. 9. 25. · Materials Science - Edna Nacianceno Biotechnology/Genomics - Meraida Reyes ICT/Electronics - Darwin Santos

HRIDD SERVICES

Page 14: PHILIPPINE COUNCIL FOR INDUSTRY, ENERGY AND EMERGING … · 2014. 9. 25. · Materials Science - Edna Nacianceno Biotechnology/Genomics - Meraida Reyes ICT/Electronics - Darwin Santos
Page 15: PHILIPPINE COUNCIL FOR INDUSTRY, ENERGY AND EMERGING … · 2014. 9. 25. · Materials Science - Edna Nacianceno Biotechnology/Genomics - Meraida Reyes ICT/Electronics - Darwin Santos
Page 16: PHILIPPINE COUNCIL FOR INDUSTRY, ENERGY AND EMERGING … · 2014. 9. 25. · Materials Science - Edna Nacianceno Biotechnology/Genomics - Meraida Reyes ICT/Electronics - Darwin Santos

R&D MANAGEMENT SERVICES

(ETDD, EUSTDD, ITDD)

Page 17: PHILIPPINE COUNCIL FOR INDUSTRY, ENERGY AND EMERGING … · 2014. 9. 25. · Materials Science - Edna Nacianceno Biotechnology/Genomics - Meraida Reyes ICT/Electronics - Darwin Santos
Page 18: PHILIPPINE COUNCIL FOR INDUSTRY, ENERGY AND EMERGING … · 2014. 9. 25. · Materials Science - Edna Nacianceno Biotechnology/Genomics - Meraida Reyes ICT/Electronics - Darwin Santos

OTHER R&D MANAGEMENT SERVICES

Page 19: PHILIPPINE COUNCIL FOR INDUSTRY, ENERGY AND EMERGING … · 2014. 9. 25. · Materials Science - Edna Nacianceno Biotechnology/Genomics - Meraida Reyes ICT/Electronics - Darwin Santos

No. Client Step Agency Action Office/Person

Responsible

Maximum Duration Document(s)

Required

Document

Generated

Location

of Office Client Agency

1 Submit Request

Forward to Concerned

Division

OED Within

the day

Letter of

Request and

supporting

documents

5th Floor

Science

Heritage

Bldg.

2

Acknowledge Receipt

and inform client of

deficiencies, if any

Sectoral Focal

Person

Within 1

day

Acknowledgement

Receipt, List of

Deficiencies

3 Submit lacking

documents, if applicable

Within 5

days

Required

documents

-do-

4 Review and Evaluate

Request Sectoral Focal

Person

Within 2

days

Letter of

Recommendation

-do-

Name of Agency: PCIEERD-DOST

Clients: Scientists, Researchers

Requirements: Detailed Research Proposal

Schedule of Availability: Monday to Friday, 8:00 A.M. to 5:00 P.M.

Fees: None

Total/Maximum Duration of Process: 6 days

How to Avail the Service: Proponent should submit a formal request together with the required documents

BUDGET REPROGRAMMING

Page 20: PHILIPPINE COUNCIL FOR INDUSTRY, ENERGY AND EMERGING … · 2014. 9. 25. · Materials Science - Edna Nacianceno Biotechnology/Genomics - Meraida Reyes ICT/Electronics - Darwin Santos

5 Approval/Disapproval For the PMT

approval

(PCIEERD-

funded) or for

Endorsement

to DOST (for

DOST funded)

Within 1

day

Letter of

Approval/

Disapproval

6 Inform Client of Action Sectoral Focal

Person

Within 1

day

Page 21: PHILIPPINE COUNCIL FOR INDUSTRY, ENERGY AND EMERGING … · 2014. 9. 25. · Materials Science - Edna Nacianceno Biotechnology/Genomics - Meraida Reyes ICT/Electronics - Darwin Santos

Name of Agency: PCIEERD-DOST

Clients: Scientists, Researchers

Requirements:

Schedule of Availability: Monday to Friday, 8:00 A.M. to 5:00 P.M.

Fees: None

Total/Maximum Duration of Process: 6 days

How to Avail the Service: Proponent should submit a formal request together with the required documents

No. Client Step Agency Action Office/Person

Responsible

Maximum Duration Document(s)

Required

Document

Generated

Location of

Office Client Agency

1 Submit Request

Forward to Concerned

Div

OED Within

the day

Letter of

Request and

supporting

documents

5th Floor

Science

Heritage

Bldg.

2

Acknowledge Receipt

and inform client of

deficiencies, if any

Sectoral Focal

Person

Within 1

day

Acknowledgement

Receipt, List of

Deficiencies

3 Submit lacking

documents, if applicable

Within 5

days

Required

documents

-do-

4 Review and Evaluate

Request

Sectoral Focal

Person

Within 2

days

Letter of

Recommendation

-do-

DEFERMENT/CHANGE OF IMPLEMENTATION DATE

Page 22: PHILIPPINE COUNCIL FOR INDUSTRY, ENERGY AND EMERGING … · 2014. 9. 25. · Materials Science - Edna Nacianceno Biotechnology/Genomics - Meraida Reyes ICT/Electronics - Darwin Santos

5 Approval/Disapproval Executive

Director

Within 1

day

Letter of

Approval/

Disapproval

6 Inform Client of Action Sectoral Focal

Person

Within 1

day

Page 23: PHILIPPINE COUNCIL FOR INDUSTRY, ENERGY AND EMERGING … · 2014. 9. 25. · Materials Science - Edna Nacianceno Biotechnology/Genomics - Meraida Reyes ICT/Electronics - Darwin Santos

Name of Agency: PCIEERD-DOST

Clients: Scientists, Researchers

Requirements:

Schedule of Availability: Monday to Friday, 8:00 A.M. to 5:00 P.M.

Fees: None

Total/Maximum Duration of Process: 6 days

How to Avail the Service: Proponent should submit a formal request together with the required documents

No. Client Step Agency Action Office/Person

Responsible

Maximum Duration Document(s)

Required

Document

Generated

Location of

Office Client Agency

1 Submit Request

Forward to Concerned

Div

OED Within

the day

Letter of

Request and

supporting

documents

5th Floor

Science

Heritage

Bldg.

2

Acknowledge Receipt

and inform client of

deficiencies, if any

Sectoral Focal

Person

Within 1

day

Acknowledgement

Receipt, List of

Deficiencies

3 Submit lacking

documents, if applicable

Within 5

days

Required

documents

-do-

4 Review and Evaluate

Request

Sectoral Focal

Person

Within 2

days

Letter of

Recommendation

-do-

CHANGE OF PROGRAM/PROJECT LEADER

Page 24: PHILIPPINE COUNCIL FOR INDUSTRY, ENERGY AND EMERGING … · 2014. 9. 25. · Materials Science - Edna Nacianceno Biotechnology/Genomics - Meraida Reyes ICT/Electronics - Darwin Santos

5 Approval/Disapproval Executive

Director

Within 1

day

Letter of

Approval/

Disapproval

6 Inform Client of Action Sectoral Focal

Person

Within 1

day

Page 25: PHILIPPINE COUNCIL FOR INDUSTRY, ENERGY AND EMERGING … · 2014. 9. 25. · Materials Science - Edna Nacianceno Biotechnology/Genomics - Meraida Reyes ICT/Electronics - Darwin Santos

Name of Agency: PCIEERD-DOST

Clients: Scientists, Researchers

Requirements:

Schedule of Availability: Monday to Friday, 8:00 A.M. to 5:00 P.M.

Fees: None

Total/Maximum Duration of Process: 6 days

How to Avail the Service: Proponent should submit a formal request together with the required documents

No. Client Step Agency Action Office/Person

Responsible

Maximum Duration Document(s)

Required

Document

Generated

Location of

Office Client Agency

1

Submit Request Forward to Concerned

Div

OED Within

the day

Letter of

Request and

supporting

documents

5th Floor

Science

Heritage

Bldg.

2

Acknowledge Receipt

and inform client of

deficiencies, if any

Sectoral Focal

Person

Within 1

day

Acknowledgement

Receipt, List of

Deficiencies

3 Submit lacking

documents, if applicable

Within 5

days

Required

documents

-do-

4 Review and Evaluate

Request

Sectoral Focal

Person

Within 2

days

Letter of

Recommendation

-do-

PROJECT EXTENSION

Page 26: PHILIPPINE COUNCIL FOR INDUSTRY, ENERGY AND EMERGING … · 2014. 9. 25. · Materials Science - Edna Nacianceno Biotechnology/Genomics - Meraida Reyes ICT/Electronics - Darwin Santos

5 Approval/Disapproval PMT approval Within 1

day

Letter of

Approval/

Disapproval

6 Inform Client of Action Sectoral Focal

Person

Within 1

day

Page 27: PHILIPPINE COUNCIL FOR INDUSTRY, ENERGY AND EMERGING … · 2014. 9. 25. · Materials Science - Edna Nacianceno Biotechnology/Genomics - Meraida Reyes ICT/Electronics - Darwin Santos

Name of Agency: PCIEERD-DOST

Clients: Scientists, Researchers

Requirements:

Schedule of Availability: Monday to Friday, 8:00 A.M. to 5:00 P.M.

Fees: None

Total/Maximum Duration of Process: 10 days

How to Avail the Service: Proponent should submit a formal request together with the required documents

No. Client Step Agency Action Office/Person

Responsible

Maximum Duration Document(s)

Required

Document

Generated

Location of

Office Client Agency

1

Submit Request Forward to Concerned

Div

OED Within

the day

Letter of

Request and

supporting

documents

5th Floor

Science

Heritage

Bldg.

2

Acknowledge Receipt

and inform client of

deficiencies, if any

Sectoral Focal

Person

Within 1

day

Acknowledgement

Receipt, List of

Deficiencies

3 Submit lacking

documents, if applicable

Within 5

days

Required

documents

-do-

MODIFICATION OF OBJECTIVES/ACTIVITIES

Page 28: PHILIPPINE COUNCIL FOR INDUSTRY, ENERGY AND EMERGING … · 2014. 9. 25. · Materials Science - Edna Nacianceno Biotechnology/Genomics - Meraida Reyes ICT/Electronics - Darwin Santos

4 Send to TP Members Sectoral Focal

Person

Within 1

day

Letter of

Request and

supporting

documents

5 Review and Evaluate

Request

Technical Panel Within 7

days

Comments/

Observations/

Suggestions of TP

Members

-do-

6 Consolidate TP

Comments and Inform

Client

Sectoral Focal

Person

2 hours Comments/

Observations/

Suggestions

of TP

Members

Consolidated

Comments

7 Respond to/comply with

the consolidated

comments

Endorse for approval Sectoral Focal

Person

Within 5

days

5 mins.

8 Approval/Disapproval PMT approval

(PCIEERD-

funded); PMT

endorsement to

DOST for

approval

(DOST-GIA

funded)

Within 1

day

Endorsement

Letter

Letter of

Approval/

Disapproval

9 Inform Client of Action Sectoral Focal

Person Within 1

day

Page 29: PHILIPPINE COUNCIL FOR INDUSTRY, ENERGY AND EMERGING … · 2014. 9. 25. · Materials Science - Edna Nacianceno Biotechnology/Genomics - Meraida Reyes ICT/Electronics - Darwin Santos

FEEDBACK AND REDRESS MECHANISM

Page 30: PHILIPPINE COUNCIL FOR INDUSTRY, ENERGY AND EMERGING … · 2014. 9. 25. · Materials Science - Edna Nacianceno Biotechnology/Genomics - Meraida Reyes ICT/Electronics - Darwin Santos

Client Satisfaction Feedback Form

In order to continuously provide you with quality services, your honest assessment of PCIEERD service delivery is highly sought. Rest assured that all shall be treated with utmost confidentiality.

Name Sex

Designation Age

Name of Organization

1. Type of Affiliation

Private

Government

Academe

2. Number of times involved in PCIEERD activity/service

Once

2-3 times

4-5 times

More than 5 times

3. Length of involvement in PCIEERD activity/service

One year or less

4-5 years

2-3 years

more than 5 years

4. Type of services availed of (Please check all that applies)

Support Assistance for

o Research and Development

o Institutional Capacity Building

o Trainings or Seminars

o Technology Transfer

o S & T Promotion

o Scholarship

o Others, pls. Specify ________________________________________________

Project reprogramming, realignment, change in duration, additional funding,

extension, and other changes

Financial releases

Liquidation of financial grants

Submission of accomplishment reports

Preparation of write-ups on projects

Equipment inventory

Others, please specify _________________________________________________

________________________________________________

Rev.2-2009/02

Page 31: PHILIPPINE COUNCIL FOR INDUSTRY, ENERGY AND EMERGING … · 2014. 9. 25. · Materials Science - Edna Nacianceno Biotechnology/Genomics - Meraida Reyes ICT/Electronics - Darwin Santos

5. Evaluation of Services Rendered and Facilities/Office Environment

On Services Rendered

Work

Quality

1 2 3 4 5

Action did not

address the concern/

request

Action

partially

addressed the

concern/

request

Action

addressed the

concern/

request only

halfway

Action mostly

addressed the

concern/

request

Action

completely/

substantially

addressed the

concern/

request

Response

delivery

1 2 3 4 5

Late and

inappropriate

response

On time but

inappropriate

response

Quick but

inappropriate

response

Late but

orderly and

appropriate

response

Quick, orderly

and

appropriate

response

Personnel’s

qualities

1 2 3 4 5

Not Helpful at All,

Not

Informed/Trained

Slow,

Impolite/

Arrogant

Somewhat

Expeditious,

Attentive,

Facilitative,

Competent,

and Respectful

Expeditious,

Attentive,

Facilitative,

Competent,

and

Respectful

Very

Expeditious,

Attentive,

Facilitative,

Competent,

and

Respectful

On Facilities/Office Environment

Cleanliness 1 2 3 4 5

Needs Improvement Fair Satisfactory Very

Satisfactory

Outstanding

Specific Issues/Problems Encountered

Comments/Suggestions on how to further improve PCIEERD services and facilities/ office

environment

Overall Rating of PCIEERD’s Performance

Rating 1 2 3 4 5

Needs Improvement Fair Satisfactory Very

Satisfactory

Outstanding

Reason/s for the Rating

Thank you very much for providing us your valuable time and honest answers. We hope that through this facility, we will be of better service to you.

ENGR. RAUL C. SABULARSE Deputy Executive Director

Please send us the filled up form on a sealed envelope or you may e-mail it to [email protected] or fax to 837-29-25.

Rev.2-2009/02